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All 174 Phoenix hotels

Residence Inn Phoenix Airport

3.0 of 5 Hotel   |   801 North 44th Street, Phoenix, AZ 85008 (Camelback East)
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Ranked #74 of 174 Hotels in Phoenix
A recent review
4 of 5 stars Reviewed September 2, 2014
Tom K Melbourne, Australia
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156 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Residence Inn Phoenix Airport
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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 2, 2014

US Airlines were kind enough to give me a voucher for 1 night . Nice comfortable and spacious room with kitchen net . Clean and well maintained . free Wifi which is always handy. Some one forgot to leave a rubbish bin in the room But otherwise and comfortable overnight stay They pick up and drop off at airport ,... More

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for this great review! It was a pleasure accommodating you on this unexpected trip to Phoenix and we are truly glad you enjoyed your stay. We hope that you made it to your destination safely and that we see you again in the future. Thank you again! More

Baltimore, Maryland
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 14, 2014

I stayed here sadly for only one night to fly out to Hawaii from PHX and I was SO impressed with the customer service! After speaking to many rude guest service agents at other properties in the area to inquire about their park & fly options, I finally got genuine, polite assistance when I called this hotel. Each time I... More

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for this great review! It is always wonderful to read how accommodating our staff is and how it truly plays a big part in our guests experience. We strive to provide memorable service to each of our guest and both Ashley and Jose are great models of this. We hope your trip to Hawaii is exceptional and we... More

Tucson, Arizona
Top Contributor
97 reviews 97 reviews
43 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed August 5, 2014

A good place to leave your car and stay the night for an early flight. There is good shopping and restaurants close. The light rail is close and a good way to catch a baseball game at Chase Field. They are in the process of remodeling so there is some construction in the day time. Great van drivers and friendly... More

Was this review helpful? Yes 1
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to share this great review from your recent stay with us here at the Residence Inn Phoenix Airport! We are so happy you found this of great value and that the location worked out perfect. Our friendly staff is definitely one of our great assets as we strive to provide exceptional service with each... More

Ewa Beach, Hawaii
Top Contributor
189 reviews 189 reviews
166 hotel reviews
410 helpful votes 410 helpful votes
3 of 5 stars Reviewed August 5, 2014

I stay in a lot of hotels, and have several criteria for what makes a comfortable stay. First and non-negotiable is a friendly staff; although our interaction with the staff here was limited, we had no reason to believe they weren't friendly ... we were allowed to check in early after a long flight, which was greatly appreciated. Just as... More

Was this review helpful? Yes 1
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to provide us insight on your stay here with us here at the Residence Inn Phoenix Airport. We want to sincerely apologize for the situation that occurred upon your arrival and want to ensure we address these types of situations with our employees so that we handle in a different manner in the future.... More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 31, 2014

I have just completed a 5 month stay at this hotel. It was TRULY IMPRESSIVE. The staff is absolutely WONDERFUL from the people taking care of your room, to the staff at the front desk, to the staff working in the kitchen to the Manager and Assistant Manager! I knew them all and they all made me feel like I... More

Was this review helpful? Yes 1
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for this GREAT review! It has been our pleasure accommodating you here at the Residence Inn Phoenix Airport these past few months. We are so happy you choose our location for your stay in Phoenix as we know you had other options closer to your work, this means the most to us! We hope that your travel plans... More

Atchison, Kansas
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 25, 2014

i was on a layover from a U.S. airways flight on july 2nd. the air line gave me a free stay at the hotel since i wasnt leaving till the next morning. Upon arriving at the hotel i was asked for my credit card incase i had room service or any extras. Upon leaving i gave back the room key... More

Was this review helpful? Yes 2
Angie R, General Manager at Residence Inn Phoenix Airport, responded to this review

We want to thank you for sharing your experience with us during your most recent stay at Residence Inn Phoenix Airport. We would like to apologize for the inconvenience this may have caused you, but please know that we do have the proper procedures in place when an incident like this occurs. We have a zero tolerance smoking policy in... More

Ellicott City, Maryland
Top Contributor
60 reviews 60 reviews
18 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed July 8, 2014

Pros: Very nice staff Close to Airport Pretty Good Breakfast (for a RI)--some sort of dinner/drinks at night Clean/decent sized rooms with kitchens Cons: Rooms are VERY dated--peeling wallpaper, hard water stains, chipped/scratched porcelain thoughout Everything in the rooms are loud (AC/bathroom vent) From a room perspective, the hotel is well past it's prime and could do with a refresh.... More

Was this review helpful? Yes 1
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for sharing the details of your stay with us here at the Residence Inn Phoenix Airport. It was great to hear how nice the staff was, as we all strive to provide exceptional service for each of our guests . We are currently in the process of refreshing our rooms and can not wait to share our new... More

Orlando
Top Contributor
55 reviews 55 reviews
18 hotel reviews
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed July 6, 2014

Ended up staying at this hotel for one night when connecting flight was seriously late and travel plans were disrupted. Made reservation and checked in within two hours. The hotel has a free shuttle to/from airport which is great because the cost of taking a cab is about $15. The hotel does not have ice machines, which I thought was... More

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for taking the time to provide insight on your stay with us. We know what a inconvenience it can be when your travel plans get changed last minute but we are glad we were able to accommodate you and your family. It's unfortunate that you did not have a great breakfast experience but we want to do everything... More

Odenton, Maryland
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 30, 2014

I found it unacceptable for the airport shuttle bus driver to ask for tips. That ruined the good impression I received from the rest of the employees. Hotel is at a good location within proximity from the airport.

Was this review helpful? Yes 1
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

We would like to sincerely apologize for the service you received from our drivers. An incident such as this is not tolerated and will be address promptly with the employees. We strive to provide an exceptional stay for each of our guest and are disappointed in the service you received. If we can be of any assistance, please do not... More

Georgetown, Texas, United States
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 23, 2014

Shuttle service to and from airport was very responsive. Driver was very helpful. Would be a good idea if he could be trained to use his seat belt. We were stranded in Phoenix due to airline issues. Front desk staff was very helpful offering various personal items to make our stay comfortable. Room was clean and comfortable. I would definitely... More

Was this review helpful? Yes
Stephanie R, Front Office Manager at Residence Inn Phoenix Airport, responded to this review

Thank you for staying with us here at the Residence Inn Phoenix Airport. We know what a big inconvenience it can be with having an unplanned trip but we are happy that we could provide an exceptional stay. We have spoken to all of our van drivers about the importance of safety and will ensure a seat belt is worn... More

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Additional Information about Residence Inn Phoenix Airport

Address: 801 North 44th Street, Phoenix, AZ 85008
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Phoenix Airport 3*
Number of rooms: 200
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Also Known As:
Residence Inn Phoenix Airport Hotel Phoenix
Phoenix Residence Inn

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