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All 174 Phoenix hotels

Extended Stay America - Phoenix - Airport

2.0 of 5 Hotel   |   3421 East Elwood Street, Phoenix, AZ 85040
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Ranked #90 of 174 Hotels in Phoenix
A recent review
3 of 5 stars reviewed 1 week ago
Eric S
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47 reviews from our community

Traveler rating
    16
    8
    11
    10
    2
See reviews for
4
9
9
14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I don't like cheap hotels usually, but when I have to share with friends who cannot afford much, clean and friendly count for alot. I will probably recommend this to others when we go to Phoenix. The lady manager behind the counter was very hardworking.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Eric - We want to thank you for taking the time to post a review of your stay. We are so pleased to hear that you enjoyed your clean room and our friendly staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

I moved from OH to AZ and needed a place to stay until I found a permanent place. This was an excellent place. The staff is exceptional and they helped with every aspect of my stay. Considering how close it is to the airport, you would never know for how quiet it is. Try it out, you won't be disappointed.

Was this review helpful? Yes
Springfield, Missouri
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 27, 2014

This was a budget priced room and it was clean but very dated in appearance. The "limited" breakfast was indeed limited. Overall an acceptable but very ordinary facility. We had a problem initially with the a c but they addressed that in a fairly timely manner. They seem to operate with a very limited staff.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Henry - Thank you for telling us about your stay. We are disappointed that we did not exceed your expectations; however we are glad that we provided you with a clean room and timely service. We will use your feedback to continue to improve our hotel and our guest's experience. Thank you again for your review. If you would like... More 

Ciudad Obregon, Mexico
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 2, 2014

stayed here at my arrival from a flight, then moved to another hotel for a couple of days, stayed here with my gf, on the moment we arrived at the hotel room, there was this felling of old and dirty, this hotel really needs and update, the bathroom "badRoom" i guess it was once white, but now it was all... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

The feedback provided in your review is much appreciated. I was disheartened to read that you felt the furnishings in your room were outdated. As well, I do apologize that your bed was not comfortable. Please know that your feedback on these issues will be helpful to us as we continually work to improve our hotel. Thank you so much... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

I am currently a resident in this location, and will be for another 18 nights. Since I've arrived, the staff has been very kind and accomodating, I'm very impressed with their excellent customer service. The front desk person I've been in contact with is Maria, she is an awsome staff member and very pleasant to deal with. The room is... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you so much for posting a review of our property. I'm thrilled to read that we have provided you with a clean, comfortable room. As well, I am so proud to read of the excellent service you've received from my staff. Thank you again for sharing your experience with us. I do hope that you will return to our... More 

Show Low, Arizona
Top Contributor
102 reviews 102 reviews
32 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed June 11, 2014

I rented two rooms for one night before a trip. This hotel is fairly close to Phoenix Sky Harbor International Airport so that was convenient and the reason for our stay and price off of one of the many sites that provide low rates and reservations. The bathroom is very small and overall the entire room was pretty small. The... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that your room was in such disrepair and that there were so many cleanliness issues. I will be sharing all of your comments with my maintenance and housekeeping staff so that they can tend to these issues and we can... More 

1 review
2 of 5 stars Reviewed May 21, 2014

Rough stay. AC quit working in middle of the night after a 105 degree day. Towels like sandpaper. Bed hard. Not even a couple complimentary coffee packs for room. No shampoo in shower on the one trip I didn't have any. This place needs someone to straighten it up.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Airport, responded to this review

Ryan – Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues in your room. I will meet with the staff to review our maintenance policies to ensure your experience is not repeated. Please know, while we do not offer toiletry items in our rooms, we do... More 

Lancaster, Pennsylvania, USA
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed May 20, 2014

We stayed at Extended Stay America in Phoenix on the last day of an eight-day trip of the Southwest. We had a 6 a.m. flight the next morning, so we were looking for a place to sleep for about four hours after a Diamonbacks game and before leaving for Sky Harbor. This was perfect for that purpose. The refrigerator in... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed your fully equipped kitchen during your stay with us. As well, it's great to hear that you were pleased with the air conditioning in your room. Thank you for choosing Extended Stay America. We hope to see you again, should your travels... More 

1 review
3 of 5 stars Reviewed April 16, 2014

The value was good for the price but the room seemed dirty. I was so tired I didn't specify a non-smoking room. It had a strong odor. That was my first impression. The location was great! I was very close to the airport which was my goal. Though there were positive aspects to this hoten, I would probably not stay... More 

Was this review helpful? Yes
Madison, WI
Contributor
20 reviews 20 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 9, 2014

I stayed at this hotel on April 7, 2014. There is no shuttle to or from the Phoenix airport. I booked a taxi to the airport based on the recommendation of the hotel desk clerk. It turned out that the recommendation was for a friend, not an official taxi service. The person did not show up. I then told the... More 

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Airport, responded to this review

Susan – Thank you for taking the time to write a review of your stay. I’m pleased to hear that you enjoyed our convenient location at a great value. In response to your feedback, I will meet with the staff to review our guest protocol so that this issue does not affect our future guests. If you would like to... More 

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Additional Information about Extended Stay America - Phoenix - Airport

Address: 3421 East Elwood Street, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Airport 2*
Number of rooms: 101
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Also Known As:
Extended Stayamerica Phoenix-Airport Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
Hotel Style:
#4 Best Value Hotel in Phoenix

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