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Extended Stay America - Phoenix - Metro - Black Canyon Highway

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11211 North Black Canyon Highway, Phoenix, AZ 85029
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Extended Stay America - Phoenix - Metro - Black Canyon Highway
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Extended Stay America - Phoenix - Metro - Black Canyon Highway
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94 Reviews from our TripAdvisor Community

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    11
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    39
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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There are newer reviews for Extended Stay America - Phoenix - Metro - Black Canyon Highway
See the most recent reviews
Wichita, Kansas
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 9, 2014

This hotel was clean and friendly. My husband and children stayed here 3 wks while I was hospitalized at the Mayo clinic. They did provide the medical discount, bit they continually messed up the prices. Miscommunication and laziness on the night clerks part. Bathroom is really small in the queen bed suites, so small you cannot close the door bc... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you experienced some billing errors during your stay. In response, I am reviewing our billing procedures with the entire staff so that this issue is not repeated. As well, I am sorry that your bathroom had a leak and was not... More 

San Francisco
Level Contributor
4 reviews
3 of 5 stars Reviewed December 17, 2013

If your expectations are not too high this place will work. You just have to fill in the holes. The first of these was the "fully equipped" kitchen. This consisted of 2 table knives, 2 forks and 1 spoon. There was one fry pan, a can opener and a plastic spatula and spoon. That was it. You do get a... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback. I am very sorry that your kitchen was not properly stocked and our staff was unable to provide you with additional items. In response, I am working with the entire team to ensure our rooms are inventoried properly and am going to order more items so that they are available upon guest request. As well,... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 6, 2013

For the price, location, set up and cleanliness of the room, and all the little extras involved, I thought this was a good place. However, someone before me in the room had a cat because the smell was pretty overwhelming. Had I stayed more than a single night, that would've been an issue. Still, I'd recommend Extended Stay and will... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. I am so glad that you enjoyed your clean room and our hotel's location. Still, I am sorry that it had a slight odor. In response, our staff is working to eliminate this smell and ensure it is not an issue moving forward. Thank you again for... More 

Chula Vista, California
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed December 6, 2013

My fiance and I stayed here mid November, 2013 and got room 216. The room was a nice size, had a stove, microwave, coffee maker, dishwasher and enough dishes for a meal. The bed was comfy and the AC/Heater worked fine. But there were just some negatives that stand out. When we first got to the room we noticed the... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that there were cleanliness issues and that you had issues with your tub. In response to these issues, we will be inspecting each room prior to guest check-in to ensure cleanliness. Also, I will be working with our Maintenance staff to ensure that repairs are completed in a... More 

Travelers are raving about these Phoenix hotels

Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed November 28, 2013

This Extended Stay America is conveniently located. We were here a week and enjoyed the comforts of staying at a hotel that was more like home. The beds were very comfortable, the heated pool was great and the staff couldn't have been more friendly. Overall it was a great experience.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you taking the time to write such a wonderful review on our hotel and what we have to offer. I'm glad that to hear that you found our location convenient and your suite to be comfortable. Also, I am pleased that our staff provided you with great guest service. Thank you again for your review. We look forward... More 

Tucson, Arizona, United States
1 review
1 of 5 stars Reviewed November 12, 2013

The Sheets we got from the front desk for the sofa bed had hair on them and appeared to not be clean, the sheets on the king bed had big stains on them, the shower curtain had several red stains on the inside of it. The room did not appear to be cleaned properly, the window and the T.V. had... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Mark - Thank you for your recent review of your stay. I sincerely apologize that hear about the cleanliness of the room and the linen. We will be inspecting all guest rooms prior to check-in to ensure all linens and the room are to our cleanliness standards. Thank you very much for bringing this to our attention. If you would... More 

verde valley
Level Contributor
212 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed November 8, 2013

its kind of rare to check into a place late at night and be greeting by a friendly and kind person, but this property has one such person. there are many hotels in the area, but this is the best one i have stayed at, and having such a wonderful check-in procedure makes it that much better: note to extended-stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you so much for posting a review of our property. It's great to hear that Paige gave you Great Service at check-in. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More 

Anaheim, California
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed November 1, 2013

Room had all typical room amenities of this chain: refrigerator, stove, microwave, flat screen TV, sofa. They gave me fresh towels promptly upon request at the front desk. My stay would have been good except for the following. The only source of fresh air was the front door. I can't leave the front door open all night for fresh air.... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that there was a hair on your pillow case. I am working with the housekeeping staff to ensure that the lack of cleanliness of the room does not happen again in the future. Thank you very much for bringing this to our attention. If you would... More 

Chula Vista, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 6, 2013

I blindly chose this hotel, not sure of the area I was staying in and unfamiliar with the chain. It turned out to be a wonderful experience. I was so pleased to see how clean and nice the accommodations were. We were next door to a fine restaurant, so that made the experience even nicer. We were surrounded by great... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Melody - Thank you for your great review of our property. It's great to hear that you found the cleanliness and and location of our hotel ideal for your stay. We strive to provide a great experience for each guest and I am happy to hear that your stay was enjoyable. Thank you again for sharing your experience with us.... More 

Phoenix, Arizona
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed September 6, 2013

I really enjoy my time at this Hotel , For most part it was quiet and I had no problem with the other stays here on either side or upstairs. I swam a lot in the pool and took morning walks on the bike/ walk trails . I like the kitchen . I had a nice flat screen TV .... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you were so comfortable here, We strive to make all of our guest feel welcome and want to return. Once again, thank you for your review. We look forward to seeing you again, should your travels bring you back to our... More 

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