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Extended Stay America - Phoenix - Metro - Black Canyon Highway

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11211 North Black Canyon Highway, Phoenix, AZ 85029
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1 room 1 guest
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Extended Stay America - Phoenix - Metro - Black Canyon Highway
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95 Reviews from our TripAdvisor Community

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Traveler rating
    24
    8
    11
    13
    39
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24
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Glendale, Arizona
1 review
2 of 5 stars Reviewed 4 weeks ago

Nothing like the pictures, i went in to check how the room looks before i book it to a friend and i was glad i did. Lacks more cleaning, dry pee on the toilet seat, hair still on the comforter plus there was holes in the comforter, kinda dark and there and dirty bathtub. ( it was already "cleaned" by... More 

Was this review helpful? Yes
Tucson, Arizona
1 review
2 of 5 stars Reviewed 5 weeks ago

First the pros: The price is great, cant beat it. Also the hotel fit the 6 of us comfortably. Now the cons: At check in they told us there wasn't going to be any breakfast (complimentary breakfast included) because they ran out. We were upset, because we planned our finances with meals and were counting on this breakfast. The lady... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Hi Jeri, Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are... More 

Travelers are raving about these Phoenix hotels

The Valley, Anguilla
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2015

There was no shuttle from the airport..no towels...there were tears in the furniture, stains on the carpet, stains on the bedding, fitted sheet put on backwards, garbage in one of the kitchen drawers, no dishes even if we had wanted to cook, no ice machine, no vending machines that were accessible, no dolly to transport luggage. Of all the extended... More 

Was this review helpful? Yes
San Patricio, Jalisco, Mexico
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed June 23, 2015

Dirty carpet, my feet were black every night walking bare foot. Tub backed up. Sometimes no towels or wash clothes available. Family of 7 or 8 in room next to us had continues fights with screaming and door pounding going on well into the morning hours. Police cars constantly cruised the parking lot. The only good thing about our stay... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I will be retraining our housekeeping staff to ensure that our rooms are being cleaned to our company’s high standards. Additionally, our... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 6, 2015

I will never give this place any of my business ever again. I was on such an extremely tight budget and basically had enough cash in hand to drive home with my wife and kids after filling up the car with gas. We had just got back from the AZ DIAMONDBACKS game that we had been given free tix too.... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described regarding is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my team and will have a retraining course on how to properly clean and inspect each and every room to ensure... More 

Loveland, Colorado
Level Contributor
47 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed June 4, 2015

This hotel is getting run down. The only upside is the price. You can get a room through 3rd parties online for next to nothing. But, thats also what you are getting. Pretty standard offering from Extended Stay hotels just in need of some work. Not in the best area but with the cheep price, it attracts it own problem.... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet expectations. As this hotel’s manager, I can assure you that I have taken action to have our rooms deep cleaned from top to bottom to... More 

Bangor, Maine
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
2 of 5 stars Reviewed April 21, 2015

Dirty. Tired. Overused. Unkempt. CHEAP THOUGH!! really wish we had stayed at quality inn in Tempe again. Suffered through it though as a really cheap bed on our last night in Phoenix. Pool was cloudy and suspect. THE ONLY REDEEMING QUALITY of this hotel was Kim at the front desk. Efficient, friendly and needs to work for a nicer place!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described regarding the appearance of our property is truly regrettable. We are very sorry for your experience. In upholding our company's high standards, we are taking appropriate steps to be able to meet your expectations. Our team is committed to satisfying our guests, so we are... More 

Minnesota
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed March 29, 2015

If you read the reviews you will hopefully do yourself a favor and never stay here! It was beyond nasty. I've stayed in a lot of hotels and this was by far the worst. My feet turned black just walking from the shower to my clothes and there was even bottle caps and bobbi pins from other guests on the... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you bringing your experience to our attention. The condition of the carpets you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that we have begun the process of having all our carpets professionally cleaned to ensure your experience is not repeated. Thank you very much for bringing this... More 

Kansas City, Missouri
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 26, 2015

When I arrived there were no towels or wash cloths in the room. Since it was late and none was available I had to go out and purchase some. It took me three days to get two wash cloths. I stayed there over two months and only had my beds changed three times. I had to wash my own sheets... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry for the housekeeping issues you experienced. I met with our staff, and we will make sure we always have clean linens available for our guests and that our housekeeping services are done on time. The staff and I appreciate your comments, as it will... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed March 20, 2015

Please don't make the same mistake as I did by not reading these reviews!!! This hotel was utterly disgusting!!! Not only did housekeeping do a terrible job but the front desk staff was beyond rude!! Rooms: *hair in tub and on sink *light fixture missing from the ceiling *stains on comforters *food left over in fridge from previous guest *no... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the conditions you experienced during your stay. In response to your feedback, we will be retraining our housekeeping staff in order to make sure our guest rooms are ready on time and that each guest has a clean and comfortable stay. In addition,... More 

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