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Sheraton Crescent Hotel

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2620 West Dunlap Avenue, Phoenix, AZ 85021
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1 room 1 guest
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Sheraton Crescent Hotel
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509 Reviews from our TripAdvisor Community

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Traveler rating
    255
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed 1 week ago

So my stay at this hotel for the first time wasn't so bad besides the fact that our ac did not work we found glass in one of the beds as well as a meal worm. The staff was very kind the young man that check us in was on top of his game but the morning we found this... More 

Was this review helpful? Yes 1
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was really clean and serious! They have a big free parking garage and a big lobby that welcomes you. The staff was really kind! They have good wifi and the pool is nice, even if the water was pretty warn. I stayed there only for one night but the hotel made me want to stay longer. All rooms... More 

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Towson, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The room itself was nice...the front desk people were ok...but would not explain things without being questioned more than once...you have to rent a fridge and microwave...annoying...the tv was staticy...annoying they did not have basic channels...I guess I had higher expectations based on other sheraton hotels and this one just did not meet the mark for me

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Tucson, Arizona
Level Contributor
110 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were in Phoenix for a convention and had a wonderful stay at this hotel. Our group was well taken care of and the rooms were very nice. Good cleaning staff, friendly too. Cafe was nice with good food and normal prices for a good hotel. Did not use the pool, but had a few banquet dinners there that were... More 

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London, United Kingdom
Level Contributor
73 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff tries really hard here. They are a nice group that are really good with check-in and anything you need. The rooms are very dark and very old. I understand that they are in process of updating them, but all of my stays were in the older suites and rooms. On one stay, I was upgraded to an enormous... More 

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Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello letsgofire, Thank you for your feedback and for writing this review. We are disappointed that you didn't enjoy your stay. We are in the process of remodeling our hotel and I am sorry that you didn't receive one of the new rooms. Regarding our neighborhood, there is great shopping and dining to do near by and easy to get... More 

Level Contributor
10 reviews
5 of 5 stars Reviewed 2 weeks ago

Husband, son and mom stay. I chose this hotel because of the huge slide and it did not disappoint my 5year old son loved it! Lots of adults enjoying the slide too! They had a movie at the pool which my son also enjoyed. There are three pools, tennis courts, garden, mid-sized outdoor play area next to main pool. We... More 

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Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello leesahDanny, Thank you so much for reviewing our hotel. We are glad you had such an awesome stay and enjoyed our many amenities. We hope you come stay with us again soon! More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I have stayed 10+ times at Sheraton Crescent Hotel since last October. The employees at this property always go above & beyond to provide most welcome and professional services, make me feel like home. Here are some of the stars - Cynthia & Traci, front desk managers - Other front desk associates - Restaurant associates...sorry I forgot some of the... More 

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Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello wwudbi, Thank you so much for the kind review! We are so glad to hear that you have had so many great stays with us. We look forward to many more! More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Do not nickle and dime your guests. We have a very time consuming business so we love getting away. We are club Carlson members and thought we would give SPG a shot because of an amazing stay we had at Sheraton Marina in San Diego. We expected our stay to be the same but it was not. Literally everything was... More 

Was this review helpful? Yes 1
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello Rosa C, Thank you for taking the time to write this review. We appreciate your feedback. We are disappointed that you did not enjoy your stay, that some of our staff was not friendly to you and that the condition of your room was not up to standards. That is unacceptable and we will be doing some service training... More 

Hunt Valley
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were here for 4 nights for a conference and had a great time. The room was very comfortable and the hotel staff very friendly and helpful. The food at the restaurant was very good. There was a very nice pool with cabanas to stay out of the sun and a water slide for the young people to enjoy. One... More 

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Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello Cgeck, Thank you so much for sharing your experience with us! We are so glad that you had such a great stay and we hope you come back and visit us again soon. More 

Tucson, Arizona
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My family and I took decided to take a staycation in the great state of Arizona and enjoy a Sheraton. The area is a bit shady but, the hotel is located right next to the freeway which gives good access to restaurants and shopping centers in different areas. Our room was fairly clean at first impression; we had a nice... More 

Was this review helpful? Yes 1
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Hello Jeannelle H, Thank you so much for staying with us and for taking the time to write this review. We are disappointed to hear about the bed sheets and the extra charges. Neither one is acceptable and we are glad our staff was able to promptly respond. If the extra charges haven't been remedied, please send us a private... More 

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