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Comfort Suites Phoenix / MetroCenter

2.5 of 5
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10210 N 26th Drive, Phoenix, AZ 85021
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Comfort Suites Phoenix / MetroCenter
Best prices for: 1 room 1 guest
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Ranked #84 of 175 Hotels in Phoenix
A recent review
3 of 5 stars Reviewed May 19, 2015
Trudeeee Denver, Colorado
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84 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Denver, Colorado
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed May 19, 2015

Nice room. Bed too soft. Breakfast didn't start til 7 am on weekends, and we had to leave. Breakfast room was unlocked, so I entered and picked up some cold food to take along. Desk Clerk, Paola, walked over and told me it wasn't open and shut the door. Another guest tried to enter and she walked over again and... More 

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Shawn K, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Dear Trudeee, Thank you for your review as any and all will always assist us moving forward to make our property a better place to stay. I have spoken to the Team member you mentioned and let her know that doing the little things for our guests, such as allowing them to enter breakfast prior to the hours, will go... More 

1 review
5 of 5 stars Reviewed May 19, 2015

I stayed at this particular property for a week recently and really enjoyed my stay. The rooms were nice and clean. The staff was extra friendly. Even the housekeeping staff smiled and greeted me. It felt like my home away from home for the week. One particular employee, Corey provided me with extraordinary customer service. He had a positive attitude... More 

Was this review helpful? Yes
Shawn K, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Kyle, Thank you very much for your wonderful comments; it is greatly appreciated! I read all the comments that are left on this site everyday to the team and the smiles that the Staff had while reading yours made ALL of our days as it shows hard work pays off! I look forward to seeing you 'Home" again in the... More 

Albuquerque, New Mexico
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed May 12, 2015

Check in was pleasant, but we got to the room I noticed a "popcorn" type ceiling. Nothing wrong with that but they stopped doing that to ceilings in the late '60's!! That in itself told me it was an older hotel. Remodeled? Ok, I can live with that. I closed the door to the room and tried to use the... More 

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Shawn K, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Michael, Thank you for letting us know about your stay with us! I am very disappointed to read how it went unfortunately, but have communicated the review to my entire staff on how we need to get better in all areas. I apologize for the challenges and if there is anything further I can do for you or if you... More 

Los Angeles, California
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 11, 2015

This was my 3rd time to Phoenix in the past 8 months, and hotel wise it was the best. My first stay at the Comfort Suites, but I will put them at the top of the list next time I head to Phoenix this summer. The manager at check in was very kind and helpful. Asked me if there was... More 

Was this review helpful? Yes
Shawn K, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Hank, One of the best reviews I have ever had the pleasure to read and I appreciate the great comments regarding the property and staff. I read all reviews aloud to the Team and its always nice to see the smiles on their faces when one is read such as yours. I am happy that you had a great time... More 

Brooklyn, New York
1 review
5 of 5 stars Reviewed May 10, 2015

The hotel is very complicated to find, but once inside the staff makes it very WELCOMING!! Home away from home. Pool was fantastic, and never had a problem with any toiletries I forgot at home. Fast and . Breakfast was better than MOST! And it helped a whole lot that it was free. Jasmine even let me in Breakfast Room... More 

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Shawn K, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Laila, Thank you for your wonderful review of our property and glad to hear you enjoyed the Hot Breakfast and refreshing pool we have. They both are great amenities we have on property! I also want to thank you for your mention of Jasmine on our property; it is always nice to see hard work pays off with compliments from... More 

Louisville, Kentucky
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 8, 2015

What a great hotel! It's nice, free wifi, free breakfast, plenty of parking (which seems rarer and rarer), and the room was wonderful. TONS of food options within walking distance, and even more within a short drive. Would be happy to stay here again.

Was this review helpful? Yes
Shawn K, General Manager at Comfort Suites Phoenix / MetroCenter, responded to this review

Steve, Thank you for your stay with us and your great review of the property. I am glad to hear you took advantage of the many options that surround the property...our guests definitely don't go hungry! With our free parking and internet and NO service fee attached to it, it does make it easier and a bit more affordable to... More 

Woodland, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 6, 2015

We booked a one bed room here and on the day of arrival called the hotel early morning to confirm the stay and also to inform about a late check-in just to be on the safe side. Arrived the hotel around 9 pm after driving 7 hrs from Los Angeles, only to be told that a room was not available... More 

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Ankeny, Iowa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed March 24, 2015

Just came back from our vacation in AZ with my parents and my two young kids. Arrived the hotel after long 5 hours driving from Grand Canyon, be told that our room was cancelled because the over booking on the website. We booked the room more than 3 weeks ago, and no one called or emailed us about the cancellation... More 

Was this review helpful? Yes 1
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed March 23, 2015

We booked this hotel through hotwire, and it was a nice hotel for the price.It was centrally located to all of the ballparks we chose to visit. It was a suite, meaning it had a sofa/sleeper as well as the beds. It also had a refrigerator and microwave as well. Free breakfast each morning, just wish it had lasted longer... More 

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Boulder, Colorado
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed March 18, 2015

I was very pleased with this hotel. It was clean, the staff were cordial and helpful, the bed was soft but comfortable. I asked for a room away from the highway, and I was given the best they had. The noise level was very reasonable. I would recommend tis hotel to anyone who wanted a reasonably priced hotel; someone who... More 

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