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All 174 Phoenix hotels

Comfort Suites Phoenix / MetroCenter

2.5 of 5 Hotel   |   10210 N 26th Drive, Phoenix, AZ 85021 (North Mountain)
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Ranked #77 of 174 hotels in Phoenix
A recent review
3 of 5 stars Reviewed July 24, 2014
JerryD409 Camas, Washington
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64 people have reviewed this hotel

Traveler rating
    28
    18
    10
    3
    5
See reviews for
22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Camas, Washington
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 24, 2014

While a pretty nice hotel it has many red flags about it. One is the location; I-17 freeway is about 25 yards away and makes sleeping a "hit and miss" proposition. When we arrived, there was only one chair in the room and one lamp was burned out and had to have a bulb replacement. The second chair came in... More

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Tucson,AZ
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 30, 2014

Decided to stay overnight in Phoenix with my kids ages 8 and 10 on a whim. We were going to have to come up from Tucson on Sunday to pick up my husband so we just decided to make a quickie trip and find a place to swim and take a day for us. We came to stay here not... More

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Phoenix, Arizona
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 12, 2014

there's plenty of nice perks compared to other places out there. i'm kinda surprised this hotel doesn't have more stars lol.. anyway, my husband and i originally stayed here may 1st, 2013 for some days to celebrate our honeymoon. we came back to this hotel just yesterday for 1 nite cuz of stuff going on in our house so we... More

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Oklahoma
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 20, 2014

The staff assisted our family with personal attention. We had very nice rooms and the price was right. One family member suggested future stays will include a request to stay away from the rooms with electrical or water heater noise... However, the family will return! Thank you for your kindness during that difficult time.

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CSPhxGM, Front Office Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

We would like to take this opportunity to thank you for your kind words and review of our hotel. We understand that the reasoning for your stay may have been less than ideal but I am pleased to hear that my staff was able to accommodate you and make you feel welcome and at home during your visit. Regarding any... More

Cheyenne, Wyoming
Top Contributor
168 reviews 168 reviews
30 hotel reviews
61 helpful votes 61 helpful votes
3 of 5 stars Reviewed March 16, 2014

I selected it for the location and price. I would consider this an older hotel that is showing its age with a lot of competition around it. The room was spacious but lacked a comfortable chair or couch. The TV channels very limited, the Internet access was spotty and the tub faucet was corroded and leaky. The have a very... More

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CSPhxGM, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Thank you for taking the time to review our hotel. We understand that your time is valueable. It is unfortunate that we were unable to meet your expectations. We take all feedback seriously and see it as an opportunity to improve our service. Your survey will be shared with the maintenance department to begin our upgrades and projects. Kind Regards,... More

Pueblo West, Colorado
Contributor
20 reviews 20 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed March 11, 2014

We stayed here for 3 nights. Good location. Very helpful and friendly staff, with the exception of management that did not respond to the comment card that I left at checkout. The room was nice and roomy. Amenities included refrigerator, microwave, coffeemaker, ironing board, table/chairs, sofa, and comfortable bed. Bathtub badly stained to the point that it looked dirty. Front... More

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CSPhxGM, Front Office Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Allow me to take this time to first, thank you for your recent review of our hotel. My staff and I take pride in the services we offer to our guests and definitely take every comment, good or bad, seriously so that we may properly address any issues our guests may encounter. I would like to apologize for the appearance... More

Grand Rapids, Michigan
Contributor
16 reviews 16 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 10, 2014

We stayed here for one night and the hotel staff were very friendly and I realize it's not their fault. We went to our room and the sofa cushions were all buckled. My husband went to sit on it and just about went down to the floor. It was ripped, dirty and we couldn't use it. Also the room itself... More

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CSPhxGM, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Thank you for submitting your review. Your time and feedback means a lot to us at the Comfort Suites Phoenix North. This gives us the opportunity to make improvements to ensure that we are delivering superior service. We do have projects in the works, but unfortunately during peak Spring Training Season, we aren't able to complete them in the timely... More

Fort Wayne, Indiana
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 25, 2014

I recently stayed here for a couple of nights and was very pleased with the hotel's location, the amenities, the cleanliness of the hotel in general and the room in particular. The front desk staff were exceptionally pleasant and helpful. Parking was no problem, even though the hotel was fully occupied. The breakfast was a decent blend of hot and... More

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CSPhxGM, Front Office Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

On behalf of the entire staff here at the Comfort Suites Phoenix North, we would like to thank you for your kind words regarding our property during your recent visit. We take pride in the services we provide to each and every one of our guests. We can't wait to see you again on your next visit! Jose Armijo Front... More

Birmingham, UK
Top Contributor
65 reviews 65 reviews
39 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed December 26, 2013

I really enjoyed my stay here. Right off I17 at Metrocenter, next door to Sweet Tomatoes (so convenient!). It's in a business corridor and so is quiet at night. Unlike a previous reviewer, my room was absolutely fine. It had everything I wanted and an absolute steal for the price I paid ($54.36 a night including taxes). It was classed... More

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Tucson, Arizona, United States
Top Contributor
52 reviews 52 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed October 13, 2013

Excellent location and clean rooms with a hot breakfast and an indoor pool. The hot breakfast includes two different waffle irons (one large waffle or 4 round small ones) with two different waffle mixes (spiced and normal), biscuits and gravy, scrambled eggs, cereal, toast, pastries, juices, fresh fruit, yogurt and more. The pool is on the bottom floor in the... More

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Additional Information about Comfort Suites Phoenix / MetroCenter

Address: 10210 N 26th Drive, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Phoenix / MetroCenter 2.5*
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Also Known As:
Comfort Suites Phoenix / Metro Hotel Phoenix
Phoenix Comfort Suites

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
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Number of rooms
60

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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