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Extended Stay America - Phoenix - Scottsdale

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10660 N. 69th Street, Scottsdale, AZ 85254
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1 room 1 adult
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Extended Stay America - Phoenix - Scottsdale
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79 Reviews from our TripAdvisor Community

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Long Beach, California
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We only stayed one night, but wished we could have stayed longer. The pool was perfect temp to counteract the evening air. The room was clean, comfortable and pleasantly large. I could stay up on the sofa and not disturb my early bird husband. The desk staff was helpful and provided excellent customer service. Definitely deserves a return visit.

Helpful?
Thank Lori A
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for your wonderful review of our property. I’m thrilled that we were able to exceed your expectations and that you enjoyed all the amenities our hotel has to offer! I truly appreciate your comments regarding our friendly staff and comfortable rooms. Thank you again for your kind words. The staff and I would love to provide you with... More 

Avondale, Arizona
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

A small refurbished kitchenette room. Everything was clean and everything worked very well i.e. Shower flow good, lights and electrical plugs were plentiful. Most everything you need in a small way. A/C worked great and not loud.

Helpful?
Thank Teri S
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed our fully equipped kitchens and comfortable rooms. I’m thrilled that we were able to accommodate your needs with a home away from home experience! The staff and I would like to thank you again for posting your review. We look forward... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Checked in with a confirmed reservation about 8:30pm Sat 1-9-16. Is supposed to be extended stay hotel. I open the freezer to get some ice. Only found empty ice trays. I call the front desk and was told the hotel never fills the trays they are emptied. I asked if ice is avail at hotel. I was told not avail... More 

Helpful?
1 Thank Karen G
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. In response to your feedback, I will make sure that we are clearly communicating our amenities during... More 

Cancun, Mexico
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 27, 2015

The room was better than I expected. A full kitchen with stove and full size fridge. Bed was tall and comfortable. the bathtub was plastic but quite comfortable for a soak. Got a great price online so I was happy. The facility itself is nothing special. No lounge or eating area and the "free breakfast" was a stretch. Small pool... More 

Helpful?
Thank OnlineAlchemist
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you so much for sharing your experience with us. I'm so pleased to hear that you enjoyed your stay and that our staff provided you with exceptional customer service. I am glad you enjoyed our fully equipped kitchens, reasonable rates and our convenient location. Thank you again for your kind’s words. The staff and I would love to provide... More 

Kelowna, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed November 23, 2015

This hotel was in a good location but there is no coffee maker or any other dishes in the room. They have a continental breakfast but they should really not advertise that. They have coffee but no milk or cream, quick oatmeal but no milk, old apples, and granola bars and pre-packaged muffins. Our friend when he checked in got... More 

Helpful?
1 Thank Paula G
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. While we no longer keep dishes in guest rooms, these items, including coffee pots, are available at the front desk. In response to your feedback, I will make sure we... More 

Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 12, 2015

I would not stay here again. At 9 at night the front door is locked and It made me feel I was in an unsafe lace. The grab and go breakfast was out of coffee at 9'and the clerk refused to make more. We were there for 2 nights and did not receive any maid service. There are many other... More 

Helpful?
1 Thank Vicki Z
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not have a comfortable stay. In response to your feedback, I will work with our staff to make sure our breakfast is fully stocked as... More 

Springfield, Illinois
Level Contributor
62 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed September 27, 2015 via mobile

More like a cheap motel by Scottsdale standards with limited front desk hours. The place was fairly modern and definitely clean, but the A/C never got the room cool enough. You had to ask for everything to stock the kitchen because the cabinets were bare, not even a coffee maker or spoon one. No ice machine on premise, they gave... More 

Helpful?
Thank ruzz2112
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our amenities were not to your expectations. In response to your feedback, I will continue to train our front desk staff to thoroughly explain our dishware policy and housekeeping services during guest arrivals. We continually work to improve our hotel, so I really... More 

Salina, Kansas
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 9, 2015

Overall our experience was very good. We were visiting family in Scottsdale and the hotel was located next door. It was very convenient and the accomodations were just fine. We were looking for comfortable and affordable accomodations and this hotel provided it.

Helpful?
1 Thank Orlita D
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you so much for sharing your experience with us. We are so pleased to hear that you enjoyed your stay with us. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. More 

Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 7, 2015 via mobile

Dawn and Cassie exceeded our expectations... They were very pleasant and catered to our every need! I would recommend this hotel to my family and friends. I would definitely stay here again. The area is very safe and close to shops, restaurants, grocery stores and the casino

Helpful?
1 Thank Michelle B
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Michelle - Thank you for telling us about your stay. We are thrilled to hear that you received such great service. Thank you again for your kind words. We hope to see you again soon. More 

Bullhead City, AZ
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed September 4, 2015

Spent a week here while having tests at Mayo Clinic. Great location, comfortable room (2 queens plus kitchenette). Dawn and Cassie made us welcome and were so pleasant and attentive to our needs. We enjoyed the pool and jacuzzi and the grab and go breakfast. Good wifi and TV. Next time, the dog is coming with us, all the staff... More 

Helpful?
1 Thank hummerbhc
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale, responded to this review

Thank you for posting such an awesome review. I am proud of our staff for providing you with great service and a fantastic stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. More 

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