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Scottsdale Cottonwoods Resort

6160 North Scottsdale Road, Scottsdale, AZ 85253
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Scottsdale Cottonwoods Resort
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473 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 29, 2015

We've been to the Cottonwoods twice in the last two years, and we do not recommend this place for families. The rooms are filthy and the service is horrible. One of the cleaning ladies was so rude and refused to clean the room one time for some strange reason. Lastly, if you like to eat good, clean and healthy food,... More 

Was this review helpful? Yes 1
Phoenix, Arizona, United States
Level Contributor
121 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
1 of 5 stars Reviewed December 13, 2014 via mobile

Last minute stay at this roach motel. I should have known better from reading the reviews and seeing the complete lack of an actual response from their General manager, richard. Just look at his responses to his customers complaints, generic and never addressing any of the issues mentioned. I hope the owners replace this man as he is clearly unfit... More 

Was this review helpful? Yes 6
Phoenix, Arizona, United States
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed September 2, 2014

We wont a two night stay here at a silent auction for a charity we support. When we arrived our room was SERIOUSLY dated, and there were cockroaches. The sink was dirty, too. We called the front desk and there wasn't much they offered to do. Later (about an hour after check in) house keeping walked in on us to... More 

Was this review helpful? Yes 6
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed June 28, 2014

Great location and very nice grounds but so run down and the rooms are musty and moldy - how is that possible in the desert? The carpet and bedspreads were just not clean and the room was shabby. Added to that the management is way under par. We got there the first night and they didn't have a room for... More 

Was this review helpful? Yes 4
Philomath, Oregon
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed June 3, 2014

This hotel was very affordable, but sometimes that doesn't always work. A bit dated, long walk from car to room. Felt like a jump back into the 60's. TV not working, when I called the desk I felt belittled and not heard. My husband was on a business trip and I was going to be on my own most of... More 

Was this review helpful? Yes 3
REBRIGHT6160, General Manager at Scottsdale Cottonwoods Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments. My apologies our property did not meet your expectations. Sincerely, Richard Ebright General Manager More 

Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 stars Reviewed May 30, 2014

Don't let the pictures on their website fool you! I was so excited after seeing all of the fabulous pictures, that we decided to stay somewhere new. Boy, was that a mistake! Here are a few things that I noticed right off the bat: - There were no pool towels... ever! I even heard them call for more... none came.... More 

Was this review helpful? Yes 12
REBRIGHT6160, General Manager at Scottsdale Cottonwoods Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to share your comments. My apologies our property did not meet your expectations. Thank you for your business. SIncerely, Richard Ebright General Manager More 

Vancouver, British Columbia, Canada
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
1 of 5 stars Reviewed May 14, 2014 via mobile

First I would like to say that trip advisor is accurate, I wish I would have checked before I booked. The pictures on the website is very deceiving, and in reality this place is a dump and should be torn down. It appears as though this place was built in the 70's and have never been renovated, just some patch... More 

Was this review helpful? Yes 13
REBRIGHT6160, General Manager at Scottsdale Cottonwoods Resort, responded to this review

Dear Valued Guest, My apologies our property did not meet your expectations. Thank you for your comments. Sincerely, Richard Ebright General Manager More 

Green Bay, Wisconsin, USA
Level Contributor
148 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed May 12, 2014

I got this hotel for a four night stay at a ridiculously low "Name Your Own Price" deal online and then panicked when I read the awful reviews.... however, the casita we had was clean and cozy; the front desk staff was wonderful; the resort fees of $16 daily included chips and salsa poolside; two bottled waters daily, coffee in... More 

Was this review helpful? Yes 1
REBRIGHT6160, General Manager at Scottsdale Cottonwoods Resort, responded to this review

Dear Valued Guest, Thank you for taking the time to leave such a great comment. I am pleased you enjoyed your stay with us. I look forward to your return in the future. SIncerely, Richard Ebright General Manager More 

New York City, New York
Level Contributor
90 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 stars Reviewed May 11, 2014

I have the unlucky to stay in this hotel. The hotel is no how you can see in the picture. First of all when we arrive there was no reservation for us. So they put us in apartament very ugly and we bad smel. The swimming pool was no really clean in the little corner the bar was like warehouse.... More 

Was this review helpful? Yes 2
REBRIGHT6160, General Manager at Scottsdale Cottonwoods Resort, responded to this review

Dear Valued Guest, I am sorry that our property did not meet your expectations. It is always our goal to exceed our guests expectations and it ssems we have fallen short this time. I thank you for your business and hope will will return again in the future. Sincerely, Richard Ebright General Manager More 

Phoenix, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed April 13, 2014

Even after calling to confirm that our room would be available and ready for a late check-in, we arrived to find that our room had been given to someone else. They offered us a down-graded room that was available and to waive the ridiculous resort fee but other than that, would not offer any more compensation nor appeared to feel... More 

Was this review helpful? Yes 4
REBRIGHT6160, General Manager at Scottsdale Cottonwoods Resort, responded to this review

Dear Valued Guest, I apologize that we were not able to provide you with the room type you had reserved. I understand how inconvenient this must have been. We always strive to exceed our guest expectation, and in this case we have fallen short, for that I am sorry. It is my hopes that you will return and allow us... More 

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