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Pointe Hilton Squaw Peak Resort

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7677 North 16th Street, Phoenix, AZ 85020
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Pointe Hilton Squaw Peak Resort
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Pointe Hilton Squaw Peak Resort
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2,174 reviews from our community

Traveler rating
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    784
    393
    170
    83
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1,048
353
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357
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Pointe Hilton Squaw Peak Resort
See the most recent reviews
Top Contributor
83 reviews 83 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 8, 2012

I was at the Pointe Hilton for 6 days for a conference. The site was beautiful. Everywhere I went resort staff were exceptionally friendly, and obviously well trained in customer service. The casita I stayed in was well appointed and had a huge porch that I used every day to soak up sun and relax. I would recommend this to... More 

Was this review helpful? Yes
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Lolagirl92, Thank you for your considerate review. Your feedback is greatly appreciated and will be shared with our team. They truly do strive to provide our guests a positive experience, and will do what it takes to make it happen. I hope to have the opportunity to welcome you back in the future. Regards, Teri Agosta More 

Los Angeles, California
Contributor
16 reviews 16 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 8, 2012

I stayed here in August with my girlfriend for two nights, and we decided to stop here after finishing our road trip through the Southwest to relax and unwind before heading back to Los Angeles. Needless to say, we were very disappointed with our experience at this hotel. The largest problem with this hotel is that it is extremely, extremely... More 

Was this review helpful? Yes 5
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello dfotinich, Thank you for taking the time to review our resort on TripAdvisor. Your feedback is greatly appreciated, and I am happy to know you enjoyed your suite accommodations. However, I am naturally disappointed that your time with us was not more positive. I hope that we will have another opportunity to create a more pleasant experience for you.... More 

Charleston SC
Senior Contributor
48 reviews 48 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 7, 2012

The Pointe Hilton Squaw Peak Resort is a friendly and comfortable venue located about 5 miles north of downtown. Its layout is a little confusing, with a number of two story "Casitas" (bungalows) scattered on the property in addition to the main buildings which are more conventional hotel-like rooms. We found navigating around the property was a little confusing at... More 

Was this review helpful? Yes 1
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Hodmeister, Thank you for sharing your views with fellow travellers on TripAdvisor. I am delighted to know you enjoyed your time with us, but disappointed to read that your experience at Rico's was not to your satisfaction. If you would like to further discuss your experience, please do not hesitate to reach out to us. I hope to welcome... More 

San Jose
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 6, 2012

Positive: I got a suite for the price of a single room. Negative: Layout is more like a motel; everything is spread out, and signage is spotty. The only full restaurant is across the parking lot from the hotel, with its entrance seemingly deliberately obscured. Room service doesn't start until 7 AM, and they can't get food to you until... More 

Was this review helpful? Yes 1
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello BillSJ, Thank you for your honest feedback and concerns regarding your recent stay at the Pointe Hilton Squaw Peak Resort. Please accept my apologies for not meeting your expectations. I value your comments, and am greatly disappointed that we did not have the opportunity to speak with you while you were with us to ensure we made every effort... More 

Waunakee, Wisconsin, United States
Contributor
14 reviews 14 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 6, 2012

We stayed one night at the hotel in mid October. We were upgraded to a 2 story villa. Very nice accomodation- bedroom upstairs with 2 queen beds,a bathroom, and large outdoor deck. Downstairs a living room with a sofabed, kitchen and bathroom. The villa was very clean and everything in working order. The property is large - we were very... More 

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TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Cindy M, Thank you for taking the time to share your positive experience with fellow travellers. Your feedback and loyalty to Hilton is greatly appreciated. I am happy to know you and your family enjoyed the resort and its facilities. I hope you will consider returning to the Pointe Hilton Squaw Peak Resort in the future. Regards, Teri Agosta More 

Bonney Lake, Washington, United States
1 review
5 of 5 stars Reviewed November 5, 2012

We are so glad we chose this hotel and are already planning a trip back in the future. We stayed for 4 days, and had the best time. The staff was very friendly and accomodating. The hotel itself was gorgeous! In one area you felt like you were in a palm tree jungle where it had a huge fountain in... More 

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London, United Kingdom
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed November 4, 2012 via mobile

We got an upgrade when we arrived, but even if we hadn't, it would still be great. Good clean rooms, brilliant pools. Nice food. Wouldn't necessary say its a water park as has only one slide, but, the lazy river was great. Only downside is its a little isolated, but enough facilities on site so not to worry.

Was this review helpful? Yes
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Caroline F, Thank you choosing to stay at the Pointe Hilton Squaw Peak Resort and for sharing your experience with fellow travelers on TripAdvisor. I am delighted to know you enjoyed your time with us and look forward to welcoming you back. Regards, Teri Agosta More 

Plymouth, Wisconsin
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed November 3, 2012

The first night we stayed we had a room that was impossible to sleep in. When the air conditioning turned on it made an incredible loud banging sound. We went to the front desk the next day to request a different room and share our concern. We were assigned a different room. While we were there waiting to talk to... More 

Was this review helpful? Yes 1
TeriAgostaGM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Lynn G, Thank you for taking the time to review our resort. Please accept my apologies for the disturbance you experienced in your suite. I am glad to know we able to relocate you to a more acceptable accommodation. After speaking with Mr. Jones, it is my understanding he explained to you that day that, although he would have... More 

Minneapolis, Minnesota
Top Contributor
174 reviews 174 reviews
42 hotel reviews
95 helpful votes 95 helpful votes
5 of 5 stars Reviewed October 31, 2012

I lived in the Phoenix metro for 22 years so I'm familiar with most all of the resorts and hotels in town. I frequently return to PHX on business and to visit friends and I always try to use a Hilton brand since I'm an HHonors member with Hilton. This North-side location would not have been my preferred choice due... More 

Was this review helpful? Yes
Albano Laziale, Italy
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 29, 2012

Resort, really excellent friendly service and cleanliness. Impeccable hospitality and professionalism of the reception, always available to solve all the applications submitted. Very nice rooms very well kept, and clean. The pools are very clean and cozy. Really interesting the gym with modern machines and very flexible schedules. I can not be more than satisfied

Was this review helpful? Yes 1
Hotel Review Summarization

What travelers say

  • Lazy river(62)
  • Water park(50)
  • Pool area(24)
  • Living room(13)
  • Very nice(11)
  • Very good(4)
  • Parking lot(4)
  • Mini golf(3)
  • Front desk staff(3)
  • Rooms are clean(3)
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