We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Sheraton Crescent Hotel

Hotel website
Hotel deals
2620 West Dunlap Avenue, Phoenix, AZ 85021
Special Offer
Breakfast for 2 Included
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sheraton Crescent Hotel
Professional photos View all
Browse nearby
Sheraton Crescent Hotel
Add Photo Write a Review

488 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    244
    137
    57
    31
    19
See reviews for
115
61
41
216
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
  • All months
    (488)
  • Mar-May only
    (152)
  • Jun-Aug only
    (114)
  • Sep-Nov only
    (112)
  • Dec-Feb only
    (110)
All months
Reviewer
5 reviews 5 reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

When we checked in, it was perfect. Amilia at the front desk was so helpful. The room however, was awful. The A/C kept going in and out. In over 100 degree weather, that's the last thing we needed. So we called the front desk and they acted like it wasn't a concern at all. The woman said, "I'll tell my... More 

Was this review helpful? Yes
Corona, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

This Sheraton Crescent Hotel is fantastic. We have had our 2 week scout school there for several years. The entire Sheraton staff is great, they all do an amazing job. We are completely taken care of at all times. The hotel rooms are big, very comfortable and clean. I love the pool area.....the pool is huge! The pool area is... More 

Was this review helpful? Yes
Irvine, CA
Top Contributor
63 reviews 63 reviews
30 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed 1 week ago

I did not stay here because I liked the hotel, I stayed here because it was across the street from an event. I arrived about 10:30PM and was assured that there were snacks and drinks in the club level lounge. There was a mini refrigerator with barely cooled water and soft drinks. The food stations were empty, save a piece... More 

Was this review helpful? Yes 1
SV Imagine
Contributor
14 reviews 14 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Other reviews already state that this is an older property, however, I feel that the management have done a good job of keeping it up. The entrant and lobby are great, the Indigo restaurant is contemporary (and the food is excellent). For me the best part of this hotel is the staff. The two ladies on the check-in desk in... More 

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for posting a review on Trip Advisor and mentioning our Great Associates as well as a couple of the benefits of our property. We just completed renovations in our restaurant, bar and public areas in April and these are just a few of our many updates we have done to the hotel. We also added another pool to... More 

Surprise, Arizona, Usa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We attended an event at this hotel this weekend June 12-14, 2015. Everything was perfect from check-in to check-out. The room was great. It was impeccably clean and quite large. There was complimentary water, coffee and tea. The staff was great...extremely helpful & friendly. While my husband was at his event, I went to the pool on Saturday. It was... More 

Was this review helpful? Yes
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to post a review on Trip Advisor. We are so excited to hear that you had an enjoyable stay with us and that our associates we're helpful and able to connect with you while you were our guest. Thanks again and I hope you will be our guest again in the future when traveling... More 

Glendale, California
Top Contributor
556 reviews 556 reviews
50 hotel reviews
141 helpful votes 141 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Enjoyed the clean rooms and comfortable bed! Large water slide and separate pool was also nice. There is a full bar, restaurant and computer center in the lobby. Parking is free which is a bonus...don't park under a tree, you will regret it

Was this review helpful? Yes
Frank C, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to post your comments on Trip Advisor. I am so happy you enjoyed your stay with us. Our Sheraton Sweet Sleepers definitely make a wonderful sleep experience! We hope to be your hotel of choice when your travels bring you to Phoenix. Lori Lee Director of Sales and Marketing More 

Phoenix, Arizona
1 review
5 of 5 stars Reviewed 4 weeks ago

I have been staying at this hotel for about 7 months now and I absolutely love to stay at this hotel. Traci LaNae Lopez has been absolutely the best person. She has always taken care of any problems/needs that may come up and making sure that I have the best experience while staying in Phoenix. The rest of the other... More 

Was this review helpful? Yes
Frank C, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for your kind words on Trip Advisor. I am happy to hear that you enjoyed your stay with us and we hope next time you will be able to have more time to enjoy all the great amenities the hotel has to offer. We look forward to connecting with you in the future. Lori Lee Director of Sales More 

Coral Springs, Florida
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The staff at the Sheraton Crescent are THE reason to stay at the hotel! This staff of hospitality professionals is led by Tracy Lopez at the front desk. Tracy makes certain that every guest is greeted with a smile and her attention to detail is second to none. The hotel is nice and constantly being improved, the staff is world... More 

Was this review helpful? Yes 1
Frank C, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for writing in on Trip Advisor. I will make sure I share your comments with Tracy. Tracy does a great job connecting with our guest and ensuring they have a wonderful stay with us. We look forward to having you with us again in the future. Lori Lee Director of Sales and Marketing More 

West Covina, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When we drove up to the Sheraton Crescent at night, we were in awwwwwe! We weren't sure if we were at the right place. So we parked, walked in and the person at the desk was very nice. Then after we were done with the late check in, were approached by the Manager, John C. who was very welcoming a... More 

Was this review helpful? Yes 2
Frank C, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for all your wonderful comments. We have recently made so many great changes to our hotel and I'm happy to hear that you were pleased with your accommodations. We hope the next time your in town you will have the opportunity to enjoy the wonderful amenities of our property. We look forward to having you with us again... More 

Camarillo, CA
Top Contributor
67 reviews 67 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 27, 2015

I've stayed here 3 times while my daughter is attending Grand Canyon University. The location is very convenient to the freeway. While it's an older hotel, each time I visit I see upgrades. It's a business hotel with conference rooms, but also has a nice and spacious pool area with a water slide for families. The rooms/common areas are clean... More 

Was this review helpful? Yes 1
Frank C, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to write a review on Trip Advisor. We are so happy to hear that you enjoyed your stay with us. We love that families from GCU come and stay with us. We are very proud of our staff here and there ability to connect and take care of our guest. Thank you again for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

83 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (68)
Viewed
Hotel & grounds (22)
Viewed
Room/suite (12)
Viewed
View from room (4)
Viewed
Bathroom (3)
Viewed
Pool/beach area (10)
Viewed
Dining (6)
Viewed
Business center/function rooms (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (15)
Viewed
Hotel & grounds (2)
Viewed
View from room (1)
Viewed
Room/suite (4)
Viewed
Dining (1)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay