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Pointe Hilton Squaw Peak Resort

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7677 North 16th Street, Phoenix, AZ 85020
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Pointe Hilton Squaw Peak Resort
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Pointe Hilton Squaw Peak Resort
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2,330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (436)
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Richland, Washington, United States
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is an older property that has not received the maintenance and upgrades that it needs to be a quality destination. Carpet is badly worn. We had poor response on request for repairs. Price was reasonable but this was off season.

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Elk Grove
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Being a loyal Hilton traveler and professional road warrior (Regional Sales Manager for Western U.S.A.), I was shocked at the quality and overall experience at the Pointe Hilton. I used a business opportunity to bring my wife and kids along to enjoy the Hilton's water park/pool while I was working and could not believe the general disarray and clientele enjoying... More 

Was this review helpful? Yes 1
San Francisco, United States
2 of 5 stars Reviewed 2 days ago NEW

Check in was slow, my room was tiny and cramped, toiletries stingy, hangers stingy, no waste basket by desk. TV watching required craned neck. Bed and towels were wonderful. In Hilton's defense, I did not lodge official complaints at the time because I was in all day meetings and was too exhausted to deal with it.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
JonMcFarland-GM, General Manager at Pointe Hilton Squaw Peak Resort, responded to this review

Hello Leslie B, Please accept my apologies for not meeting your expectations, and the frustrations you encountered during your time with us. We do value your feedback and loyalty to Hilton. The comfort of our business traveler is critical to our success. I'm sorry we didn't have the opportunity to make it right for you. It is my hope you... More 

Cicero, Indiana
Level Contributor
7 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

Outdated casita, noisy. A fridge and a microwave count as a kitchen apparently. No utensils, napkins, cups. There were 4 Styrofoam plates provided. Sinks wouldn't drain, carpets were dirty, TVs worked intermittently at best (no signal was the message) The pools were cloudy, food was basic and not well done. Couldn't even get a cab to come out there to... More 

Was this review helpful? Yes 1
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 2 days. The rooms aren't that impressive, but the beds are pretty comfortable. You stay here for the water park though. I have a 6 year old and a 1 year old. We felt like everything was very safe and super fun. The hole in the wall restaurant was eh, but the breakfast buffet at Rico's was... More 

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5 of 5 stars Reviewed 4 days ago NEW

Employees are very kind and it is an amazing hotel! We would all definitely come back! The view was beautiful of the mountains and the lazy river was awesome! We loved being able to play in the pool all day!!

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Casa Grande, Arizona
Level Contributor
67 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Before checking in I read reviews, I Thought they were being picky.. Sadly they are not. This "resort" is not Hilton quality room wise. The Waterpark is fun. Alec was a great server both days. They are expensive but I knew that. But when you are tired your room shower won't drain even after 24 hrs and bugs are crawling... More 

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Arizona, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

the resort is very nice... just need a little more monitoring at the pool or/and in the resort lazy river. We were able to hike the trails near the resort at Piestewa Peak. Would be nice if they changed or add the name Piestewa. Overall satisfied.

Review collected in partnership with Hilton Hotels & Resorts

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Griswold, Connecticut, USA
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed in a 1 bedroom casita and although it needed some updating and a good carpet and floor scrubbing, it was comfortable. The kids loved the River Ranch water park. Lots of people, tweens and cars parked everywhere on the weekend, so it got better during the week other than the primary restaurant (Hole in the Wall) was closed... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

I spent this last week at The Hilton in Phoenix, AZ and was surprised of the accommodations. I was there to attend the GCU doctoral residency program The room were clean and with air condition making the rooms comfortable. The bathroom were also clean

Review collected in partnership with Hilton Hotels & Resorts

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Hotel Review Summarization

What travelers say

  • Lazy river(62)
  • Water park(50)
  • Pool area(24)
  • Living room(13)
  • Very nice(11)
  • Parking lot(4)
  • Very good(4)
  • Front desk staff(3)
  • Mini golf(3)
  • Rooms are clean(3)
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661 photos of this hotel

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Room/suite (117)
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Bathroom (32)
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Hotel & grounds (63)
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Dining (23)
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Other (97)

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Room/suite (62)
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Business center/function rooms (13)
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Hotel & grounds (35)
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Bathroom (6)
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View from room (3)
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Pool/beach area (9)
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Dining (5)
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Other (67)
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