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BEST WESTERN Prescottonian

Certificate of Excellence
2.5 of 5
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1317 East Gurley Street, Prescott, AZ 86301
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BEST WESTERN Prescottonian
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Ranked #9 of 22 Hotels in Prescott
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 5 days ago
Michael D Phoenix, United States
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449 reviews from our community

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    65
    14
    6
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

Wonderful staff that is helpful and knowledgeable. The hotel was great and should fit your needs and exceed your expectations. Stayed with family and we all enjoyed our stay and plan to stay again in the future. Thanks to everyone at the hotel for this experience.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

You are very welcome! We appreciate that so many of our guests take the time to share a positive experience. It is easy to make the effort when we want to complain or get a problem fixed. It takes an extra thoughtfulness to make that same effort to compliment a job well done. We are grateful that you went out... More 

Coleville
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Third time I have stayed at this property. You will not be disappointed in staying at this property. The staff is always helpful, the entire property is well maintained. Plan on enjoying the breakfast it is a $10 value that is included in the price of the room.,

Review collected in partnership with Best Western

Was this review helpful? Yes
Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

Thank you for your kind review. We appreciate that you mentioned our breakfast. We regularly have eggs, sausage, hash browns, biscuits, gravy, waffles, fresh fruit, yogurt, and assorted breads and pastries. I have mentioned several times on Tripadvisor that it is above what is required of us. We do this to show our appreciation for choosing to stay with us.... More 

Vancouver, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

A topnotch experience from start to finish. My daughter and I were traveling for a family memorial service - it was a very difficult weekend. Everyone at the hotel seemed to go out of their way to make sure our stay was as pleasant as possible - and they didn't even know the reason for our travel. I looked at... More 

Review collected in partnership with Best Western

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Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

We are so sorry for the reason you had to travel to our area. I am glad that we made a difference for part of your stay. I hope that in the future you are able to return under better circumstances and I hope that we have the opportunity to be a part of that experience. Thank you for your... More 

South Jordan, Utah
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

From check-in to check-out.....a good experience. Would definitley stay here again and recommend to our friends. Love the chairs in the Mexican restaurant attached to the motel. Good food & friendly service throughout..

Review collected in partnership with Best Western

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Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

Thank you for taking the time to share your comments. Our breakfast is one of the things we put a lot of effort into. We are only required to do about half of what we serve. It is our way of thanking our guests for staying with us. While we are not a restaurant, I think we are well above... More 

TUCSON, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

went to the restaurant to see the college basketball elite 8 Arizona game. Called ahead to make sure they would play the game in the bar. sat down in front of the large tv set (there were 2 other small ones in the corners). asked the bartender to change the channel on the large tv to the game. he was... More 

Review collected in partnership with Best Western

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Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

I am so sorry to hear about your experience. The restaurant/bar is a leased operation. While we do not actually run or manage it, we work very closely with the owner to ensure that our guests are taken care of. It was unacceptable that an employee put his wants before his customers! I do not blame you for being upset... More 

england
Top Contributor
69 reviews 69 reviews
51 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is big, new and well presented. The rooms are big, and clean, check in staff are pleasant and helpful. There are views of the hills from some rooms. It is quiet. The breakfast room is big and has all you would expect plus fresh fruit salad. You have to drive into town, just over a mile or so... More 

Was this review helpful? Yes
Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

We do our best to update and maintain our property. We want it to feel fresh and clean from the minute you step in our lobby. We have an excellent housekeeping staff who genuinely care about their work. We are glad to see that you enjoyed your room and hope that you will stay with us again next time you... More 

Albuquerque, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Always pleasant, great value for the dollar, good location and very helpful staff. The bed was very comfortable and the microwave and refrigerator are a big help when I travel. The free breakfast and free Wi-Fi make this hotel a favorite in my book.

Review collected in partnership with Best Western

Was this review helpful? Yes
Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

It was very kind of you to say so many nice things about us. Customer service is our main focus. In my opinion, we could have the biggest, newest, fanciest hotel but if the service is bad, no one will return. We want our guests to know that they are the most important part of our business. It is always... More 

Maple Grove, Minnesota
Top Contributor
53 reviews 53 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We very much enjoyed our stay at the Prescottian BW Hotel. The rooms have good size to them and you don't bump into one another just getting about. The hotel is central to historical downtown Prescott. The breakfast facility is first-rate, as is the breakfast.

Was this review helpful? Yes
Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

Thank you for your kind comments about our breakfast. We do offer well above what is required because we appreciate our guests and want to offer something extra to show our gratitude. We are lucky enough to have a wonderful breakfast attendant. He sincerely cares about the food he puts out as well as the people he is serving. He... More 

Sun Lakes, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

So, stayed here which was a short drive. For a motel of this age, they've done a really nice job updating. Still has a small bathroom and cheap looking furniture, low-end bathroom products. Bed was very comfortable. Housekeeping did a great job. Parking right at my door was nice but I could hear lots of outside noise in my room.... More 

Review collected in partnership with Best Western

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Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

Thank you for sharing your experience. I am sorry that you were unable to stay at the conference hotel. I know that we are located very close to them. If you ever find yourself unable to book a room there, I hope that you will stay with us again. I also hope that you were able to get out and... More 

cambridge, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

we love this hotel, the people,location, mexican restaurant all excellent. we come here every year and book this hotel for the night we pass through, their downtown is amazing and it is such a pretty town, you cant go wrong with the price the rooms are always clean, the staff always willing to go above and beyond for you. we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Tom F, Manager at BEST WESTERN Prescottonian, responded to this review

We do love our bike riders here! BEST WESTERN has a partnership with Harley Davidson. You can find out more information on bestwestern.com. We are so happy that you stay with us every year. There is no better compliment than a loyal guest that continues to stay with us despite all the choices available in our area. We care about... More 

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