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All 174 Phoenix hotels

Extended Stay America - Phoenix - Metro - Black Canyon Highway

2.0 of 5 Hotel   |   11211 North Black Canyon Highway, Phoenix, AZ 85029
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Ranked #95 of 174 hotels in Phoenix
A recent review
4 of 5 stars Reviewed November 28, 2013
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59 people have reviewed this hotel

Traveler rating
    21
    8
    10
    5
    15
See reviews for
13
12
6
10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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There are newer reviews for Extended Stay America - Phoenix - Metro - Black Canyon Highway
See the most recent reviews
Chula Vista, California
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 6, 2013

My fiance and I stayed here mid November, 2013 and got room 216. The room was a nice size, had a stove, microwave, coffee maker, dishwasher and enough dishes for a meal. The bed was comfy and the AC/Heater worked fine. But there were just some negatives that stand out. When we first got to the room we noticed the... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that there were cleanliness issues and that you had issues with your tub. In response to these issues, we will be inspecting each room prior to guest check-in to ensure cleanliness. Also, I will be working with our Maintenance staff to ensure that repairs are completed in a... More

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 28, 2013

This Extended Stay America is conveniently located. We were here a week and enjoyed the comforts of staying at a hotel that was more like home. The beds were very comfortable, the heated pool was great and the staff couldn't have been more friendly. Overall it was a great experience.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you taking the time to write such a wonderful review on our hotel and what we have to offer. I'm glad that to hear that you found our location convenient and your suite to be comfortable. Also, I am pleased that our staff provided you with great guest service. Thank you again for your review. We look forward... More

Tucson, Arizona, United States
1 review
1 of 5 stars Reviewed November 12, 2013

The Sheets we got from the front desk for the sofa bed had hair on them and appeared to not be clean, the sheets on the king bed had big stains on them, the shower curtain had several red stains on the inside of it. The room did not appear to be cleaned properly, the window and the T.V. had... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Mark - Thank you for your recent review of your stay. I sincerely apologize that hear about the cleanliness of the room and the linen. We will be inspecting all guest rooms prior to check-in to ensure all linens and the room are to our cleanliness standards. Thank you very much for bringing this to our attention. If you would... More

verde valley
Top Contributor
143 reviews 143 reviews
29 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed November 8, 2013

its kind of rare to check into a place late at night and be greeting by a friendly and kind person, but this property has one such person. there are many hotels in the area, but this is the best one i have stayed at, and having such a wonderful check-in procedure makes it that much better: note to extended-stay... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you so much for posting a review of our property. It's great to hear that Paige gave you Great Service at check-in. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area. More

Anaheim, California
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed November 1, 2013

Room had all typical room amenities of this chain: refrigerator, stove, microwave, flat screen TV, sofa. They gave me fresh towels promptly upon request at the front desk. My stay would have been good except for the following. The only source of fresh air was the front door. I can't leave the front door open all night for fresh air.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for your recent review of your stay. I am sorry to hear that there was a hair on your pillow case. I am working with the housekeeping staff to ensure that the lack of cleanliness of the room does not happen again in the future. Thank you very much for bringing this to our attention. If you would... More

Chula Vista, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed October 6, 2013

I blindly chose this hotel, not sure of the area I was staying in and unfamiliar with the chain. It turned out to be a wonderful experience. I was so pleased to see how clean and nice the accommodations were. We were next door to a fine restaurant, so that made the experience even nicer. We were surrounded by great... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Melody - Thank you for your great review of our property. It's great to hear that you found the cleanliness and and location of our hotel ideal for your stay. We strive to provide a great experience for each guest and I am happy to hear that your stay was enjoyable. Thank you again for sharing your experience with us.... More

Phoenix, Arizona
Contributor
11 reviews 11 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 6, 2013

I really enjoy my time at this Hotel , For most part it was quiet and I had no problem with the other stays here on either side or upstairs. I swam a lot in the pool and took morning walks on the bike/ walk trails . I like the kitchen . I had a nice flat screen TV .... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you were so comfortable here, We strive to make all of our guest feel welcome and want to return. Once again, thank you for your review. We look forward to seeing you again, should your travels bring you back to our... More

Farmington, NM
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed September 5, 2013

Front desk was very friendly when we checked in and she even called us to check in on us after we were settling into the room. We were "upgraded" to a large room with a kitchen, it was quite nice! The room however, was quite dirty, food stains on the walls, dirt and hair in random spots. The beds though,... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Paul - Thank you for your recent review of your stay. I am happy to hear that our staff was courteous and provided great customer service during your stay. Still, I sincerely apologize for the cleanliness issue with the room that you received. We should not have assigned this room and I can promise you that this will not happen... More

Phoenix, Arizona
2 reviews
3 of 5 stars Reviewed August 11, 2013

Had a King bed...very comfortable...clean! Kitchen and amenities clean. Toilet was low and small. Carpet was soiled 15%. Very nice staff. Papadeaux Restaurant next door "EXCELLENT!" Walking path in back. Next to Hwy 17. Road noise: I was in room 154 near front of hotel. Oh! Yes! A/C unit operation was loud to point you physically received on-during-off operating sound.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Eddie - Thank you for your recent review of your stay. I am so glad that you liked your room, especially the kitchen, and the friendly service provided to you by our staff. As well, it is great to know that you liked our hotel's location. Still, I sincerely apologize that the A/C unit was making a lot of noise.... More

Pueblo Co
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 20, 2013

With their low rates, one really shouldn't have high expectations, but I was very pleasantly surprised. Hotel is older, but room was very clean, bed very comfortable and everything in good working order. One thing I really liked is that there are plenty of electrical outlets as I have a lot of things to plug in and charge. Refrigerator &... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Larry - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you were satisfied with the room. I was also very pleased that you were happy with the staff. I will be sure to share your comments with all of them. Thank you again for your review. We look forward... More

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Additional Information about Extended Stay America - Phoenix - Metro - Black Canyon Highway

Address: 11211 North Black Canyon Highway, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Metro - Black Canyon Highway 2*
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Class
Number of rooms
134

Questions & Answers

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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