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All 177 Phoenix hotels

Sheraton Crescent Hotel

3.5 of 5
2620 West Dunlap Avenue, Phoenix, AZ 85021 (North Mountain)
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Ranked #28 of 177 hotels in Phoenix
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302 reviews from our community

Traveler rating
    168
    70
    31
    21
    12
See reviews for
Families
69
 
Couples
42
 
Solo
32
 
Business
124
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Long Island
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 16, 2013 NEW

Service was great. They recognized my SPG Elite status and pampered me. The front desk was a pleasure to deal with. The Pool was nice and clean as well ( I used it at 6 am) The only negative was the club level lounge. The furniture needs to be updated and during food service hours, an employee should always be... More

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Pearland, Texas, United States
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 13, 2013 NEW

Loved this hotel. I have stayed here once before. Very clean and nice, the only draw back was the pool needed to be cleaned, there was tree debris in the pool. The pool was very nice otherwise. The hotel and room were very accomodating and the staff was very helpful and friendly. I will stay here again. I was told... More

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See 2 more reviews by Julie C for Phoenix
San Mateo, California
1 review
1 of 5 stars Reviewed June 13, 2013 NEW

If you are into breathing chemically-laden air freshener, then this is the place for you. Due to their corporate policy they pump (basically) perfume into their common areas in an attempt to create a "signature scent." Unfortunately, this makes many of us sick and the scent comes back home with us on our luggage, clothes, skin and hair. One can... More

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Phoenix
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 9, 2013 via mobile

Lots of hotels in the valley but this one is awesome! Staff is great, rooms are ok. I hear they are renovating...can't wait! This is our place to go to get away but close enough to feed the dogs daily, and btw they are pet friendly! Water slide is best one of all hotels in the valley! And food is... More

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See 7 more reviews by PeoriaWino for Phoenix
Phoenix, Arizona
1 review
5 of 5 stars Reviewed May 29, 2013

We held a conference at the hotel and our attendees stayed there as well. What a great experience. Everyone we encountered was professional and courteous. No request was too great to ask and all requests were taken care of. We felt like we were important and not just another function at the hotel. The rooms were nice and spacious. Everything... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review
May 31, 2013

Dear, Mrober7 Thank you for writing from your mobile device letting us know of your recent business meeting in Phoenix. Your kind words of our staff performance are greatly appreciated. To let you know, we’re extremely happy to announce that our property will be renovating each guest room beginning this July. This also includes are already gorgeous lobby. We look... More

1 review
5 of 5 stars Reviewed May 23, 2013 via mobile

I recently conducted a business meeting in Phoenix and recommended that my coworkers stay at the Sheraton Crescent due to the location. I must say, once you pull into the driveway you realize you are in for a treat. The staff was very courteous and professional, the lobby is gorgeous. The rooms are a little dated, but very comfortable.

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review
May 29, 2013

Dear, Mrober7 We appreciate you taking time to write us of your experience. We would agree with you that our location does have easy access to the greater Phoenix area. It’s always a pleasure to hear how our staff responds to our guests displaying courtesies and professionalism. To let you know, we’ll be under taking a complete room remodel beginning... More

San Diego
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 22, 2013

Really nice hotel with great service. Pool was big and clean. Nice slide area that the kids loved!! Good food up on the Club level 7. Our car broke down and we needed to get it shipped out of state and the employees were very helpful and cooperative with dealing with the problems we had. Thank you.

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review
May 23, 2013

Dear, J-boy99 Under the circumstances, we appreciate your comments on your recent stay with us. We are truly happy that our staff was accommodating and able to help with your car troubles. We hope that your travels back home were safe and sound. Thank you Frank Casarez General Manager More

Choctaw, Oklahoma
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 19, 2013

We recently spent a week at the Sheraton Crescent and had an excellent vacation. I would highly recommend booking a Club room as it includes many excellent amenities (complimentary bottled water and non-alcohol beverages 24/7, complimentary delicious breakfast, complimentary parking, complimentary appetizers from 5:00pm- 8:00pm). The facility itself has two outdoor pools, one with a large water slide, outdoor hot... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review
May 20, 2013

Dear, Oklahoman71 Thank you for taking time sharing your positive experience with us. It is very satisfying to hear that we were able to move you stay from being “good to great”! Our property does have many features and benefits that are not typically found along the I17 corridor and we’re happy that you took full advantage of them during... More

St. Louis
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 15, 2013

We stayed 4 nights at this property while we were house-hunting in Phoenix. The location is wonderful, and very centrally located. The property, while it could use a few updates, is still in great condition. The rooms were large, the floors were quiet, and the club level was well-appointed. The pools were large, and even though there were many families... More

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review
May 20, 2013

Dear, citychicgal We appreciate you taking time and letting us know of your recent visit at the Sheraton Crescent Hotel. We agree with you that our property is centrally located to the greater Phoenix area with easy access to the I17 FWY. We are delighted to hear that our club floor met your expectations along with the pool and fitness... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013

I recently stayed at the Sheraton Crescent for business...wonderful hotel and staff...especially the staff! Great people...Tammi in sales, Steve in the lounge, and many more...they all make you feel like family! I look forward to staying with this terrific team again soon!

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Frank C, General Manager at Sheraton Crescent Hotel, responded to this review
May 15, 2013

Dear, townjcvt Thank you for your kind words. Our staff prides themselves on providing our guests with efficient service and ensures all stays are pleasant. Both Tammi and Steve are true examples of customer service and yes, you are part of our family! We look forward having you back as our guest. Thanks again, Frank Casarez General Manager More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Very nice(13)
  • Club level(11)
  • CUSTOMER SERVICE(7)
  • Rooms are clean(5)
  • Very good(3)
  • Business meeting(3)

Additional Information about Sheraton Crescent Hotel

Address: 2620 West Dunlap Avenue, Phoenix, AZ 85021
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotels in Phoenix
#29 Family Hotels in Phoenix
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix

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