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All 176 Phoenix hotels »

Sheraton Crescent Hotel

3.5 of 5
2620 West Dunlap Avenue, Phoenix, AZ 85021
Hotel amenities
Ranked #6 of 176 hotels in Phoenix
4.5 of 5 stars 173 Reviews
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173 reviews from our community

What travelers say about this hotel
  • CUSTOMER SERVICE(8)
  • Very nice(7)
  • Club level(6)
  • Gift shop(4)
  • Beds were great(3)
  • Business meeting(3)
  • Entire staff(3)
  • Clean and comfortable(3)
  • Rooms are clean(3)
  • Hot tub(3)
Traveler rating
    101
    33
    17
    13
    9
Only show reviews for Family (31) | Couples (31) | Business (76)
Date Rating
Dennis V
Sacramento, California, United States
1 review
5 of 5 stars Reviewed December 14, 2011

Service beyond the beyond. What a fantastic job they do in every respect. They will literally give you the shirt off their back (this is true---they did). When I packed one shirt too little, they gave me their's and made me look better than I could make myself look. Thank you Ms. Walton! More

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bear1455
Lexington Ky
2 reviews
1 helpful vote
5 of 5 stars Reviewed December 12, 2011

My 2 week stay at your hotel was very comfortable. My room was always clean and properly updated every day. The food was always good and service was friendly and accomodating. Thank you for a relaxing 2 weeks. More

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HarleyML
Waseca, Minnesota
1 review
5 of 5 stars Reviewed December 12, 2011

For many years, I've stayed here several weeks every fall. As someone who stays in hotels over 200 nights a year, I can say that the Crescent ranks right at the top for service, value and accommodations. Large pool area, good food and drink in both the bar and restaurant, friendly front desk service, etc... And the most comfortable beds... More

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MLBScouting
Ontario
2 reviews
1 helpful vote
5 of 5 stars Reviewed December 12, 2011

We had another great experience at the Sheraton Crescent. The staff is what makes this property the best around. They are professional, courteous, very attentive and just really cool people to work with. We have used this property for many years and will continue to do so as long as the people we work with remain. We love this property... More

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lachaplin
London, United Kingdom
Senior Contributor
29 reviews
20 helpful votes
5 of 5 stars Reviewed November 30, 2011

This hotel was just amazing. Had no idea we were in for what we got - a 5 star with amazingly clean and comfy rooms with beautiful decor and very friendly staff. All I can say is stay here, the price was so cheap and what you get in return was perfect, the beds were the best we stayed in... More

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ShevonShannon
Tucson, Arizona
1 review
5 of 5 stars Reviewed November 29, 2011

I had my entire family stay at this hotel on the weekend of my brother's wedding, November 19th, 2011. During our stay, the staff at this hotel made the entire weekend perfect. I would like to give special thanks to Mike at the front desk for repeatedly going above and beyond for my family and I. Megan from the front... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
November 30, 2011

ShevonShannon, Thank you for such a personal post. We are thrilled to hear that our family made you and your family at home while you were in town for your brother's wedding. We will make sure to pass on the thanks to Mike, Megan, David and Steve. We are very lucky to have them. We hope to welcome you back... More

KelownaMustang
Kelowna
Contributor
14 reviews
31 helpful votes
3 of 5 stars Reviewed November 16, 2011
1
person found this review helpful

I stayed here over the November 11th weekend as part of a package deal for the Nascar event. Upon arrival my taxi cab driver was having problems putting through my c/c and the valet service were a little rude because of the delay and I seemed to be the one they were giving the gears to. Sorry for not driving... More

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SpecialKNJ
Senior Reviewer
6 reviews
4 helpful votes
5 of 5 stars Reviewed November 15, 2011

I used to stay at this hotel a number of years ago when I used to travel to PHX for business. I decided to stay a few days at the property and couldn't of been happier with the service. From the minute I walked into the hotel and checked in, I was happy to see a level of customer service... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
November 22, 2011

SpecialKNJ, We are so thankful that you took the time to tell TripAdvisor about your stay at the Sheraton Crescent. You are right that little touches go a long way. Service is important to us and we thank you for recognizing our efforts. We look forward to seeing you during your next stay in Phoenix. Warm Regards, Frank R. Kuhns... More

Paul L
Lakewood, Colorado, United States
1 review
5 of 5 stars Reviewed November 13, 2011

This was my first stay at the Sheraton Crescent Hotel in Phoenix and I unexpectedly had one of the best hotel experiences of my extensive travel career. I normally stay in Chandler but due to a NASCAR even I stayed at this hotel and luckily I happened upon what may be the best hotel staff - top to bottom -... More

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Frank Kuhns, Director of Sales at Sheraton Crescent Hotel, responded to this review
November 22, 2011

Paul, Thank you for writing in such a thoughtful response. We are humbled that you described our staff as one of the best you have encountered. We pride ourselves in be able to meet guest needs no matter what they may be. We hope you had a nice time at the NASCAR race and we hope to welcome you back... More

gvbala
Gurgaon, India
Senior Reviewer
7 reviews
1 helpful vote
3 of 5 stars Reviewed November 8, 2011

This is a decent property with value for money. Nicely located on freeway and just across the Mall. However, I found the laundry service was poor. I had to send the cloths back couple of times to get rid of the stains. Choice of food in the restaurent is very limited. As a vegitarian from India, I had tough time... More

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Sheraton Crescent Hotel Also Known As

  • Phoenix Sheraton
  • Sheraton Phoenix
Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021

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Sheraton Crescent Hotel
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