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Sheraton Crescent Hotel

3.5 of 5 2620 West Dunlap Avenue, Phoenix, AZ 85021
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Certificate of Excellence 2014
Sheraton Crescent Hotel
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Sheraton Crescent Hotel
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433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, Texas
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very quiet property, away from the bustle of downtown. The rooms had balconies that were actually functional which I Gorgeous views of Piestawa Peak and I can't tell you how relaxing it was to start my day with a beautiful sunrise over the mountain while enjoying my coffee on the balcony. A little disappointed that there wasn't a fridge in... More 

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Contributor
14 reviews 14 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Nicely remodeled Sheraton. Slightly out of the way from most manufacturing business venues ( which is important to me). Rooms are clean and club lounge is superb. I would guess it's been remodeled within the last two years, as the amenities are modern and there are plenty of electric outlets. Water pressure was lacking, but not horrible. Not many good... More 

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Brad W, We appreciate you taking the time to share your experience. We are proud of our recent renovations that took place last year and value the feedback. The additional outlets on the desk and nightstands are a great addition. I am glad to hear you enjoyed you stay and have great feedback. Although you may not be staying... More 

Oklahoma City, Oklahoma
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed 5 days here. Nice property, older but renovated. Since I'm big on the view for my stays at hotels, I asked for & got a mountain view room that also faced the swimming pool. I felt quite pleased with the balcony and views. Upon getting back inside from my balcony is when the problems started. Let me preface this... More 

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Makai H, I appreciate the detail in which you shared your feedback. I am delighted to hear about all the positive feedback you shared about your room view, the front desk staff, our shuttle service, room cleanliness, breakfast buffet, our fish and shrimp tacos, elevators, and pool and waterslide areas. Those are wonderful comments that I have shared with... More 

Spokane, Washington
Senior Contributor
27 reviews 27 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for several nights and enjoyed every minute of it. Loved the grounds, the free parking and the huge pool. The restaurant is very good and reasonably priced. Front desk staff is very friendly. Room was nicely appointed and the bed was very comfortable. Didn't hear any noises from adjoining rooms or hallway. Wifi is free to Starwood members,... More 

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Mamabren, I am delighted to hear you enjoyed you stay with us. We have a beautiful property and are glad you shared that with us. We have a great front desk staff and are very proud of the rooms and renovations that were done last year. I am sorry to hear about the wifi. We are looking at making... More 

Tucson, Arizona
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed here twice, both times for a very busy convention. I stared longingly out my window at the pool but never got to use it. Check in and check out were friendly and efficient. The room was very nice, with comfortable beds. The catering for the convention was good and managed well considering the large number of people present.... More 

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear wptaz, Thank you for choosing the Sheraton Crescent. I have shared your comments about check in and check out with our Front Office Manager. Our Chef puts out a wonderful menu for our events and I am delighted to hear you comments. We are currently renovation our Coyote Café (gift shop/Starbucks) and will look into the items that we... More 

Austin, Texas
Contributor
16 reviews 16 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Got into Phoenix late from Texas. Went straight from airport to Crescent. They still had their restaurant open when I arrived. Had a wonderful late dinner before calling it a night. I love the Wine Spectator 90+ wine offerings. The next day and a half conference was great. Of course November in Phoenix is the only way to visit Phoenix... More 

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear aggieobr, Thank you for sharing kind words about your stay. I am thrilled to hear you enjoyed dinner on your day of travel. Our Sheraton Social hour does have some wonderful wine offerings. November is a great time to visit Phoenix and it’s great to hear your meetings went well. We have a wonderful team here and I appreciate... More 

College Park
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was here for a convention and found the staff to be extremely helpful and friendly. The restaurant had wonderful food for breakfast, lunch and dinner. The pool area had cabanas. The children had their own pool with a great slide they seem to enjoy

Was this review helpful? Yes
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Carmen K, Thank you for the kind words about our staff. We have an excellent team here. I am glad to hear you enjoyed our food and your children enjoyed their time at our pool and water slide. Thank you and visit us again soon. Warm Regards, Robert Christenson Front Office Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband's company holds their MSHA training at this hotel every year, and part of that arrangement is that spouses are allowed as well to stay in the hotel and attend the company dinner that is hosted by the hotel. Upon my arrival, the front desk staff were all friendly and helpful. They put us on the preferred,member's floor (the... More 

Was this review helpful? Yes 1
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear anjex, I am thrilled to hear that you and your husband enjoyed a staycation with us. Thank you for the kind words about our rooms and room amenties. Our Chef has wonderful menu and delivers equal excellent dishes. Please return soon so you can enjoy our outdoor amenities. Thank you for sharing your experience. Warm Regards, Robert Christenson Front... More 

Los Angeles, California
Contributor
11 reviews 11 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent one night at the Sheraton Crescent with my family, and I wish we could have stayed an extra day. I was impressed with the size and cleanliness of the lobby. The person at the front desk greeted us with a big smile. He confirmed that they had room with a single king ready for us. I asked if... More 

Was this review helpful? Yes
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Burculian, Thank you for sharing your experience. I am glad to hear that the front desk greeted you with a smile and was able to get you into the right room. I am sorry to hear about the issues you faced in your room. I will have our Engineering team check all of the 6 floor rooms to ensure... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I am submitting this review for the great customer service that I and my group of 13 students received during our stay at the Sheraton Crescent Hotel from November 7-9. Upon checking in, I worked with Nina and I was informed that I would not be able to check into all of the rooms that I had reserved. However, after... More 

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Kristofer N Thank you for your kind words on our staff assisting your group of students being able to get into their rooms. We’ll be sure to share with comments with both Nina and our manager Cynthia. We are happy to hear that the students enjoyed the property and complimentary breakfast. We look forward having you back when travels... More 

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Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#30 Family Hotel in Phoenix
#39 Business Hotel in Phoenix

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