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All 78 Scottsdale hotels

Extended Stay America - Phoenix - Scottsdale - Old Town

2.0 of 5 Hotel   |   3560 N. Marshall Way, Scottsdale, AZ 85251 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
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37%
Ranked #71 of 78 Hotels in Scottsdale
A recent review
3 of 5 stars Reviewed July 8, 2014
Angiehec8
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62 reviews from our community

Traveler rating
    10
    13
    17
    10
    12
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6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Sacramento, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 7, 2014

Last stay was horrible, when I went to my room it was filthy, gloop on the dresser, counters, walls and if what ever the stain was on the shammy around the bed was not enough, the bug that ran under the rim of the kitchen sink and the toilet just funning away was. New room 10 days later, after the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Bob - Thank you for taking the time to write a review. First, we would like to apologize for that your initial room was not up to your standards of cleanliness, nor ours. We take cleanliness very seriously and strive to always provide our guests with a clean, comfortable room. We will work with our housekeeping staff to make sure... More

Santa Clara, California
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 28, 2014

The staff were polite, nice and tried to accommodate our needs, but the hotel room interior has a bad format making the kitchen and bathroom use VERY inconvenient. The towels were too dirty to use. Please bring your own towels if you have to stay here. Kitchen accessories and utensils were not in the hotel upon arrival and had to... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

We want to thank you for taking the time to write a review. We are glad that our staff provided you with quality service; however, we are disappointed that your room was not cleaned properly and that you encountered insects. We will review your feedback with our housekeeping staff to ensure we are cleaning every room to our standards. We... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 8, 2014 via mobile

It's a cheap stay but EXTREMELY dirty. I have a 4 yr old and should have not stayed here. I'm not a clean freak it was just disgusting! Had him wearing his sandals to walk around the carpet AND in the shower.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

We want to thank you for writing a review of your stay. We were disappointed to learn that your room's cleanliness did not meet your expectations. We have brought this to the attention of our housekeeping staff and will ensure that your experience is not repeated. We are grateful for your feedback, as we are always looking to approve upon... More

1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed April 15, 2014

Front desk worker, Paige, was rude and looked at us like "what are you doing here?" when we came early to simply INQUIRE about early check-in. (we were attending an all day event in old town Scottsdale) I was told by Taylor, over the phone, to come in early and if they had any rooms ready they would check us... More

Was this review helpful? Yes 2
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the issues you experienced at check-in and the level of cleanliness in your room. In response to your feedback, I will meet with the staff to review our guest protocol and cleaning procedures to ensure your experience is not repeated. If you would... More

Albuquerque, New Mexico
Top Contributor
118 reviews 118 reviews
83 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed April 8, 2014

I ended up here after choosing a Priceline "express deal" whereby you know the price but not the name of the property or its exact location. I stayed for 3 nights and paid just $30 per night + tax. After buying the room and being informed of the name and location of the hotel, I read the Tripadvisor reviews. Recent... More

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 26, 2014

I stayed in this hotel when I came to Scottsdale for work, in room 129. As a hint, after the first week I already hated it. Since it was paid by my company, I was stuck there for two full months from January to March. The room is small, smelly, rug and walls are dirty and the furniture is cheap... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Bruno - Thank you for sharing your experience. It upset me to learn that our level of customer service and cleanliness did not meet our normal standards. Please know, I will meet with our entire staff to review our customer service policies and cleaning procedures to ensure that your experience is not repeated. If you would like to discuss this... More

Charlotte, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 11, 2014

My experience at the hotel was good. The main problem that I encountered is that during my stay I had to be hospitalized for a week. I was the only person staying in my room and have had jewellery and clothing stolen that I know I wore during my stay there. Have emailed a employee about the incident and still... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that you had items go missing during your stay. Please reach out to me, at sct@extendedstay.com, so we can discuss this issue further. Thank you again for your comments. We hope that you will give us the opportunity to provide you with a better... More

Duluth, Minnesota
1 review
4 of 5 stars Reviewed February 4, 2014 via mobile

The room was small but packed with what we wanted: queen bed, full sized frig, even had a 2 burner stove as a full kitchenette including microwave, coffee maker and a 2 person dining table. Bottom line-it is not new, but it was clean. A bit of room odor, only when we arrived, so we just opened the door and... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you so much for posting a review of our hotel. I am happy that you enjoyed your clean room and fully equipped kitchen. As well, I am glad to hear that you were able to take advantage of our convenient location. Still, I apologize that you experienced an unpleasant odor upon entering your room. I will be sure to... More

Ann Arbor, Michigan
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 10, 2014

My husband and I traveled to Phoenix, Sedona, Scottsdale, and San Diego for 2 weeks over the Xmas holidays, and this was, by far, the worst hotel we stayed in, mainly because of the lack of services and the ineptitude of the staff. The night we got in, I had to use my laptop for some personal business, which I... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Nanci - I received a copy of your review, and wanted to take a moment to personally respond. The lack of customer service, additional credit card charges and Wi-Fi difficulties you described are unacceptable. I sincerely apologize for your experience. In response to your feedback, I am meeting with the hotel manager and staff to review our billing procedures and... More

Kalamazoo, Michigan, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed December 16, 2013

I was a little bit skeptical after reading some of the reviews, but I got a killer rate and decided to give it a try. For the price I paid it was better than expected. Sometimes I am surprised when folks expect the Taj Mahal when paying peanuts. Though on the small side the room was clean and just fine.... More

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am happy to read your remarks about the cleanliness of your room; however, I am very sorry that the lobby did not meet your expectations. In response to your feedback, I am having our lobby area deep cleaned, including the carpet. Our team is... More

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Additional Information about Extended Stay America - Phoenix - Scottsdale - Old Town

Address: 3560 N. Marshall Way, Scottsdale, AZ 85251 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
Phone Number:
Location: United States > Arizona > Central Arizona > Scottsdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Scottsdale - Old Town 2*
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Also Known As:
Homestead Studio Hotel Scottsdale
Homestead Studio Suites Scottsdale
Homestead Scottsdale
Homestead Suites Scottsdale
Scottsdale Homestead Suites

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