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Residence Inn Phoenix

#28 of 175 Hotels in Phoenix
Certificate of Excellence
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8242 N Black Canyon Freeway, Phoenix, AZ 85051
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Best prices for: 1 room 1 guest
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194 Reviews from our TripAdvisor Community

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Traveler rating
    101
    43
    33
    9
    8
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70
31
15
43
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
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English first
  • All months
    (194)
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    (70)
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El Paso, Texas
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I was very surprised to see hoe nice the staff was. Ms. Kristen, Mr. Manuel, and Mr. Nicholas were very helping and patient. I felt right at home. I also loved the fact that they took my studies into consideration and turned on the lights and offered me coffee! !! No hotel staff has ever done that for someone my... More 

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El Paso, Texas
2 reviews
5 of 5 stars Reviewed yesterday NEW

We arrived at the hotel really late, some guy there named Manny was so kind and helped us to bring the luggage to our room. Internet is not great but the service is very good. The manager was around when we were at the pool and he kindly approached us and we talked for a while. Nice young men with... More 

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Chihuahua, Mexico
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This Summer has been so fun at Phoenix, You not even have to go outside to enjoy the freshness of the amenities this hotel offers!! I needed to rest and this place was my life saver. The best air conditioning, the best customer service, everything you need is near by the place. The pool is so relaxing and the fresh... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed 4 days ago NEW via mobile

Okay so i checked into this hotel and was a bit skeptical because of the area, but surprisingly it was great, the staff was nice especially starla, but on my second night in my suite a stair broke when we were leaving our room to go to the lobby and now my wrist is fractured, and i have a broken... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

This is by far one of the best hotels that we have stayed in the city of Phoenix, Az. Beautiful property and the staff was great throughout our entire stay. The front desk and management were very attentive to what we needed and made sure that all of our requests were satisfied. Housekeeping and engineering also did a great job... More 

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Tucson, Arizona
Level Contributor
3 reviews
5 of 5 stars Reviewed 6 days ago NEW

I don't travel a lot, but the stay at this hotel was spectacular. Manuel, Conchi, and the ladies in breakfast made a great difference in my stay. My family and I really like the pool where we spend a lot of time, towel were clean and even the manager got us a few bottle water to enjoy our tanning better.... More 

Was this review helpful? Yes
Carneys Point, New Jersey
1 review
5 of 5 stars Reviewed 1 week ago

EVERY THING from the beginning stages of planning our stay til the moment we checked out the staff was incredible! The rooms were perfect, better than anticipated. We were in town for my daughter's wedding and the entire weekend (except for the actual wedding) we spent at the hotel socializing with friends and family. We sat around the fire pit,... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Samantha, We are very glad you enjoyed your stay at our property, we hope to see you and your family back soon. And we thank you for your awesome review. Best Regards, Nick Valenzuela More 

Phoenix, Arizona
1 review
4 of 5 stars Reviewed 1 week ago

This would be a 5 star review if it weren't for the location. Just not a great surrounding area. But that's the only negative thing I can say about it. The staff was all very friendly and helpful. From the breakfast staff, the maintenance people that I ran into and all the people at the front desk, they were all... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Christopher, First of all thank you for staying with us, I will let the ssociates you mentioned aout this review. We hope you keep on coming back to us in the future and thank you for the review you gave us. Regards, Nick Valenzuela More 

Romeoville, Illinois
Level Contributor
5 reviews
4 of 5 stars Reviewed 1 week ago

I would like to mention a few people that are special Rio, Starla, Lisa, Juile, have assisted with meals help with rooms when I was sick they checked to see that I was ok I have been here working since Nov 2014. It is now the middle of June I hope to be here for a while yet, my stay... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Dear Laura, Thank you for choosing us for your stay in Phoenix, we enjoy having awesome people like you at our property. We hope you stay with us more often and and again thank you for the review you gave my super associates. Best Regards, Nick Valenzuela More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Unprofessional manger I check in whit the staff of the front desk whit messy lobby small old hotel unsafe UNheathy homeless and drug use hotel. I get to my room the door was right out by the highway to noise I check out it the same day am in, I feel unsafe whit my two teenage girl one of the... More 

Was this review helpful? Yes
Nick V, General Manager at Residence Inn Phoenix, responded to this review

Thank you for choosing our property for your stay, I apologize for any inconvenience you had. I did not get to meet you but in the name of all my staff we extend our apologies to you. Regards, Nick Valenzuela More 

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