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Holiday Inn Express Phoenix Airport (University Drive)

#51 of 177 Hotels in Phoenix
Certificate of Excellence
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3401 E University Drive & I-10, Phoenix, AZ 85034
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Holiday Inn Express Phoenix Airport (University Drive)
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423 Reviews from our TripAdvisor Community

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Maine
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

If you need a hotel near the airport, this hotel works. Shuttle to and from airport is efficient and frequent. Lack of hot water when hotel is full is not so good. Beds are comfortable. Needs a bit of TLC.

Helpful?
Thank renaissance2
Santa Barbara, California
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed at this location 3 times now and have been very impressed with staff. William at the front desk is extremely helpful to me in the middle of the night and I really appreciated his kindness. All the staff here is very friendly. The rooms are clean and comfortable and the breakfast that is included in your stay is... More 

Helpful?
Thank Karin B
Toronto, Canada
Level Contributor
104 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Unfortunately I had to check out early as I was not all impressed with the hotel. the carpet pretty much throughout was old and dirty, smelled stale throughout. I am pretty sure the room I was given, somebody smoked there before and carpet was again old and dirty. It was uncomfortable to such extent that I woke up few times... More 

Helpful?
1 Thank satoronto_12
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

satoronto_12, Thank you for taking the time to provide feedback on your stay here with us. I'm extending a most sincere apology on behalf of myself, as well as the entire hotel staff, for the inconveniences you experienced during your stay. We strive to always provide nothing but top-quality service and cleanliness, and we fell short during your time here.... More 

Saint Paul, Minnesota
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got stranded at the Phoenix airport. This was a great place to stay overnight. The rooms were well furnished, large, and clean. The breakfast was the usual for Holiday Inn Expresses- just fair. Overall, a very good value.

Helpful?
Thank Bobo3107
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Bobo3107, First off, we greatly appreciate you choosing us here at the Holiday Inn Express Phoenix Airport for your hospitality needs while visiting Phoenix. I am very happy to hear that you thoroughly enjoyed the guest rooms, as well as the cleanliness provided by our hard-working housekeeping staff. We hope to invite you to stay with us again on your... More 

Winslow,Az
Level Contributor
34 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed January 3, 2016

I was in town at the last minute for work and booked this hotel over the Holiday Inn App. Upon arrival, Check in went easy and no issues. I was given a room on the second floor. The room was a basic king size room and it was bigger than normal hotel rooms. The room was clean and the bed... More 

Helpful?
Thank Amarquez2021
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Amarquez2021, Thank you for taking the time to provide feedback on your stay here with us. We strive to always provide a standard of service with all guests, and it appears that we did just that during your stay. I'm happy to hear that you enjoyed our guest rooms, and would love welcome you back whenever you are visiting Phoenix... More 

County Durham, UK
Level Contributor
502 reviews
185 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
4 of 5 stars Reviewed December 20, 2015

A comfortable enough hotel and a good price. Not much to say about the hotel - its a basic clean hotel less than 10 min drive from the terminal/car hire drop off. Virtually no food options nearby but Tempe is a 10 min drive and lots of options there. Breakfast free and ok

Helpful?
Thank Baxie
Kaneohe, Hawaii
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 18, 2015 via mobile

While the room itself was standard but clean and comfortable, the staff was exceptional. Our family arrived on separate flights, mine was delayed and the reservation for both hotel and car was under my name. One phone call made it possible to add my son's name for the room and have him picked up at the airport. When I finally... More 

Helpful?
1 Thank Jramma
Prescott Valley, Arizona
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 7, 2015

This hotel was average at best. We chose it for the Park, Stay & Fly advantage which allowed us to park for up to 14 days with no extra charge. The parking had me feeling a bit nervous with a small parking lot with part of the lot being resurface while we were gone. I was a little apprehensive on... More 

Helpful?
Thank akginaz
IHGCare, Guest Relations Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear akginaz, Thank you very much for taking the time to share your thoughts and comments about your stay with us. We would like to apologize for the less than satisfactory breakfast experience you had and for falling short of your expectations regarding our hallway carpets. We also regret your disappointments with our parking area. We give the utmost importance... More 

Rockville, Maryland
Level Contributor
329 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
3 of 5 stars Reviewed November 25, 2015

The staff here is great. This is a hotel for one night while using the airport. The rooms are clean, but are a little tired. Carpet stains and wear and tub chips. That kind of aging stuff. The breakfast was good. Ranked average because of its aging and a terrible location for anything other than airport related stays. It is... More 

Helpful?
Thank TomWall60
IHGCare, Guest Relations Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear TomWall60, Thank you for taking the time to write a review of your recent stay. I am pleased with your kind comments towards our hotel staff. On the other hand, it is regrettable that some aspects of our rooms did not live up to your expectations. Please be assured that these concerns will be looked into. I would have... More 

Merritt Island, Florida
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed November 24, 2015

Had business at the airport, this is perfect location for me. Nice and convenient to highways and the rest of Phoenix, Mesa, Chandler, etc. The staff were all wonderful, the rooms very modern and clean, and a very comfortable bed. Ten minutes tops to the airport, perfect for me in every way!

Helpful?
1 Thank Cabot M
Questions? Get answers from hotel staff and past guests. Ask a question

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