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All 176 Phoenix hotels

Sheraton Crescent Hotel

3.5 of 5 Hotel   |   2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
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79%
Ranked #32 of 176 hotels in Phoenix
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 6 days ago
Amanda N Phoenix, Arizona, USA
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369 people have reviewed this hotel

Traveler rating
    199
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Phoenix, Arizona, USA
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

What a great place to have a conference. The staff was amazing. Jamie and Renee took great care of us as the event planners, and in general the staff was just great. In addition to good staff, the food was also delicious, and the bartender Matt was right on point! Thank you again for helping us with a location for... More

Was this review helpful? Yes 1
Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

After booking my room on-line through a third party agency, I required additional space, as I invited family and friends to celebrate a special occasion with us. The Assistant manager was working the front desk. two hours before check in, I called and made my request known. She offered me a hospitality suite, changed my original reservation to include two... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I thoroughly enjoyed my stay at the Sheraton Crescent. The updated rooms were beautiful and the beds were very comfortable. The check in service was quick, the in room food service was delicious! I will definitely stay here again!

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, 2songirl We thank you for sharing your comments on our newly renovated guest rooms. We are also happy to hear that our check in service was quick and you found our room service food delicious! We look forward having you back in the near future. Thanks again. Frank Casarez General Manager More

Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

My email to the general manager: General Manager I am writing this letter to share my 10th anniversary experience on the weekend of December 27th 2013. My wife and I were married 10 years ago at your hotel, December 27th 2003. Ok, here we go! First off I called last minute, on the 26th to make my reservation, I’m sorry... More

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, josueraskin WOW….looks like we hit a home run! We truly appreciate you taking time from your schedule informing us of the fabulous experience provided by our team members. First, we are happy to have been part of your recent 10th anniversary celebration and to hear your wife was very surprised and happy. It’s also nice to hear that your... More

Cork, Ireland
Top Contributor
67 reviews 67 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A top quality hotel located off the highway. A long list of services and amenities and friendly staff to make your stay more comfortable. Free wifi and Parking. Great pool, gym and spa. Starbucks is located in the lobby.

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Royclarke61 Thank you for sharing your recent experience. We are thrilled that you found our services, amenities, and friendly staff had met your expectations. We look forward having you back as our guest when travels bring you back to Phoenix. Thanks again for sharing. Frank Casarez General Manager More

Seattle, Washington
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed March 16, 2014

The devil, they say, is in the details, and it is the lack of attention to details that marred my two-night stay at the Sheraton Crescent. My stay did not get off to an auspicious start as I learned when I checked in that I would be getting a room with a king bed instead of a double room, even... More

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Governmentflunkie Please accept my sincere apologies for what you had described that lead to a less than favorable experience. We do our very best to accommodate all request on bed types however on occasions we do run into stay over requests that inhibits us to honor all bed type requests. We truly apologize this caused an inconvenience for you.... More

North Tustin, CA
Top Contributor
76 reviews 76 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 16, 2014 via mobile

Stayed here for a weekend to enjoy spring training. Centrally located so easy to almost to almost anywhere in Phoenix. Hotel was clean but a little dated. Fitness room was well equipped and had a locker room, shower and sauna (though no hand soap or sanitizer in the locker room even though there were two dispensers). Staff was friendly and... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, MDHnorthtustin Thank you for your comments. We are happy to hear that our location and friendly staff met your expectations during your stay. Spring Training is a great time of the year! I apologize for the fitness room not having the basic soap and sanitizer. I have passed on your comment to our housekeeping department for their follow up.... More

Simsbury, Connecticut
Top Contributor
51 reviews 51 reviews
22 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 14, 2014 via mobile

Resort atmosphere. Hot tub, pool, water slide, playground, tennis courts, racquetball courts. Breakfast buffet a big disappointment. No bacon. Horrible waffles, weird taste. No pancakes. Menu order very slow. Room service good but menu in room doesn't match what's really available. Go down and ask for copy of current menu. Elevators spotty, break down at will. Seriously in need of... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, slce123 We appreciate you taking time letting us know of your experience at Sheraton Crescent. Please accept my apologies for the disappointing variety, speed of ordering off the menu, quality at our buffet, and room service menu. I have passed on the comments to the appropriate personnel to review our standards and ensure our quality in what we serve... More

Seattle, Washington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 12, 2014

We have stayed here 2 years in a row for spring training. Two pools, one with a big water slide for the kids, giant hot tub, great fitness center with sauna. Standard great amenities including newly redone rooms as well. If you want to catch games in more than one stadium there couldn't be a more centrally located place. (also... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Don R Thank you for your complimentary remarks on our cheerful, positive staff attitude, and helpfulness. We truly appreciate you coming back for your 2nd year from Seattle. I couldn’t agree with you anymore on our location to the spring training venues. The property is in an ideal locality and just miles away to see the games and the... More

Encinitas, California, United States
Top Contributor
55 reviews 55 reviews
7 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 12, 2014

Just returned from a 4 night stay at this hotel. The rooms are spacious and well-laid out, the club floor had wonderful continental breakfasts and free water, soda and evening tapas, and Tricia at the front desk is excellent! I called her my angel because she found me a room with 2 queen beds when no one else could. The... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Marti R Thank you for choosing the Crescent Hotel for your 4 night stay. We appreciate you taking time and sharing your experience with us. We are happy to hear that our Club Floor met you’re all your expectations. Tricia was recently hired and is becoming one of our star associates; I’ll be sure to share your comments with... More

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Additional Information about Sheraton Crescent Hotel

Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Business Hotel in Phoenix
#32 Top resorts Hotel in Phoenix
#36 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 
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