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Holiday Inn Express Phoenix Airport (University Drive)

#34 of 174 Hotels in Phoenix
Certificate of Excellence
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3401 E University Drive & I-10, Phoenix, AZ 85034
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Holiday Inn Express Phoenix Airport (University Drive)
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Holiday Inn Express Phoenix Airport (University Drive)
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353 reviews from our community

Traveler rating
    175
    124
    33
    10
    11
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87
115
31
75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

I will not be back, so disappointing! Very old and in need of updates everywhere, the carpet was gross, I wouldn't walk on it without shoes. Bed not very comfortable, tub constantly dripping, windows permanently fogged up. Moldy bathroom. Please upgrade your rooms, not what I expected for a Holiday Inn. Can't think of any positives, I won't be back.

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Rhode Island
Top Contributor
318 reviews 318 reviews
35 hotel reviews
182 helpful votes 182 helpful votes
5 of 5 stars Reviewed 1 week ago

We were greeted with a warm and friendly welcome along with prompt service. We had no problem printing out our boarding passes in the lobby and there was a Waffle House within walking distance for an early dinner. This was helpful as we turned in our rental car prior to check in. (we always rent a car off the airport... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

WORST example of customer service I've seen. I was considering using this hotel to book out of state employees so thought I would test it out first with a little staycation for me and the kids. We got there only to find that it showed that we were booked for Sunday and not Saturday. Their version of accommodating me was... More 

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Payson, Arizona
Top Contributor
86 reviews 86 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

For $15.00 you can park your car for up to 14 days, & they take you to the airport & pick you up. Breakfast is ordinary, typical for Holiday Inn. Rooms are nice, staff helpful. Lots of restaurants 3 miles away in Tempe.

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Washington State
Contributor
13 reviews 13 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night with family at the end of our spring break trip so that we could make an easy and quick trip to the airport for a 1:00 p.m flight home. Booked a two queen room on the top (fourth) floor. HIE is our go to hotel for quick trips. Pros - --Quiet hotel, no airport/airplane noise at all,... More 

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Odenton, Maryland
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The location of the Holiday Inn Express Phoenix is easy to access (Off of I-10: Exit 151), very close to the airport but not noisy and the closer to the car rental location. The staff was courteous and extremely helpful and the breakfast was nice. I highly recommend this Holiday Inn Express for business and family trips.

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Bremerton, WA
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had traveled down from Vegas and were exhausted when we got there. Went out for a quick dinner and then came back and relaxed. Bed was comfy and we got a great night's sleep. Breakfast in the morning was pretty standard fare, nothing too fancy, but it got us started for the day.

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West Coast
Senior Contributor
42 reviews 42 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Originally checked in at this hotel for a stay in Tempe for a softball event in Feb 2015. Got to the hotel and was greeted by exceptionally friendly and helpful desk staff. The hotel was another story. The place was filthy and smelled bad. My wife was so unhappy we checked out the next day and went to the Sheraton... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear baseballjunkie, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service and location of the hotel. It seems that we were not able to execute an exemplary hotel stay experience with... More 

Los Angeles, California
Contributor
20 reviews 20 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 4 weeks ago

overpriced due to spring training being in town. lots of stains on carpets throughout hall and room. free wifi, but pass code never worked. paid 250 a night, should be 129 a night. noisy window mounted A/C. continental breakfast was ok. free parking, great shower pressure was the best part of staying here. friendly check in staff.

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dslee, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

We apologize that the room wasn't to your liking. We will be undergoing an extensive renovation this year, and the hotel will be as good as new! We checked our HSIA system and couldn't find anything wrong; we have not received any other complaints about the passcode not working. More 

Yankton, South Dakota
1 review
4 of 5 stars Reviewed 4 weeks ago

Convenient location near airport, clean, comfortable, and accommodating. Great value for the price for my company. I regularly stay at this hotel for business, and I travel with my service dog, which is never a problem. What really sets this property apart from other Holiday Inn Express hotels I stay at across the country are the people. Welcoming staff always... More 

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dslee, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your kind words! Bree and the rest of the staff will be pleased to know that they are able to meet your needs. We look forward to seeing you next time! More 

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