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Holiday Inn Express Scottsdale North

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7350 East Gold Dust, Scottsdale, AZ 85258 (Formerly Comfort Inn Scottsdale)
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Holiday Inn Express Scottsdale North
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Holiday Inn Express Scottsdale North
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147 reviews from our community

Traveler rating
    67
    57
    16
    2
    5
See reviews for
43
31
12
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Las Vegas
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

The staff is wonderful and made us feel special. We did have to wait for our room to get ready but both Amandas at the front desk kept us informed, offered us water and apologized for the delay. The beds are comfy and breakfast had many choices.

Was this review helpful? Yes
Chicago
Top Contributor
129 reviews 129 reviews
50 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Super friendly staff. Room is pretty good size. Lobby not as spacious as many HIE. Great TV (all HD) and channel selection. Internet very adequate (most others are not). A few very minor annoyances--Air Conditioning blows directly on desk, so not so comfortable. AC is noisy too. Coffeepot is on a shelf and almost impossible to fill.

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KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear Artemus_Gordon, Thanks for posting your great review about your recent stay with us. We are always very happy when a guest comments about the wonderful service they have received. I have shared your remarks with the team so they know what their efforts are recognized and appreciated. Please accept my apologies for the discomfort and frustration you experienced in... More 

Newark DE
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Check in was easy. Staff helpful. Breakfast was a little different each day. Our room was clean and comfortable. We stayed here for a wedding event, and the location is convenient. Enjoyed sitting in the pool area one afternoon to get some much needed sunshine. One negative; we occasionally had a whiff of raw sewage coming from the bathroom sink.... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear IMBANewarkDE, Thanks for staying with us and posting your review. I'm sorry about the unpleasant odor in your bathroom sink and apologize for any discomfort or inconvenience you experienced. I'm glad you were happy with other aspects of your stay and appreciate you including positive remarks here. I hope we can serve you here again. Sincerely, Ken Jacobs Guest... More 

Au Train, Michigan
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 19, 2015

We stayed here for the weekend of the Super Bowl. As we expected it was busy but they had our room keys and reservations all ready when we walked in the door. No wait time at all. Over the weekend the entire staff was very helpful, they went out of there way to make sure that all our questions were... More 

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KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear Kathy P, Thank you very much for staying with us and posting your comments and 5 star rating. We value all guest feedback and really appreciate your recognition of jobs well done by our team. I'm glad you were happy with the service and accommodations we provide and hope you will let us serve you here again. Sincerely, Ken... More 

Boston, Massachusetts
Senior Contributor
34 reviews 34 reviews
19 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed February 11, 2015

I went out with a friend for the Super Bowl and this ended up being our hotel. It was a zoo at check-in time as a busload of people were all trying to get their rooms at once. Amanda at the front desk couldn't have been more pleasant to deal with and she secured our bags while we waited for... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear chunkyl42, Thanks for taking the time to write and post your nice review about your recent stay with us. Pleasant surprises are the only kind of surprises to have when traveling and I'm glad we exceeded your expectations. Amanda and Stephen are terrific and I'll be sure they received the positive recognition they deserve for being mentioned here by... More 

Kansas City, Missouri
Contributor
13 reviews 13 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 11, 2015

Stayed here over Christmas for a week visiting family. Clean rooms, comfy beds, friendly staff. Free breakfast not too bad, but you can get healthy stuff like fruit and yogurt. Good strong coffee. Front desk staff was awesome, my husband was wanting some milk at 11 o'clock at night and took a chance and went to the front desk to... More 

Was this review helpful? Yes 1
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear Col S, Thanks for posting your wonderful comments about our hotel. We value all guest feedback, and it's especially gratifying when it is as positive as yours. We look forward to and welcome the opportunity to serve you here again. Sincerely, Ken Jacobs Guest Relations More 

Senior Contributor
23 reviews 23 reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed December 17, 2014

My girlfriend and I have stayed here a lot over the last couple of years...usually 4 nights at a time. We liked it so much that I posted a glowing review last year, but things have changed. Teddy (spelling?) was a great Manager and our favorite staff member...she is gone now. Having said that, we think Amanda is doing a... More 

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KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear jmandly, Thank you for coming back to stay with us and for taking the time to share your comments. I am very disappointed to hear of the unprofessional treatment and poor guest service you received. Please accept my sincere apology. We want all our guests to receive the best in service from well trained professionals with great attitudes, and... More 

2 reviews
4 of 5 stars Reviewed December 1, 2014

I spent four days in Scottsdale at the end of October on a business trip. The hotel was close to the stores where I needed to train. I found the room to be comfortable and had no problem with noise even though I was across from the elevator. The breakfast was decent and the staff was very helpful and friendly,... More 

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KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear Linda N, Thank for posting your review about your recent stay with us. We know you have a lot of hotels to choose from and are happy to hear that you'll be staying with us again. We appreciate your business and look forward to welcoming you back. Sincerely, Ken Jacobs Guest Relations More 

Pittsburgh, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 10, 2014

We stayed 5 days for a wedding. It's a great location for a nice hotel with good value. Our kids loved the pool and the daily breakfast was good and convenient. Location is also very convenient - close to the 101, Shea Blvd and shops, golf courses, grocery stores, parks. The staff was very friendly and helpful. Only negative were... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear martha m, Thank you very much for taking the time to post your great review about your stay with us. Everyone here works hard to deliver a higher quality guest experience than our competitors, and we really appreciate your compliments. We value specific and timely feedback from our guests and I will have our maintenance team look at our... More 

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed November 6, 2014

This is an old comfort inn (still comes up on caller id 4 yrs after switch!), room is very dated, tiny pre-fab fiberglass shower, sink had a sewer odor coming out of the drain, no HD channels, loud ac unit kept waking us, and they charged $18 more than agreed price on reservation through Egencia. RIck, the Mgr didn't have... More 

Was this review helpful? Yes
KenJacobs, Guest Relations Manager at Holiday Inn Express Scottsdale North, responded to this review

Dear lamiaofthelake, I am truly sorry for all the frustration and hassle we caused you and offer my sincere apologies that we didn't do a better job of delivering an excellent guest experience. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. I hope... More 

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