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All 174 Phoenix hotels

Extended Stay America - Phoenix - Airport

2.0 of 5 Hotel   |   3421 East Elwood Street, Phoenix, AZ 85040
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Extended Stay America - Phoenix - Airport
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52%
Ranked #88 of 174 hotels in Phoenix
A recent review
5 of 5 stars reviewed 2 days ago
GuadalupeCastillo
  • Reviews (43)
  • Photos (10)
  • Amenities
  • Q&A
  • Room tips (7)
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43 people have reviewed this hotel

Traveler rating
    15
    8
    9
    9
    2
See reviews for
4
8
8
13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • Any
English first
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I am currently a resident in this location, and will be for another 18 nights. Since I've arrived, the staff has been very kind and accomodating, I'm very impressed with their excellent customer service. The front desk person I've been in contact with is Maria, she is an awsome staff member and very pleasant to deal with. The room is... More

Was this review helpful? Yes
Show Low, Arizona
Top Contributor
89 reviews 89 reviews
29 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed June 11, 2014

I rented two rooms for one night before a trip. This hotel is fairly close to Phoenix Sky Harbor International Airport so that was convenient and the reason for our stay and price off of one of the many sites that provide low rates and reservations. The bathroom is very small and overall the entire room was pretty small. The... More

Was this review helpful? Yes
Manager_11525, Owner at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that your room was in such disrepair and that there were so many cleanliness issues. I will be sharing all of your comments with my maintenance and housekeeping staff so that they can tend to these issues and we can... More

1 review
2 of 5 stars Reviewed May 21, 2014

Rough stay. AC quit working in middle of the night after a 105 degree day. Towels like sandpaper. Bed hard. Not even a couple complimentary coffee packs for room. No shampoo in shower on the one trip I didn't have any. This place needs someone to straighten it up.

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Phoenix - Airport, responded to this review

Ryan – Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the maintenance issues in your room. I will meet with the staff to review our maintenance policies to ensure your experience is not repeated. Please know, while we do not offer toiletry items in our rooms, we do... More

Lancaster, Pennsylvania, USA
Contributor
19 reviews 19 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 20, 2014

We stayed at Extended Stay America in Phoenix on the last day of an eight-day trip of the Southwest. We had a 6 a.m. flight the next morning, so we were looking for a place to sleep for about four hours after a Diamonbacks game and before leaving for Sky Harbor. This was perfect for that purpose. The refrigerator in... More

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write a review of our hotel. I'm glad that you enjoyed your fully equipped kitchen during your stay with us. As well, it's great to hear that you were pleased with the air conditioning in your room. Thank you for choosing Extended Stay America. We hope to see you again, should your travels... More

1 review
3 of 5 stars Reviewed April 16, 2014

The value was good for the price but the room seemed dirty. I was so tired I didn't specify a non-smoking room. It had a strong odor. That was my first impression. The location was great! I was very close to the airport which was my goal. Though there were positive aspects to this hoten, I would probably not stay... More

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Madison, WI
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed April 9, 2014

I stayed at this hotel on April 7, 2014. There is no shuttle to or from the Phoenix airport. I booked a taxi to the airport based on the recommendation of the hotel desk clerk. It turned out that the recommendation was for a friend, not an official taxi service. The person did not show up. I then told the... More

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Manager_11525, Manager at Extended Stay America - Phoenix - Airport, responded to this review

Susan – Thank you for taking the time to write a review of your stay. I’m pleased to hear that you enjoyed our convenient location at a great value. In response to your feedback, I will meet with the staff to review our guest protocol so that this issue does not affect our future guests. If you would like to... More

Cambridge, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 29, 2014

Extended Stay in Phoenix was a super Suite hotel. Close to everything (Airport, excellent restaurants, baseball pre-season) and the staff, rooms, grounds, and breakfast were outstanding. Definitely would stay there again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed our staff, your room and our location. As well, it's great to hear that our grab-and-go breakfast met your needs. I will be sure to share your kind remarks with our team. Thank you again for your review. It would be our... More

Cortez, Colorado
Contributor
12 reviews 12 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed March 8, 2014

I was in Phoenix for business and my wife decided to stay in the room. She later told me there was a horrible odor as if meth was being cooked nearby. She did not like the appearance of some residents staying there as though there for long term. Only restaurant conveniently close to walk to was a Waffle House, tho... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Kendrick – Thank you for taking the time to write a review of your stay. I am sorry to hear that you experienced an unpleasant odor during your visit with us. I will be meeting with our housekeeping staff to ensure this issue is resolved. If you would like to discuss this further, please do not hesitate to contact me... More

Cottonwood
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 23, 2014

They do have a roll in shower (I use an electric wheelchair) but it would be hard to be able to control water temp and get wet if you use their built in chair. I brought my own chair but still had problems hanging onto short wand. Good space around bed in room, but no outlet by bed to recharge... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that handicap room had enough space around the bed, as well as the accommodations in the kitchen worked for you. I will have my maintenance look into the length of the shower hose. Thank you again for sharing your experience with us.... More

San Diego, California
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2014

I stayed at this hotel from January 8 to January 13, 2014. From my check-in with Maria, the staff member whom I dealt with most, to the day I left, my encounter with the staff was just pleasant. They were always friendly, considerate and professional. The room was exceptionally clean. I was so amazed about the cleanliness of the room... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

It is so rewarding to read that you had an exceptional stay with us. Thank you for your comments. I'm thrilled that your stay exceeded your expectations in cleanliness and that our staff was so professional. It would be our pleasure for you to repeat your experience with us in the future. More

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Additional Information about Extended Stay America - Phoenix - Airport

Address: 3421 East Elwood Street, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Airport 2*
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Also Known As:
Extended Stayamerica Phoenix-Airport Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#10 Best Value Hotel in Phoenix
Hotel Class
Number of rooms
101

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