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Courtyard by Marriott Phoenix Airport

3.0 of 5 2621 South 47th Street, Phoenix, AZ 85034
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Courtyard by Marriott Phoenix Airport
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Courtyard by Marriott Phoenix Airport
Courtyard by Marriott Phoenix Airport
Courtyard by Marriott Phoenix Airport
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136 reviews from our community

Traveler rating
    56
    54
    18
    5
    3
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31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
2 of 5 stars NEW via mobile

The rooms here are typically smaller than rooms at most Courtyards. They could also use some updating. That's ok. As a Marriott platinum member, I see many of these places in need of a facelift but they are clean, comfortable, and the staff is friendly. Not so here. On average, I would say the staff here is less than friendly.... More 

Was this review helpful? Yes
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hello Will M - Thank you for your honest feedback. I appreciate your loyalty as a Marriott Platinum Elite member. I am sorry to hear of the issues you experienced during your stay with our team. It appears as we did not deliver on the top notch Marriott service that our guests expect when they stay in our hotels. I... More 

Coral Gables, Florida
Top Contributor
86 reviews 86 reviews
17 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We checked in to spend a night near PHX and use their shuttle for a 9:49 a.m. flight home next day. The hotel has an adequate lobby and we enjoyed the fire ring outside by the pool. On a cool desert night, it's very cozy to sit out and you can pull the comfortable chairs closer or farther from the... More 

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State College, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 1 week ago

I'm a long-time Marriott customer, and have never been disappointed in the cleanliness and accommodations at any Marriott. The shuttle service to & from the Phoenix airport was fantastic: available 24/7. I was also able to be shuttled to downtown near multiple restaurants, which was a bonus for a traveler without a rental car. The pool, hot tub, fire pit,... More 

Was this review helpful? Yes
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hi Barbara H! Thanks for the review. I'm happy that you were able to take advantage of all our hotel has to offer including our recently renovated outdoor pool and courtyard area. Thank you for recognizing our team and all that they do. At Courtyard, our team wants to be able to serve our guests in multiple areas instead of... More 

Chicago
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel that is close to Phoenix airport and reasonably near the Arizona State University. The rooms and common areas are very nice and clean. The staff is very accommodating. They have a shuttle to drive guests to the airport or nearby restaurants, It is a very nice service for guests without a rental car. I had a team... More 

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PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hi dac831 - Thank you for the feedback! I'm glad our hotel enabled you to be productive for work and to get out and explore at the same time. Thank you for staying with us and I hope to see you again on the next trip! Allen General Manager More 

rhode island
Top Contributor
143 reviews 143 reviews
50 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This review would have been a five star except for the outdated in room A.C. unit that cycled every 20 minutes and started wit a loud bang, thus waking us up continually. I am almost deaf and this still caused a sleeping problem. As I realized on a return flight, HEY shut the A.C. off! Shuttle service was as fast... More 

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PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hi stjohnar - Thank you for writing! I'm happy to hear that our service was exceptional and our team took care of all your needs. Thank you for the comments about the A/C units. I'm sorry that you experienced an issue and I'll pass this along to our engineering team to investigate. We hope to see you again when you... More 

Chicago, IL
Senior Contributor
32 reviews 32 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Stayed here recently for a weekend business conference. I've stayed at many Marriott Courtyard's in the past. But this one is tired. It is older, the AC units are old and loud (in my room the AC frame is broken), the computers/printers in the lobby for email and printing tickets didn't work and the staff had no idea how to... More 

Was this review helpful? Yes 1
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hello Gary B - Thank you for your honest comments. I appreciate you sharing your experience with the TripAdvisor community. I'm happy that you found the service at our hotel to be exceptional. I do appreciate your comments about the decor and equipment in the lobby. I'll make certain to share your feedback with our ownership group as our guest's... More 

North Ridgeville, Ohio
Senior Contributor
33 reviews 33 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel was very clean and well kept. Beds very comfortable and bedding just right. Front staff were very friendly despite being extremely busy for Super Bowl week and having multiple duties (drove shuttles). There is no concierge but staff know the immediate area and downtown well enough to steer you right. The only unfriendly woman was the middle age... More 

Was this review helpful? Yes 1
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hi Maracaj - Thank you for the feedback! We take pride in providing top notch service and I'm happy to hear that you enjoyed our hotel staff and found our property to be well maintained. I apologize that we were not able to meet your room request. I will share your comments with our hotel team so we can improve... More 

London, United Kingdom
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 25, 2015

The standard room was exactly as expected, clean, comfortable and generic. The cafe sold some morning food, nothing special. I've no idea whether there was another breakfast place in the hotel as we were only shown the cafe, but pics I've seen since would suggest there is. In fact, we were told nothing at all other than where to find... More 

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PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hi Arsey00, Thank you for your candid feedback. I'm glad you found our hotel rooms to be clean and comfortable. We strive to deliver great service to our guests and I will share your comments with our front office team so that we can improve in the future. Thank you again for sharing and we hope to see you again... More 

Bangor
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 27, 2014

The room was adequate for our short stay to catch our flight and the beds were comfortable. The problem was the antiquated A/C system that woke me every time it went on. My wife wore ear plugs but I couldn't because one of us needed to hear our wake-up alarm. The morning staff was not friendly and seemed bothered to... More 

Was this review helpful? Yes
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hi Bob A - Thank you for the feedback. I apologize that your stay was not up to our standards of service. I will share your feedback with our team and Operations Managers to ensure we resolve these challenges moving forward. Thank you for staying with us and I hope that you will give us another opportunity to make it... More 

Dublin, California
Top Contributor
201 reviews 201 reviews
80 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed December 15, 2014

One of the potential advantages of this Phoenix Airport hotel is its shuttle service to and from the airport. We had the info desk at the Phoenix Airport call for us at 1:42 PM on a Saturday. We were told that the shuttle would arrive in 15 minutes. It took two more calls and we had to wait 36 minutes... More 

Was this review helpful? Yes 1
PHXCA_GM, General Manager at Courtyard by Marriott Phoenix Airport, responded to this review

Hi EveSP, Thank you for sharing your experience with us. I'm disappointed to hear that your stay with us did not meet your expectations. I will share your experience with our Operations Managers to investigate the issues that occured during your stay. I hope that you enjoyed your tour and that it was a beautiful sight. I hope that you'll... More 

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Additional Information about Courtyard by Marriott Phoenix Airport

Address: 2621 South 47th Street, Phoenix, AZ 85034
Location: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Phoenix Airport 3*
Number of rooms: 133
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Also Known As:
Courtyard By Marriott Phoenix Airport Hotel Phoenix
Courtyard Phoenix Airport
Phoenix Courtyard
Phoenix Marriott
Hotel Style:
#43 Business Hotel in Phoenix

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