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Comfort Suites Old Town

2.0 of 5
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3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251
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Comfort Suites Old Town
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Ranked #48 of 78 Hotels in Scottsdale
A recent review
5 of 5 stars reviewed 2 weeks ago
Hunyani Luton, United Kingdom
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139 Reviews from our TripAdvisor Community

Traveler rating
    48
    58
    19
    8
    6
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40
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Luton, United Kingdom
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We arrived at this hotel late in the afternoon in 117f heat. The hotel was cool and there was sufficient parking outside. The receptionist Austen was helpful and provided information on the local area and places to eat. All the staff were friendly. The rooms were clean and tidy and well maintained. The hotel was situated in a quit location... More 

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Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Austin TX
Level Contributor
180 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in a deluxe king suite and the bed was near the door rather than the window. At night we didn't get much of the AC. Next time we'll get a regular suite so we're near the AC unit. Otherwise this place is fine. It is probably due for a renovation. The flat screen TV in the bedroom is... More 

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Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jacquelyn Tyler... More 

Level Contributor
51 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 stars Reviewed May 19, 2015

We have stayed at this property 2 years ago but we thought we would give it another chance. Shouldn't have done! The room was dirty. The embedded dirt in the chairs was disgusting. The room was dark and dingy and the breakfast was horrible. Choice management obviously doesn't visit this property

Was this review helpful? Yes 1
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Orlando, Florida
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 4, 2015

I had gone to Phoenix to visit my daughter and chose this hotel. As everyone who reads my reviews, I choose Choice hotels, especially Comfort Suites, case of price range and the size of handicap accessible rooms. As past reviews for this hotel had stated, this is an older hotel. Some minor maintenance issues on the room that I had... More 

Was this review helpful? Yes
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

Although all of the area hotels seem to be price gouging a bit during Spring Training, this was by far the best deal around(helped by booking well in advance). Hotel staff were very nice, and I booked several rooms for a group. Walking distance to Old Town, Scottsdale Stadium(home of SF Giants), and a couple of restaurants/bars very close(Lo-Lo's Chicken... More 

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Brussels, Wisconsin
Level Contributor
4 reviews
3 of 5 stars Reviewed March 26, 2015

Glad we had a rental car as the proximity was exaggerated in my opinion. Runners and super walkers may have enjoyed the long blocks to get there. The breakfast was very good when there was food available.... Kind staff, clean room, safe area. It met our needs wonderfully.

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Yuma, Arizona
Level Contributor
63 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed March 24, 2015

I would like every place we stay to have staff that are inviting and rooms that are perfect. That being said I could stay at a 4 star facility and pay $400 to $500 per night and even more. I live in the real world. The check in was fine-I believe the person that checked us in was Kristin?? not... More 

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Boston
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 21, 2015

This hotel can't compete for quality with the nicer places. It's clean, conveniently located, and it provides a basic breakfast. It's a decent value for the money. I found the bathroom to be tired/outdated and in need of renovation, and there wasn't great sound isolation between rooms.

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DFW
Level Contributor
57 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed February 13, 2015

I stay at Comfort Inns and Suites regularly, so I have an idea of what they should be like. This location fell a bit short of that. Every day that I returned to the room, there was a musty odor. It would clear out after I ran the fan in the bathroom, so I did not report it to the... More 

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Portage, IN
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed February 10, 2015

Average hotel with so-so breakfast. Not walking distance to old town Scottsdale. You can call a shuttle golf cart to take you a pick you up. Tip only no fee. 139 a night not bad fir peak golf season though. Room is clean but hotel is a little dated.

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