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The Canyon Suites at The Phoenician

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6000 E. Camelback Road, Scottsdale, AZ 85251
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The Canyon Suites at The Phoenician
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The Canyon Suites at The Phoenician
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253 reviews from our community

Traveler rating
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    9
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Hotel was amazing. Great service of boutique on resort property. Highly recommend going. We had a great stay we really enjoyed the peace and tranquility. The entire team was helpful and took five star service to new levels. Would highly recommend.

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Fredericksburg, Virginia
Contributor
12 reviews 12 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We just stayed at The Canyon Suites for the second time and we loved it as much as the first visit. The room was outstanding with beautiful views of the golf course and the people could not have been nicer. Jordan a member of the concierge staff got us started with helping us plan our stay and he could not... More 

Was this review helpful? Yes 1
Warren, New Jersey
Senior Reviewer
7 reviews 7 reviews
5 of 5 stars Reviewed 1 week ago

Very good experience. Waiters, pool,staff were very attentive. Food was good. Spa services were excellent (male facial, massage, reflexology and female facial). Overall experience was great. The only issue we had was we were here on a quick getaway without our children. It would have been nice for the property to have one adults only pool, as there were children... More 

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PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review

Thank you for sharing a well-balanced review of your recent visit. Though we do not exclude our youngest of travelers from any of our pools, the Canyon Pool is generally most popular with adult travelers and couples. The Oasis pools at the Phoenician typically attract children with their variety of family activities and newly added splash pad. It sounds as... More 

Waltham, Massachusetts
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, we were disappointed with the Phoenician given what we paid for our stay. The service was actually great. Justin, a manager at Canyon Suites, was exceptional as was Ben at the pool. In fact, almost everyone there was very service oriented, friendly and knowledgeable. The sommelier poured a thimble full of wine during our first 4pm to 5pm wine... More 

Was this review helpful? Yes 6
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review

While I am elated to hear you found our service to be exceptional I am genuinely disappointed that the rest of the property did not meet your expectations. We take guest feedback extremely seriously and truly value the comments you shared. Since hearing from you, we have had our lobby carpets deep cleaned and also had our Technical Services team... More 

Montreal
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Stayed here for 5 days and stayed at the canyon suites. Overall great hotel, very quiet and large roomy suites, I could of have 20 people inside and not felt tights. Rooms were very clean and staff very friendly and helpful, The only issue is that the bar is at the main building which is about a 5 min walk... More 

Was this review helpful? Yes 1
PhoenicianManager, Public Relations Manager at The Canyon Suites at The Phoenician, responded to this review

Thank you for the wonderful review. We are delighted to hear that you enjoyed the personalized service, privacy and enhanced offerings at The Canyon Suites, our boutique Forbes Five Star, AAA Five Diamond hotel. It was a pleasure having you as our guest and we look forward to your next visit! More 

Louisville, KY
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2015

We had a memorable stay at The Canyon Suites for all the right reasons. Foremost, the service was top notch. Our personal ambassador Kayla along with her fellow concierges gave exactly as their title implies- impeccable personalized service. From an impromptu room rearrangement to dinner reservations we felt truly taken care of during our entire stay. We loved our room... More 

Was this review helpful? Yes 1
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review

I could not be more proud of Kayla and her fellow Ambassadors for providing you with a personalized, five-star experience! We are celebrating your review with great pride knowing that we were able to create a stay that tailored to your personal preferences. We hope to be your preferred resort whenever your travels lead you back to the valley of... More 

Salida
Top Contributor
67 reviews 67 reviews
12 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed February 15, 2015

We can not say enough good things about this luxury resort. It always exceeds our expectations! We appreciate the Canyon Suites quiet and private environment. We appreciate the professionalism and highest standards of propriety!

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PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review

We too appreciate you and your loyalty as our returning guest! Thank you for taking the time to share your compliments. We look forward to welcoming you back again in the future! More 

Woodbridge, Connecticut
Top Contributor
127 reviews 127 reviews
41 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed February 15, 2015

My wife and I just returned from a stay here. We were so looking forward to the service we had heard so much about. From the time we pulled up we were greeted warmly and Kayla at reception was amazing. But, unfortunately that is where the amazing service stopped. The pool staff was ok, not great and you needed to... More 

Was this review helpful? Yes 3
PhoenicianManager, Manager at The Canyon Suites at The Phoenician, responded to this review

We appreciate you sharing your feedback, although we are greatly disappointed to learn of your experience. Both Canyon Suites and Phoenician ambassadors are dedicated to providing the highest level of service, matched by strong attention to detail. We regret that this was not the case during your stay. The matter is currently being reviewed and addressed to ensure that our... More 

Montreal, Canada
Senior Contributor
26 reviews 26 reviews
23 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed February 14, 2015

We celebrated our anniversary and they made it special in every way. Extraordinary service throughout hotel! Pools were always relaxing, golf carts to take us to spa, burger restaurant, mall downtown, etc. Gorgeous room, luxurious view. I've never seen that colour of blue sky -- really incredible at sunset with the mountains. Loved our visit here and hope to return... More 

Was this review helpful? Yes
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review

The valley of the sun sure does live up to its title! Next visit allow our Ambassadors to set you up on a private sunset hot air balloon or horseback tour to really capture the moment. We certainly hope you will join us again soon! More 

Michigan
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 8, 2015

My girlfriend and I were blown away by the hotel and the staff. We just stayed 5 nights and will be back for sure. They upgraded our room without us asking to a 1200 square foot beauty. The room had everything. The private pool was warm and beautiful and nestled up to the base of camelback mountain. The coffee service... More 

Was this review helpful? Yes 1
PhoenicianManager, Front Office Manager at The Canyon Suites at The Phoenician, responded to this review

Thank you for sharing such a radiant review! Nothing speaks luxury quite like a freshly toasted breakfast in your room. Perhaps we could look into hiring personal chefs? Now that would be six-star! We appreciate the time you took to share your comments with the online community. Please join us again soon for another "royal" visit! More 

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