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Hampton Inn Phoenix-Biltmore

3.0 of 5 2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Hotel Highland at Biltmore)
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Certificate of Excellence 2014
Hampton Inn Phoenix-Biltmore
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Hampton Inn Phoenix-Biltmore
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275 reviews from our community

Traveler rating
    176
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brooklyn Park, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were so incredibly impressed with The Hampton Inn. The staff were so friendly, the rooms clean, their breakfast is extreme continental (at least $15 in any restaurant), and the bed was incredibly comfortable...so much we're going home and buying the mattress! This will be our go-to hotel wherever we are. Thank you!

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear JanettePeterson, Our team strives to provide a pleasant stay. We thank you for taking the time to write a review as your feedback is helpful in obtaining this goal. We are thrilled to hear your stay was enjoyable. I appreciate you choosing our hotel while in the area and we hope to see you again on a return visit.... More 

dana point, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel staff was helpful and friendly. took our large group to each activity we had with no problems. Aloud us to have use of their two large rooms and had it stocked for us. Really a great hotel and we had a wonderful experience there. Highly recommend it

Review collected in partnership with Hampton

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Richard C, We are so appreciative of your kind review. It is rewarding to know that your group enjoyed our friendly service. Your remarks serve as encouragement to our team who strive to provide a pleasant stay. Thank you for taking the time to share your experience and please visit us upon your return to the area. Best, Kevin... More 

Normandy, Tennessee
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Checked in to a pleasant looking middle-class hotel in Phoenix called the Hampton Inn on Sunday. It was warm and inviting to the tired traveler. Desk and staff were pleasant and helpful. Had to complement one of them for their eagerness to please. The room offered all that one needed or wanted at that moment- rest and warm shower. My... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Trankj, Our staff makes sincere hospitality their priority; I’m glad you enjoyed our friendly associates and comfortable accommodations. Reflections like yours allow us to monitor our guest experience. Thank you for your time in reviewing your stay, and we hope to host you again. Best, Kevin Barbour General Manager More 

Boston, MA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Everything about this hotel was top-notch. The rooms and linens were fresh and the beds were as comfortable as any 4-star hotel. The hot breakfast was more than adequate. I would highly recommend this hotel to anyone. Their lobby could use some decorating help. It left me cold, and first impressions count. I would be happy to offer my decorating... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Tina K, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding our lobby decor; I have taken note. On behalf of our entire... More 

Olivette, Missouri
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Had a lovely hotel experience--very helpful staff , very clean up to date room, comfy bed, terrific breakfast, close to Scottsdale, shopping and good restaurants and the Heard Museum. Would certainly stay here again!!

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Roz T, I’m delighted to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to deliver a positive guest experience; your feedback serves as encouragement to our associates. We appreciate having you as our guest, and we hope you’ll visit us again soon. Best, Kevin Barbour General Manager More 

RSM, California
Top Contributor
71 reviews 71 reviews
29 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently spent 2 nights on business. This was my first visit to this hotel in this area of Phoenix. I was truly impressed in every way. Very clean hotel, very good location in nice part of town with free parking. Rooms were clean and modern with all the amenities. Their included breakfast was very satisfactory with plenty of choices... More 

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Travlin2, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Kevin Barbour General... More 

Flagstaff, Arizona
Contributor
19 reviews 19 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice hotel..great staff. we like the area because of easy access to the rest of the city. had a problem with the cooling system fan motor went out during the night. Just turned off cooling. Lucky it wasn't the summer.

Review collected in partnership with Hampton

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear paul4golf, Thank you for your time in reviewing our hotel. I'm so sorry your air conditioning fan went out during the night; this issue has been addressed. We thank you for your compliments regarding our great hotel and location, but more importantly our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your... More 

Klamath Falls, Oregon
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Just spent four nights at the Hampton and enjoyed the stay. The front desk was very helpful at check in and in recommending nearby shopping and restaurants. The breakfast each morning is much more than the typical chain hotel breakfast. Hot and cold cereal, several types of fresh fruit, yogurt, waffles, eggs, sausage, milk fruit juices and coffee. The beds... More 

Was this review helpful? Yes 1
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Rjmud, We're happy to hear from you! It's great to know that you enjoyed our ample breakfast, comfortable beds and friendly associates as well as our great location. We look forward to you visiting us again the next time you travel to the area. Best, Kevin Barbour General Manager More 

1 review
5 of 5 stars Reviewed November 17, 2014

My stay was awesome, I was provided great service, when I arrived I was starving and all the restaurants was closed. The Front Desk attendant offered me all type of food from the store. I appreciate him going the extra mile. The staff was super friendly and I will definitely stay again on my next business trip.

Review collected in partnership with Hampton

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear 306dedrac, I'm so glad you enjoyed your stay. It is wonderful to know that you found our associates friendly and accommodating. Your review and recommendation are welcomed and appreciated. Thank you for staying with us. Best, Kevin Barbour General Manager More 

Glenmoore, United States
2 reviews
5 of 5 stars Reviewed November 17, 2014

Whenever I travel on business to Phoenix I stay at this location. The pricing is great, the rooms are wonderful and the staff is so accommodating. Like the hotel version of Cheers - everyone is welcome!

Review collected in partnership with Hampton

Was this review helpful? Yes
ConcordHospitality, General Manager at Hampton Inn Phoenix-Biltmore, responded to this review

Dear Valerie S, Welcome back! Thank you for your review and recommendation of our modern hotel and wonderful staff. I’m pleased to hear that our staff’s excellence in service make for a truly fantastic experience. We have a great team comprised of dedicated associates that genuinely care about providing each guest with an exceptional stay. I’ll be certain to pass... More 

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Additional Information about Hampton Inn Phoenix-Biltmore

Address: 2310 E. Highland Ave, Phoenix, AZ 85016 (Formerly Hotel Highland at Biltmore)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Phoenix-Biltmore 3*
Number of rooms: 119
Reservation Options:
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Also Known As:
Highland At Biltmore Phoenix
Hotel Style:
#7 Family Hotel in Phoenix
#8 Business Hotel in Phoenix
#12 Romantic Hotel in Phoenix

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