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Residence Inn Phoenix

#18 of 175 Hotels in Phoenix
Certificate of Excellence
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8242 N Black Canyon Freeway, Phoenix, AZ 85051
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Residence Inn Phoenix
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Residence Inn Phoenix
Residence Inn Phoenix
Residence Inn Phoenix
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182 reviews from our community

Traveler rating
    94
    41
    33
    9
    5
See reviews for
64
31
14
38
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Phoenix, Arizona
1 review
5 of 5 stars Reviewed yesterday NEW

One of the best experiences we (both extensive travelers) have had. The staff makes this a wonderful experience from the front desk to all the people who keep the entire place clean and easy to work with.

Was this review helpful? Yes
Asheboro, North Carolina
1 review
3 of 5 stars Reviewed 4 days ago NEW

Pros: Room was clean and neat. Social hour was wonderful. Breakfast was plentiful and delicious. Staff was pleasant. Firepit was a nice touch Cons: Pool was filthy. Never able to enjoy it. Pillows were lumpy and uncomfortable. Location was in a not nice area. Had a homeless person come onto the property into the gated area to harass me. Hotel... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Heather, I would like to thank you for the review you gave our hotel, I talked to the departments about the issues you encounter and we fixed them. I know we had a group in house when you stayed with us, but then again that is not an excuse. We woulsd like to see you back again on your... More 

San Bernardino
Senior Contributor
36 reviews 36 reviews
15 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

We arrived May 10th, 2015, Sunday. We were greeted and checked in by Rio who was very Professional, Friendly, Knowledgeable, and Courteous. We stayed for 3 days and enjoyed our stay. the breakfeast buffets were organized and delicious, and the dinners were good as well. All the staff were very helpful

Was this review helpful? Yes 1
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Michael, We thank you for choosing our hotel for your stay, and we are glad you enjoyed your stay. I talked to Rio and let him know about the nice review you wrote. We hope to see you back on your next visit to Sun City. Best Regards, Nick Valenzuela More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Breakfast every morning and dinner three nights/week are awesome. We happened to be there two of the three dinner nights, which seemed to include free beer/wine. The entire staff was very welcoming and friendly. Also, the property is within walking distance of a great bbq restaurant (Bobby Q.)

Was this review helpful? Yes 1
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Mr. Keith, I thank you for the awesome review you gave to my team, we are happy you liked the hotel and The Mix (social) in we have in the evening. We hope to see back soon at our property. Regards, Nick Valenzuela More 

Brooklin, Canada
Senior Contributor
42 reviews 42 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 4 nights as part of a two week tour around Arizona. The rooms are typical Residence Inn. They're clean and well maintained. The staff are friendly and helpful. The socials are a nice surprise..... Monday, Tuesday & Wednesday in the early evening there's a themed social event. The area is past it's prime. I wouldn't go out... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

We are glad you enjoyed your stay with us, I will let my team know about the great survey you posted for them. We want to see you back on your next visit to Phoenix and hope you are doing freat. Best Regards, Nick Valenzuela More 

Colorado Springs, Colorado
1 review
5 of 5 stars Reviewed 4 weeks ago

I recommend this inn not only for comfortable accommodations, but an excellent staff. Whatever our request, the General Manager to the Maintenance staff performed efficiently and with and positive attitude of meeting the guests needs.

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Gary, Thank you for the great review you gave to Julio, he is really an asset to our property. I am glad you took the time to respond and we would definitely like to see you back at the hotel. I will share your comments with Juilo, and thank him on your behalf. Best Regards, Nick Valenzuela More 

Phoenix, Arizona
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 14, 2015

I am still coming here. The staff here is very friendly and willing to go the extra mile. The breakfast spread has something for everyone and 3 nights a week there is a social hour in the lobby that has great variety. The front desk, house keeping, engineering and the kitchen staff are all awesome. I would mention them all... More 

Was this review helpful? Yes 2
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Mr. Stone, I thank you for the great review you gave my awesome team. We appreciate you as one of our best guest, and definitely want to keep on seeing you back. Best Regards, Nick Valenzuela More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 9, 2015

all staff was great and all areas was suerp organized. i would defenetly recomend and bring all family and friends to this hotel. this is a pet friendly hotel. we specialy loved the breakfast Liz and her staff was the most friendly and great customer service

Was this review helpful? Yes 1
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Rockita, My team and I thank you for staying with us on your last visit to Phoenix. I am glad you enjoyed the breakfast and I will definitely paas the message to Liz on how impress you are with her service. Again thank you and I know we will see you soon. Best Regards, Nick Valenzuela More 

Westfield, New Jersey
Top Contributor
58 reviews 58 reviews
35 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed April 6, 2015 via mobile

My 16 year old son and I stayed over for one night on our way to the Grand Canyon. We had a two bedroom on two stories, very spacious, and the best Residence Inn I have ever stayed at (with apologies to the one in Montreal where I am a fequent guest. The breakfast was classic Marriott fare. Lots of... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

I would like to thank you for choosing our property for your stay. And we would like for you to come back again, I know it was only one night but hopefully next time your son will get into the pool. Again thank you very much and hope to see you guys soon. Best Regards, Nick Valenzuela More 

1 review
5 of 5 stars Reviewed April 4, 2015

My husband and I were visiting phoenix and I made reservations here at I was really happy with the rooms.. The rooms are clean and the staff was real nice, helpful. I would definitely stay here again...

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Mrs. Niner, Thank you for the review you gave us. I am glad you liked our property on your resent stay with us, and we would like to see you back on your next trip to Phoenix. Best Regards, Nick Valenzuela More 

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