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Sheraton Crescent Hotel

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2620 West Dunlap Avenue, Phoenix, AZ 85021
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Sheraton Crescent Hotel
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498 Reviews from our TripAdvisor Community

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Traveler rating
    250
    139
    58
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    20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (128)
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Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We had a one night stay in Phoenix. Firstly the price is very good at this property. Staff were friendly and positive. Rooms were what you would expect from a sheraton, pool was fun for kids. Breakfast was also on point. Wifi pricing and usage was a bit oddly priced and offered ( free version has speed and connection limits)... More 

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San Diego, California
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I was greeted at the front desk by a young gentleman name Glenn. He is so super nice and helpful with anything I need or have questions about. The hotel is relaxing and just gorgeous. You want to just go in the lobby and sit there and relax. I almost did not pick this hotel because of some bad reviews.... More 

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello CaliforniaM44, Thank you so much for taking the time to write this review! We are so glad to hear that you had such a wonderful stay. We look forward to your next visit. Thank you again! More 

Philadelphia, Pennsylvania
1 review
1 of 5 stars Reviewed 4 days ago NEW

I walked into my room and the first things that I noticed were the dead roaches in the middle of the floor. The bathroom was outdated with water stains all over, not to mention that the one towel rack was bent and the other was hanging off the wall. We stayed 4 nights and only had hot water for one... More 

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Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello Wayne P., Thank you so much for taking the time to write this review. We are disappointed to hear that your room was not the top notch quality that we are known for, and this is unacceptable. We would like to connect with you about your stay, please feel free to private message me your contact info, or call... More 

5 of 5 stars Reviewed 2 weeks ago

The staff here is wonderful very helpful and quick to fix anything you have a problem with.even after we had checked out and something was left behind. John from the front desk and the house keeping staff found it very quickly and called me right back to let me know that it was found and my daughter could stop worrying.... More 

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for your kind comments. We are happy to hear that our staff was able to help you. We take great pride in our associates! We are also happy to hear that your family enjoyed the hotel and hope to have you back with us in the near future. Have a great summer! Lori Lee More 

San Diego, California
Level Contributor
95 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

So I must admit that as a loyal Starwood Member, I go out of my way to stay with Starwood Hotels and my expectations may be a little higher than most. I also understand that it is a little quieter in Phoenix in July, the staffing levels are lower and it was 107 degrees the day I arrived after all.... More 

Was this review helpful? Yes 1
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for your comments. I'm happy to hear that your stay improved after the initial check in. I would agree that we are the perfect family hotel and we have great resort style amenities for our families. I am also sorry to hear of your check in experience and will definitely discuss this with our front office associates to... More 

SusieLynn
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have held several conferences at this hotel over the years, the last one in February 2015. Outstanding customer service provided by everyone we came in contact with. The meeting space is excellent. New carpeting looks great. There are a few restaurants within walking distance for the participants for lunch and dinner. Chef Steve Zimmerman provided us with delicious grilled... More 

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Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Susie, We are so excited to hear all of your nice comments. By the sound of it you are a friend here at the Sheraton Crescent Hotel. It's so nice to hear all the names your mentioned and seems you have connected on a personal note with many of our associates which is so nice to see. I love that... More 

Phoenix, Arizona
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I must say I was pleasantly surprised with the quality of this hotel. My wife and I stayed there last June for one night. There was plenty of free parking both outside and in the parking garage which is just a few hundred feet from the entrance. The sign-in process was a breeze and she gave us a pool view... More 

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to post your comments on trip advisor. I'm happy to hear that you enjoyed your stay with us. I hope you enjoyed the Knights of Columbus Event while you were with us. I agree we do have the best beds! The bed is the Sheraton Sweet Sleeper and Starwood actually has a website where... More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have held numerous seminars at this property, and each one went beautifully! The property is beautiful, and the food is always fantastic! My husband just reminded me yesterday of how much he loves the breakfast! Their meeting space is gorgeous, the A/V staff is top notch and the banquet team is wonderful to work with. Julie Panter, my sales... More 

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you Elizabeth I for your wonderful comments especially in regards to our associates. We take great pride in our associates and the service they provide to our guest. I'm so happy to hear that your stays and your events have been successful. We truly value our guest and hope that we will continue to have you with us for... More 

Phoenix, Arizona
Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago

The staff was delightful and very hospitable! We had a wonderful room with a fantastic view of the pool and courtyard. The newly renovated rooms were very comfortable with great beds. We really enjoyed this area, lots to do, restaurants galore and easy access to the highway. The summer rates are great too! Great for a staycation!

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to write in to trip advisor. We are so happy to hear you enjoyed our newly renovated guest rooms and our hotel. We have more great things coming in 2015 and hope to have you back with us in the near future. Have a great summer! Lori Lee More 

Anthem, Arizona
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

For the 4th of July weekend, my wife and I decided to do a little "staycation" (2 nights) at a local resort, with our son and dog. Sheraton Crescent fit the bill perfectly. For the 4th of July weekend, the resort offered drastically reduced rates via 2 vaca. packages. It is something they do every year. One for $69 and... More 

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to write a review on Trip Advisor. I am happy to hear that your family enjoyed their stay with us over 4th of July. We appreciate your feed back in regards to the pool area and will definitely discuss with our associates. Thank you again for staying at the Sheraton Crescent and we look... More 

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