We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 174 Phoenix hotels

Sheraton Crescent Hotel

3.5 of 5 Hotel   |   2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
Hotel website
Hotel deals
Hotel amenities
Special Offer
Breakfast for 2 Included
Save Saved
You added Sheraton Crescent Hotel to your Saves list
Sheraton Crescent Hotel
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
80%
Ranked #28 of 174 hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Ayo L
  • Overview
  • Reviews (403)
  • Photos (70)
  • Similar Hotels
  • Amenities
  • Q&A
  • Room tips (86)
  • Location
  • More
true
Write a Review

403 people have reviewed this hotel

Traveler rating
    219
    103
    42
    24
    15
See reviews for
93
54
38
169
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

Speedy check-in, great customer service. This was my family's first time in Phoenix and the hotel made us feel welcome. From the complimentary bottle of wine and cookies to the friendliness of the staff in the club lounge. The pool area, including a 165-foot water slide, is great for kids and adults. Definitely recommend.

Was this review helpful? Yes
Boston
Top Contributor
441 reviews 441 reviews
66 hotel reviews
480 helpful votes 480 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is a good option for those requiring a Starwood property and are looking for value. An older hotel but well maintained and rooms have been redone. Executive level is nice... offering mid level breakfast and evening service.... espresso machine is very much welcomed. Loved that it remains open on the weekends! Platinum recognition very good. My son loved the... More

Was this review helpful? Yes
Atlanta, Georgia
Reviewer
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I'm SPG Gold and received complementary Club floor upgrade to a fully renovated club floor room. New carpet, furniture, wall treatments etc. Outlets at desk and beside end table. Wireless internet adequate, no wired internet, many TV channels. Excellent bed linen and towels, good hot water, barely adequate water pressure. Excellent SPG club floor lounge coffee, good breakfast although neither... More

Was this review helpful? Yes
phoenix, arizona
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My boyfriend and I like to stay here for date night every few months. We last stayed August 10, 2014. This hotel does not seem as crowded/busy as it used to be in the years past. Lately when we stay the parking lot is practically empty. We park in the covered parking area and it seems pretty secure. The grounds... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, azdisneyfan We truly appreciate your insight to your stay and we thank you for selecting the Sheraton Crescent Hotel for your date nights every few months. It’s nice to hear that our facility meets your expectations that keep brining you back. We do offer complimentary shuttle service to local restaurants within a 5 mile radius from the hotel. On... More

Puyallup, Washington
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I recently had to make an emergency trip to Phoenix for a family accident and needed to be close to the North Mount John C. Lincoln hospital. I didn't have time to "bargain shop" my travel package. I was booked with the Sheraton Crescent Hotel which was only about 22 blocks from the hospital. My plane was delayed hours, so... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, cadamson50 Thank you for sharing your experience. We are sorry to hear of your travel for the family emergency, but also happy to hear that the Sheraton Crescent Hotel made the trip accommodating for you under the circumstances. We truly appreciate the kind words of our facility and the view you indicated. We hope all is well with the... More

New York
1 review
5 of 5 stars Reviewed 1 week ago

Great hospitality and a warm, welcoming staff. This is always my first choice when I visit Phoenix. As a Platinum member I am treated as a VIP with a room upgrade and full club access. This is one of my favorite Sheratons.

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, disamuel We appreciate the kind words of our welcoming and warm staff. Our goal every day is to meet all expectations for travelers in making a home away from home. We are thrilled that the Sheraton Crescent is one of your favorite Sheraton’s. Thanks again for sharing and we look forward having you back as our guest. Frank Casarez... More

Vernal, Utah, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

food was great, pool area has a slide. nice a quiet,great views. the staff were very nice and helped with what i requested. and the coupon for the going green was great, free venti at startbucks. very nice and comfortable.

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Owna M Thank you for your comments. It’s nice to hear that our staff were very nice and helpful during your stay. Happy to see you took advantage of our Green Choice program and enjoyed the Venti at Starbucks. Thanks again, Frank Casarez General Manager More

Green Bay, Wisconsin
1 review
5 of 5 stars Reviewed 3 weeks ago

This hotel is awesome! The newly renovated rooms (absolutely beautiful), the great pool and fabulous restaurant, not to mention the wonderful and courteous staff, all make for a wonderful place to stay. Can't wait to return....Just hope the weather is cooler!!

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Emelu51 We thank you for your comments. It appears that our staff made you feel at home by being wonderful & courteous during your stay. We are thrilled that you enjoyed the recently remodeled guest rooms. We’ll be completing the rest of our renovations by year end. We hope to see you back to witness the exciting new changes.... More

Tucson, Arizona
1 review
5 of 5 stars Reviewed 3 weeks ago

This is our 2nd stay and I must say we won't stay anywhere else. We just had our 3rd grandson and we live 2 hours so to have bonding moments with our new grandson and his brothers we will always choose to stay here. The slide and play ground is a huge hit with our 3 yr old and 5yr... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Luckystars777 It’s nice to hear that the Sheraton Crescent played a part in the memories that were created with your grandson and his brothers. We’re happy that our 176 ft Monsoon Water slide was I big hit during your stay. We’ll be sure to share your comments with Robert “he rocks”. Thanks again for taking time letting us know... More

Southern California
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived on a quiet weeknight with our dog, Brett generously accommodated us with a quiet room on the 6th floor facing west (even though dogs are generally kept on the 3rd & 4th floors). The room was spacious, clean, and quite well appointed with a very comfortable bed. Their Indigo Lounge & Bistro was appealing for drinks and served a... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Deedles 134 Thank you for choosing the Sheraton Crescent while visiting family in Phoenix. My family also travels with our dog and it’s gratifying to hear that Brett accommodated you on the 6th floor with your pet. We are happy to hear that you found our rooms to be spacious, clean, and well appointed and our lounge appealing and... More

Owners: What's your side of the story?
If you own or manage Sheraton Crescent Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Sheraton Crescent Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Reservation Options:
TripAdvisor is proud to partner with Starwood, Booking.com, Orbitz, Travelocity, Priceline, Expedia, Tingo, Hotels.com, BookingOdigeoWL, TripOnline SA and Venere so you can book your Sheraton Crescent Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Phoenix Sheraton
Sheraton Phoenix

70 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (61)
Viewed
Room/suite (7)
Viewed
View from room (1)
Viewed
Hotel & grounds (14)
Viewed
Pool/beach area (7)
Viewed
Dining (4)
Viewed
Bathroom (1)
Viewed
Other (27)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)
Viewed
Room/suite (2)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Phoenix with
any amenities

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#21 Business Hotel in Phoenix #28 Top resorts Hotel in Phoenix #30 Family Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 
Number of rooms
342

Questions & Answers

Questions? Get answers from Sheraton Crescent Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer