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Holiday Inn Express Phoenix Airport (University Drive)

#39 of 175 Hotels in Phoenix
Certificate of Excellence
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3401 E University Drive & I-10, Phoenix, AZ 85034
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Holiday Inn Express Phoenix Airport (University Drive)
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Holiday Inn Express Phoenix Airport (University Drive)
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363 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Charleston, South Carolina, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very ice hotel with great bed and linens. Breakfast included.same as most holiday in. Express. Had rental car so do not know anything about shuttles to and from airportclose to Waffle House andrestaurant at hotel next doors staff very nice and helpful.

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for the great feedback. We are glad you enjoyed your stay at our hotel and staff. We hope next time your travels bring you to Phoenix you will stay with us again. Sincerely, Charles J General Manager More 

Derby, United Kingdom
Top Contributor
73 reviews 73 reviews
61 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed one night on arrival at Phoenix Airport. Courtesy bus was excellent. After long wait at immigration (!) it was a joy to ring up for a bus and it arrived seconds later ! Happy to take us to the car rental location next morning. Room was very large and very well appointed. Beds and pillows excellent. Very quiet even... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for letting us know how much you enjoyed your visit with us. It is very gratifying to know the staff was helpful and professional. I hope we can count on being your hotel of choice the next time your travels return you to Phoenix. Thank you, Charles J. General Manager More 

Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Strong aspects: + Very clean, tidy, and well-organized hotel. + Very professional, courteous, and friendly staff. + Small but a very functional fitness room. + Free breakfast, good selections and many options. + Comfortable beds, clean rooms. Weak aspects: - None!

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for the wonderful feedback of your recent stay. We are happy to know you had a great stay; especially the cleanliness and staff friendliness. We shared your review to housekeeping team and front desk team. We hope to see you again. Thank you, Charles J. General Manager More 

Houston
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Check In was easy. Internet was totally dependable. Hotel must have had an issue with crime. Next to the TV was a laminated card with directions as to prevent being a victim of crime. Kind of made my hair raise up. The hotel is right next to the Hilton which had a restaurant for dinner. The Hilton is a sister... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your review. We are glad to hear you enjoyed the amenities we had to offer such as the internet, breakfast, and restaurants near by. I do apologize that the laminated crime card made your hairs stand up. We have those in room the to educate our guest on safe travel practices. We are always looking out for... More 

Trapped in Maryland
Senior Contributor
49 reviews 49 reviews
29 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I didn't have time to read the actual reviews before booking - but the Tripadvisor star rating was good. What a disappointment. Although the front desk staff and lobby were excellent, the room was very poor. Severely stained carpeting in hallways and in room, disgusting stained desk chair with crumbs all over it, and a shoddily maintained bathroom. The bed... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your feedback regarding your recent visit at our hotel. I have spoken with each department to assure that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Charles J General Manager More 

Phoenix, Arizona
1 review
4 of 5 stars Reviewed 2 weeks ago

It was long stay for 3 months and the staff was so friendly and made me feel like home. The shuttle service never said no for taking me around the places. Thanks to Landy and others front desk staff who was very helpful and supportive.

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. Our staff take great pride in providing the best guest experience possible. We hope that in your future travels to Phoenix you will choose to stay with us again. Thank you, Charles J. General Manager More 

Stony Brook, New York
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

In addition to being generally rundown and poorly maintained, the bed I slept in had bed bugs. I awoke to bites all over my body, and a cursory review of previous reviews indicate this is a known issue. Management seemed unfazed and made no attempt to rectify the situation. Absolutely do not stay here.

Was this review helpful? Yes 2
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your feedback regarding your recent stay at the Holiday Inn Express Phoenix Airport. We regret to hear about the experience you had. The resurgence of bed bugs over the last five years is a widely-recognized problem. This problem has affected not only the hotel industry, but hospitals, college dormitories, private homes and multiple dwellings, as well as... More 

Amherst, New Hampshire
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Looking to fly back to Boston and wanted to be close to airport. Great location and my room was new and very clean . Front desk, breakfast and shuttle staff was very friendly and accommodating. Next time I need a departure from Phoenix this will be my hotel of choice.

Was this review helpful? Yes 1
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your most recent review of our hotel. I am please to hear that you enjoyed yourself and that the staff was friendly. I know they try to make each and every guest stay as pleasant as they can. Again thank you for your great review and we look forward to seeing you in your future travels. Thank... More 

Ocoee, Florida, United States
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Hotel seems new but it is not maintained. Room carpet was dirty in the corners, very dirty. Breakfast was acceptable. No ice machines, you have ask for it from the psntry. Why do they make it so inconvenient for their guests?

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay. We value your comments and welcome the opportunity to serve you again to provide you with a better guest experience. Sincerely, Charles J. General Manager More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 5 weeks ago

I will not be back, so disappointing! Very old and in need of updates everywhere, the carpet was gross, I wouldn't walk on it without shoes. Bed not very comfortable, tub constantly dripping, windows permanently fogged up. Moldy bathroom. Please upgrade your rooms, not what I expected for a Holiday Inn. Can't think of any positives, I won't be back.

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your feedback regarding your recent visit at our hotel. I do regret to hear that your stay was not to the standards that you have come to know when you stay at a Holiday Inn Express. This summer we will be undergoing an extensive remodel of the hotel. I would like to invite you back to show... More 

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