This place is terrible with the worst customer service ever. The coffee maker didn't work properly. Asked for a new/different one. Never got it. Asked for more hangers. Never got them. Cleaning day was supposed to be on Tuesday. Never happened. We got a bag with some kleenex, toilet paper, etc. Another bag with towels. Never cleaned the room at... more

Just back from Sedona Summit. The weather was delightful. Warm days and cool evenings. The resort is located on the end of the main strip in Sedona. It's close enough to everything. What we liked best were the views from the resort. We were in Building 26, second floor. Looking out from our small (very small) balcony was all natural.... more

My wife and I spent two full weeks in a one bedroom unit at the Sedona Summit Resort. It was one of the units not yet updated, but still was rather nice except for a severely scratched kitchen floor (pushing a new refrigerator into place?) and some noticable carpet stains. It was clean and roomy although the view from the... more

I read the reviews about the pushy sales pitch at check in and have to say, they were correct. My friend and I did a mom's week away - no children - and it was fabulous! Coming from PA, we left home at 2AM EST to head to our airport and arrived at the Summit at 2PM PST. Needless to... more

Just came back from a week in Sedona and really enjoyed our stay. Yes we were in a new room and it was very nice. I must say though because we stayed very busy for the whole week we were mainly there only in the evenings. The front desk staff were very friendly and helpful to us. We did get... more

Just returned from 2nd trip to Sedona, AZ. Have stayed at the Sedona Summit Resort both times. We are with Diamond Resorts and have used a portion of our points to stay for 1 week both times. We were in the Studio Mesa Suite and have enjoyed it as a place that is clean, up to date with nice views... more

That was my first impression. We traded in a 2 bedroom with Interval for this resort. Upon check in, they really drill you with the timeshare sales pitch...relentlessly. We said no, and you really hate to get nasty but, they just kept up with it. We did decide to go to it. We went the day we checked in, it... more

We accidentally stayed here again as an exchange through II from DVC. We had stayed here about 5 years ago via my parent's time share. I just don't like to stay at the same place twice, thus time share people. Anyhow, we stopped to get a map before going to the hotel and I managed to get talked into going... more

Poor Customer Service- Ana S. ,standing at the front deck, was not any help when asked about area activities. She could have pointed us to the area where I could get the information would have helped; if she was to busy to aid a guest. My husband suggested that her rudeness was do to us not doing a time share.... more