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Extended Stay America - Phoenix - Chandler

2.0 of 5
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14245 S. 50th Street, Phoenix, AZ 85044
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Extended Stay America - Phoenix - Chandler
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Ranked #120 of 175 Hotels in Phoenix
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30 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Charleston, South Carolina
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 6, 2015

I seen so many bad reviews here on Tripadvisor about this hotel. First of all, the hotel was in a very nice, safe and quiet area. Second, the hotel management and staff were great and they were always happy to help whenever I asked for anything. Third, the room was very nice and clean, I was really happy with it... More 

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Fontana, California
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 2, 2015

The hotel lobby was filthy. We wouldn't stay there. We canceled our reservation as soon as we walked in. Baseboards were removed. The inside lobby needed to be painted. Old furniture. Stay somewhere else! There are plenty of hotels nearby.

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Travelers are raving about these Phoenix hotels

Sierra Vista, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed February 23, 2015

Don't let that fool you. Walking through a dirty door and dirty tiled entry was a small, dark, cramped lobby. Check-in took quite a while. Going up on what looked like a freight elevator we found a very smelly and dark room. The TV remote didn't work properly and only accessed a few stations, the cheap (and very loud) bathroom... More 

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Sedona, Arizona, United States
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed January 11, 2015

Not fancy but very conformable. Good facilities at a very reasonable price. Staff helpful. Handicap room is very good and serviceable for even a scooter. My wife and two dogs were very happy there. Oh yest it is dog friendly.

Was this review helpful? Yes 1
Golden Valley, Arizona
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed December 20, 2014

Great location, great place. Staff really goes all out. Staff very friendly and knowledgeable. Bed a little to be desired. The grab and go breakfast was just that, grab something and leave. A cabinet with items in it.

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Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for taking the time to give your comments. I am so pleased to read that you received such excellent service from our staff, and that our location was so convenient for you. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. Thank you for choosing Extended Stay America.... More 

Clinton, Washington
Level Contributor
90 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed October 29, 2014

I stayed here for one night and thought it was quite nice! Good service at front desk. The room is clean and inviting, good size TV with lots of choices, decent bed. For the money it's worth the price! The only downside is that it's right next to a freeway

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Tucson, Arizona, USA
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed October 12, 2014

I did the Name your Price on priceline the day before check in. I got the Extended Stay, I called the hotel and said I needed to request 2 beds non smoking, they said they would do the best and add it to the reservation. The next day I checked in to find out their hotel was being remodeled and... More 

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Phoenix, Arizona, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 19, 2014

Back in January I submitted a survey in regards to the hotel located at 14245 S 50th St, Phoenix, AZ 85044 (480) 785-0464 the manger Nikki the manager emailed me and requested additional information which I provided and it turns out that management was just as rude as the rest of the other employees. She NEVER bother to acknowledge my... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for your review of your experience. We sincerely apologize for the lack of customer service that you received. We wanted to let you know that we have made several changes at this hotel since you stayed with us to improve our guest's experience. Thank you again for bringing this to our attention. If you would like to discuss... More 

Florida
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed June 24, 2014

Based on the TV commercials endorsed by a Food Network star we made a reservation for 4 nights. Upon arriving we were told that the Hotel was overbooked and we would have to wait for a room. A few minutes later we were given a room on the first floor and told we should be grateful. We should have checked... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Michelle - Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. Our hotel is going through some changes and... More 

Orange, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 11, 2014

First off we were half way into Arizona from California to visit family when I received a call from the hotel stating that my rooms that I had reserved were no longer available. I was going to have to go to their sister property. What's the point of making a reservation if you cant even have piece of mind knowing... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for taking the time to write a review of our hotel. I am sorry that the room you reserved was not available; however, I am glad that we were able to get you a room at our sister property. I am glad to hear that your check-in went well. In the future, we would be happy to provide... More 

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