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Hotel Highland at Biltmore

3.0 of 5
2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Phoenix Inn Suites)
Hotel amenities
Ranked #35 of 176 hotels in Phoenix
4.0 of 5 stars 41 Reviews
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41 reviews from our community

    Trip type
Traveler rating
    22
    10
    6
    1
    2
Date Rating
J L
SD
1 review
5 of 5 stars Reviewed January 22, 2012

The staff was friendly and efficient. We always had our traveler's questions answered with a smile and patience. Their continental breakfast serves hot and cold with many varieties to choose from in a modern, yet comfy restaurant setting room. I was late for breakfast one day, the staff was nice enough to take out food from the kitchen for me... More

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Kelly Ann McMillin, Manager at Hotel Highland at Biltmore, responded to this review
January 25, 2012

Thanks so much JL for taking the time to write a review about your experience at our hotel and for recommending us. We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide! I will pass along all of your comments to our team during our next weekly meeting. We... More

Anna M
Tucson
1 review
2 helpful votes
5 of 5 stars Reviewed December 28, 2011
2
people found this review helpful

My stay was more than I expected. The room was great, very large with a very comfy king size bed, desk and sitting area, the staff was very nice and the breakfast had many things to choose from, it also included Starbucks coffee and many varieties of tea. I would definitely stay here again! More

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travelbuga
Toronto, Canada
Senior Reviewer
7 reviews
8 helpful votes
1 of 5 stars Reviewed December 21, 2011

The hotel is well situated but in great need of refurbishing. The rooms do not have security safe and I had some items of great value (sentimental!) stolen from my room. The hotel did nothing to help me locate my items. I would not stay there again. More

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shaylikespink
Toronto
Contributor
11 reviews
7 helpful votes
3 of 5 stars Reviewed November 19, 2011

The Hotel Highland is a decent hotel in Phoenix located in close proximity to everything (by car!) and it has all the basics. There is free wireless internet, which is a huge plus, however it's difficult to access, requiring 3-5 tries to get logged in which can be very frustrating! There is breakfast with Starbucks coffee, which is great, but... More

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Kelly Ann McMillin, Manager at Hotel Highland at Biltmore, responded to this review
December 16, 2011

Dear Shaylikespink, Thanks you for your review of your recent stay with us. I am glad you found your room nice and clean. I will mention to my staff about kitchen bowls being checked more often. I am also happy to report that we are in the process of completely upgrading the wireless internet service by increasing bandwidth ten-fold, and... More

Italian-in-usa
1 review
2 helpful votes
5 of 5 stars Reviewed November 17, 2011
2
people found this review helpful

The hotel is super clean and comfortable. The staff is friendly and efficient. Kevin, the GM, was extremely helpful this morning when I was trying to extend my stay by one night. He accommodated my request quickly and made it simple. The breakfast is excellent quality and everything looks fresh. The equipment in the fitness room is very modern. The... More

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adtripvizor
San Francisco, California
Contributor
13 reviews
8 helpful votes
5 of 5 stars Reviewed November 11, 2011
2
people found this review helpful

Took a chance staying here and so glad I tried it. This hotel is in a great Phoenix location in the Biltmore corridor with easy access to the sights. It looks basic from a distance, but the closer you look the better it gets. The huge rooms are comfortable and well furnished. The front desk team is very welcoming and... More

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jaishn
Seattle,WA
Reviewer
4 reviews
7 helpful votes
4 of 5 stars Reviewed November 10, 2011
2
people found this review helpful

We stayed here for 3 nights on our trip to Sedona. The location was fantastic – close to freeways, shops, restaurants and even some 24 hour grocery stores. The room was remodeled, clean and serviced frequently This is one of the good breakfast deals I have seen with quite a variety of food available. Overall, we enjoyed our stay. More

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wjack
wjack
Reviewer
5 reviews
7 helpful votes
4 of 5 stars Reviewed November 1, 2011
1
person found this review helpful

I tried this hotel based mostly on the recommendations on this website. The hotel has a very convenient location. The staff were all very friendly and the service was also very good. There was always someone cleaning something. Their rates are very reasonable for the area (Arizona Biltmore and Ritz Carlton are neighbors). The rooms are spacious and clean. One... More

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Kelly Ann McMillin, Manager at Hotel Highland at Biltmore, responded to this review
November 4, 2011

Wjack, Thank you for your review and recommendation! I was pleased to read that our team was friendly and helpful during your stay. We do appreciate your patronage and look forward to seeing you again. Best Regards, Kevin Barbour, General Manager More

Frank H
Hastings, Nebraska
Reviewer
3 reviews
4 helpful votes
5 of 5 stars Reviewed October 27, 2011
1
person found this review helpful

Very roomy and clean with breakfast each morning and a pool . Spent a week there on business and it was a very nice place to stay . Not noisy and no hot water interruptions during showers. Very pleasant people and down to earth . Lots of good places to eat close by , and very easy to navigate around... More

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Kelly Ann McMillin, Manager at Hotel Highland at Biltmore, responded to this review
November 4, 2011

Frank H, Thanks for choosing the Hotel Highland for your business needs. I was happy to read that my team was friendly and helpful and you enjoyed your stay. Thanks again for your review and we look forward to being of service the next time you are in the area! Yours truly, Kevin Barbour, General Manager More

TheBallards
Southampton
Contributor
11 reviews
6 helpful votes
5 of 5 stars Reviewed October 24, 2011
2
people found this review helpful

We stayed 1 night here when driving from Las Vegas to Tucson; the rooms was lovely, cool (it was 100 degrees outside!) clean, modern and a good size; bed was very comfy. Staff were friendly, breakfast excellent considering it was complimentary. Although it is quiet where the hotel is there is an upscale mall just around the corner (5mins walk)... More

Was this review helpful? Yes
Kelly Ann McMillin, Manager at Hotel Highland at Biltmore, responded to this review
November 4, 2011

TheBallards, I would like to thank you for your recommendation and review! It is nice to hear that you enjoyed your stay with us! I will be sure to pass your comments along to our team. Thanks again. Sincerely, Kevin Barbour, General Manager More

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Hotel Highland at Biltmore Also Known As

  • Highland At Biltmore Phoenix
Address: 2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Phoenix Inn Suites)

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Hotel Highland at Biltmore
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