Long story short, I had made a reservation for the place, unfortunately we had to cancel, I called 48 hors prior when I knew we couldn't make it, the guy on the other end...omg no empathy, cold and pretty rude, was told there is a 72 hour cancellation policy, don't remember being told that, but anyway he said my cc...
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Customer did not stay with us at any time. Customer called talked to Justin at front desk. Customer wanted to cancel 24hr prior to arrival. Customer was informed hotel had a 72 hour prior to arrival cancel policy, as stated on website and all Hotel documentation. Has been this way for 24yrs (same Owners)and is standard in the industry. Customer...
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