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Comfort Suites Old Town

2.0 of 5
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3275 N. Drinkwater Boulevard, Scottsdale, AZ 85251
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1 room 1 guest
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Comfort Suites Old Town
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141 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairview, Texas
Level Contributor
41 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for a night during a stay in Phoenix. It is very affordable and well kept. It's a no frills kind of room, all the necessities you would expect. A nice plus is their complimentary hot breakfast (nothing spectacular but better than nothing). Proximity to Old Town Scottsdale is a plus as well.

Was this review helpful? Yes 1
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jacquelyn Tyler... More 

San Diego, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel was extremely nice. The staff was very pleasant and helpful. Our room was clean and spacious. The A/C was turned on by the staff when we arrived as we were checking in, so the room was already comfortable when we entered. It was 110 plus outside so that was particularly nice. The complimentary breakfast is a nice added... More 

Was this review helpful? Yes
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jacquelyn Tyler... More 

Luton, United Kingdom
Level Contributor
72 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed June 19, 2015

We arrived at this hotel late in the afternoon in 117f heat. The hotel was cool and there was sufficient parking outside. The receptionist Austen was helpful and provided information on the local area and places to eat. All the staff were friendly. The rooms were clean and tidy and well maintained. The hotel was situated in a quit location... More 

Was this review helpful? Yes 1
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Austin TX
Level Contributor
186 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed June 16, 2015

We stayed in a deluxe king suite and the bed was near the door rather than the window. At night we didn't get much of the AC. Next time we'll get a regular suite so we're near the AC unit. Otherwise this place is fine. It is probably due for a renovation. The flat screen TV in the bedroom is... More 

Was this review helpful? Yes 1
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Jacquelyn Tyler... More 

Level Contributor
54 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed May 19, 2015

We have stayed at this property 2 years ago but we thought we would give it another chance. Shouldn't have done! The room was dirty. The embedded dirt in the chairs was disgusting. The room was dark and dingy and the breakfast was horrible. Choice management obviously doesn't visit this property

Was this review helpful? Yes 1
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

Orlando, Florida
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 4, 2015

I had gone to Phoenix to visit my daughter and chose this hotel. As everyone who reads my reviews, I choose Choice hotels, especially Comfort Suites, case of price range and the size of handicap accessible rooms. As past reviews for this hotel had stated, this is an older hotel. Some minor maintenance issues on the room that I had... More 

Was this review helpful? Yes
Jacquelyn T, General Manager at Comfort Suites Old Town, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 8, 2015

Although all of the area hotels seem to be price gouging a bit during Spring Training, this was by far the best deal around(helped by booking well in advance). Hotel staff were very nice, and I booked several rooms for a group. Walking distance to Old Town, Scottsdale Stadium(home of SF Giants), and a couple of restaurants/bars very close(Lo-Lo's Chicken... More 

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Brussels, Wisconsin
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 26, 2015

Glad we had a rental car as the proximity was exaggerated in my opinion. Runners and super walkers may have enjoyed the long blocks to get there. The breakfast was very good when there was food available.... Kind staff, clean room, safe area. It met our needs wonderfully.

Was this review helpful? Yes 1
Yuma, Arizona
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed March 24, 2015

I would like every place we stay to have staff that are inviting and rooms that are perfect. That being said I could stay at a 4 star facility and pay $400 to $500 per night and even more. I live in the real world. The check in was fine-I believe the person that checked us in was Kristin?? not... More 

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Boston
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed February 21, 2015

This hotel can't compete for quality with the nicer places. It's clean, conveniently located, and it provides a basic breakfast. It's a decent value for the money. I found the bathroom to be tired/outdated and in need of renovation, and there wasn't great sound isolation between rooms.

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