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All 174 Phoenix hotels

Extended Stay America - Phoenix - Metro - Black Canyon Highway

2.0 of 5 Hotel   |   11211 North Black Canyon Highway, Phoenix, AZ 85029
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Ranked #97 of 174 Hotels in Phoenix
A recent review
5 of 5 stars reviewed 1 week ago
Darren D Adelaide, Australia
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62 reviews from our community

Traveler rating
    22
    8
    11
    5
    16
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14
12
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10
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Adelaide, Australia
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

Comfy bed, nice aircon, safe location This hotel had everything I needed, service was great and friendly. Laundry facilities on site and a pool Aswell, Across the road is the mall, which isn't much occupied but there is a Starbucks and its a quick drive to downtown and not far from airport, I would stay here again

Was this review helpful? Yes
Lethbridge, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for 10 days in July 2014. It is bare bones, but comfortable. Not the greatest customer service, but adequate. If you're looking for an economical stay and you don't care about bells and whistles, this is the place for you. We did have small cock roaches in the room, but ignored that. Would have been a problem... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you had a comfortable stay with us. Still, I apologize for the cleanliness and service issues you had in the future. I will be meeting with our staff to ensure these issues do not continue in the future. We hope to... More

2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

This place is a joke. 1. waited 3 hours to get a key card. The manager couldn't 'open' the third party authorization form. Her resolution was a text to the property manager, and wait.... The girl working the front desk was on her first day at the job, misinforming customers over and over again about the reservation policy (keeping from... More

Was this review helpful? Yes 1
SPOFFORD, New Hampshire
Contributor
15 reviews 15 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 10, 2014

Extended stay America has always been a positive experience for me until I stayed at this location. The hotel room was not what you see on the website. I prepaid my stay for one week and I checked out after first night. ...hope 6 weeks at next extended stay America in PHX is desirable...There were holes in the drapes, door... More

Was this review helpful? Yes 9
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that you were not satisfied with your room on you last stay with us. I sincerely apologize for all of the cleanliness and maintenance issues with your room. Please know that I will be sharing your comments with my... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 10, 2014

The front desk not the best especially when you had a long day and you cant check in because running an audit at 9:30 pm and have to find something to do for 40 mins. Then during the course of the evening we had a few people come to our door and seem to open it but not come in... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding your check-in and room key issues is truly regrettable. Please accept my apologies. In response to your feedback, I will be meeting with my front desk staff to accelerate our night audit process to ensure that guests are tended to... More

Phoenix, Arizona
1 review
1 of 5 stars Reviewed July 6, 2014

So I am writing this review for a 2nd time because they took down my first one. I wish I could show it to you all so you could see that I was very professional, honest, and still nice. I originally gave it a rating of 2 out of 5 but obviously deleting my review will bring them down a... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for your recent review of your stay. Please accept my sincere apologies for the pests you encountered during your stay. While I am glad that my staff was able to have you moved to a different room, please know that I will be meeting with my maintenance staff to have this room sprayed so that this does not... More

Rimrock, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 3, 2014

When I arrived in my Phoenix AZ hotel, I was told that only smoking was available, something that I can not tolerate and get sick when around. I explained that I did not request a smoking room and will not be able to stay in one. The front desk person told me that they never guarantee non-smoking with booked online.... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so disappointed to read of the poor service you received from our front desk staff. I discussed your comments with the team and we will be reviewing our check-in procedures and policies to ensure that your experience is not repeated. As well, I... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed June 1, 2014

So I booked a room on "booking.com", I get there to the hotel at 1:50am, and received the worst greeting by the receptionist, "we don't have rooms available, sorry we can't help you", I just paid for a room online, and as well as the cab to get there. The receptionist, was very unprofessional, and half sleep. Even my new... More

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you received such poor service from my front desk staff. Please accept my apology. To ensure that a situation like yours doesn't happen again, I have spoken with my team to ensure that they are honoring our policies regarding... More

Peoria, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2014 via mobile

From the moment I was given an room upgrade for the hour long wait I was introduced to a specialized type of customer service. It was almost perfect the way customer service was handled, Perfection is what I saw was goal in the eyes of the employees. Thank you Extended Stay America:)

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you so much for sharing your positive experience with us. I am so proud to read the comments regarding our staff and the service you received. Thank you again for sharing your comments with us, and thank you for choosing Extended Stay America. We look forward to hosting you again in the future. More

Glendale, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 6, 2014

I would stay here again for sure. Staff have been nothing but accomodating. My son loves the muffins for breakfast and the coffee is amazing!!! Rooms are clean and bug free!!! Only thing i can really complain about is the $2.00 to wash a load of laundry and $2.00 to dry. Seems a little pricey to me but other than... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you so much for sharing your experience with us. I truly appreciate your comments regarding our accommodating staff and clean rooms. I do apologize that you found our laundry facility to be expensive. Your feedback will be helpful to us as we continually work to improve our hotel. Thank you again for sharing your comments with us. We look... More

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Additional Information about Extended Stay America - Phoenix - Metro - Black Canyon Highway

Address: 11211 North Black Canyon Highway, Phoenix, AZ 85029
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Metro - Black Canyon Highway 2*
Number of rooms: 134
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay

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