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All 174 Phoenix hotels

Extended Stay America - Phoenix - Airport

2.0 of 5 Hotel   |   3421 East Elwood Street, Phoenix, AZ 85040
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Ranked #97 of 174 Hotels in Phoenix
A recent review
3 of 5 stars reviewed 1 week ago
AZRelocator Rosarito, Mexico
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57 reviews from our community

Traveler rating
    16
    10
    14
    12
    5
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5
11
11
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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West Hartford, Connecticut
Contributor
12 reviews 12 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars NEW

This hotel is a disaster. The service was atrocious. No one ever greeted me, smiled at me, or even said hello. They had no idea which rooms were clean at 7pm when I arrived. The front desk person, had to leave the front desk to physically go to the room to check whether it was cleaned. It took about 15... More 

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Apple Valley, Minnesota, United States
Contributor
11 reviews 11 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

There are so many other choices. Don't stay here. The room stinks and toothpaste all over the front of the Cabinets. I wasn't sure if the sheets were even clean. The people were nice at the front desk but they didn't have to sleep in the room.

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Rosarito, Mexico
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The room on the top floor was quite but only so-so for comfort. It was not filthy but not as clean & tidy as we like. There was a faint smoke smell but we did forget to ask for a non-smoking room. The staff was OK but on check out morning not in site and no bell to ring.Thank goodness... More 

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Salt Lake City, Utah
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

Probably the most uncomfortable bed I have ever slept on in my entire life. The blankets were questionably stained and un-replaceable at every request. The front desk service was great for check in but as soon as we needed anything (blanket, towels, plates) it was unavailable or took forever to resolve. The AC unit in the room was the loudest... More 

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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The worst stay at the hotel ever!!! Firstly we came to check in at midnight and no one was there. After few mins came a girl from the back with dirty T-shirt and she looked so bad. She gave us a smoking room with two beds. I said that we are a couple so would like to get a non-smoking... More 

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UK
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I recently stayed three nights. After the first night I had to request a room change as the continual noise from a creaking floor above my room was unacceptable. I was lucky to get a room change as the reception guy I spoke to in the morning failed to help me. The rooms are showing their age with worn and... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the desk agent was unable to accommodate your room move in the morning and the bathroom fittings were damaged. In response to your feedback, I am having our maintenance staff replace bathroom fixtures where needed, and our staff will make every... More 

Eden Prairie, Minnesota
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 23, 2015 via mobile

This place is for the bare bones kind of traveler. You get a full kitchen but no pots, pans, silverware, etc. You have to ask for that at the desk. I didn't bother. I ordered a pizza from Rosetta's Pizzeria that took 1 1/2 & 2 calls for "where's my pizza" to get. Maria at the front desk was very... More 

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Prescott, Arizona
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 16, 2015

had to get assigned three times to even get an acceptable room. first room unmade upon arrival, second room bathroom toilet gushed like a geiser and flooded entire room and into hallway. third room finally OK. no kitchenware as stated in room. carpets dirty and unvaccumed, refridgerators nasty. not al ALL like i expected for the rating i looked at... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for providing us with details about your stay. The cleanliness and service issues you described are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, we are checking each room for cleanliness and maintenance issues before a guest is checked in. I am grateful for the feedback you provided so we are... More 

Contributor
17 reviews 17 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 11, 2015

I was kind of nervous because I read some bad reviews from before, but my husband and I decided to give the hotel a chance since we were going to stay just 1 night. The hotel was nice and clean, and when we got there a courteous guy was attending in the front desk. We requested a phone call to... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I appreciate you taking the time to write such a positive review. I'm so pleased to hear that your room was clean and that our staff was friendly and helpful. It it great to read that you found us to be a great value, and that you will recommend our hotel to others. Once more, thank you for posting your... More 

South El Monte
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 28, 2014

My stay here has been very pleasant, even prior to my arrival, I had to call in due to issues with work, I called into cancel my first night and was given this with no question by Maria Fuentes. And as I arrived Maria was walking into the office and was there to actually check me as well. During my... More 

Was this review helpful? Yes 1
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Additional Information about Extended Stay America - Phoenix - Airport

Address: 3421 East Elwood Street, Phoenix, AZ 85040
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Phoenix - Airport 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica Phoenix-Airport Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix

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