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Holiday Inn Express Hotel and Suites Scottsdale - Old Town

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3131 North Scottsdale Road, Scottsdale, AZ 85251
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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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Holiday Inn Express Hotel and Suites Scottsdale - Old Town
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531 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Peoria, Illinois
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Located on the South side of Scottsdale, this is a great hotel if you are planning a spring training trip for baseball during March. Perfect location ...you can walk to San Fran park (half a mile) or one of the hot chicks on golf carts will take you:) Free breakfast, nice pool...and 5-7 ..free beer!! Every room has two rooms,... More 

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Iowa
Reviewer
5 reviews 5 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here over spring break a few years ago and remembered being woken up by loud garbage trucks so we asked for a quieter room. We enjoyed staying at this property but the water in the pool was cold if the sun was not out. It is a nicely landscaped pool area surrounded by palm trees, however it would... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Iowacubslover, Welcome back. Thank you for taking the time to share your review with us and other travelers. I’m pleased to hear that you were able to enjoy our pool area and friendly service while in town. I regret that you did not find us to be a good value. We appreciate your comments regarding the pool gate and... More 

Eugene, Oregon
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 1 week ago

I was looking forward to a morning and afternoon swim as I made a four day reservation here. But I couldn't bear the frigid water. It didn't matter that Scottsdale was in the 80s, the water was so cold I just ended up in the hot tub. Pity,because it's such a nice pool. Our first morning, their coffee makers broke... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear RicoPesto, Your comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. I'm sorry we left you underwhelmed; please forgive us. I appreciate you noting our helpful associates. I hope we have another opportunity to host you and provide you with the exception stay you've come to expect from IHG. Sincerely,... More 

Tucson
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was a very good basic holiday stay. We had a large room that also included a sitting area. Our room was in a quiet location so it was a good stay. The breakfast was hard for those of us who try to be gluten free - though not impossible. The staff were helpful in recommending good restaurants. The location... More 

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ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear NCarle, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced due to our modern accommodations and friendly service. On behalf of our entire team, I thank you for your kind remarks. Please visit... More 

Washington DC
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We chose this hotel for our family based upon the positive family reviews and the fact that the pool was supposed to be heated. We arrived a few days ago to find that it wasn't. Front desk staffers told us the part was ordered and the problem would be fixed the next day. It wasn't. We asked about the pool... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear mhvik, I’m sorry that we disappointed you with the temperature of our pool due to a malfunctioning heater. I can understand your frustration; sometimes this short of repair takes longer due to unforeseen circumstances. I appreciate you noting our ample breakfast, evening reception and spacious suites. Again, on behalf of our staff and management I offer our apologies. Sincerely,... More 

Florida
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was clean and spacious and most importantly quiet! It's a short drive to the trendy Old Town area, with lots of restaurants and shops. Breakfast options were adequate - cereal, fruit, bagels, pancake machine, some meats, etc - wasn't particularly impressed by the bacon, it was too dry. The complimentary evening social was a nice touch, I got a... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear mintcookie, We are delighted that you took the time to write. Your review lets us know that your stay was enjoyable. Our team works hard to provide a pleasant stay, so we appreciate knowing you felt comfortable while traveling. We thank you for your patronage and hope to be your hotel of choice in the area. Best, Trisha Ryno... More 

Clearwater, Florida
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We traveled from Tampa area to AZ for a vacation and stayed here Mar. 2 and 3. We used our IHG anniversary night rewards for each night. We took the shuttle from the airport ($10 ea. person) and the driver was very nice-from Jacksonville, so we had a nice talk with him. Tip: we charged the shuttle cost to our... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear Vicky H, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed as they foster change for the better. We appreciate being a part of your trip! Best, Trisha Ryno General Manager More 

Portland, Oregon
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am rating the Holiday Inn Express in Old Town Scottsdale very good mainly because it is in an outstanding location walking distance to shopping and dining right in the heart of Old Town. The hotel is clean and well maintained, and one of the better values for your money in Old Town. The only downside I will note is... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dear xmikex, Thank you for your review. My apologies that you were not recognized as an IHG Rewards Member; we appreciate your loyalty to our brand. Additionally, I regret you found our associates unhelpful and indifferent. We strive to provide sincere hospitality and we clearly missed the mark. I appreciate you noting our clean hotel and great location. You feedback... More 

Germantown, New York
Top Contributor
151 reviews 151 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is in a great location just a couple blocks from the Old Town area. From there you may take a free trolley or walk to other districts in Scottsdale. The hotel has a shuttle that will take you to locations within 3 miles. They even shuttled us to the lovely Desert Botanical Gardens. For just a few dollars... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Cac1234, We are happy to hear from you and we are glad you enjoyed a comfortable stay with us at the Holiday Inn Express Hotel and Suites - Scottsdale Old Town. I’ll be certain to share your kind comments with our team regarding their warm hospitality and excellence in service. We hope you’ll have an opportunity to visit us again... More 

Santa Fe, New Mexico
Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The location near the heart of Scottsdale's art galleries is terrific. Our queen suite was cozy and well-maintained. Accommodations felt quiet and private. I respectfully request that management consider serving orange and apple juices during breakfast that taste like orange and apple juices. These seemed to be so watered down that they were not worth drinking. Otherwise, the breakfast buffet... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Holiday Inn Express Hotel and Suites Scottsdale - Old Town, responded to this review

Dharmagal, Thank you for sharing your experience with us at Holiday Inn Express Scottsdale. We appreciate your feedback on both positive comments and opportunity for improvement. I sincerely apologize for the orange juice and apple juice and are correcting the issue. We’re pleased to hear you had an enjoyable stay otherwise, and we're glad you found our hotel well suited... More 

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