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Residence Inn Phoenix

#37 of 175 Hotels in Phoenix
Certificate of Excellence
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8242 N Black Canyon Freeway, Phoenix, AZ 85051
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1 room 1 guest
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Residence Inn Phoenix
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210 Reviews from our TripAdvisor Community

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Traveler rating
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    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Willowbrook, Illinois
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

At first it was a little confusing getting to the hotel off the highway but once we got the hang of it, it was easy. Great breakfast buffet, friendly staff, clean but a little dated rooms. We were in room 522, a penthouse, during record breaking heat of 120 degrees. We could not get the room comfortably cool and called... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Mrs. Herd, I am glad you like our property, and we thank you for choosing us for your stay. I apologize for the inconvenience you had with the a/c, and againn thank you for the review you gave us. Hope to see you back, Nick Valenzuela More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Ac problems in August. Sweating in room that would go down all night and stayed at 78-79 when set at 68-69. Literally dripping t sitting at kitchen table and forget sleeping in the loft comfortably. Issue Not resolved. Offered to moved to another room, but offered to move us three peoplw into two different rooms because no other penthouses were... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Jen, Thank you for understanding the issue we had with your room. I appologize for the inconvenience you went through, and comping the night was the least we could do for you. I thank you for staying with us and I hope to see you guys back at our property, it will be a better experience. Regards, Nick valenzuela More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

Andy at the Front Desk is Amazing!! He was very helpful and Super Courteous!! Kudos to you sir!! The hotel is right next to the freeway which makes it very convenient to get to. The property is very well maintained. I would definitely stay here again!!

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Yulie, We are glad you enjoyed our property and the service Andres gave you. He is definitely one of the best associates we have working for our graet team. I know we will see you back ay the property again on your next visit to Phoenix. Regards, Nick Valenzuela More 

Flagstaff, Arizona
Level Contributor
4 reviews
5 of 5 stars Reviewed July 29, 2015

Very clean, with great rooms. The staff was friendly and helpful and the breakfast was great with a nice selection. Had fun in the pool, and they had a basketball court as well. I would certainly stay here again.

Was this review helpful? Yes
Nick V, Front Office Manager at Residence Inn Phoenix, responded to this review

Dera Marti, I am glad you enjoye your stay with us, and you liked our awesome breakfast. Please let us know when you atre coming back. We will be very happy to take care of you. Thank you, Julie Montijo More 

Toronto, Ontario, Canada
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed July 29, 2015

My wife and son and I were down in Phoenix for business/pleasure trip near the beginning of July for a week. We chose this hotel because of its proximity to my wife's work. Check in was very easy as not a busy hotel in the summer. Staff were friendly and helpful. We received the room we requested in the area... More 

Was this review helpful? Yes
Nick V, Front Office Manager at Residence Inn Phoenix, responded to this review

Hello Jeli88, Thank you for the great review. We really appreciate when someone takes time to respond. We have noticed a decline in our wifi speed and we will have that fixed soon we hope. There is always the upgraded speed, like you said. We look forward to seeing you again. Have a great day! Julie Montijo More 

Seattle, Washington
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 25, 2015

The unit was a bit old. We stayed inside a penthouse suite with 2 bathrooms. It was really nice to have 2 bathrooms. The breakfast was good, lots of options. Front desk was friendly. We didn't get to try the pool, but it looked nice. AC worked great. Our children rated the hotel 9/10 fat unicorns. I assume they liked... More 

Was this review helpful? Yes
Nick V, Front Office Manager at Residence Inn Phoenix, responded to this review

Dear Unicorn Kids, Thank you for the great review you gave us, we hope to see you back soon. Hopefully you will try the pool next time. Regards, Julie Montijo More 

1 review
5 of 5 stars Reviewed July 18, 2015

Excellent hotel!!. Front desk staff is very friendly and welcoming - thanks Manuel, Julie and Nico!. Breakfast area is spacious and one of the best I have experienced. Hotel was very clean as well as the room thanks to Elena in housekeeping, she was very nice and attentive. I would most definitely stay here again!!!.

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dera Julieta, We are happy to know you enjoyed your stay with us, specially breakfast. I will make sure my associates are aware of the great review you gave them, and we hope to see you back on your next visit to Phoenix. Regards, Nick Valenzuela More 

El Paso, Texas
1 review
5 of 5 stars Reviewed July 18, 2015

I have been traveling to the Phoenix area for years and have stayed in many hotels. However, one thing that I can say that has made this one stand out was how clean it is and most of all the service the staff offered. Julie at the front desk was very helpful, Manuel as well at the evening guest mingle... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Mr. Reimers, Thank you for the awesome review you gave my team. We are glad you enjoyed your stay with us, and I know I will see you back soon. Again thank you on behave of my awesome team. Best Regards, Nick Valenzuela More 

Hobbs, NM
Level Contributor
51 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed July 13, 2015

Good location for attending the baseball games in Surprize. Property was a little dated. Had problems with room reservation but the staff solved the issue satisfactorily The rest of the facilities were good. Good value for locations, and cost. Front desk person was very nice and helpful. I will recommend the property.

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

I am glad you like our property, and you enjoyed the games. We would like to see you back in the future when ever you came back to Phoenix. Regards, Nick Valenzuela More 

Chicago, United States
1 review
5 of 5 stars Reviewed July 8, 2015

I love this hotel and the friendly staff. I really enjoyed how friendly Starla was during "The Mix". I got free beer and food and relaxed. She made me feel at home and treated me like family! Must See

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Brandon, I am glad you enjoyed your stay with us, and had a chance to experience The Mix. Starla was very happy she got mention on yor survey. We hope to see you back soon, and again thank you for choosing our property. Regards, Nick Valenzuela More 

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