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Howard Johnson Phoenix Airport/Downtown Area

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4120 E. Van Buren, Phoenix, AZ 85008
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Howard Johnson Phoenix Airport/Downtown Area
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Howard Johnson Phoenix Airport/Downtown Area
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207 reviews from our community

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Portland
Top Contributor
81 reviews 81 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

This is an old hotel but it does have access to a shuttle to the airport. We made. Use of it for a one overnighter and then moved up the road. The staff were ok but nothing special. I would not consider this for a 2 night layover.

Review collected in partnership with Howard Johnson

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La Habra, California
1 review
1 of 5 stars Reviewed 2 weeks ago

Atrocious and Fearful It is unfortunate that I selected the “Howard Johnson, Hotel”, from the possible list of suitable hotels to stay in. On April 18, on the way home from a funeral in El Paso, Texas, I called the resort line asking to make reservation to stay in a hotel. Unfortunately, everything was booked so I called the discount... More 

Review collected in partnership with Howard Johnson

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hojophoenix, Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review

Our sincerest apologies during your stay. There is a 24-HR cancellation policy that is implemented with each reservation; if guest choses to cancel the day of reservation the penalty charge is 100% of the price of the room. 1) All rooms are cleaned and deoderized and inspected before any guests occupy any room 2) Again all rooms are well maintained... More 

Lancaster
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

The toilet didn't work without manual assistance, the air conditioner stopped working early in the evening and our towels were delivered (after 3 trips to office) wet. Our room was not ready over 2 hours after check in so we were offered a different room. This one came with all the problems.

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Guest_relations2k, Guest Relations Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review

We thank you for writing to us about your experience at our hotel last week. Our goal is to make sure that your experience at the Howard Johnson Phoenix Airport should be full of great customer service. we have learned from past guest reviews, and we try and implement all measures to give the best of service.We have taken this... More 

Senior Contributor
33 reviews 33 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This place is seriously lacking and needs a remodel. The floor carpet was worn and dirty looking. The bed appeared to be clean, but that is a bout it. The bathroom had mold/mildew. The check in guy was scary and the guy who was supposed to carry our luggage up the stairs didn't. No elevator.

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Guest_relations2k, Guest Relations Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review

We thank you for writing to us about your experience at our hotel last week. Our goal is to make sure that your experience at the Hojo Airport should be full of great customer service. we have learned from past guest reviews, and we try and implement all measures to give the best of service.We have taken this matter seriously... More 

Kapuskasing, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 27, 2015

Spent an overnight to bring granddaughter to airport. Non smoking Room on 2nd. floor was clean and comfortable. The price for the proximity to the airport, and 24 hr. complimentary shuttle was a bonus. Staff, upon checking in and for directions to restaurants were courteous and helpful.

Was this review helpful? Yes 1
hojophoenix, Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review

Thank you for yoour candid feedback we hope to see you again soon. More 

Tucson, Arizona
1 review
2 of 5 stars Reviewed March 24, 2015

The rooms were dated and there was lots of "deferred maintenance" meaning that the room had seen better days, and things were wearing out. This hotel, is also in a very bad section of Phoenix/Tempe where there are a lot of prostitutes and drug abusers. I would never go back. Our friends were given two rooms that were so small... More 

Review collected in partnership with Howard Johnson

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hojophoenix, Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review

All rooms have been updated repainted, new carpet, flatscreen tv. Our Hotel in a safe location. Rooms are assigned to room type and we are more than happy to change a room for any guest that requests this. More 

A TripAdvisor Member
2 of 5 stars Reviewed March 21, 2015

Chose property for closeness to airport. Rental car difficult as the manager gave us the wrong directions. I had to pay 30¢ to print off our 2 boarding passes...really? Negative: No breakfast, only 2 coffee in room, plug-ins sparse, fan runs continually if bathroom lights on, gigantic cockroach popped out in the night. Positive: close to shopping and some restaurants.... More 

Review collected in partnership with Howard Johnson

Was this review helpful? Yes 1
hojophoenix, Manager at Howard Johnson Phoenix Airport/Downtown Area, responded to this review

All guests returning a car rental are directed to the airport as to provide the least amount of difficulty to find the rental area. Our business area is always open to our guests although there is a fee for printing boarding passes any documents etc. etc. Our Breakfast is served from 4a.m. till 9a.m. every room has only 2 coffee... More 

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