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All 174 Phoenix hotels

Sheraton Crescent Hotel

3.5 of 5 Hotel   |   2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
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Ranked #32 of 174 Hotels in Phoenix
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Robertina7 Biella, Italy
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409 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Biella, Italy
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

I chose this hotel because near to my business meeting...but only for this reason. I walked around the hotel and there is nothing, it is far from Phoenix downtown (30 minutes by taxi circa). I asked for a taxi at the reception, I waited outside for 15 min and no taxi arrived, nobody from the Reception followed it up and... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Robertina7 Thank you for letting us know of your experiences, please accept our sincere apologies. We’ll review with our taxi/limo service company to find out why their service as requested did not show up. We do have refrigerators available upon request, we are sorry if this was not mentioned to you. We’ll also pass along your comment on the... More

Eastchester, New York
Top Contributor
151 reviews 151 reviews
41 hotel reviews
82 helpful votes 82 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The property is at the intersection of a major highway I 17, and a major cross street, Dunlap. I would not recommend this property unless you have ear plugs, and maybe a Xanax !! The noise was just unrelenting from I-17, it is probably worse because the building is curved. The building is dated, the parking lot is down right... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, MikeR2011 Thank you for your feedback. We are sorry that the highway I-17 noise prevented you having a positive experience. The property does have available guest rooms on the back side of the property that have less noise, we are sorry if these rooms were not available during your stay. We do offer complimentary ear plugs for guests should... More

Los Angeles, California
Contributor
17 reviews 17 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Friendly front desk staff, clean hotel, good shower, quiet, super comfy bed and excellent sleep quality, decent breakfast, close to a ton of restaurants, nice lobby, on site parking, pay for wifi but it was comped at checkout.. Solid a/c kept the room chilly while over a 100 outside, only negative was there was a space for a small fridge,... More

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Sbd0512 Thanks for the comments. It’s always gratifying to hear when our facility meets satisfaction, more importantly, a friendly front desk staff. You comment about the cabinet for a small refrigerator is correct. We are in the process of obtaining pricing to purchase new small refrigerators. We apologize you did not have one. The property does offer refrigerators for... More

Benson, North Carolina
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It is a nice hotel but there were too many little things wrong for me to give it more than 3 stars. My king room at the end of the hall was huge, but the light in the closet didn't work. The light on the makeup mirror didn't work. The wifi, which they charge $10-15 a day for, was particularly... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, AzMairi, Please accept our sincere apologies that lead to a less than enjoyable stay. We appreciate you taking the time letting us know of your inconveniences. I have personally addressed the items you mentioned that didn’t work with our staff. We do expect everything to be in working order prior to guest rooms being occupied. We simply failed meeting... More

Scottsdale, Arizona
Top Contributor
280 reviews 280 reviews
74 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We hold a monthly training class here & highly suggest this hotel for their meeting space. The staff is always friendly, helpful & reliable. They have always been set up for us and we appreciate this dependability. The entry is beautiful, everywhere is very clean & grounds are meticulously well kept. There is a parking garage with plenty of space,... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Kellie Z Thank you for the complimentary comments regarding our facility meeting your monthly training classes. We’ll be sure to share your comments with our staffs. Thanks again, Frank Casarez General Manager More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was my first visit to AZ and none of the preferred Hilton's were available. I stayed here based on a coworkers recommendation. The staff were very professional and friendly. My stay was for two weeks and each day was wonderful. When a valet wasn't available to park my car, one of the front desk staff parked it for me... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Karon F We are sorry that your Preferred Hilton products were not available, but extremely happy that you selected the Sheraton Crescent Hotel. We are delighted that you found our staff to be very professional and friendly and that our restaurant staff remembered you only drink Ocean Spray Cranberry juice with your veggie omelet. We hope we won you... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

Speedy check-in, great customer service. This was my family's first time in Phoenix and the hotel made us feel welcome. From the complimentary bottle of wine and cookies to the friendliness of the staff in the club lounge. The pool area, including a 165-foot water slide, is great for kids and adults. Definitely recommend.

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, Ayo L Nice to hear that this was your first family’s visit to Phoenix and thrilled that our staff and facility made you welcomed. Thank you for sharing this with us. Come came again when your travels bring you back to Phoenix. Thanks again, Frank Casarez General Manager More

Boston
Top Contributor
463 reviews 463 reviews
68 hotel reviews
524 helpful votes 524 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is a good option for those requiring a Starwood property and are looking for value. An older hotel but well maintained and rooms have been redone. Executive level is nice... offering mid level breakfast and evening service.... espresso machine is very much welcomed. Loved that it remains open on the weekends! Platinum recognition very good. My son loved the... More

Was this review helpful? Yes 2
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, WineandTravel Thanks for your comments and being a Starwood Platinum guest. We are happy that our facility is a good option and has good value. Nice to hear your son enjoyed the pool and slide and basketball court. Come back soon. Thanks again, Frank Casarez General Manager More

Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm SPG Gold and received complementary Club floor upgrade to a fully renovated club floor room. New carpet, furniture, wall treatments etc. Outlets at desk and beside end table. Wireless internet adequate, no wired internet, many TV channels. Excellent bed linen and towels, good hot water, barely adequate water pressure. Excellent SPG club floor lounge coffee, good breakfast although neither... More

Was this review helpful? Yes
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, MRMW_12 Welcome to SPG Gold. We are happy that our staff was able to provide a complimentary upgrade to our club floor. It’s nice to hear that you found our services and amenities meeting your expectations. We appreciate your comments and we look forward to your return visit to the Sheraton Crescent Hotel. Thanks again, Frank Casarez General Manager More

phoenix, arizona
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My boyfriend and I like to stay here for date night every few months. We last stayed August 10, 2014. This hotel does not seem as crowded/busy as it used to be in the years past. Lately when we stay the parking lot is practically empty. We park in the covered parking area and it seems pretty secure. The grounds... More

Was this review helpful? Yes 1
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, azdisneyfan We truly appreciate your insight to your stay and we thank you for selecting the Sheraton Crescent Hotel for your date nights every few months. It’s nice to hear that our facility meets your expectations that keep brining you back. We do offer complimentary shuttle service to local restaurants within a 5 mile radius from the hotel. On... More

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Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix

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