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All 78 Scottsdale hotels

Extended Stay America - Phoenix - Scottsdale - North

2.0 of 5 Hotel   |   15501 N. Scottsdale Rd, Scottsdale, AZ 85254
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Ranked #68 of 78 hotels in Scottsdale
A recent review
4 of 5 stars reviewed 4 weeks ago
CTracy2010 Marana, Arizona
  • Overview
  • Reviews (32)
  • Photos (17)
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32 people have reviewed this hotel

Traveler rating
    4
    9
    6
    7
    6
See reviews for
6
3
7
11
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • Any
English first
Marana, Arizona
1 review
4 of 5 stars Reviewed 4 weeks ago

Awesome hotel. I'm staying there for 2 months for work. However, one staff member (Bradley) is exceptionally rude. Constantly blaming us for our room not being cleaned or blaming us for our room keys being deactivated all because we extended our stay instead of staying the original 5 nights we had, we stayed for 12. It's our fault their system... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

Thank you for the review of our property. We are pleased to read that you have enjoyed your stay overall; however, I am very disappointed to read of the unprofessional behavior of my staff. I will be meeting with our front desk staff to review customer service standards and expectations so that this experience is not repeated. I really appreciate... More

Tucson, Arizona
1 review
3 of 5 stars Reviewed May 26, 2014

The room was clean, everything worked; microwave, frig, TV, etc. Slept well, not too noisy. The air conditioner in room worked perfectly. Plenty of room for things, a dresser, small table, a chair. Overall, it was a good choice especially if you plan to bring your own food.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so pleased to read that your room was clean and that it met your needs. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. If you have any additional feedback, please reach out... More

1 review
5 of 5 stars Reviewed May 1, 2014

I stayed here 3 nights. It was an overall great experience. Best price in scottsdale. I highly recommend this hotel and would stay again. Staff was friendly and professional. I bought Dback tickets online and Kim and Carrie printed them for me. A must stay ! Disregard bad reviews, I did.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad to read that you appreciated our friendly, professional staff and affordable rates. Thank you so much for your kind words. We would love to welcome you back the next time you're in town. More

Top Contributor
51 reviews 51 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 15, 2014

I opted to stay at Extended Stay as I'd had previous experiences that were good. I had been on an overnight flight from Australia so by the time I arrived I was absolutely shattered, however couldn't check in until later in the afternoon. Unfortunately had to be put into a smoking room, even though we requested a non-smoking room. The... More

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Gadsden, Alabama
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 25, 2014

The first night, the a/c was not working properly, they did not have a fan available for guests. As we know Arizona is quite warm in March. I paid extra for a room to contain a sofa bed, the room did not have one, nor do any of their rooms contain sofa beds according to staff. Three people had to... More

Was this review helpful? Yes 1
Gleeson. AZ
Top Contributor
124 reviews 124 reviews
32 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed February 6, 2014

I stayed at this property for four nights. The room was clean and large. The bed was firm and comfortable with nice pillows. The location of this property can't be beat. You are close to shopping and numerous restaurants and only a short drive to Old Town. I would stay here again.

Was this review helpful? Yes 1
Eagar
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 22, 2013

Stay away! ! Price is cheap ... but wasn't worth even that price. Outside appears clean but the rooms are in need of renovating. Beds are terrible. Bedding looks like 2nd hand store bought. We asked for non smoking rm and got a smoking rm. When we reported this they told us they were booked and we would go on... More

Was this review helpful? Yes 3
Thousand Oaks, California
Senior Reviewer
8 reviews 8 reviews
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed November 13, 2013

STAY AWAY!!!!! I am so sorry I had not seen the reviews for this place here on the Trip Advisor website the same problems reported in reviews since 2009 are applicable to now- November 2013. I see the same person from Extended Stay "responds" to the complaints here on this site for the last 4 years and yet nothing has... More

Was this review helpful? Yes 6
Scottsdale, Arizona
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed November 4, 2013

We were between homes - sold ours but hadn't closed on the new home - and needed a place to stay for about 3 weeks. Location - Very good. Lots of dining ($$ to $$$$) and entertainment very close by. Easy access to freeway. Cost - Very Good; Bed - Comfortable; Pillows - Good (selection and quantity); Towels - terrible;... More

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In transit
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 5, 2013

impossible to get any sleep at this property - loud conversations btwn other guests outside of their rooms until 1am and again starting at 6am. Noone from hotel staff around during the night to curtail. The room was very timeworn and seedy.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not a positive one and that our rooms did not meet your standards. Also I do apologize that there was an unacceptable level of noise outside your room at night and you were not able to sleep. We continually work... More

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Additional Information about Extended Stay America - Phoenix - Scottsdale - North

Address: 15501 N. Scottsdale Rd, Scottsdale, AZ 85254
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Scottsdale - North 2*
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Also Known As:
Extended Stay America Scottsdale Az
Extended Stay Scottsdale
Scottsdale Extended Stay

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