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Pointe Hilton Squaw Peak Resort

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7677 North 16th Street, Phoenix, AZ 85020
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Pointe Hilton Squaw Peak Resort
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Pointe Hilton Squaw Peak Resort
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2,266 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

While we really were on a Business trip in downtown Phoenix this hotel allowed us to feel like we were sort of on vacation. The service in the main lobby was awesome the rooms were a good size. The beds were comfortable and there's a lazy river on site that was really relaxing. The weekend was really crowded but during... More 

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San Francisco, California
1 of 5 stars Reviewed 3 days ago NEW

The friendly staff are the only decent element of this property. The grounds and pool areas and rooms are filthy. The parking lot is full of workers golf carts piled with tools, ladders and dirty laundry. The laundry room area chaos dominates the sound in many of the rooms. The view of the swamp coolers on the roofs was only... More 

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JonMcFarland-GM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello 1137red, It is extremely unfortunate to see the frustrations and disappointment in your stay. It is our goal to provide a clean, comfortable environment for our guests. Please accept my apologies for failing to meet your needs and expectations. We will look into your comments about the cleanliness of our pool areas and grounds, as we pride ourselves on... More 

Tucson, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Staff was courtesy and the emenities were as expected. I advise that you review your bill for charges, I received a charge on my bill that was not incurred by me. The check-out staff handled the situation, however we left wondering if the amount would later show on our account, as the financial department would determine whether the charge was... More 

Review collected in partnership with Hilton Hotels & Resorts

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Atlanta, Georgia
Level Contributor
33 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have had the privilege of staying at this property over 35 nights so far this year. I say that its a privilege because of my 1000's of nights I have spent in hotels in the past 31 years of steady business travel, this hotel stands among the best. I'll have to admit I was a little concerned in staying... More 

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Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

We attended a wedding in June , where the daily temp was well over 100 degrees. The hotel didn't book one large group of rooms together, but rather randomly throughout the Point North building. The hotel campus is very large and to get from the lobby to Point North without a shuttle in the heat would be difficult from the... More 

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1 review
2 of 5 stars Reviewed 4 days ago NEW

The bed and pillows were uncomfortable. Sticky stuff on the carpet, mold in the shower and the waterpark had trash all over the place. Parking lot a mess. Not a good experience, I will never stay at this one ever again, for 160.00 bucks a night I expected a real nice room.

Review collected in partnership with Hilton Hotels & Resorts

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JonMcFarland-GM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Robing216, Your review is appreciated. Thank you for taking the time to share your feedback. Please accept my apologies for not meeting your expectations. It's disappointing to know we weren't able to resolve your concerns, prior to your departure, to ensure you had a more positive experience. Our guests' feedback is valuable as we continue to find ways to... More 

Philadelphia, Pennsylvania
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

I enjoyed my 8 night stay at this resort, although I was there on business I stayed a few extra days to enjoy the water park located on the grounds of the hotel. This resort has plenty of swimming pools and dinning options. I'm looking forward to coming back next year.

Review collected in partnership with Hilton Hotels & Resorts

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Peoria, United States
1 review
2 of 5 stars Reviewed 1 week ago

The service at this hotel was great and everyone was friendly. The hotel itself was not very good. The pool/lazy river/slide was very dirty or not working well. Our hotel suite had a bed that was right in front of a door way. Very awkward to put out stuff in the bedroom. Plumbing was bad. We could hear every time... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
JonMcFarland-GM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Renee, I appreciate you taking the time to share your feedback. We value our guests' opinions and observations. I'm delighted to know you found our service and team members welcoming. Your comments regarding the pool area has been shared with our team to ensure an increased awareness of their surroundings. The configuration of our suites is currently under consideration... More 

Saint Johns
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The people working at this hotel go to great lengths to make your stay pleasant. The room service, front desk, and housekeeping staff were fantastic. The only negatives are that the beds were uncomfortable and the room temperatures did not regulate well.

Review collected in partnership with Hilton Hotels & Resorts

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phx, United States
1 review
5 of 5 stars Reviewed 1 week ago

The Point Hilton was the perfect get away for a family birthday and Father's day. Love the rooms that are split with a living room. We have been doing a stay vacation here for 15 years. We will definitely continue to us this location and maybe try other locations. We have referred to family and friends and now enjoy seeing... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Lazy river(62)
  • Water park(50)
  • Pool area(24)
  • Living room(13)
  • Very nice(11)
  • Parking lot(4)
  • Very good(4)
  • Front desk staff(3)
  • Mini golf(3)
  • Rooms are clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Room/suite (43)
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Business center/function rooms (9)
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Hotel & grounds (27)
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Other (53)
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