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All 174 Phoenix hotels

Extended Stay America - Phoenix - Airport

2.0 of 5 Hotel   |   3421 East Elwood Street, Phoenix, AZ 85040
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Extended Stay America - Phoenix - Airport
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Ranked #90 of 174 Hotels in Phoenix
A recent review
3 of 5 stars reviewed 6 days ago
S_Malmstrom Eden Prairie, Minnesota
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51 reviews from our community

Traveler rating
    16
    10
    12
    10
    3
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5
11
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14
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Eden Prairie, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

This place is for the bare bones kind of traveler. You get a full kitchen but no pots, pans, silverware, etc. You have to ask for that at the desk. I didn't bother. I ordered a pizza from Rosetta's Pizzeria that took 1 1/2 & 2 calls for "where's my pizza" to get. Maria at the front desk was very... More 

Was this review helpful? Yes
Prescott, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

had to get assigned three times to even get an acceptable room. first room unmade upon arrival, second room bathroom toilet gushed like a geiser and flooded entire room and into hallway. third room finally OK. no kitchenware as stated in room. carpets dirty and unvaccumed, refridgerators nasty. not al ALL like i expected for the rating i looked at... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for providing us with details about your stay. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, we are checking each room for cleanliness and maintenance issues before a guest is checked in. I am grateful for the feedback you provided so we are... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was kind of nervous because I read some bad reviews from before, but my husband and I decided to give the hotel a chance since we were going to stay just 1 night. The hotel was nice and clean, and when we got there a courteous guy was attending in the front desk. We requested a phone call to... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write such a positive review. I'm so pleased to hear that your room was clean and that our staff was friendly and helpful. It it great to read that you found us to be a great value, and that you will recommend our hotel to others. Once more, thank you for posting your... More 

South El Monte
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

My stay here has been very pleasant, even prior to my arrival, I had to call in due to issues with work, I called into cancel my first night and was given this with no question by Maria Fuentes. And as I arrived Maria was walking into the office and was there to actually check me as well. During my... More 

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed December 13, 2014

I don't like cheap hotels usually, but when I have to share with friends who cannot afford much, clean and friendly count for alot. I will probably recommend this to others when we go to Phoenix. The lady manager behind the counter was very hardworking.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Eric - We want to thank you for taking the time to post a review of your stay. We are so pleased to hear that you enjoyed your clean room and our friendly staff. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 23, 2014 via mobile

I moved from OH to AZ and needed a place to stay until I found a permanent place. This was an excellent place. The staff is exceptional and they helped with every aspect of my stay. Considering how close it is to the airport, you would never know for how quiet it is. Try it out, you won't be disappointed.

Was this review helpful? Yes 1
Springfield, Missouri
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 27, 2014

This was a budget priced room and it was clean but very dated in appearance. The "limited" breakfast was indeed limited. Overall an acceptable but very ordinary facility. We had a problem initially with the a c but they addressed that in a fairly timely manner. They seem to operate with a very limited staff.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Henry - Thank you for telling us about your stay. We are disappointed that we did not exceed your expectations; however we are glad that we provided you with a clean room and timely service. We will use your feedback to continue to improve our hotel and our guest's experience. Thank you again for your review. If you would like... More 

Ciudad Obregon, Mexico
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 2, 2014

stayed here at my arrival from a flight, then moved to another hotel for a couple of days, stayed here with my gf, on the moment we arrived at the hotel room, there was this felling of old and dirty, this hotel really needs and update, the bathroom "badRoom" i guess it was once white, but now it was all... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

The feedback provided in your review is much appreciated. I was disheartened to read that you felt the furnishings in your room were outdated. As well, I do apologize that your bed was not comfortable. Please know that your feedback on these issues will be helpful to us as we continually work to improve our hotel. Thank you so much... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 28, 2014 via mobile

I am currently a resident in this location, and will be for another 18 nights. Since I've arrived, the staff has been very kind and accomodating, I'm very impressed with their excellent customer service. The front desk person I've been in contact with is Maria, she is an awsome staff member and very pleasant to deal with. The room is... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you so much for posting a review of our property. I'm thrilled to read that we have provided you with a clean, comfortable room. As well, I am so proud to read of the excellent service you've received from my staff. Thank you again for sharing your experience with us. I do hope that you will return to our... More 

Show Low, Arizona
Top Contributor
104 reviews 104 reviews
32 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed June 11, 2014

I rented two rooms for one night before a trip. This hotel is fairly close to Phoenix Sky Harbor International Airport so that was convenient and the reason for our stay and price off of one of the many sites that provide low rates and reservations. The bathroom is very small and overall the entire room was pretty small. The... More 

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that your room was in such disrepair and that there were so many cleanliness issues. I will be sharing all of your comments with my maintenance and housekeeping staff so that they can tend to these issues and we can... More 

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Additional Information about Extended Stay America - Phoenix - Airport

Address: 3421 East Elwood Street, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Airport 2*
Number of rooms: 101
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Also Known As:
Extended Stayamerica Phoenix-Airport Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

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