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All 176 Phoenix hotels

Extended Stay America - Phoenix - Metro - Black Canyon Highway

2.0 of 5 Hotel   |   11211 North Black Canyon Highway, Phoenix, AZ 85029
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Ranked #91 of 176 hotels in Phoenix
A recent review
5 of 5 stars reviewed yesterday
dukxdog Idaho Falls, Idaho
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50 people have reviewed this hotel

Traveler rating
    18
    8
    9
    4
    11
See reviews for
12
11
6
8
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Idaho Falls, Idaho
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is in a good location if traveling to north Phoenix. The weekly rate makes this hotel a very good value. I chose a two Queen bed room. Clean with good outside access so I could park right in front of my room. I had three bikes, tennis ball machine, shotguns, etc to get in and out of the... More

Was this review helpful? Yes
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Road trip from Seattle Washington to the Phoenix Arizona area for spring training. We decided to stay at this hotel because of the rates and the location. It was less than 30 minute drive to each of the ballparks we went to see games at. Since we stayed seven nights we got the weekly rate. The room was decent, nothing... More

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Manager_11525, Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed your time at our hotel and the service our staff provided. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services... More

Appledore, United Kingdom
Contributor
15 reviews 15 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Without doubt this place offers the best value for money, service and facilities I have experienced during several years of travelling within North America from the UK. From the warm, friendly, efficient welcome (KC and her colleagues should win "receptionists of the year" awards) to the time I, sadly, had to leave everything was great. I had a studio suite,... More

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Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Mike – I want to thank you for taking the time to post a review of our hotel. I am glad that you enjoyed our location, your fully equipped kitchen, and our pool and laundry facilities. As well, it’s great to hear that our staff provided you with such a warm welcome. I will be sure to share your kind... More

Renton, WA
Senior Contributor
45 reviews 45 reviews
45 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 13, 2014

Our room was clean and the kitchen made it easy to fix our own meals. There was a large fridge, a two burner stove, microwave and dishwasher. The room didn't seem well equipped with dishes (1 fry pan, 2 large plates, 1 small plate, two bowls, 1 cup (no glasses) plus some miscellaneous silverware. There was a coffee maker, but... More

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Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I want to thank you for taking the time to post a review of your stay. I am glad that you enjoyed your TV, our free Wi-Fi and our grab-and-go breakfast. As well, it’s great to hear that we were able to provide you with a clean, comfortable stay in a convenient location. Still, I apologize that you found your... More

Phoenix, Arizona
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed March 7, 2014

Where do I start? Kitchen was dirty. The dishwasher looked like it had been used but was not clean, no dishwasher soap or dishwashing liquid and the dishes were filthy. There was also a HUGE hole in the door as if someone had tried to kick it in and the water would not shut off in the bathtub. To top... More

Was this review helpful? Yes 1
Phoenix, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 5, 2014

Paige turned an unpleasant situation at another property to an excellent one! This property really has a gem in Paige. I have never had a front desk explain literally all the details; amenities, breakfast, pool, workout area, towel exchange, etc. She was great and should definitely TEACH others how to be a FRONT DESK Attendant!! She provides 5 star service.... More

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Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you taking the time to write a review of our hotel. I am thrilled that our staff, especially Paige and Robin, provided you with such great service during your stay with us. I am happy that you enjoyed your clean room, our convenient location and our grab-and-go breakfast. We look forward to seeing you in the future, should... More

Rowlett, Texas
Top Contributor
247 reviews 247 reviews
139 hotel reviews
215 helpful votes 215 helpful votes
3 of 5 stars Reviewed January 26, 2014

For a simple, two night stay, this property was satisfactory, and, with a $20 promotional discount for the stay, was reasonably priced. My room was a bit smaller than rooms that I've had at other Extended Stay America properties, but came adequately furnished with a king bed, sofa bed, kitchenette, and a small breakfast bar-like table that served triple duty... More

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CA
Contributor
19 reviews 19 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed January 14, 2014

We stayed at this hotel for one week. It was not what was pictured on their web site by a long shot. The staff was friendly, the beds were comfortable and the linens were clean. My biggest complaint is in regards to their ventilation system. We had a no-smoking room but had smoke smell in our room all the time... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept my sincere apologies for the smoke smell and items in need of repair in your room. I can assure you that our maintenance staff has been made aware of these issues and is working to eliminate them moving forward. As well, I... More

Wichita, Kansas
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed January 9, 2014

This hotel was clean and friendly. My husband and children stayed here 3 wks while I was hospitalized at the Mayo clinic. They did provide the medical discount, bit they continually messed up the prices. Miscommunication and laziness on the night clerks part. Bathroom is really small in the queen bed suites, so small you cannot close the door bc... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you experienced some billing errors during your stay. In response, I am reviewing our billing procedures with the entire staff so that this issue is not repeated. As well, I am sorry that your bathroom had a leak and was not... More

San Francisco
2 reviews
3 of 5 stars Reviewed December 17, 2013

If your expectations are not too high this place will work. You just have to fill in the holes. The first of these was the "fully equipped" kitchen. This consisted of 2 table knives, 2 forks and 1 spoon. There was one fry pan, a can opener and a plastic spatula and spoon. That was it. You do get a... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback. I am very sorry that your kitchen was not properly stocked and our staff was unable to provide you with additional items. In response, I am working with the entire team to ensure our rooms are inventoried properly and am going to order more items so that they are available upon guest request. As well,... More

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Additional Information about Extended Stay America - Phoenix - Metro - Black Canyon Highway

Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
Address: 11211 North Black Canyon Highway, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Phoenix
#91 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Metro - Black Canyon Highway 2*
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