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Chaparral Suites Scottsdale

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5001 N. Scottsdale Road, Scottsdale, AZ 85250
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Chaparral Suites Scottsdale
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708 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

We have been coming to Chaparral for years, unfortunately this will probably be our last. They were recently bought out by embassy suites. Half the hotel was shut down for renovations in which left one pool which was overcrowded, there were never enough towels, constantly out. The 4th street grill was okay but seems to have declined in service and... More 

Was this review helpful? Yes 2
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Myers4pack, please allow me to apologize for the disappointing stay. I will be sure to address all items you mentioned with our staff and we will make improvements. Please also know that the property is going under rennovation and I believe you will feel that the necessary updates have been made. I hope that you will consider staying with us... More 

United States
Level Contributor
119 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I've travelled enough to know that there are some places that I would not revisit. The same holds true for Hotels that I would not stay in again. I always attempt to review more positive than negative and thinking back on my reviews, maybe only one Hotel sticks out that I could compare with this one. The A/C was not... More 

Was this review helpful? Yes
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

LB, please allow me to apologize for the disappointing stay. I will be sure to address all items you mentioned with our staff and we will make improvements. Please also know that the property is going under renovations and I believe you will feel that the necessary updates have been made. I hope that you will consider staying with us... More 

1 review
2 of 5 stars Reviewed 1 week ago NEW

Overall it ok. Room has little musty smell. But very disappointed with the inconsistency with the quality of the food. First night I had the Baby Back Ribs. They were excellent. Second night , I ordered the rib eye stake. I ask for it to be medium but it was overcook. The third night, I thought I'd go back to... More 

Was this review helpful? Yes
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Thank you for taking the time to review your stay at Chaparral Suites Scottsdale RealProG. I apologize that the hotel did not meet your expectations and that the staff did not provide the excellent service that we strive to provide every guest. We have taken steps to address each of your concerns, and we hope you will give us another... More 

Port Carling, Canada
Level Contributor
1 review
5 of 5 stars Reviewed 2 weeks ago

Clean rooms and attentive staff. Breakfast included with so many hot and cold items it was hard to choose. We visited Ghost Towns, Shopping Malls, Jewellery Stores and much more. Every night we ate at a different restaurant or stayed at the hotel and joined in the fun and eats at the bar. Be sure to eat at the Salt... More 

Was this review helpful? Yes
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Dear Barbara D, We sincerely appreciate this 5-Star review of our Chaparral Suites. It is great to see how much that you enjoyed your visit with us and we hope to see you again very soon. Thank you very much for sharing the feedback from your visit to our hotel. More 

Gilbert
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Reservations made months in advance. Check In was 3 p.m. We finally got our room at 4:45 p.m. Desk Staff could have cared less. Many people in same situation. We were all told it will be ready in 15 minutes as the hours rolled by. Finally insisted on seeing the manager who said he was sorry but they were waiting... More 

Was this review helpful? Yes
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Thank you for posting a review regarding your stay at Chaparral Suites Scottsdale Darius M. We apologize that your suite wasn't serviced on time appropriately. It is definitely a training issue and we have already taken steps to ensure that it does not happen again. Also, we appreciate your kind thoughts about our daily breakfast. We deeply apologize again for... More 

Mountain View, California
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for a night on our way to Texas. We had adjacent King and two double rooms. Rooms are huge, fridge and microwave, two TVs and enough drawers are great! Couch bed is a plus. Both rooms are clean, comfortable beds, and have enough pillows. The bathroom is small, and shower needs to be repaired. Breakfast is a blast! There... More 

Was this review helpful? Yes
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Thank you for sharing your experience with us Educ8mode. We are happy our hotel met all your needsstay. It is great to hear that you enjoyed our breakfast and other wonderful amenities our property has to offer. There is nothing that makes us happier than hearing that you will return on your next visit to sunny AZ! More 

Apache Junction, Arizona
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Went for a quick weekend get-a-way just to sight see Old Town Scottsdale. Chaparral is conveniently within blocks of Fashion Square and Old Town. We asked for a king non-smoking room. When entering the room there was a strong odor of something, musty or old smoke, not sure, but it wasn't pleasant. The room was fairly clean, the bathroom had... More 

Was this review helpful? Yes 2
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

bgsu10s, We sincerely appreciate you sharing this feedback with us regarding your recent visit to our hotel. Please accept our apologies for the inconveniences that you encountered while here and know that we will work hard to regain your confidence in our hotel. Thank you again for staying with us and for your comments. More 

Cancun
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Been staying at the Chaparral for close to 20 years! Always enjoy! The location is great for anything you could want to do in Scottsdale. Old town is literally a couple miles. Great pools, cooked to order breakfast and evening reception. 4th Floor grill always a great option. Hoping as they now convert to the Embassy Suites that the great... More 

Was this review helpful? Yes
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Jrcoil, We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that you enjoyed your visit with us. We look forward to welcoming you back to our hotel in the future. More 

Sedona, Arizona
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed in a king suite connected to two queen. It was large and comfortable enough. The bathroom is a bit small. Nice to have a fridge and microwave however. Close to shopping, restaurants and airport.

Was this review helpful? Yes
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Thank you SedonaBarbi so much for the kind words! I am glad to hear you enjoyed your time with us, and we hope to see you back here again for another visit soon. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Chaparral Suites Scottsdale for a week-long residency for school and let me tell you, this place was awesome!! I arrived to one of the nicest rooms I have stayed in. Very spacious, clean and a home feel. The two pools were awesome and prevented crowding. I enjoyed the fitness room which was small but had all... More 

Was this review helpful? Yes 1
tokey5, Manager at Chaparral Suites Scottsdale, responded to this review

Ashley M, We are delighted to hear that your most recent stay with us was so enjoyable. We take pride in providing quality products and services that our guests have come to expect. It is our hope that you will be able to visit us again soon!! More 

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