I recently checked in to my hotel early and was greated with excitement from both the front door and the checkin person. I was given a room with a balcony. I needed to return my car to the airport and I was given the information to the airport and to return. when the shuttle picked me up and returned me... More

Ii stayed here and paid $300 a night which was not worth it. I came to my room after working all day to find no one cleaned my room. Dirty towels were still on the bathroom floor, the bed unmade and trash cans still full. When I called desk they did not seem surprised and did not offer clean towels... More

I waited for this shuttle for almost an hour then finally called the hotel. I was told that the shuttle doesn't run automatically; one must call and arrange for transport and then they will come...which they did. The staff are very nice and helpful, the room service salad was good, and in general the room and hotel is clean but... More

Old, dated, stressed employees. No attention to details. This is simply a neglected Marriott that they have cut amenities to just break even. But it I close to the airport and not expensive. I could mention details but nothing could be fixed with a total refurbishing

When I returned home I realized i had been charged 3 times a day for the internet at $11.95 each. so $35.85 day for 3 night stay. When I called to correct the overcharge, I was told this was correct, they charged for each device I connected (laptop, iPhone and iPad). THey insisted all Marriott full service hotels charged this... More

Last week I stayed at the Phoenix Marriott for two nights due to a business trip. The hotel is not as close to the airport as in other cities. It is also not right off one of the major roads near the airport. I was glad that had GPS. That is one of the reasons I rated this a "3"... More

We stayed here our last night in Phoenix. Thanks to Genevieve L. at the front desk for taking such good care of us. She gave us an excellent recommendation for lunch, The Tee Pee. Our room was extremely neat and clean, the carpet looked new and the room smelled fresh. We had a nice view of Camelback Mountain. Shuttle after... More

The hotel is ok . . . the amenities leave something to be desired. I've stayed at other, less fancy hotels for 1/2 the price and get free WIFI in the room AND breakfast. The staff is very courteous and the facility is clean. We won't be staying at this hotel again.

This is a very standard hotel. No surprises. Clean an convenient. Rooms are big enough. Free parking. Good shower. Clean bathroom. Quite. Friendly staff. There was a small balcony in my room. Good hotel to stay.