We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Crescent Hotel

3.5 of 5 2620 West Dunlap Avenue, Phoenix, AZ 85021
Hotel website
Hotel deals
Special Offer
Breakfast for 2 Included
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
Sheraton Crescent Hotel
Professional photos View all
Browse nearby
Sheraton Crescent Hotel
Write a Review

433 reviews from our community

Traveler rating
    224
    117
    50
    25
    17
See reviews for
95
55
40
192
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (433)
  • Mar-May only
    (121)
  • Jun-Aug only
    (106)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (94)
All months
There are newer reviews for Sheraton Crescent Hotel
See the most recent reviews
Ontario
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 12, 2011

We had another great experience at the Sheraton Crescent. The staff is what makes this property the best around. They are professional, courteous, very attentive and just really cool people to work with. We have used this property for many years and will continue to do so as long as the people we work with remain. We love this property... More 

Was this review helpful? Yes
London, United Kingdom
Top Contributor
68 reviews 68 reviews
45 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 30, 2011

This hotel was just amazing. Had no idea we were in for what we got - a 5 star with amazingly clean and comfy rooms with beautiful decor and very friendly staff. All I can say is stay here, the price was so cheap and what you get in return was perfect, the beds were the best we stayed in... More 

Was this review helpful? Yes
Tucson, Arizona
1 review
5 of 5 stars Reviewed November 29, 2011

I had my entire family stay at this hotel on the weekend of my brother's wedding, November 19th, 2011. During our stay, the staff at this hotel made the entire weekend perfect. I would like to give special thanks to Mike at the front desk for repeatedly going above and beyond for my family and I. Megan from the front... More 

Was this review helpful? Yes
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review

ShevonShannon, Thank you for such a personal post. We are thrilled to hear that our family made you and your family at home while you were in town for your brother's wedding. We will make sure to pass on the thanks to Mike, Megan, David and Steve. We are very lucky to have them. We hope to welcome you back... More 

Kelowna
Contributor
20 reviews 20 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed November 16, 2011

I stayed here over the November 11th weekend as part of a package deal for the Nascar event. Upon arrival my taxi cab driver was having problems putting through my c/c and the valet service were a little rude because of the delay and I seemed to be the one they were giving the gears to. Sorry for not driving... More 

Was this review helpful? Yes 1
Clifton, New Jersey
Senior Contributor
40 reviews 40 reviews
37 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 15, 2011

I used to stay at this hotel a number of years ago when I used to travel to PHX for business. I decided to stay a few days at the property and couldn't of been happier with the service. From the minute I walked into the hotel and checked in, I was happy to see a level of customer service... More 

Was this review helpful? Yes
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review

SpecialKNJ, We are so thankful that you took the time to tell TripAdvisor about your stay at the Sheraton Crescent. You are right that little touches go a long way. Service is important to us and we thank you for recognizing our efforts. We look forward to seeing you during your next stay in Phoenix. Warm Regards, Frank R. Kuhns... More 

Lakewood, Colorado, United States
1 review
5 of 5 stars Reviewed November 13, 2011

This was my first stay at the Sheraton Crescent Hotel in Phoenix and I unexpectedly had one of the best hotel experiences of my extensive travel career. I normally stay in Chandler but due to a NASCAR even I stayed at this hotel and luckily I happened upon what may be the best hotel staff - top to bottom -... More 

Was this review helpful? Yes
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review

Paul, Thank you for writing in such a thoughtful response. We are humbled that you described our staff as one of the best you have encountered. We pride ourselves in be able to meet guest needs no matter what they may be. We hope you had a nice time at the NASCAR race and we hope to welcome you back... More 

Gurgaon, India
Contributor
15 reviews 15 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed November 8, 2011

This is a decent property with value for money. Nicely located on freeway and just across the Mall. However, I found the laundry service was poor. I had to send the cloths back couple of times to get rid of the stains. Choice of food in the restaurent is very limited. As a vegitarian from India, I had tough time... More 

Was this review helpful? Yes
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed November 6, 2011

I recently celebrated my 50th birthday. I decided to do something for myself and by myself. I traveled alone to Arizona and stayed at the Sheraton Crescent. The beautifully decorated and clean lobby caught my attention as soon as I walked in the door. As soon as I approached the front desk to check in, the hospitality and kindness I... More 

Was this review helpful? Yes
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review

Nina, We cannot begin to thank you enough for all of your kind comments, letters and positive thoughts. We were honored that you chose us to celebrate you 50th birthday. You touched so many of our team members just with your great stories and daily smiles. Thank you so much for the bookmark, picture and letter that you sent. It... More 

Boston
Top Contributor
134 reviews 134 reviews
38 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed November 2, 2011

I stay in a lot of SPG hotels, some are great, some awful and some, like this one, a mix of both. If you are an SPG platinum member be sure to ask if they have suite upgrade (even though you are supposed to be offered the best available room this isn't always what happens). The suite I was in... More 

Was this review helpful? Yes
Phoenix, Arizona
1 review
5 of 5 stars Reviewed November 1, 2011

The evening was the perfect opportunity to support EAR CANDY, a local charity that provides youth access to music education. It was a fun girls night out complete with excellent entertainment, food and drinks in a beautiful garden setting. The silent auction was beautifully humble and detailed to include only quality items that we would not find elsewhere (so refreshing!!).... More 

Was this review helpful? Yes
FrankKuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review

GraceAshley, Thank you for joining us during our silent auction to support Ear Candy. We are so glad that you had a nice evening out with your girlfriends. Thank you for the kind words about our silent auction items, our team put a lot of hard work into collecting them. We hope to see you very soon for another 3rd... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Sheraton Crescent Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
TripAdvisor is proud to partner with Priceline, Expedia, Starwood, Hotels.com, AAA Travel Services, Orbitz, Cheap Tickets, TripOnline SA, Booking.com and Tingo so you can book your Sheraton Crescent Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#29 Family Hotel in Phoenix
#39 Business Hotel in Phoenix

78 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (64)
Viewed
View from room (3)
Viewed
Hotel & grounds (22)
Viewed
Pool/beach area (10)
Viewed
Room/suite (10)
Viewed
Bathroom (2)
Viewed
Dining (6)
Viewed
Business center/function rooms (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay