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Extended Stay America - Phoenix - Airport

2.0 of 5
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3421 East Elwood Street, Phoenix, AZ 85040
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Extended Stay America - Phoenix - Airport
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Ranked #104 of 174 Hotels in Phoenix
A recent review
3 of 5 stars reviewed 1 week ago
Dan M Chicago, Illinois
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66 reviews from our community

Traveler rating
    17
    10
    17
    13
    9
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6
14
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18
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
1 of 5 stars Reviewed 3 days ago NEW

I will start off by saying run down is excusable, filth is NOT! We went down there for a baseball tournament and figured that we would not be spending much time in the room, thus we didn't want to spend a lot. I would have paid 3 times what we did in order to have a clean place to stay.... More 

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1 review
1 of 5 stars Reviewed 1 week ago via mobile

I wouldn't stay here again for free. From the minute we arrived to minute we left we were miserable. Staff was rude, room was terribly filthy and included a horrific funk. It was a hot day and the air conditioner could barely cool the room which made it even worse. At 2AM I awoke when the air conditioner started to... More 

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Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Extended Stay America(ESA) has a wonderful plan to do away with frills like pool, health room, restaurant/bar etc, replace all that with a full kitchen in every room, call it a suite and charge significantly less than other hotels. Sadly at this location, too much has been ignored and allowed to deteriorate. Several years ago this hotel was a great... More 

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Tucson, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 1 week ago

We stayed here a total of three nights--this place met our needs and budget. It was close to the airport, and in a decent area--it's right next to a Hilton, Holiday Inn Express, and Drury Inn and Suites. Our room and bathroom were clean and fairly modern (flat screen TV, new carpet, A/C worked well). The kitchen could have used... More 

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Glendale, California
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

Oh boy! Where do I start when it comes to this place. I read lots of reviews here and another site and decided to give them a try. NEVER AGAIN!!! PROS: TV worked Close to the freeway CONS: NON-SMOKING ROOM - smelled like smoke OFFICE DESK - was a table that looked like it was bought at ikea read on:... More 

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Barrie, Canada
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel for three weeks during spring training. The hotel was adequate. I have never stayed in a place where housekeeping was only done once a week though.. You can take dirty towels to the front desk and ask for clean ones...same goes for toilet paper, dish cloths and soap. The bed was very hard but we... More 

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1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

In short: it was dirty, disorganized, dangerous and they stole our money. We will NEVER stay at any of these ever again. There was black mold in the bathroom. The room was musty. After four days, we asked for fresh towels. They said we had to walk our dirty towels to the front desk to get clean ones. We did.... More 

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Phx,Az
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I know that they have just been remodeled , so every thing was crisp and new,i was there to just relax , i was surprised that I actualey was given a room on the bottom floor! that was a first, I have never been given a room on bottom floor at any hotel! so that was nice,every thing was clean... More 

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Phoenix
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
76 helpful votes 76 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I stayed here for a bit to be close to a contract job. The room is ok--it's a kitchenette--winter prices higher. But you never know what you are going to get. There is no consistent cleaning that I can tell despite asking over and over, the answers are inconsistent and so is the supposed weekly service. Sheets have not been... More 

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West Hartford, Connecticut
Contributor
12 reviews 12 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel is a disaster. The service was atrocious. No one ever greeted me, smiled at me, or even said hello. They had no idea which rooms were clean at 7pm when I arrived. The front desk person, had to leave the front desk to physically go to the room to check whether it was cleaned. It took about 15... More 

Was this review helpful? Yes 2
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