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All 174 Phoenix hotels

Sheraton Crescent Hotel

3.5 of 5 Hotel   |   2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
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80%
Ranked #29 of 174 hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Owna M Vernal, Utah, United States
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397 people have reviewed this hotel

Traveler rating
    216
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    42
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Vernal, Utah, United States
1 review
5 of 5 stars Reviewed 1 week ago

food was great, pool area has a slide. nice a quiet,great views. the staff were very nice and helped with what i requested. and the coupon for the going green was great, free venti at startbucks. very nice and comfortable.

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Owna M Thank you for your comments. It’s nice to hear that our staff were very nice and helpful during your stay. Happy to see you took advantage of our Green Choice program and enjoyed the Venti at Starbucks. Thanks again, Frank Casarez General Manager More

Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed 1 week ago

This hotel is awesome! The newly renovated rooms (absolutely beautiful), the great pool and fabulous restaurant, not to mention the wonderful and courteous staff, all make for a wonderful place to stay. Can't wait to return....Just hope the weather is cooler!!

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Emelu51 We thank you for your comments. It appears that our staff made you feel at home by being wonderful & courteous during your stay. We are thrilled that you enjoyed the recently remodeled guest rooms. We’ll be completing the rest of our renovations by year end. We hope to see you back to witness the exciting new changes.... More

Tucson, Arizona
1 review
5 of 5 stars Reviewed 1 week ago

This is our 2nd stay and I must say we won't stay anywhere else. We just had our 3rd grandson and we live 2 hours so to have bonding moments with our new grandson and his brothers we will always choose to stay here. The slide and play ground is a huge hit with our 3 yr old and 5yr... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Luckystars777 It’s nice to hear that the Sheraton Crescent played a part in the memories that were created with your grandson and his brothers. We’re happy that our 176 ft Monsoon Water slide was I big hit during your stay. We’ll be sure to share your comments with Robert “he rocks”. Thanks again for taking time letting us know... More

Southern California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Arrived on a quiet weeknight with our dog, Brett generously accommodated us with a quiet room on the 6th floor facing west (even though dogs are generally kept on the 3rd & 4th floors). The room was spacious, clean, and quite well appointed with a very comfortable bed. Their Indigo Lounge & Bistro was appealing for drinks and served a... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Deedles 134 Thank you for choosing the Sheraton Crescent while visiting family in Phoenix. My family also travels with our dog and it’s gratifying to hear that Brett accommodated you on the 6th floor with your pet. We are happy to hear that you found our rooms to be spacious, clean, and well appointed and our lounge appealing and... More

2 reviews
1 of 5 stars Reviewed 2 weeks ago

They overcharge you , if you dont pay attention to your bill . they charged me for self parking as well as for valet parking . I didnt like their customer service also , staff members are not sharing information with each other and you have to explain the same thing over and over again to every one. also there... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Shima S, Thank you for sharing this experience. I would appreciate if you can contact me at your earliest convenience to discuss the parking charges. Our property does not charge for self parking. However, we do offer valet parking if only being asked to charge your room. I apologize for your experience. I look forward to speaking to you... More

Rio Rico, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This hotel has a little bit of everything. It's quite, great food, lots of fun, awesome pools and a really fun water slide and very friendly staff. Great hotel and staff, we are definitely staying there again

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Louie1590 We appreciate you taking time letting us aware of your positive experience. We are thrilled that you found our facility to meet your likings and most importantly our friendly staff. We look forward having you back again in the near future. Thanks again, Frank Casarez General Manager More

Hickory, North Carolina
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed July 9, 2014

I got a very good deal on a Club Level room through the hotel website. It was less than a 2-star hotel price. Overall, we had a good experience. My 16 year old son and I were in town visiting family, and we found the hotel to be pretty good. Check in was fast and easy. Parking was easy to... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, thefitz6 We truly appreciate the detailed comments of your experience and know you have many choices to choose your accommodations in Phoenix. We thank you for selecting the Crescent for your accommodations while visiting family. Overall, we are happy that you found our facility, service, and amenities to meet your expectations. We are sorry that the pool experience was... More

San Jose
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed June 28, 2014 via mobile

There is no free WiFi, mo free refrigerator, no free microwave, and No Laundry room!! (Laundry Service: Underwear $2, shirt $4.80, Pants $7.00...e.g.) If you want to stay long at this hotel, you'll have to pay a lot more. BTW, I took HW17 x W Cactus Rd to wash my clothes @ neighborhood Laundry- "Clean Living Laundry": 12454 N 28th... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, sushi-life We appreciate your comments. The hotel is considering waiving charging for basic room wireless of $9.95 in the fall. We are in the process of ordering new mini-friges for guest rooms as part of the recent room renovations. We hope to have them installed by year end. The hotel also has micro-waves for a fee and all based... More

Nashville, Tennessee
Top Contributor
77 reviews 77 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 20, 2014

The hotel was clean, comfortable and convenient. I was glad to have time to enjoy the pool which I rarely get to do on business trips. Every hotel staff member I encountered was welcoming and helpful. The location just off I-17 makes it easy to get most anywhere in the area. It's worth the price to pay the small additional... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, RetaginTN Thank you for your comments. We are happy that our hotel left a favorable impression to you. We look forward having you back in the coming weeks. Sincerely, Frank Casarez General Manager More

Mansfield, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

I love this hotel. I stay every time I visit Phoenix. The service is always wonderful and the staff always seeks to assist in any way they can. It is also located well, just off I-17 so there is easy access. You can also get a yummy breakfast, lunch or dinner.

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, jennikp Thank you for your input. We are happy that our staff is always willing to assist in any way to make your feel comfortable and at home. We’ll be share to share your comments with them. Thanks for choosing to stay with us and we look forward seeing you back. Sincerely, Frank Casarez More

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Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#20 Business Hotel in Phoenix #29 Family Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 
Number of rooms
342

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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