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All 174 Phoenix hotels

Sheraton Crescent Hotel

3.5 of 5 Hotel   |   2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
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80%
Ranked #30 of 174 hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
louie1590 Rio Rico, Arizona
  • Reviews (392)
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392 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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English first
Rio Rico, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

This hotel has a little bit of everything. It's quite, great food, lots of fun, awesome pools and a really fun water slide and very friendly staff. Great hotel and staff, we are definitely staying there again

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Hickory, North Carolina
Senior Contributor
40 reviews 40 reviews
27 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I got a very good deal on a Club Level room through the hotel website. It was less than a 2-star hotel price. Overall, we had a good experience. My 16 year old son and I were in town visiting family, and we found the hotel to be pretty good. Check in was fast and easy. Parking was easy to... More

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, thefitz6 We truly appreciate the detailed comments of your experience and know you have many choices to choose your accommodations in Phoenix. We thank you for selecting the Crescent for your accommodations while visiting family. Overall, we are happy that you found our facility, service, and amenities to meet your expectations. We are sorry that the pool experience was... More

San Jose
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

There is no free WiFi, mo free refrigerator, no free microwave, and No Laundry room!! (Laundry Service: Underwear $2, shirt $4.80, Pants $7.00...e.g.) If you want to stay long at this hotel, you'll have to pay a lot more. BTW, I took HW17 x W Cactus Rd to wash my clothes @ neighborhood Laundry- "Clean Living Laundry": 12454 N 28th... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, sushi-life We appreciate your comments. The hotel is considering waiving charging for basic room wireless of $9.95 in the fall. We are in the process of ordering new mini-friges for guest rooms as part of the recent room renovations. We hope to have them installed by year end. The hotel also has micro-waves for a fee and all based... More

Nashville, Tennessee
Top Contributor
77 reviews 77 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed June 20, 2014

The hotel was clean, comfortable and convenient. I was glad to have time to enjoy the pool which I rarely get to do on business trips. Every hotel staff member I encountered was welcoming and helpful. The location just off I-17 makes it easy to get most anywhere in the area. It's worth the price to pay the small additional... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, RetaginTN Thank you for your comments. We are happy that our hotel left a favorable impression to you. We look forward having you back in the coming weeks. Sincerely, Frank Casarez General Manager More

Mansfield, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 13, 2014

I love this hotel. I stay every time I visit Phoenix. The service is always wonderful and the staff always seeks to assist in any way they can. It is also located well, just off I-17 so there is easy access. You can also get a yummy breakfast, lunch or dinner.

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, jennikp Thank you for your input. We are happy that our staff is always willing to assist in any way to make your feel comfortable and at home. We’ll be share to share your comments with them. Thanks for choosing to stay with us and we look forward seeing you back. Sincerely, Frank Casarez More

Dallas, Texas
Top Contributor
56 reviews 56 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed June 12, 2014

The Sheraton Crescent in Phoenix is a wonderful place to stay. All the rooms have been totally renovated (the most comfortable bed, ever!) and it is my understanding the rest of the property will be renovated this year. It doesn't really need it however; clearly the quality of the construction in the building materials have held up well, such as... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Dallas David Thanks for writing! Yes, we have finished all guest rooms and beginning this summer we’ll be renovating the remaining property. We are excited to see the new changes and hope you’ll be back to see the final product yourself. Thanks you again for your nice comments! Sincerely, Frank Casarez More

Tucson, Arizona
1 review
5 of 5 stars Reviewed June 10, 2014

there are many places to stay in Phoenix, but this is one hotel that we come back to again and again. The beds are so comfortable, the amenities in the hotel and the staff can make or break a property, and we are always pleased when coming here. Location makes it easy to get around phoenix simply and there are... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Diana Thank you for sharing your comments. It’s nice that you keep selecting the Crescent Hotel for your return trips to Phoenix. We are thrilled that our facility and services meet your expectations which bring you back. We look seeing you again in the near future. Thanks again, Frank Casarez General Manager More

The Hague, The Netherlands
Top Contributor
435 reviews 435 reviews
98 hotel reviews
287 helpful votes 287 helpful votes
5 of 5 stars Reviewed June 8, 2014

The Sheraton Crescent in Phoneix is a slightly dated property (although the large rooms had been refurbished at least somewhat recently) that however provides a very nice and comfortable stay for a reasonable price. It has quite large resort style grounds which includes a nice pool, hot tub, big children slide and two tennis courts. As a gold SPG member... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Hermes_NL Thank you for your input on your stay. We appreciate you selecting the Crescent Hotel during your visit in Phoenix. We are happy that you found our services and facility to be acceptable. Yes, the weekend you are speaking of we did have a large convention in and sorry that your family was somewhat inconvenienced during the breakfast... More

West Simsbury, Connecticut
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 6, 2014

I had a great stay at the Sheraton Crescent this past eek while in Phoenix on business. The front desk (Cynthia) was great and was able to get an upgraded room. The location is centrally located and very easy to get on and off the interstate to get around town. I would definitely recommend and stay here again.

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, JSIEGELUF Thank you for your comment. We are happy that you found our hotel centrally located in Phoenix while visiting on business. Cynthia our Assistant Front Office Manager is a rising STAR who has a bright future. I’ll be share to share your comment with her. We look forward having you back as our guest on your next trip... More

Albuquerque, New Mexico
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 4, 2014

This hotel is awesome! We loved the friendliness of the hotel staff from the front desk to the pool bar attendant to the water slide attendant! We loved the slide and could have stayed there all day! The main pool was wonderful! Loved the Club level food and ameneties! Will definitly be back again! I think we have found a... More

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, DukeCityGirl_12 Wow….We’re happy that you have found your “home away from home in the valley”. We appreciate you letting us know how our staff performed during your stay and our facilities meeting your expectations. We look forward having you back soon and often. Frank Casarez General Manager More

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Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#16 Business Hotel in Phoenix #29 Family Hotel in Phoenix
Hotel Class
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 
Number of rooms
342

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