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Holiday Inn Express Phoenix Airport (University Drive)

#47 of 175 Hotels in Phoenix
Certificate of Excellence
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3401 E University Drive & I-10, Phoenix, AZ 85034
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Holiday Inn Express Phoenix Airport (University Drive)
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Holiday Inn Express Phoenix Airport (University Drive)
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371 Reviews from our TripAdvisor Community

Traveler rating
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    129
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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arizona
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Hotel is simple and clean. The front desk employees were not knowledgeable on times for the shuttle. This is not a 24 hour shuttle service as we thought. We were told by two different employees that the earliest time the shuttle runs is 4 AM. According to the shuttle driver they leave as early as 3 AM which we were... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your comments about your previous stay at the Holiday Inn Express Phoenix Airport. I do apologize for the miscommunication about the shuttles time of operation. Normally the shuttle does begin running at 4am. However our drivers arrive on property at 3am. At this time if a guest needs a shuttle the driver will be more than happy... More 

Tucson
Top Contributor
78 reviews 78 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This HI express was not one of the best I have stayed at. The carpets were dirty looking and while the room was clean it was just barely. I reported the leak in the shower not just a drip but a running stream and they didn't do anything about it. Breakfast was just ok and the whole property seemed not... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thanks you for your recent comments regarding your stay at the Holiday Inn Express Phoenix Airport. I regret to hear that the stay was not up to the standards you have come to expect from a Holiday Inn Express. I have spoken with each department to share your feedback regarding the cleanliness and maintenance issues you encountered. We are due... More 

Sudbury, Canada
Top Contributor
56 reviews 56 reviews
31 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here on April 9th when we flew into Phoenix & also on April 14th , night before our early morning flight to Hawaii. This HIE is located on a picturesque palm-tree lined boulevard, 3.5 km from airport; hotel property beautifully landscaped & super clean throughout; located next door to Waffle House; given welcome package for IHG members upon check-in... More 

Was this review helpful? Yes 1
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your amazing review regarding your stay at the Holiday Inn Express Phoenix Airport. We are so glad to hear that you enjoyed all the fruits our location, service, and amenities had to offer. We look forward to your next trip to the Phoenix area and another chance to serve you. Thank you, Charles Jezek General Manager More 

Jaffa, Israel
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 3 weeks ago

I had one week at this hotel and i enjoyed very much. The rooms are very clean, personal very kind, the pool is nice, the location is excellent, breakfast is ok (i am a vegetarian so i used to bring my salad for breakfast and just got eggs, bread and some other stuff at the dinning room). I had a... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your wonderful comments about your recent stay at the Holiday Inn Express Phoenix Airport. We are glad that you enjoyed your week stay at our hotel. We are also pleased to hear that our service, location, and amenities all met your needs. I will look further into getting more possible vegetarian options incorporated into our breakfast. Well... More 

Tel Aviv, Israel
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

During a business trip had to switch several hotels and while staying in Scottsdale area I have changed my hotel to Phoenix/University Dr area hotel (Holiday inn express instead of Indigo Hotel) as it was closer to my point of interest in Phoenix. Received an upgrade to the suite at 3 floor, specious and quite, a good resting place to... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your most recent comments regarding your stay at the Holiday Inn Express Phoenix Airport. We wish you could have spent your entire stay with us too. Next time your travels bring you back to Phoenix we will look forward to serving you again. Best Regards, Charles Jezek General Manger More 

Sierra Vista, AZ
Contributor
19 reviews 19 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Over all this hotel was adequate on the amenities. We stayed one night before our trip to Hawaii. The big advantage is that we were able to leave our vehicle there for two weeks. The cost to leave it at the airport was more expensive than the room. Shuttle to the airport took 6 minutes. Easy and convenient. We will... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your wonderful comments about your recent stay and the Holiday Inn Express Phoenix Airport. We are glad that you found our park and fly package to be a great amenity. Many of our guest enjoy that package. We look forward to our next chance to serve you again. Thank you, Charles Jezek General Manager More 

chicago
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived at night, waiting for a morning flight. Booked the hotel through Hotwire, which was quite a deal. The lobby area had recently been remodeled, quite lovely. The staff was very friendly. No breakfast included, but there were small breakfast items (yogurt, juice, breakfast bars) available to purchase. Pool is small, but this is mainly a business type hotel,... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your recent comments regarding your stay at the Holiday Inn Express Phoenix Airport. We are pleased to hear that our staff and location helped make your stay enjoyable. We hope next time you travel to the Phoenix area you will choose our property. Sincerely, Charles Jezek General Manager More 

Charleston, South Carolina, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 19, 2015 via mobile

Very ice hotel with great bed and linens. Breakfast included.same as most holiday in. Express. Had rental car so do not know anything about shuttles to and from airportclose to Waffle House andrestaurant at hotel next doors staff very nice and helpful.

Was this review helpful? Yes 1
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for the great feedback. We are glad you enjoyed your stay at our hotel and staff. We hope next time your travels bring you to Phoenix you will stay with us again. Sincerely, Charles J General Manager More 

Derby, United Kingdom
Top Contributor
83 reviews 83 reviews
71 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed May 19, 2015

Stayed one night on arrival at Phoenix Airport. Courtesy bus was excellent. After long wait at immigration (!) it was a joy to ring up for a bus and it arrived seconds later ! Happy to take us to the car rental location next morning. Room was very large and very well appointed. Beds and pillows excellent. Very quiet even... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for letting us know how much you enjoyed your visit with us. It is very gratifying to know the staff was helpful and professional. I hope we can count on being your hotel of choice the next time your travels return you to Phoenix. Thank you, Charles J. General Manager More 

Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2015

Strong aspects: + Very clean, tidy, and well-organized hotel. + Very professional, courteous, and friendly staff. + Small but a very functional fitness room. + Free breakfast, good selections and many options. + Comfortable beds, clean rooms. Weak aspects: - None!

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for the wonderful feedback of your recent stay. We are happy to know you had a great stay; especially the cleanliness and staff friendliness. We shared your review to housekeeping team and front desk team. We hope to see you again. Thank you, Charles J. General Manager More 

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