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Holiday Inn Express Phoenix Airport (University Drive)

#53 of 175 Hotels in Phoenix
Certificate of Excellence
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3401 E University Drive & I-10, Phoenix, AZ 85034
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1 room 1 guest
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Holiday Inn Express Phoenix Airport (University Drive)
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384 Reviews from our TripAdvisor Community

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Traveler rating
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    132
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

First of all, I must say that this hotel has great curb appeal when entering into its' parking lot from the street. As I walked in, I was instantly greeted by Bree at the front desk. At the time I was having a long day due to the brutal Phoenix heat, but her enthusiasm and positive attitude left me with... More 

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Dallas, Texas
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We had a 5am flight, and just needed a place near the airport on the last night of our holiday. We had low expectations, and are expectations were met. The hotel is in an unattractive "light industry" area. Room was basic, but carpets were dirty. Hotel probably gets lots of guest traffic and needs a renovation. Friendly staff though ...

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Gaston L, I am very sorry to hear that the hotel did not live up to the expectations you have come to expect from the HIE brand. We are currently in the process of planning our renovation, that should take place in the next few months. If your travels from Dallas bring you back to the Phoenix area I would... More 

Chino Valley, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

I frequently stay at this location, my room is always clean and ready to occupy. I love the staff they are customer service oriented. Bree and Gaby know me when I come in and make the check in process simple quick and pleasant.

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dukendaisy7, I have shared your wonderful comments about Bree and Gaby with each individual. I am glad to hear that each and every time you come to our hotel you know what kind of service and product to expect. We can't wait for another chance to serve you on your next trip to Phoenix. Have a wonderful day and we... More 

Little Rock, Arkansas
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

Everything was okay, the room was a reasonable size, breakfast was good, and the staff was friendly. However, in the morning my father dropped me off to the airport, both he and I let the front desk staff know several times that he would be returning to gather the rest of his belongings. When he returned the housekeeping staff had... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Janie C, Let me begin by saying sorry for the inconveniences you faced during your stay. I did speak with the front desk and housekeeping department about your specific incident. I would like to reach out to speak with you directly so I can understand the situation even further. With that being said I would like to invite you to... More 

Orofino, Idaho
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I look forward to staying here when travelling to Phoenix. The rooms are always clean, the beds comfortable, and the linens plush. The staff is uniformly great, even when checking in after very late arrivals. The break selections are varied and tasty, and there is always the nearby Waffle House if you get the crazy. Recommended!

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

West_Slope_Cuts, I am very pleased to hear that you found our rooms to be clean, beds comfortable, and linens plush. Furthermore, I am please to hear that the staff is always great. We take great pride in providing the best possible experience for each and every guest. We cannot wait for the next chance to serve you and look forward... More 

Level Contributor
31 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here both upon landing at Phoenix airport and night before leaving from Phoenix. upon landing we checked in late 11pm or so. There were no parking spaces left as several cars had decided to take up 2 spaces (why I don't know the cars were plain old beaters) The stay when we arrived was clearly better than when we... More 

Was this review helpful? Yes 2
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Rich L., I completely understand your frustration. If I was faced with so many inconveniences during my stay I would be upset too. With that being said I have spoken with each department in order to get these matters fixed. Again, I am sorry that the Holiday Inn Express Phoenix Airport did not live up to the standards that you... More 

Danbury, Connecticut
1 review
5 of 5 stars Reviewed 2 weeks ago

I have spent about 45+ nights at the HIE in the last two and a half months. The staff has always been very helpful. Bree always makes sure that everything goes smoothly during my stay. Thanks for making my stay comfortable!

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

We are glad to hear that you are so loyal to the HIE and it has served you well in the past two and half months. I have shared your wonderful comment about Bree with her and thanked her for a job well done. We look forward to having you back soon and can't wait for the chance to serve... More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

I work in Phoenix on a regular bases, the staff at Holiday Inn Express Phoenix go out of there way always making me feel at home. Room is alway clean and fresh, morning breakfast in well stocked and tasty. Thanks for all you do guys, Always ask for Bri she stashes the best cookies.......lol, Steve

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Steve, We are glad to have you stay with us on a regular basis. We are also very pleased to hear that you love our top notch staff and amenities we have to offer. But, now that you let the secret out about Bree stashing the best cookies she can barely keep them stocked. We can't wait to have you... More 

Chesterfield, Michigan
Level Contributor
271 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stay at a lot of the HIE and this one needs some upgrades. The hall way carpet is dirty and worn. Furnishings in rooms are worn. Staff was friendly and attentive. Breakfast was the usual fare. Food was warm but tasty. Location is about 10 minutes from airport. Waffle House in parking lot.

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

PhoenisSunDog, Thank you for being a loyal member to the HIE brand. I do apologize for the inconveniences you faced due to the condition of the hotel. We are due to undergo renovations later this summer and are very excited to launch the new Formula Blue package. I am please to hear that the staff was friendly and attentive. So,... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The Front Desk Staff are always friendly and efficient checking me into my room. Great location in Phoenix and close to airport. The rooms are always clean and beds very very comfortable. The breakfast are hot and have a wide selection of food.

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Peter H, We are pleased to hear that you found our hotel to be a good value. The front desk prides itself on being efficient and pleasant at check in. Furthermore, we are glad to hear you enjoyed our location and all the amenities we have to offer. Next time you're in Phoenix we would be more than happy to... More 

Hotel Review Summarization

What travelers say

  • Waffle House(6)
  • Next morning(5)
  • Hilton Garden(4)
  • Sky Harbor(3)
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