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Extended Stay America - Phoenix - Airport

2.0 of 5
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3421 East Elwood Street, Phoenix, AZ 85040
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Extended Stay America - Phoenix - Airport
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Ranked #106 of 175 Hotels in Phoenix
A recent review
5 of 5 stars reviewed 4 weeks ago
jesse o Jackson, Wyoming
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73 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Phoenix, Arizona
1 review
1 of 5 stars Reviewed yesterday NEW

I checked in on Wed. May 20th for 5 day stay. Thursday morning I got 2 bites on my left arm and felt itches on other parts of my body. I decided to check ed out on Friday when 2 more itches appear on my left arm. The Mgr. ( Gronky ) inspected the beds and said there were no... More 

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Jackson, Wyoming
Top Contributor
56 reviews 56 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Was surprised to see so many recent negative reviews! My room, on the other hand, was very nice, comfortable and clean. There were, I admit, two small rust spots on the sink drain! But I saw and heard absolutely nothing less than very good during my brief stay! Was surprised there is no wake up call, but I managed! No... More 

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Fort Worth, Texas
Contributor
17 reviews 17 reviews
15 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 19, 2015

I have stayed at several extended stays through out the years and this one is extremely sad,we were informed that no amenities are in the rooms ''cooking utensils and such'' we booked a king smoking room got off the elevator and all you can smell is marijuana,got to the room and no king bed but a full size bed looked... More 

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Tombstone, Arizona
2 reviews
1 of 5 stars Reviewed April 12, 2015

We only stayed one night but it was unnerving. Started with two women next door who were in the "business". First thing that hits you is the stale smoke smell. Nothing like the pictures on the site, small, cramped. Toilet had rust, no mattress pad, dingy towels. Then we opened the night stand and found used drug paraphernalia. A packaged... More 

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Madison, Wisconsin
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed April 6, 2015

We were terribly disappointed in our stay at the Extended Stay Hotel. The room was bare-bones, to say the least... not even plastic cups for a drink of water. There was NOTHING in the kitchen... except what appeared to be mouse droppings on the shelf next to the microwave. The TV did not work upon arrival and the Wifi was... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that there were cleanliness issues in your room and that you were not informed of the amenities we offer upon check-in. The situation you described is unacceptable... More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 6, 2015

First off, I had no idea that this hotel is smoke allowing facility when I made a reservation two months ago. Upon arrival one night ago, we were put in room 301. As soon as we walked out the elevator and into the hallway of third floor, the entire hallway was filled with smoke. That's when I realized that we... More 

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Moscow, ID
Top Contributor
93 reviews 93 reviews
73 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed April 5, 2015

I stayed here one night passing through the area. I had a reservation. Late check-in was no problem. The room was clean and comfortable and quiet. Room has a kitchette, but they don't provide anything like plates, flatware, etc, until you provide them with a list. I guess that's ok and it helps keep the cost down. The downside is... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for your TripAdvisor review of the Extended Stay Phoenix Airport. Please accept our apologies that you were not informed of our dishware policy upon check-in. We do provide dishes and coffee makers along with complimentary in-room coffee to each guest upon request. Dishes are no longer kept in guest rooms to ensure that the dishes are sanitized between... More 

1 review
1 of 5 stars Reviewed March 29, 2015

I will start off by saying run down is excusable, filth is NOT! We went down there for a baseball tournament and figured that we would not be spending much time in the room, thus we didn't want to spend a lot. I would have paid 3 times what we did in order to have a clean place to stay.... More 

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1 review
1 of 5 stars Reviewed March 25, 2015

I wouldn't stay here again for free. From the minute we arrived to minute we left we were miserable. Staff was rude, room was terribly filthy and included a horrific funk. It was a hot day and the air conditioner could barely cool the room which made it even worse. At 2AM I awoke when the air conditioner started to... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. The situations you described during your stay are unacceptable and I sincerely apologize for your experience. The cleanliness and maintenance issues you mentioned are truly regrettable, and in response to your feedback I will be retraining our entire staff to make sure... More 

Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 23, 2015

Extended Stay America(ESA) has a wonderful plan to do away with frills like pool, health room, restaurant/bar etc, replace all that with a full kitchen in every room, call it a suite and charge significantly less than other hotels. Sadly at this location, too much has been ignored and allowed to deteriorate. Several years ago this hotel was a great... More 

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Manager_11525, General Manager at Extended Stay America - Phoenix - Airport, responded to this review

Thank you for completing a review of your stay. I sincerely apologize that you experienced maintenance and service issues during your stay. While I am glad that some of these issues were corrected in a timely manner, I apologize that our staff did not provide you with great customer service. In response to your feedback, we are working to correct... More 

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