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Residence Inn Phoenix Airport

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801 North 44th Street, Phoenix, AZ 85008
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Residence Inn Phoenix Airport
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Residence Inn Phoenix Airport
Residence Inn Phoenix Airport
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198 Reviews from our TripAdvisor Community

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Traveler rating
    72
    83
    28
    10
    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Phoenix Airport
See the most recent reviews
Leesburg, Virginia
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed November 5, 2013

Stayed there two weeks ago when I was in Phoenix on business. I normally stay at this location as it is close to the airport. The front desk staff was excellent every time I dealt with them and the food was good for both breakfast and dinner. The shuttle will take you to restaurants in the area as there is... More 

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for choosing our hotel for your recent trip to Phoenix! We were thrilled to hear how you enjoyed your stay and I will definitely share your review with my staff as this is what we strive to provide to each guest. We look forward to our next oppurtunity to serve you should your travels bring you back to... More 

Palm Springs, California
Level Contributor
79 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 stars Reviewed October 5, 2013

Thanks to US Airways I got stranded here, I waited 40 mins for the shuttle only to find out I was standing on the south rather than north side of the airport. When I met the bus driver he was not only rude but wanted to argue with me. I told him his instructions were vague and incomplete and then... More 

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to provide insight on the stay you had with us. Each and every experience shared, helps us correct any weakness we may have in our service. We would like to sincerely apologize about the misdirection for the shuttle pick up and I will be speaking with my staff to ensure an incident like this... More 

Franklin, Tennessee
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed September 27, 2013

My husband and I stayed here for 5 days while in Phoenix for work. We like the Residence Inn concept for longer stays because after a while most sites start to feel like home. This hotel is a little dated, and not as sleek as some I've stayed in, but the concept is pervasive across this company....friendly, accomodating, and convenient.... More 

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to provide feedback on your stay here with us! Great customer service is an aspect we pride ourselves on and try to perfect daily. We are always open to hearing suggestions on how we can improve our services and will definitely share these with my staff as well as invest in the product you... More 

Albuquerque, New Mexico
Level Contributor
35 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed September 25, 2013

I usually enjoy Residence Inns. This property has the noisiest in-room air conditioning system I have ever encountered. If this were a work place, OSHA would require earplugs. Whenever the compressor cuts in, it starts with a loud clunk and then continues with rattles and rumbles. Being in Phoenix, the unit cuts in every 5 minutes. Being right next to... More 

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to provide insight about your stay with us. Each and every response you provided is greatly appreciated for it's contructiveness and for the assistance it provides to me and my staff to correct any weakness in our service. At the Residence Inn Phoenix Airport, we are committed to providing the highest level of service... More 

Orlando, Florida
Level Contributor
47 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed August 27, 2013

They are all pretty much the same, this one was no exception. Do you ever hang your towels up so you can use them again and save the planet from wasted water and detergent like they ask you too? I do and think it is actually worth it. But of all four days and even with the little tag sign... More 

Was this review helpful? Yes 1
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

We appreciate you choosing our hotel for your recent trip to Phoenix and for sharing your review. I will definitely share this with the houskeeping manager to ensure we are doing our part to provide an eco friendly hotel as this is one of Marriott's great programs. We look forward to welcoming you back should your travels bring you to... More 

Level Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed August 23, 2013

Have found myself staying more and more at Residence Inn's when traveling for business. The Residence Inn Phoenix Airport is about what you'd expect. It is probably one of the older Residence Inn's but it is adequate. The room was a bit stale smelling. Maybe it was because it was over 100 degrees outside and the housekeeper had the temperature... More 

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to share your experience with us here at the Marriott Residence Inn Phoenix Airport. We are glad our free parking was convenient for you and that you were able to take advantage of our breakfast as well as social. We look forward to accommodating you on your next trip out to Phoenix! More 

Lake Saint Louis, Missouri, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed August 4, 2013

The hotel was great, we were upgraded to a two bedroom, nice. We were traveling with small children so a pool was a must. It had a great pool facility. The hotel lobby and breakfast area were updated, our room interior was outdated and the corridors were maze like. Just know the interior is "old residence inn", not new and... More 

Was this review helpful? Yes 1
Angie R, Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for choosing Residence Inn Phoenix Airport for your most recent stay and for sharing your review with us. All guest feedback is important to us. I am glad you enjoyed the complimentary upgrade to a two-bedroom suite and that your family enjoyed the pool area and grounds. We are delighted to share with you that we are on... More 

Asheville, North Carolina
Level Contributor
143 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
2 of 5 stars Reviewed July 26, 2013

We checked into a hotel that had a trash can full of smelly kitchen trash and a mircowave that didn't work.... not to mention the bed was old and needed replacing. We love Marriott but this property disappoints! It is pet friendly which is mostly why we stayed.

Was this review helpful? Yes
Angie R, Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to send us your review. I am sorry that we were unable to provide you with the quality of amenities and cleanliness you expect from our brand. We have addressed your concerns to our maintenance and housekeeping team and hope that we can provide a better experience for you in the future. We take... More 

Pensacola, Florida
Level Contributor
114 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed July 26, 2013

Stayed here the night before a flight out of PHX. The rooms are clean, though not spacious, and the hotel is very convenient to the airport and rental car return. One of the few hotels that recognized my Marriott status and high floor preference.

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for choosing our hotel for your recent trip to Phoenix and for sharing your review. We take great pride in providing excellent service to all of our guests and of course our loyal Marriott Reward members such as yourself. We look forward to welcoming you back to the Residence Inn Phoenix Airport! More 

Randolph, New Jersey
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 17, 2013

A little out of the way for me, but worth it. The price for what you get is excellent. The hotel network is good enough to hold video calls with the family. Restaurants and grocery stores close by, good for grabbing stuff to have in the room while you are there. An aging hotel but maintained nicely and cleaned well... More 

Was this review helpful? Yes
Angie R, General Manager at Residence Inn Phoenix Airport, responded to this review

Thank you so much for your review of your recent stay in Phoenix. I am delighted to learn that you enjoyed your room, with all the unique amenities as well as the location of the hotel. It is great to hear that our service team was able to efficiently assist you throughout your visit. We look forward to serving you... More 

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