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Holiday Inn Express Phoenix Airport (University Drive)

#49 of 175 Hotels in Phoenix
Certificate of Excellence
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3401 E University Drive & I-10, Phoenix, AZ 85034
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Holiday Inn Express Phoenix Airport (University Drive)
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Holiday Inn Express Phoenix Airport (University Drive)
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374 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
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Washington DC, District of Columbia
Level Contributor
49 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a great hotel if you are looking for something close to the airport, affordable and comfortable. My friend and I stayed here and are glad we did. We are adventurous, so we don't spend a lot of time at our hotel, but when we do, we like to be comfy and our room was above what we needed.... More 

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Waimea
Level Contributor
263 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had meetings in Phoenix and wanted to be close to the airport. I had to wait 20 minutes for the hotel's shuttle, but the drive was only 7 minutes. The staff are friendly, and the eating area and rooms are very clean. I would recommend staying here if you have to be close to PHX.

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your feedback regarding your stay at the Holiday Inn Express Phoenix Airport. First off let me say I do apologize about the 20 minutes you waited for the shuttle that is very uncharacteristic. However I am very pleased to hear that you found the staff to be friendly and our rooms clean. We hope that we will... More 

Kansas City, Missouri
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here just for one night since we got into Phoenix late and it was close to the airport. Our room was very clean, bathroom included. Beds were SUPER comfy! The room included a microwave and mini fridge, though we didn't need them this time. Breakfast was hot and fresh, wasn't overly crowded. Would recommend this hotel!

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your review about your recent stay at the Holiday Inn Express Phoenix Airport. We are very pleased to hear that you enjoyed the amenities that our hotel has to offer. We hope next time your travels bring you to the Phoenix area you will consider using us again. Sincerely, Charles Jezek General Manger More 

arizona
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Hotel is simple and clean. The front desk employees were not knowledgeable on times for the shuttle. This is not a 24 hour shuttle service as we thought. We were told by two different employees that the earliest time the shuttle runs is 4 AM. According to the shuttle driver they leave as early as 3 AM which we were... More 

Was this review helpful? Yes 1
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your comments about your previous stay at the Holiday Inn Express Phoenix Airport. I do apologize for the miscommunication about the shuttles time of operation. Normally the shuttle does begin running at 4am. However our drivers arrive on property at 3am. At this time if a guest needs a shuttle the driver will be more than happy... More 

Tucson
Level Contributor
83 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
2 of 5 stars Reviewed June 19, 2015

This HI express was not one of the best I have stayed at. The carpets were dirty looking and while the room was clean it was just barely. I reported the leak in the shower not just a drip but a running stream and they didn't do anything about it. Breakfast was just ok and the whole property seemed not... More 

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Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thanks you for your recent comments regarding your stay at the Holiday Inn Express Phoenix Airport. I regret to hear that the stay was not up to the standards you have come to expect from a Holiday Inn Express. I have spoken with each department to share your feedback regarding the cleanliness and maintenance issues you encountered. We are due... More 

Sudbury, Canada
Level Contributor
57 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed June 14, 2015

Stayed here on April 9th when we flew into Phoenix & also on April 14th , night before our early morning flight to Hawaii. This HIE is located on a picturesque palm-tree lined boulevard, 3.5 km from airport; hotel property beautifully landscaped & super clean throughout; located next door to Waffle House; given welcome package for IHG members upon check-in... More 

Was this review helpful? Yes 1
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your amazing review regarding your stay at the Holiday Inn Express Phoenix Airport. We are so glad to hear that you enjoyed all the fruits our location, service, and amenities had to offer. We look forward to your next trip to the Phoenix area and another chance to serve you. Thank you, Charles Jezek General Manager More 

Jaffa, Israel
Level Contributor
4 reviews
5 of 5 stars Reviewed June 13, 2015

I had one week at this hotel and i enjoyed very much. The rooms are very clean, personal very kind, the pool is nice, the location is excellent, breakfast is ok (i am a vegetarian so i used to bring my salad for breakfast and just got eggs, bread and some other stuff at the dinning room). I had a... More 

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Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your wonderful comments about your recent stay at the Holiday Inn Express Phoenix Airport. We are glad that you enjoyed your week stay at our hotel. We are also pleased to hear that our service, location, and amenities all met your needs. I will look further into getting more possible vegetarian options incorporated into our breakfast. Well... More 

Tel Aviv, Israel
Level Contributor
9 reviews
4 hotel reviews
4 of 5 stars Reviewed June 11, 2015

During a business trip had to switch several hotels and while staying in Scottsdale area I have changed my hotel to Phoenix/University Dr area hotel (Holiday inn express instead of Indigo Hotel) as it was closer to my point of interest in Phoenix. Received an upgrade to the suite at 3 floor, specious and quite, a good resting place to... More 

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Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your most recent comments regarding your stay at the Holiday Inn Express Phoenix Airport. We wish you could have spent your entire stay with us too. Next time your travels bring you back to Phoenix we will look forward to serving you again. Best Regards, Charles Jezek General Manger More 

Sierra Vista, AZ
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 3, 2015 via mobile

Over all this hotel was adequate on the amenities. We stayed one night before our trip to Hawaii. The big advantage is that we were able to leave our vehicle there for two weeks. The cost to leave it at the airport was more expensive than the room. Shuttle to the airport took 6 minutes. Easy and convenient. We will... More 

Was this review helpful? Yes
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your wonderful comments about your recent stay and the Holiday Inn Express Phoenix Airport. We are glad that you found our park and fly package to be a great amenity. Many of our guest enjoy that package. We look forward to our next chance to serve you again. Thank you, Charles Jezek General Manager More 

chicago
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 3, 2015

We arrived at night, waiting for a morning flight. Booked the hotel through Hotwire, which was quite a deal. The lobby area had recently been remodeled, quite lovely. The staff was very friendly. No breakfast included, but there were small breakfast items (yogurt, juice, breakfast bars) available to purchase. Pool is small, but this is mainly a business type hotel,... More 

Was this review helpful? Yes 1
Charles J, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Thank you for your recent comments regarding your stay at the Holiday Inn Express Phoenix Airport. We are pleased to hear that our staff and location helped make your stay enjoyable. We hope next time you travel to the Phoenix area you will choose our property. Sincerely, Charles Jezek General Manager More 

Hotel Review Summarization

What travelers say

  • Waffle House(6)
  • Next morning(5)
  • Hilton Garden(4)
  • Sky Harbor(3)
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