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Hilton Garden Inn Scottsdale Old Town

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7324 East Indian School Road, Scottsdale, AZ 85251
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Hilton Garden Inn Scottsdale Old Town
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Hilton Garden Inn Scottsdale Old Town
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417 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Prescott, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

The Hilton Garden Inn in Old Town Scottsdale is extremely well run. We have stayed there multiple times and will again. VERY friendly staff and well managed. The location could not be better. Within 5 minutes or less from multiple restaurants. Well run and well kept. All employees seem happy and willing to help.

Review collected in partnership with Hilton Garden Inn

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Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My family and I stayed at this hotel this past week on vacation. We arrived late (>8 pm) so it was difficult to see what the place really looked like but it was okay upon arrival. The lobby is up to date, and coffee 24-7. The outdoor seating area is very nice (fireplaces, etc). As far as the rooms they... More 

Was this review helpful? Yes 1
MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear Cale B., Thank you for staying with us last weekend with your family. I hope you had an opportunity to enjoy the outdoor pool and get some Arizona sun. Also, thank you for the nice compliments about the hotel lobby, outdoor patio, our helpful staff, and our convenient location to Old Town Scottsdale. Our apologies that our carpet seemed... More 

Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
29 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Good: 1. Location, but not exactly the party district of old town if that's what you're looking for 2. Breakfast spread is quite good from a choices perspective. Quality is average though Gripes: 1. Bad service -- asked for a later check out as a lifetime diamond member and they were going to charge me half-day with no flexibility whatsoever... More 

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MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear Rich S. Thank you for being a lifetime Hilton HHonors Diamond member and for staying with us earlier this month. I'm sorry you felt the service received was less than you desired. We truly wish for all our guests to have a great stay and receive prompt, courteous, and genuine service with a smile. Please feel free to contact... More 

San Francisco, California
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

By the standards of a Best Western Plus, everything was on par. But we expect more from this brand. The room had been cleaned but the bathroom was old enough to have marks on the wallpaper, discolored grout and sealants. It was scuffed up in general. The bathroom exhaust fan ran continuously - it could not be turned off. A... More 

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MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear PaulJR49, Thank you for staying with us while you were in Old Town Scottsdale. Our apologies the hotel was not the relaxing resort get-away you were hoping. If you wish to contact me, please feel free to e-mail me at msickler@csmcorp.net or call me at 480-481-0400. We truly desire for all our guests to have a great stay. As... More 

San Diego, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

This hotel is located right next to Old Town Scottsdale and is much more reasonable than the Marriott across the street. We have stayed here twice and really appreciate the convenience of the location to the area and the airport.

Review collected in partnership with Hilton Garden Inn

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MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear Katherine H. Thank you so much for choosing our hotel over other options in the area. We truly appreciate your business. We're glad to see that you enjoy the Old Town Scottsdale area and hopefully you'll have another opportunity to visit again soon. Thank you! Sincerely, Michael Sickler, General Manager More 

Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here only one night before heading to northern Arizona. But the location was perfect. Great restaurants are within walking distance as well as shopping. The staff was friendly and the outdoor area was lovely with two fire pit areas with plenty of seating and a nice pool area. The rooms could use a bit of updating perhaps, but... More 

Was this review helpful? Yes 1
MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear Jude S, Thank you staying with us while visiting Scottsdale on your way up to northern Arizona. We are glad to read that you enjoyed the location because it's so close or within walking distance to many great restaurants. Also, we appreciate your nice compliments about our friendly staff and lovely outdoor patio/fire pit areas. Sitting outside and relaxing... More 

St. Michael, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

When my wife and I arrived with our daughter we were expecting a room with two Queen Beds. It was our mistake during booking when we accepted a room with two Twin Beds. Being a larger person sleeping in a Twin Bed was not going to make for a very comfortable stay. Upon arrival to the room, I made a... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear Harry M., Thank you for staying with us and your nice comments about our commitment to providing all our guests with excellent service. A long day of waiting, traveling, and just trying "to get there" wears on many travelers. I'm glad we were able to find a room which met your needs. Hopefully you had time to enjoy the... More 

Iowa
Top Contributor
151 reviews 151 reviews
90 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Frankly, to me, there's nothing more disappointing than to book a high end hotel only to find mediocre bath towels. And honestly, to me there's nothing more annoying than a mid priced hotel that tries to cut corners by continuing to recycle towels and face cloths long past their discard date. So perhaps the greatest feature of the Hilton Garden... More 

Was this review helpful? Yes 1
MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear IowaGrandParents, Thank you very much for staying with us. I glad our towels and room passed your keen eyes and attention to detail. It was a joy to read your unique comments and observations. You must really travel a lot. Love it! Sorry you didn't like our bar. The irony is that almost exactly one year ago, we totally... More 

Minneapolis, Minnesota
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

Stayed 5 days. Great service, friendly & helpful staff. Nice amenities. Easy walking to some great restaurants & shops. Free trolley gets you around to more shopping & eating. We were with a large group & had an excellent stay

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MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Barbara B., Thank you so much for staying with us last week. It's great to read that you truly enjoyed your time in Old Town Scottsdale and you experienced great service at our hotel. Your group was wonderful. Hopefully everyone can come back next year. Thank you again for staying with us. We appreciate all your comments. Sincerely, Michael Sickler,... More 

Cleveland, OH
Senior Contributor
25 reviews 25 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed February 19, 2015

This hotel is located in a prime area--right in Old Town Scottsdale where the restaurants and shopping are excellent. The staff was very pleasant and helpful, and check-in and check-out went very smoothly. Free parking is available for guests. Breakfast was good, but average. The rooms are large and well maintained. But no place is 100% perfect. The hotel does... More 

Was this review helpful? Yes 1
MASickler, General Manager at Hilton Garden Inn Scottsdale Old Town, responded to this review

Dear GEOHCleveland, Thank you very much for staying with us while you were in Scottsdale. Glad to see you enjoyed the Old Town area. You are correct in that there are so many good places to eat and shop around this area. Most within walking distance. We do not have a shuttle van but there are numerous golf carts in... More 

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