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Sheraton Crescent Hotel

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2620 West Dunlap Avenue, Phoenix, AZ 85021
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1 room 1 adult
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Sheraton Crescent Hotel
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553 Reviews from our TripAdvisor Community

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Castle Rock, Colorado
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I now know why I seldom stay in a Sheraton. The guest clerk upon check-in talked really fast, really low and was looking down the whole time. Zip for personality! I really felt welcomed. The second day of our stay on one bath towel was left in the bathroom and no floor mat. The shower for some reason leaked out... More 

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2 Thank Skipper1967vet
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel seems a bit outdated located in the older section of Phoenix. Rooms are clean with a friendly staff. Complementary shuttle to local restaurants was a welcome plus. On site restaurant was average. Better suited for those on a budget.

Helpful?
2 Thank Jose C
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

While the hotel is showing its age a bit, in general for a business hotel is was acceptable. The big plus is the staff. I had a slight issue with my phone and Jack Wilson, Engineering Manager was personally right there and stayed with the problem through resolution. Traci Lopez at the front desk bent over backwards to make sure... More 

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2 Thank Pamela T
San Francisco, California
Level Contributor
82 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Well...I'm a SPG gold member and I travel a lot for work and leisure. This is actually an "unusual" sheraton...it looks more similar to those old fashion hotels you can find in some interstate in the South-Midwest. Good exterior looking, but the rooms are pretty old, and need a serious remodel. One good thing? The bed. Soft and firm as... More 

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Thank Angelo P
Dana Point, California
Level Contributor
163 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
2 of 5 stars Reviewed 1 week ago

Really run down and shabby. Everything is falling apart but they get bus-loads of travelers on package deals so doubt if any incentive to modernize, Staff is generally friendly. My room was left without daily cleaning when I returned at 8 PM and the duty manager John was apologetic and offered me to comp. for the night. The members lounge... More 

Helpful?
1 Thank PG13LA
Providence, Rhode Island
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Recently stayed at this hotel for a business trip. I was very disappointed with the quality of the room and the facilities. There were stains on the carpeting, chips of paint missing on the walls and doors, gum stuck to the nightstand, and general uncleanliness of the whole room. Colleagues of mine noted that their balcony doors did not open... More 

Helpful?
Thank Laura F
Sandnes, Norway
Level Contributor
123 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The Crescent is conveniantly situated close to the freeway, however this also means some noice issues. Choose your room accordingly! Staff is friendly and helpful, rooms large n clean, wifi fast. We found the greatest asset to be the nearby top barbecue restaurant Bobby Q.

Helpful?
Thank Sassare
British Columbia, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time at this hotel and stayed just one night. Great experience at the front desk check-in. Hotel amenities explained clearly. Room was expansive with 2 balconies and large bathroom. Very clean and well equipped room. Despite the late hour, the lounge was open with a good food selection to choose from. Food and drink service was very good despite... More 

Helpful?
1 Thank Doug I
Lansing, Michigan
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is an older property off the I-17, so choose your room wisely if you don't like highway noise. If you stay on the east side you will be just fine. While this is not a new modern hotel the staff are some of the best I have every come across at a Sheraton, from the front desk to the... More 

Helpful?
1 Thank gfmsugrad
London, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at the Sheraton Crescent for 2 weeks on business and was impressed. We went as a group of 12 and enjoyed our stay there The food was good, friendly staff, comfortable room.. Recommended Having a mall nearby helps as well.

Helpful?
1 Thank anup_s_pillai
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