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All 176 Phoenix hotels

Residence Inn Phoenix

3.0 of 5 Motel   |   8242 N Black Canyon Freeway, Phoenix, AZ 85051 (North Mountain)
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Residence Inn Phoenix
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Ranked #77 of 176 hotels in Phoenix
A recent review
4 of 5 stars reviewed 3 weeks ago
lindadak Fairbanks, Alaska
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83 people have reviewed this hotel

Traveler rating
    28
    24
    22
    7
    2
See reviews for
29
17
5
15
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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English first
Fairbanks, Alaska
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Clean, comfortable. Very nice place for a 4-night stay. The complimentary breakfast was very good and offered several choices, including hot food. The patio/fire pit area was nice. Wi-fi left a little to be desired, very slow.

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Eau Claire, Wisconsin
Top Contributor
82 reviews 82 reviews
42 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed March 9, 2014

Know that I am a high level Marriott frequent guest with life time status. First off let me say that it IS spring training so the property was busy on a Saturday - but with that here were some observations. This is myself and my wife. Check in was late, not until 3:00 - they wanted to try and find... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Thank you very much for your review. We do appreciate all feedback. Good and bad. It tells us what we are doing right and in your case, what we need to work on. Let me first apologize to you. On behalf of our entire hotel all departments included, we truly apologize. Please know that we do truly want each of... More

Temple, Texas, United States
Contributor
11 reviews 11 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 1, 2014

Overall, a pleasant stay at an older property. I personally prefer this era of Residence Inn design with the larger rooms, full kitchens (including ovens), outdoor entrances and apartment community-like feel. Front desk staff are incredibly friendly and welcoming! The complimentary breakfast buffet and manager's reception (Mon - Wed nights) are terrific, and the pool/patio/fire pit/BBQ area is one of... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Thank you very much for your response and review on Trip Advisor. We truly appreciate you taking the time to leave us feedback. I'm glad to hear that you enjoyed most of your stay. We take pride in our staff as well as our property and the amenities that we offer. I'm very sorry for the inconveniences that you experienced... More

New York City, New York
1 review
4 of 5 stars Reviewed February 22, 2014

Four of us sisters came to Phoenix for our annual Sisters Weekend. Our suite was nice, reasonable, quiet, clean and fresh. Breakfast was handy and perfectly fine for us. The outstanding feature of our stay was the staff. Leah, the Assistant Manager, went way beyond the call of duty by trekking out to the supermarket to pick up a surprise... More

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Jordan, Minnesota
Contributor
16 reviews 16 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed January 27, 2014

Room was clean, nice pool area and fire pit area. Arrived about 7:00PM .Had about an hour's worth of wi-fi issues where we could not get a connection. By that time, it was getting late so ordering a pizza was the only choice for dinner. TV remote worked only sometimes. Now for the hot breakfast. The waffle maker was not... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Thank you very much for your review on trip advisor for our hotel. We appreciate all feedback from our valuable guests, good and bad. It tells us what we are strong at and especially what we need to work on. I would first like to apologize to you for all of these inconveniences. I completely understand why they would be... More

Gurgaon, India
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed January 26, 2014

I stayed at this property on 2 occasions both lasting about a week, and would love to stay here again, without even trying what others in the vicinity have to offer. Its got me free wi-fi, a large comfortable room with kitchenette, a market, a laundromat, and more that dont even have occasion to use. Most of all, I dont... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Thank you so much for your review on Trip Advisor! We always appreciate positive comments especially when it is in to what we do best, and that is take care of our guests especially for long term stays! We hope to see you again in the future, or next time you are in Phoenix! More

Shell Lake, Wisconsin
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 13, 2014

We found this Residence Inn to be top notch. Front desk folks were pleasant and very helpful. Room was clean, quiet and comfortable. Breakfast had lots of options. You can't go wrong staying here. The motel is very close to I-17, so it is easy to find. If we are traveling through this area we'd plan to stay here.

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Thank you so much for your positive response on Trip Advisor! We take pride in our hotel and really feel we do an exceptional job in customer service so we always appreciate the approval from one of our valued guests! Thank you again for staying with us and we look forward to you joinin gus again in the future. Thank... More

Minneapolis, Minnesota
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 9, 2014

Just had a weeklong stay the the Marriot in North Phoenix- 1/2 block off Hgwy I-17- convenient location. Pool was heated- full breakfast served daily and small dinners served 3 days a week- free grocery pickup service- small but nice gym. Rooms very comfortable with all amenities to prepare meals onsite.

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Thank you for you great review of our hotel on Trip Advisor! We apreciate all reviews as to know where we stand in the eyes of our guests. We thank you for your time and really hope you come back to see us again the next time you are in the Phoenix area. Take care! More

Citrus Heights
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 7, 2014

We missed our flight due to a computer problem on the plane at our place of origination. The airline was kind enough to comp us a room until the next flight the following day. We expected just that, a room. To our surprise it was the Residence Inn, Phoenix Airport. The shuttle service was timely and not far from the... More

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Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Hello, and thank you for taking the time to respond on Trip Advisor. I believe you were looking to review the Residence Inn Phoenix Airport location as we do not have a shuttle at this property. However on behalf of the Residence Inn, we thank you for staying and hope you chose the brand the next time you are in... More

North Pole, Alaska, United States
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 7, 2014

Really, we loved our stay at the Residence Inn. The room was exceptionally nice. The front desk staff was exceptionally nice. And it wasn't too far from West Gate, where we attended the Fiesta Bowl and New Years Eve. My only issue was with the housekeeping staff. In the morning we had our "Do Not Disturb" sign on the door.... More

Was this review helpful? Yes
Joshgarcia, General Manager at Residence Inn Phoenix, responded to this review

Hi, I really do apologize for the housekeeping issue that you experienced while at the hotel. I understand how important getting your rest is and we should have respected the do not disturb sign that was on your door. We have very good practices and procedures at this property so I will look into this and see why and how... More

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Additional Information about Residence Inn Phoenix

Also Known As:
Residence Inn Phoenix Hotel
Residence Inn Phoenix Hotel Phoenix
Phoenix Residence Inn
Address: 8242 N Black Canyon Freeway, Phoenix, AZ 85051
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#31 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Residence Inn Phoenix 3*
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