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Royal Palms Resort and Spa

#3 of 175 Hotels in Phoenix
Certificate of Excellence
GreenLeadersBronze level
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5200 East Camelback Road, Phoenix, AZ 85018
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Royal Palms Resort and Spa
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Royal Palms Resort and Spa
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1,007 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This resort has a great reputation in the Phoenix metro area. Presidents have stayed here, local events are held here, and it is in a great location. This resort has some great features, I will start with our disappointments and then tell you how to get the most out of your stay here. Reservation/Check In We were told one thing... More 

Was this review helpful? Yes 1
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review

Thank you for taking the time to craft a thoughtful, balanced review of your experience. I apologize that you did not feel the service from the front desk was helpful or genuine; this is an area we usually excel, so this is valuable feedback for the team. We'll be reviewing your comments collectively on Monday and address the shortfalls you... More 

Sedona, Arizona
Level Contributor
55 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are just back from a few nights at this lovely, historic hotel. I planned a welcome surprise-her outing for me and our daughter for her coming back from the 2.5-month-long vacations. The concierge, Jennifer S., exceeded the expectations making sure all the planning went very well and smooth (despite my multiple requests). They are professional to the notch. The... More 

Was this review helpful? Yes 1
Prescott, Arizona
Level Contributor
120 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We have stayed at the Royal Palms Resort and Spa on several occasions with the most recent several weeks ago. We were recognized as having been previous guests and made welcome by the front desk clerk and concierge, Mona. The valet/bell men were as usual friendly and welcoming. One feels like the Royal Palms likes to have repeat customers and... More 

Was this review helpful? Yes 1
California
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Went for a quick trip away for my anniversary last weekend. Royal Palms was a terrific choice. Very peaceful but close to the Entertainment District, Old Town and Fashion Square. Have not experienced a more gracious and friendlier staff than this group. Food and beverage at T Cook's and Pool Café was first rate and reasonably priced for the quality.... More 

Was this review helpful? Yes 1
Greg M, General Manager at Royal Palms Resort and Spa, responded to this review

We are so pleased that you enjoyed your experience at Royal Palms and look forward to welcoming you back in the near future. Happy Anniversary! More 

Chandler, Arizona
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Words can't even begin to describe this hotel. If you're looking for a nice and quiet romantic getaway, this is your place! From the moment I arrived, I was greeted and made to feel right at home. The resort has TONS of vegetation so it gives you a relaxing and peaceful feeling. Everyone that works here is very friendly and... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Excellent hotel! So beautiful and peaceful with breathtaking scenery and an amazing staff. Great spa! Pool is very tiny, but has a great vibe and has many chairs and even fans too. One of the most beautiful resorts I've ever stayed at. Staff works hard to accommodate you and are very friendly too!

Was this review helpful? Yes 1
Chicago, IL
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

After a cold rainy Chicago summer I sought out a Phoenix vacation to find the summer vacation I was missing. I had already stayed at some of the larger Scottsdale resorts which were adequate but just so. The Royal Palms was so much more. The grounds are beautiful and are on a much more manageable scale. The pool was a... More 

Was this review helpful? Yes 1
sescobedo, Guest Relations Manager at Royal Palms Resort and Spa, responded to this review

Wow! We are so happy that you choose Royal Palms to enjoy the sunshine and warmer weather in Arizona. Your comments about our intimate resort, attentive staff and prime location what we strive to provide all of our guests. We hope to be your first choice the next time you visit the Valley of the Sun. More 

Basingstoke, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Lovely hotel, with great staff and food. Beautiful location just beneath camelback mountain. About a 30min drive to downtown Phoenix. Probably best to have a car if staying more than a couple of nights.

Was this review helpful? Yes 1
sescobedo, Guest Relations Manager at Royal Palms Resort and Spa, responded to this review

Thank you for your 5 star review of Royal Palms! We are thrilled that you enjoyed your stay and look forward to welcoming you back again soon. More 

Fountain Valley, California
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were looking for a little off-season getaway to relax. Hadn't heard of this property before, but decided to take a chance on something a little different from all the other huge resorts in the Phoenix/Scottsdale locale. We were thrilled to find an historical gem, in stellar condition, with beautiful gardens and small, private 'retreats' here and there throughout the... More 

Was this review helpful? Yes 1
Palm Springs, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel is very nice, old with a mission theme. It was a family's home at one time then expanded over the years. My concerns were for the price the rooms are too small and the furniture is uncomfortable. One note, when you have breakfast in their restaurant do not order the corned beef hash and eggs, very disappointing.

Was this review helpful? Yes 3
sescobedo, Guest Relations Manager at Royal Palms Resort and Spa, responded to this review

Thank you for your feedback and we are very sorry to read about your concerns. We will be remodeling all of our guestrooms in the near future so hopefully you will enjoy the updates the next time you visit. More 

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