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All 176 Phoenix hotels

Extended Stay America - Phoenix - Airport

2.0 of 5 Hotel   |   3421 East Elwood Street, Phoenix, AZ 85040
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Extended Stay America - Phoenix - Airport
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Ranked #88 of 176 hotels in Phoenix
A recent review
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39 people have reviewed this hotel

Traveler rating
    14
    7
    8
    8
    2
See reviews for
3
7
8
12
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
1 review
3 of 5 stars Reviewed 2 days ago NEW

The value was good for the price but the room seemed dirty. I was so tired I didn't specify a non-smoking room. It had a strong odor. That was my first impression. The location was great! I was very close to the airport which was my goal. Though there were positive aspects to this hoten, I would probably not stay... More

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Madison, WI
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel on April 7, 2014. There is no shuttle to or from the Phoenix airport. I booked a taxi to the airport based on the recommendation of the hotel desk clerk. It turned out that the recommendation was for a friend, not an official taxi service. The person did not show up. I then told the... More

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Cambridge, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Extended Stay in Phoenix was a super Suite hotel. Close to everything (Airport, excellent restaurants, baseball pre-season) and the staff, rooms, grounds, and breakfast were outstanding. Definitely would stay there again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed our staff, your room and our location. As well, it's great to hear that our grab-and-go breakfast met your needs. I will be sure to share your kind remarks with our team. Thank you again for your review. It would be our... More

Cortez, Colorado
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 8, 2014

I was in Phoenix for business and my wife decided to stay in the room. She later told me there was a horrible odor as if meth was being cooked nearby. She did not like the appearance of some residents staying there as though there for long term. Only restaurant conveniently close to walk to was a Waffle House, tho... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Kendrick – Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced an unpleasant odor during your visit with us. I will be meeting with our housekeeping staff to ensure this issue is resolved. If you would like to discuss this further, please do not hesitate to contact me... More

Cottonwood
2 reviews
4 of 5 stars Reviewed January 23, 2014

They do have a roll in shower (I use an electric wheelchair) but it would be hard to be able to control water temp and get wet if you use their built in chair. I brought my own chair but still had problems hanging onto short wand. Good space around bed in room, but no outlet by bed to recharge... More

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that handicap room had enough space around the bed, as well as the accommodations in the kitchen worked for you. I will have my maintenance look into the length of the shower hose. Thank you again for sharing your experience with us.... More

San Diego, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2014

I stayed at this hotel from January 8 to January 13, 2014. From my check-in with Maria, the staff member whom I dealt with most, to the day I left, my encounter with the staff was just pleasant. They were always friendly, considerate and professional. The room was exceptionally clean. I was so amazed about the cleanliness of the room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

It is so rewarding to read that you had an exceptional stay with us. Thank you for your comments. I'm thrilled that your stay exceeded your expectations in cleanliness and that our staff was so professional. It would be our pleasure for you to repeat your experience with us in the future. More

Racine, Wisconsin
2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 14, 2014

Rooms were really dirty! From the cigarette burns in the blankets, hair in the shower, cigarette smoke in the non smoking room, dirty silverware, 40 minutes to check in-not a place I would recommend. Staff doesn't talk to each other. Made a promise to move my supervisor to a student room and then didn't fulfill the promise. Let's not forget... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was unclean upon arrival. To prevent this from happening again, my team is inspecting every room more thoroughly prior to check-in moving forward. As well, I apologize that our staff... More

Mesa, Arizona, United States
2 reviews
5 of 5 stars Reviewed January 12, 2014 via mobile

I enjoyed the hospitality of this place especially from the manager Tammy and Taylor who made sure my stay was more than comfortable. Kudos to both of them. I will highly recommend this place to my associates. Keep up the great work.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Regina - Thank you for such a positive review of our property. I'm so pleased to hear that you enjoyed your stay with us and you think highly of our staff, especially Tammy and Taylor. We would love to see you again, should your travels bring you back to our area. More

Greeley, Colorado
1 review
5 of 5 stars Reviewed January 6, 2014

This hotel is a great choice for any purpose of trip. The room was clean, spacious and homey with a kitchenette, bathroom, dining room, recliner, the works. The front desk staff member was kind, courteous and very helpful as well. It is very close to the airport but not so close that you are hearing airplanes all the time. It's... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm thrilled that you enjoyed your clean, comfortable room, especially the kitchen, and our staff's great service. As well, it is great to know that our location was convenient for your needs. We look forward to having you visit with us again in the... More

NEWARK
2 reviews
5 of 5 stars Reviewed January 3, 2014

This is definitely a place I would recommend for stay. Check in went well, my room was clean and I even recieved a complimentary upgrade to a king sized bed. Once I got to the room I recieved a call from the desk making sure the room was up to standard. I will look for extend your stay from now... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Jerry - Thank you for your exceptional review of our property. I'm thrilled that you had a smooth check-in experience and enjoyed the complimentary upgrade our staff provided. It was a pleasure having you stay with us and we look forward to having you return in the future! More

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Additional Information about Extended Stay America - Phoenix - Airport

Also Known As:
Extended Stayamerica Phoenix-Airport Hotel Phoenix
Extended Stayamerica Phoenix-Airport Hotel
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
Address: 3421 East Elwood Street, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#6 Best Value Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Airport 2*
Reservation Options:
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