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The Phoenician, Scottsdale

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6000 East Camelback Road, Scottsdale, AZ 85251
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The Phoenician, Scottsdale
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The Phoenician, Scottsdale
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1,469 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Queen Creek, Arizona
Top Contributor
75 reviews 75 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed yesterday NEW

I had an incredible afternoon at the Phoenician for a special High tea. As I have enjoyed quite a few high teas, including the Ritz Carlton in Laguna Niguel, CA and one in Devenshire ENgland and one at the Empress in Victoria, Canada, I must say the service, piano player Alan, and assortment of teas and scones and deserts as... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

Upon arrival, we were greeted by the clubhouse attendants, where they took our bags and prepped our cart for us. I enjoyed the wide selection of clothes, and friendly staff in the Clubhouse. The course was in beautiful condition, friendly beer cart girl, and greens that played well. After the golf, the attendants greeted us, cleaned our clubs, and brought... More 

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Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Just spent three days here for my wife's birthday. It has been about 5 years since we were at the Phoenician and this trip was just wonderful. Every staff member, from the front desk to the chambermaids to the bartenders knock themselves out for you. The rooms were beautiful, and the halls etc seem to have been recently renovated. The... More 

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Mequon, WI
Top Contributor
80 reviews 80 reviews
25 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I have stayed at the Phoenician a number of times, and each one is pretty much the same (which is good). Each time it is very good. Which is good. I use this as my "go to" when I want to meet friends for a couple of days of golf. Easy trip from that airport. Easy to checkin. The rooms... More 

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New York City, New York
Top Contributor
707 reviews 707 reviews
68 hotel reviews
480 helpful votes 480 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

PROS: large comfortable rooms, tastefully furnished and decorated, fine bed & bath linen, great cacti garden. CONS: 25 minute wait to check in, late check in, messy, (see photos taken at 7:30PM, cleaning cards and dirty linen littering the floors), poor room service, poor restaurant service (see separate review of Il Terrazzo) This is unacceptable for a five-star hotel. My... More 

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PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

We appreciate your feedback, as it is a key measurement tool in our operational processes. However, it is quite disappointing to learn - and see -- that we did not live up to our own standards. While the resort has been at or near capacity every day in March and April during the Spring Training/Spring Break season, it is no... More 

Minneapolis, Minnesota
Contributor
12 reviews 12 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Beautiful property, great food, great guest service & great for families with kids, including location. Rooms are dated and need refreshing to meet 5 star expectations such as stained carpet and couches.

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Monticello ny
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed, at the resort with my wife. We were there for the wedding of one of my closest friends daughter. The ceremony and every thing that accompanied it was fabulous. However, and it's a big however, I found the front desk help to be rude and less than gracious. On top of that my friends room was not... More 

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PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your valuable feedback. It’s wonderful to hear that you found our property to be beautiful and the wedding you attended to be fabulous! We do, however, regret that the service you received was not indicative of our AAA Five Diamond standards. Your concerns have been shared with our front office managers to ensure they are addressed... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Some good news: Lots to do and fantastic amenities to include golf and tennis. Outstanding central location. I also love the history behind the hotel. Here are the issues: I give this place a 4 star rating. I have no doubt this place was once at the top of its game and probably the leader in the premium hotel category.... More 

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PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for your kind words regarding our activities and amenities. We do regret, however, your dissatisfaction with our accommodations. You are correct in that a total redesign is scheduled in the very near future. The Phoenician is committed to the highest standards of service and cleanliness, both of which are at the core of our resort experience. Your comments... More 

Phoenix, Arizona
Top Contributor
87 reviews 87 reviews
60 hotel reviews
327 helpful votes 327 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Finally got a chance to stay at The Phoenician.... after visiting many dozens of times since the 1980s. A few things: 1) It's in Phoenix not in Scottsdale, not at all... it's close, but how they have a Scottsdale address is pretty interesting to me, since the western-most border with Scottsdale is at least 6 blocks away... check out google... More 

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Astoria oregon
Top Contributor
1,091 reviews 1,091 reviews
184 hotel reviews
530 helpful votes 530 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Beautiful natural sandstone, milkglass lighting fixtures, stained glass and glass block materials are gathered together, Frank Loyd Wright ball room and other various named tributes to the famed architect. Beautiful gardens and wedding sites placed with white chairs etc. and wedding planners and brides to be shooting up all over in bloom and colorful as the flowers. We enjoyed our... More 

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Hotel Review Summarization

What travelers say

  • Golf course(23)
  • Pool area(13)
  • Camelback mountain(12)
  • Very nice(10)
  • Cactus Garden(6)
  • Il Terrazzo(6)
  • Room service(6)
  • Grounds were beautiful(3)
  • Ice cream(3)
  • Main building(3)
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