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Hospitality Suite Resort

Hotel website
409 N. Scottsdale Road, Scottsdale, AZ 85257
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1 room 1 adult
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Hospitality Suite Resort
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550 Reviews from our TripAdvisor Community

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Honolulu, Hawaii
1 review
1 of 5 stars Reviewed 4 days ago NEW

Desk staff not very helpful, no one happy. Seemed irritated when I asked questions a only got the bare minimum responses. Stayed 3 nights and didn't sleep at all 1st night. Got Bitten all over in the bed. Staff didn't have any options, not helpful at all

Helpful?
Thank unhappyandtired2016
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

We understand you were unhappy that we charged the upgrade fee from the studio to a one bedroom, but we checked your room, called in professionals to check your room and we found nothing. More 

Green Valley, Arizona
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed 5 nights during auction week. Room was clean and comfortable. The staff was extremely accomodating. Breakfasts were plentiful and hearty. Wait staff was very attentive even when busy. This was our third stay here, and we've never been disappointed. I suspect negative reviews come from that clientele who have a greatly inflated sense of entitlement and privilege. This is... More 

Helpful?
1 Thank Seniortraveler2013
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

Thank you for your continued patronage and your appreciation of everyone's effort here at the property. We look forward to your next visit! More 

Plantsville, Connecticut
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm giving them the benefit of the doubt on this review. Stayed here on two separate nights last week. Tuesday night in a back building (the place is very large) Saturday night we asked to be in the front building. We felt more comfortable nearer the office. Noisy guests, especially on Saturday. I didn't call the office. We just got... More 

Helpful?
Thank loujan345
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

We appreciate your review. Saturday was a very busy evening due to an event in town, our staff should have quieted loud guests. I will definitely advise our Front Office Manager to have his staff keep an eye on that situation. Our restaurant manager has been told about the hash browns. Thank you for the review. More 

Winnipeg, Canada
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is OK but a little out dated. We were disappointed that the complementary breakfast and happy hour are a thing of the past. We stayed here in 2011 and the happy hour was the high light of the stay - meeting lots of new people. Had a problem with the heating - no one thought to tell us that... More 

Helpful?
Thank Bryan C
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

Actually, we offer our complimentary breakfast to guests who book direct for the same rate they would have booked elsewhere. We have done away with the complimentary happy hour. We do apologize for the heating problem. It is central, but it is adjustable in each room. I'm certain that maintenance, or the front desk would have been happy to assist... More 

Sahuarita, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Our priorities when staying just one night at a hotel are simple; clean, odor-free room, quiet and a comfortable bed. This place scored 100 on all counts. While the furnishings were outdated it didn't matter. We stayed there for their Stay, Park,Fly promo. Upon checking in we were immediately asked what time our flight was and the clerk suggested what... More 

Helpful?
Thank Grannyanne1947
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

We are pleased that we didn't disappoint and all your expectations were met! We also hope that your travel was for pleasure and you had a wonderful time! We hope to see you again. More 

Kamloops
Level Contributor
137 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed December 28, 2015

We were in Phoenix for three nights. We like to stay here because it is close to the attractions we like to visit. The room was tidy. Bathroom was clean. Hubby found two objects on the carpet that the maid must have missed. (a plastic cover for a disposable razor and a capsule which may be someone's medication) Our room... More 

Helpful?
Thank carliewired
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

First, our executive housekeeper has been notified of the "objects", but it would help us narrow down who cleaned your room if you could contact us and tell us a room number. It would be appreciated as we would like this addressed appropriately. Regarding the breakfast, I am a surprised. We actually switched from the buffet to the cooked to... More 

Lafayette, Colorado
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 22, 2015

Family friendly, close to the arts district and not far from Phoenix airport. Rooms are comfortable with refrigerator, microwave and excellent internet access. Big pool, but in November, we didn't try it.

Helpful?
Thank Edward F
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

Happy you had a good time! You should have tried the pool - it is heated and November was much more comfortable weather wise than it is today. We always enjoy hearing from satisfied guests and it's a bonus when they share with other travelers. We will see you next time. More 

Colorado
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 1, 2015 via mobile

Stayed here for a couple nights, room had two double beds with separate living room. The furnishings are outdated but again for the price, not bad. Had several pools and shuttle service from airport. Would stay again.

Helpful?
Thank Jared M
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

We are very happy that you had a nice stay! We have been generous with our rates as we are in need of an update and we are happy that you were able to take advantage of this while having the benefit of the amenities and full suites. We look forward to welcoming you back! More 

Kirkcaldy, United Kingdom
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed October 3, 2015 via mobile

Not really impressed with this place! Very outdated needs a complete refurb! As in knocking the place down and starting again! Staff were okay I suppose not to excited to be here! It done its job I suppose but won't be back anytime soon! AC wasn't very good either, didn't cool the room down only me it bearable, wasn't asked... More 

Helpful?
1 Thank iceman5467
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

We are very sorry that you did enjoy your stay with us. We agree that we are dated. We are aware of our shortcomings which is reflected in our low rate. We do have a handful of rooms being re-purposed as I write this, but unfortunately I have not ETA on the remaining rooms. Perhaps when our remodel is complete... More 

Tucson, Arizona
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 29, 2015

Like most previous reviews have stated, this hotel is pretty outdated. BUT, more importantly, the rooms are clean, the pool was clean, and the service was just what I would have hoped for. We arrived a little early (two hours, actually), and they already had a room ready for us. They allowed us to check in early at no additional... More 

Helpful?
1 Thank ThisBusyMom
Georgene C, Director of Sales at Hospitality Suite Resort, responded to this review

Thank you ~ you were here on a very busy night. And you are correct, usually it is quiet around here. We are happy that you enjoyed your stay and we do hope to welcome you back as our guest. Regarding the sheets, we have always used 2 flat sheets, many hotels do. I don't think they will be changing... More 

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