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All 174 Phoenix hotels

Sheraton Crescent Hotel

3.5 of 5 Hotel   |   2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
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Ranked #29 of 174 Hotels in Phoenix
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Sbd0512 Los Angeles, California
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408 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
Eastchester, New York
Top Contributor
150 reviews 150 reviews
41 hotel reviews
81 helpful votes 81 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

The property is at the intersection of a major highway I 17, and a major cross street, Dunlap. I would not recommend this property unless you have ear plugs, and maybe a Xanax !! The noise was just unrelenting from I-17, it is probably worse because the building is curved. The building is dated, the parking lot is down right... More

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Los Angeles, California
17 reviews 17 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Friendly front desk staff, clean hotel, good shower, quiet, super comfy bed and excellent sleep quality, decent breakfast, close to a ton of restaurants, nice lobby, on site parking, pay for wifi but it was comped at checkout.. Solid a/c kept the room chilly while over a 100 outside, only negative was there was a space for a small fridge,... More

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Benson, North Carolina
1 review
3 of 5 stars Reviewed 5 days ago NEW

It is a nice hotel but there were too many little things wrong for me to give it more than 3 stars. My king room at the end of the hall was huge, but the light in the closet didn't work. The light on the makeup mirror didn't work. The wifi, which they charge $10-15 a day for, was particularly... More

Was this review helpful? Yes 1
Scottsdale, Arizona
Top Contributor
277 reviews 277 reviews
74 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 1 week ago

We hold a monthly training class here & highly suggest this hotel for their meeting space. The staff is always friendly, helpful & reliable. They have always been set up for us and we appreciate this dependability. The entry is beautiful, everywhere is very clean & grounds are meticulously well kept. There is a parking garage with plenty of space,... More

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Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was my first visit to AZ and none of the preferred Hilton's were available. I stayed here based on a coworkers recommendation. The staff were very professional and friendly. My stay was for two weeks and each day was wonderful. When a valet wasn't available to park my car, one of the front desk staff parked it for me... More

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3 reviews 3 reviews
5 of 5 stars Reviewed 2 weeks ago

Speedy check-in, great customer service. This was my family's first time in Phoenix and the hotel made us feel welcome. From the complimentary bottle of wine and cookies to the friendliness of the staff in the club lounge. The pool area, including a 165-foot water slide, is great for kids and adults. Definitely recommend.

Was this review helpful? Yes
Top Contributor
452 reviews 452 reviews
67 hotel reviews
509 helpful votes 509 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a good option for those requiring a Starwood property and are looking for value. An older hotel but well maintained and rooms have been redone. Executive level is nice... offering mid level breakfast and evening service.... espresso machine is very much welcomed. Loved that it remains open on the weekends! Platinum recognition very good. My son loved the... More

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Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I'm SPG Gold and received complementary Club floor upgrade to a fully renovated club floor room. New carpet, furniture, wall treatments etc. Outlets at desk and beside end table. Wireless internet adequate, no wired internet, many TV channels. Excellent bed linen and towels, good hot water, barely adequate water pressure. Excellent SPG club floor lounge coffee, good breakfast although neither... More

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phoenix, arizona
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My boyfriend and I like to stay here for date night every few months. We last stayed August 10, 2014. This hotel does not seem as crowded/busy as it used to be in the years past. Lately when we stay the parking lot is practically empty. We park in the covered parking area and it seems pretty secure. The grounds... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, azdisneyfan We truly appreciate your insight to your stay and we thank you for selecting the Sheraton Crescent Hotel for your date nights every few months. It’s nice to hear that our facility meets your expectations that keep brining you back. We do offer complimentary shuttle service to local restaurants within a 5 mile radius from the hotel. On... More

Puyallup, Washington
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I recently had to make an emergency trip to Phoenix for a family accident and needed to be close to the North Mount John C. Lincoln hospital. I didn't have time to "bargain shop" my travel package. I was booked with the Sheraton Crescent Hotel which was only about 22 blocks from the hospital. My plane was delayed hours, so... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, cadamson50 Thank you for sharing your experience. We are sorry to hear of your travel for the family emergency, but also happy to hear that the Sheraton Crescent Hotel made the trip accommodating for you under the circumstances. We truly appreciate the kind words of our facility and the view you indicated. We hope all is well with the... More

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Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix

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