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All 174 Phoenix hotels

Extended Stay America - Phoenix - Chandler

2.0 of 5 Hotel   |   14245 S. 50th Street, Phoenix, AZ 85044
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36%
Ranked #141 of 174 hotels in Phoenix
  • Overview
  • Reviews (22)
  • Photos (11)
  • Amenities
  • Room tips (8)
  • Location
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22 people have reviewed this hotel

Traveler rating
    2
    5
    4
    4
    7
See reviews for
4
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
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English first
Florida
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Based on the TV commercials endorsed by a Food Network star we made a reservation for 4 nights. Upon arriving we were told that the Hotel was overbooked and we would have to wait for a room. A few minutes later we were given a room on the first floor and told we should be grateful. We should have checked... More

Was this review helpful? Yes 1
Orange, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 11, 2014

First off we were half way into Arizona from California to visit family when I received a call from the hotel stating that my rooms that I had reserved were no longer available. I was going to have to go to their sister property. What's the point of making a reservation if you cant even have piece of mind knowing... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry that the room you reserved was not available; however, I am glad that we were able to get you a room at our sister property. I am glad to hear that your check-in went well. In the future, we would be happy to provide... More

Salt Lake City, Utah
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 6, 2014

I would like to thank the night manager who used obscene language to answer my question about room rates and other amenities at the site. After being insulted by the night manager and his tattooed covered friend in the back office, I crossed the freeway and stayed at another property. The customer service experience I had on May 2nd 2014... More

Was this review helpful? Yes 1
Los Angeles, California
Top Contributor
298 reviews 298 reviews
30 hotel reviews
105 helpful votes 105 helpful votes
1 of 5 stars Reviewed March 31, 2014

There is only one thing going for this place and that is its relative location to 1-10 and lots of shops and restaurants. However, it's not worth the headaches. I booked through Hotwire so yes, the price was good in comparison to other hotels in the vicinity. But that age old saying, you get what you pay for kept coming... More

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for sharing your experience with us. I sincerely apologize for the odors and the level of cleanliness in your room. Please know, I am working with our entire staff to improve our cleaning procedures so that this issue does not affect our future guests. In response to your feedback, I will meet with the staff to review our... More

San Diego, California
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 30, 2014

In the past I had spent time at a "Numbered" Suites Motel near this property.(I have a review on Trip Advisor from March 2013) It was a very, very bad experience. After getting a too-good-to-be-true deal on Hotwire for a stay here -- and after reading other reviews, I was a bit apprehensive. My fears were never realized. My room... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Mark - Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our comfortable accommodations at a great value. Your feedback regarding our free grab-and-go breakfast will help us in our efforts to continually improve our hotel. We look forward to welcoming you back in the future! More

Henderson, Nevada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 11, 2014

Stayed 3 months and rarely had housekeeping services. Broken fridge 3 times. Broken window for the entire time...no fresh air. Rude employee, Jason. Called police twice for suspicious activity. Internet was soooo slow. Channel selection stinks! Laundry facilities are bad.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Cindy – Thank you for taking the time to write a review of our hotel. I apologize for the issues you encountered with your refrigerator and window. As well, I apologize that our Wi-Fi, channel selection and laundry facilities did not meet your expectations. Your feedback will be useful as we continue to improve our guest experience. Lastly, I am... More

Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 7, 2014 via mobile

My room was top floor on the corner. Even with the two layer windows all I heard all night was traffic. Everytime a semi passed something vibrated in my room. The fridge was very loud turning on and off. The toilet seemed to want to refill for no reason. There was trash under the desk and a ball of hair... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry to hear about the noise disturbances you encountered from the highway and refrigerator. As well, I apologize that the cleanliness of your room did not meet your expectations. I will be sure to meet with our housekeeping staff to ensure that these problems don’t... More

Phoenix, Arizona
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 30, 2014

This place is scary. The management and staff would just walk over trash in the elevator. This hotel was booked for me by a client and I am sure they were not aware of how bad this place is. The hotel states that they have breakfast, when in fact they give you some old fruit and some cheap artificial granola... More

Was this review helpful? Yes 1
Gilbert, Arizona
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 25, 2013

The second room I was moved to was a Smelly smoking room. This after being sent to a room under repairs. There are Nice things to do around it in walking distance, movies, restaurants, etc. if you get a good rate on priceline it's probably worth it but don't pay full price.

Was this review helpful? Yes 2
Orem, Utah
Top Contributor
99 reviews 99 reviews
53 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed October 23, 2013

This is a pretty basic place. Doesn't have some of the little upgrades that other ESA's have. The desk chairs are just table chairs. Not a regular desk chair with adjustable height, swivels, etc. But the room was clean. There was a good size cigarette burn hole in the bed spread but nothing smelled. The frig, coffee maker, TV and... More

Was this review helpful? Yes
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Additional Information about Extended Stay America - Phoenix - Chandler

Address: 14245 S. 50th Street, Phoenix, AZ 85044
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Chandler 2*
Reservation Options:
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Also Known As:
Extended Stayamerica Phoenix-Chandler Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
101

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