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Sheraton Crescent Hotel

3.5 of 5 2620 West Dunlap Avenue, Phoenix, AZ 85021
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Certificate of Excellence 2014
Sheraton Crescent Hotel
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Sheraton Crescent Hotel
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449 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jacksons Gap, Alabama
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars NEW

We were so pleased with our stay at the Sheraton Crescent. The staff was obviously well trained. They were welcoming, accommodating, and friendly; especially Maria in the Indigo restaurant! The rooms are fine, not really anything special. Ask for a real refrigerator to be brought to the room, instead of using the cooler provided.

Was this review helpful? Yes 1
Coral Springs, Florida
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

I've been staying at the Sgeraton Crescent for the past two months (every week), and keep coming back because of the customer service! The hotel is clean, centrally located to get to customers throughout the valley and has some nice amenities. What makes me come back every week is the staff!! From Traci at the front desk, who always has... More 

Was this review helpful? Yes 2
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Rob C, Thank you so much for making the Sheraton Crescent your home away from home. We are delighted to hear that Traci takes such good care of you on your business trips. It is our pleasure to care for you and your business partners. I will be happy to share your comments not only with Traci, but with... More 

Penticton, Canada
Senior Contributor
38 reviews 38 reviews
14 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently stayed at this hotel prior to a having medical procedure at a nearby hospital. I didn't realize that I would require a room with a walk-in shower after surgery. The staff, especially Cynthia, tried very hard to accommodate us. The hotel was very busy and unfortunately, no suitable rooms were available. They were all so kind and even... More 

Was this review helpful? Yes 1
Arlington, TX
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

February 8-10, 2015 The Sheraton Crescent is a business class hotel located on the western edge of Phoenix, Arizona. Built in 1986 the hotel was last updated in 2014 giving it an up to date, fresh appeal to business and pleasure guests. Common Areas The common areas were well cared for, clean and reasonably up to date. Lots of tile... More 

Was this review helpful? Yes 1
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear wineismylife, Thank you for staying with us on your recent trip into Phoenix. We have recently renovated the property and our on our finishing touches. I am delighted to hear you found the property overall to be clean and well cared for and enjoyed your overall accommodations. I am however sorry to hear about the opportunities you experienced with... More 

Glendale, California
Top Contributor
472 reviews 472 reviews
48 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here since it was close to a business meeting I had and I was surprised that they had nice tennis courts and a great slide for the kids. The room was very clean and enjoyed use of the club floor and the breakfast to get me started for the day

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear travelshooter71, Thank you for staying with us during your recent business trip into the Phoenix area. We are delighted to hear you enjoyed the accommodations we offer including our Sheraton Club Lounge and our sports complex and Monsoon Mountain waterslide. Thank you for your comments and we hope to see you back soon. Cynthia Georgian Front Office Manager Sheraton... More 

Chicago, Illinois
Top Contributor
51 reviews 51 reviews
30 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I cannot believe that his hotel has a Sheraton flag. The rooms were dirty and old. The refrigerators didnt work as well. The balcony was so old and scary that we refused to got there.The hotel closed all food and drinks at 12am during Superbowl weekend and no one could offer us alternatives. The front desk staff needs to be... More 

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Faulkner8251, Thank you for staying with us on your recent trip to Phoenix during the Super Bowl festivities. We hope you enjoyed the Super Bowl experience. We are sorry to hear you experienced opportunities during your stay. I would love the opportunity to hear about your experience first hand, is there a time I may contact you to hear... More 

Gerrards Cross, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed 2 nights - Corridors and rooms in brown make it seem dated and dark, service in lounge bar - slow. Breakfast service good and selection either menu or buffet was good. Hotel in good location but shuttle bus / service is local area and doesn't service the airport which is a shame

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Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Sarah S, Thank you for taking the time out to leave your feedback. I am so glad to hear you enjoyed our breakfast selections and buffet as well as the location of the property. It is very convenient, I agree. We am sorry to hear the service in the lounge was slow, we always strive for fast accurate attentiveness.... More 

Huntsville, Alabama
Top Contributor
55 reviews 55 reviews
34 hotel reviews
62 helpful votes 62 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here twice for conventions and personal stay making this a home base for vacation in area. Even though it is an older resort and not located in the best of places (on a busy interstate, traffic, etc)-- it is an oasis once you step inside. It will be worth your stay. The lobby and grounds are beautiful... More 

Was this review helpful? Yes 1
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Roadhoud1, Thank you for making us your vacation home base. We are delighted to read your kind words about our lobby and property as well as our pool and cabanas, especially how much you enjoy watching the sunrise from our Mountain View rooms. We appreciate hearing about your experience with our staff at the Indigo Bistro and Steve at... More 

Bend, Oregon
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Positives - The central location offers quick access to many of the different attractions Phoenix offers. It has a dedicated parking garage, decent fitness facility and a really nice outdoor pool/ sport area. The staff was very efficient and the front desk staff was helpful when asked. One staff member, Brett, was excellent and made quality recommendations about local cuisine... More 

Was this review helpful? Yes 1
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear Kevin C, Thank you for choosing to stay with us on your recent trip to Phoenix. Being centrally located makes us feel a little spoiled when it comes to getting around Phoenix. We are glad to hear you enjoyed our pool and sports complex, we are very proud of them. Thank you so much for your kind words about... More 

Tucson, Arizona
Top Contributor
64 reviews 64 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel 3 nights while attending an Eastern Star Convention. We had MANY peopl at the meeting and everyone seemed to really enjoy the accommodation. It is very close to one of the Phoenix freeways and lots of good parking. This group is going back this coming August and I'm very glad they are.

Was this review helpful? Yes
Frank C, Front Office Manager at Sheraton Crescent Hotel, responded to this review

Dear TucsonGrammy, Thank you so much for your kind words. It was a pleasure hosting the Eastern Star Convention and we are happy to hear everyone enjoyed the accommodations. We are looking forward to seeing you all again in August. Sincerely, Cynthia Georgian Front Office Manager Sheraton Crescent Hotel More 

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Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#24 Romantic Hotel in Phoenix
#26 Family Hotel in Phoenix
#44 Business Hotel in Phoenix

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