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Comfort Suites Old Town

2.0 of 5
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3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251
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Comfort Suites Old Town
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Ranked #48 of 78 Hotels in Scottsdale
A recent review
4 of 5 stars reviewed 3 weeks ago
pmularz841 Orlando, Florida
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137 reviews from our community

Traveler rating
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    57
    19
    8
    6
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31
38
13
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
29 reviews 29 reviews
21 hotel reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed 1 week ago

We have stayed at this property 2 years ago but we thought we would give it another chance. Shouldn't have done! The room was dirty. The embedded dirt in the chairs was disgusting. The room was dark and dingy and the breakfast was horrible. Choice management obviously doesn't visit this property

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Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Orlando, Florida
Contributor
18 reviews 18 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had gone to Phoenix to visit my daughter and chose this hotel. As everyone who reads my reviews, I choose Choice hotels, especially Comfort Suites, case of price range and the size of handicap accessible rooms. As past reviews for this hotel had stated, this is an older hotel. Some minor maintenance issues on the room that I had... More 

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Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Contributor
15 reviews 15 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 8, 2015

Although all of the area hotels seem to be price gouging a bit during Spring Training, this was by far the best deal around(helped by booking well in advance). Hotel staff were very nice, and I booked several rooms for a group. Walking distance to Old Town, Scottsdale Stadium(home of SF Giants), and a couple of restaurants/bars very close(Lo-Lo's Chicken... More 

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Brussels, Wisconsin
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed March 26, 2015

Glad we had a rental car as the proximity was exaggerated in my opinion. Runners and super walkers may have enjoyed the long blocks to get there. The breakfast was very good when there was food available.... Kind staff, clean room, safe area. It met our needs wonderfully.

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Yuma, Arizona
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 24, 2015

I would like every place we stay to have staff that are inviting and rooms that are perfect. That being said I could stay at a 4 star facility and pay $400 to $500 per night and even more. I live in the real world. The check in was fine-I believe the person that checked us in was Kristin?? not... More 

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Boston
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed February 21, 2015

This hotel can't compete for quality with the nicer places. It's clean, conveniently located, and it provides a basic breakfast. It's a decent value for the money. I found the bathroom to be tired/outdated and in need of renovation, and there wasn't great sound isolation between rooms.

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DFW
Top Contributor
57 reviews 57 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed February 13, 2015

I stay at Comfort Inns and Suites regularly, so I have an idea of what they should be like. This location fell a bit short of that. Every day that I returned to the room, there was a musty odor. It would clear out after I ran the fan in the bathroom, so I did not report it to the... More 

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Portage, IN
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 10, 2015

Average hotel with so-so breakfast. Not walking distance to old town Scottsdale. You can call a shuttle golf cart to take you a pick you up. Tip only no fee. 139 a night not bad fir peak golf season though. Room is clean but hotel is a little dated.

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Ankeny
Top Contributor
58 reviews 58 reviews
22 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 3, 2015

Just stayed at this hotel and was quite impressed. The rooms are very large and have been updated. Nice indoor pool area with both indoor & outdoor hot tubs. The beds were firm, just right for us. Very good breakfast. It changed almost every day, and yes it served BACON, which doesn't happen at many hotels. Staff was great, never... More 

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Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jacquelyn Tyler More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 22, 2015

This property is little run down and needs lot of maintenance in the room which we stayed and asked for room change the staff told all the rooms are same so we cut short our stay and check out next morning. Breakfast lady is really nice and helped the kids at the breakfast station.

Was this review helpful? Yes 2
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

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