We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express Phoenix Airport (University Drive)

2.5 of 5 3401 E University Drive & I-10, Phoenix, AZ 85034
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Certificate of Excellence 2014
Holiday Inn Express Phoenix Airport (University Drive)
Professional photos View all
Browse nearby
Holiday Inn Express Phoenix Airport (University Drive)
Write a Review

334 reviews from our community

Traveler rating
    171
    117
    28
    9
    9
See reviews for
84
108
27
72
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (334)
  • Mar-May only
    (79)
  • Jun-Aug only
    (91)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (79)
All months
2 reviews
3 of 5 stars NEW via mobile

The staff was very nice but the property itself was In Need of upgrade. Soiled worn out carpeting in public area, furniture tired and no ambience. I expected a lot more for the high rate. Breakfast was typical Holiday inn express which needs to be changed. Stale muffins, no butter, per prepared eggs, I'm avoid this brand until they do... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 6 days ago NEW

After a very draining day of traveling through snowstorms, delayed flights, missed connections and horrible customer service from US Airways, Roz was waiting for us at the front desk and she was the breathe of fresh air we needed. She was able to get us in a room at 11pm at a discounted rate with the airline voucher and all... More 

Was this review helpful? Yes
Kansas City
Senior Contributor
47 reviews 47 reviews
13 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 1 week ago

We had a very good experience with this stay. Like other reviewers, we chose to stay at this hotel because we had a super early flight and it was close to the airport. Also, we were staying the night before Valentine's Day so I didn't want to stay somewhere totally devoid of romance, nor did I want to spend a... More 

Was this review helpful? Yes
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Valued Guest: Thank you for choosing the Holiday Inn Express Phoenix Airport and for taking the time to post a review on TripAdvisor! We greatly appreciate your positive feedback after your recent stay and are so pleased to hear that you enjoyed your experience. I just wanted to clarify that breakfast begins at 6am each morning and we always... More 

Williamsport,PA
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Love the bed- so comfortable. BATHROOMS WERE CLEAN AND FRESH TOWELS. jUst minutes to the Phoenix airport. Great hospitality! Very good breakfast buffet and to my surprise the coffee was very good and fresh. I reccomend visiting.

Was this review helpful? Yes
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Valued Guest: Thank you so much for your positive review after your recent stay. We're so pleased to hear that you enjoyed our accommodations and amenities. Our staff takes great pride in exceeding guests' expectations so I will be sure to share your comments with everyone! We look forward to seeing you again soon, on your next stay with... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

Loved Alex the shuttle driver. He picked is up quickly, was professional and kind. Roz was so helpful , kind and accomidating. Great staff and service here. We will be back. The hotel is very clean. The room is very comfortable with the best pillows! The soaps and other essentials are also very nice. This hotel pays attention to detail.... More 

Was this review helpful? Yes 1
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Valued Guest: We greatly appreciate your positive feedback and look forward to seeing you again soon, the next time you're in the Phoenix area! Our staff takes great pride in providing our guests with exceptional customer service. I will share your comments with Alex and Roz and also thank them for their efforts. Please let me know if there... More 

NJ
Top Contributor
63 reviews 63 reviews
6 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We chose this hotel for the last night of our stay in Phoenix because we had a very early flight home. On arrival, the reception staff was friendly enough but forgot our two requests for restaurant recommendations and directions to another location. Not to worry....we asked again after we put pour luggage in our room, and received our requested information.... More 

Was this review helpful? Yes 1
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Valued Guest, We greatly appreciate your feedback and would like to offer you our sincerest apologies for your experience, especially in regard to our shuttle service. I will share your comments with our staff in order to prevent this from occurring in the future. We hope to have another opportunity to impress you in the future. If there is... More 

South Jordan, Utah
Contributor
17 reviews 17 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We have stayed in a number of Hotels in the Phoenix area while on business. We loved this hotel and plan to stay again. It was easy to get to and get out of it. It was clean and the staff was fantastic. The breakfast was nice and the service the best.

Was this review helpful? Yes 1
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Valued Guest, Thank you for taking the time to share your positive feedback on TripAdvisor! We're so pleased that you enjoyed our hotel. We look forward to seeing you again soon, the next time you're in the Phoenix area. If there's anything that I may do to assist you on your next stay with us, please feel free to... More 

Bangkok, Thailand
Top Contributor
133 reviews 133 reviews
35 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my best sleep in a week. The hotel was quiet. The bed supeer comfortable. I slept great. The internet was fast. The staff very helpful. The best thing, I went from hotel check-out to airport check-in less then 10 minutes. Gotta love that location if you're flying the next day. It's nice to have the Waffel House in... More 

Was this review helpful? Yes 2
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Valued Guest, We're so pleased that you found our accommodations and amenities to be to your liking. Thank you for the feedback. We look forward to having another opportunity to serve your hospitality needs in the near future. Best regards, Bill Weeman General Manager More 

Lakeland, Minnesota
Top Contributor
312 reviews 312 reviews
111 hotel reviews
250 helpful votes 250 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Whether coming or going, this property is close to the airport. I found the staff to be welcoming and friendly. My room was spotless and comfortable at a very reasonable price. The wifi worked well and my stay was quiet and uneventful. The location is an easy access off of the University/32nd Ave exit and you can walk to a... More 

Was this review helpful? Yes 2
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Valued Guest, We look forward to seeing you again soon, the next time you're in the Phoenix area! Thank you so much for choosing the Holiday Inn Express Phoenix Airport and for taking the time to post a review on TripAdvisor. Best regards, Bill Weeman General Manager More 

Portland, Oregon, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Very affordable and clean. Shuttle to the airport makes it very convenient and is free. No in house restaurant but the Hilton right next door has a wonderful one and you can even order room service. Beds are comfortable and staff friendly and helpful.

Was this review helpful? Yes 1
BillWeeman, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for taking the time to share your feedback after your recent stay at the Holiday Inn Express Phoenix Airport! We're so pleased to read that you had such an enjoyable stay and look forward to welcoming you back in the near future. Best regards, Bill Weeman General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express Phoenix Airport (University Drive)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Phoenix Airport (University Drive)

Address: 3401 E University Drive & I-10, Phoenix, AZ 85034
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Phoenix Airport (University Drive) 2.5*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, IHG, EasyToBook, Travelocity, Cheap Tickets, Priceline, Despegar.com, Hotwire, Agoda, Hotels.com, TripOnline SA, Odigeo and Tingo so you can book your Holiday Inn Express Phoenix Airport (University Drive) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Phoenix Airport (University Drive) Hotel Phoenix
Holiday Inn Phoenix Airport
Hotel Style:
#21 Romantic Hotel in Phoenix
#24 Business Hotel in Phoenix
#42 Family Hotel in Phoenix

40 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (24)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (7)
Viewed
Dining (2)
Viewed
Pool/beach area (2)
Viewed
Bathroom (1)
Viewed
View from room (1)
Viewed
Other (5)

Management photos: Courtesy of the property manager

Viewed
All management photos (16)
Viewed
Room/suite (6)
Viewed
Business center/function rooms (3)
Viewed
Pool/beach area (2)
Viewed
Hotel & grounds (2)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay