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All 174 Phoenix hotels

Hyatt Regency Phoenix

3.5 of 5 Hotel   |   122 North 2nd Street, Phoenix, AZ 85004 (Central City)
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Ranked #60 of 174 Hotels in Phoenix
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
Joseph S Atlanta, Georgia, United States
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591 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Atlanta, Georgia, United States
Contributor
19 reviews 19 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

It was beautiful, and easy access (across the street) to the convention center. I had a good experience with the staff and bellmen- who were friendly and gave me good directions and pointers. There were a few mechanical problems with the room- a running toilet- filling with water all the time, and some of the outlets in the room did... More

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Imlay City, Michigan
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great location, but the rooms aren't quality. The shower was dark, the fridge was too small to put leftovers in, the outlet that I plugged my phone into didn't even work. The housekeeping didn't speak enough English for us to get washcloths when we asked. And it cost us $40 for 2 people to get breakfast buffet in the cafe.

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Millstone, New Jersey
Top Contributor
54 reviews 54 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed two nights in Downtown Phoenix. The location was great immediate prox. to the arena's and convention center. Breakfast was very good. Front desk excellent. Great natural lime aid and orange aid on tap in lobby. Pool area small and shallow but clean and nice. The hotel is positioned very well so for most of the day it excapes the... More

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HyattRegencyPhoenix, Front Office Manager at Hyatt Regency Phoenix, responded to this review

Ken, thank you for taking the time to share your experiences. It seems some parts of your stay were better than others. We are looking into the room you stayed in and will make the necessary repairs and upgrade. Thank you for bringing this to our attention! More

Los Angeles, California
Top Contributor
104 reviews 104 reviews
46 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for attending a convention which was at the next door. The location is really convenient for the conference. I arrived early (7 am) and asked the Concierge to if I could leave my luggage for checking-in later. The staff kindly suggested me that I should talk to the Front Desk and I may be able to check... More

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HyattRegencyPhoenix, Public Relations Manager at Hyatt Regency Phoenix, responded to this review

Sophie, thank you for taking the time to share your review regarding your stay at the Hyatt Regency Phoenix. I am happy to hear you were able to check in and receive an upgraded room. I was disappointed to hear that you felt our hotel was outdated. I will relay your feedback on to our Director of Operations who will... More

Seattle, Washington
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
43 helpful votes 43 helpful votes
1 of 5 stars Reviewed 2 weeks ago

My toilet flooded TWICE. My first room was too noisy and overlooking a roof. I was then moved to a room with two queen beds, even though I had requested a king. The room was pretty beat up - there were markings on the walls, stains on the carpets, cracks in the sink and on and on. It's clear this... More

Was this review helpful? Yes 2
HyattRegencyPhoenix, General Manager at Hyatt Regency Phoenix, responded to this review

We have reached out to speak with you directly and will be making things right. We are deeply disappointed to hear about this major maintenance issue and hope you understand that this is an isolated incident and certainly not the norm here at Hyatt. Thank you for sharing your comments and we will be speaking with you soon. More

San Antonio, Texas, United States
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

These folks know how to treat a preferred customer! Accompanying my wife to a business convention, the Hyatt provided a suite and extra amenities each day. Fantastic! In the downtown area and easy to get to.

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HyattRegencyPhoenix, General Manager at Hyatt Regency Phoenix, responded to this review

Thank you for your wonderful comments. We have passed them on to the team and they were grateful for your compliments. Thank you for pointing out our suites and the amenities supplied. We hope we may welcome you back soon to enjoy them again! More

San Diego, CA
Senior Contributor
47 reviews 47 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

You can walk about 30 steps out the door and be at the Convention Center. I was here for a conference and wanted to be sure that I wouldn't have to travel too far. Since downtown Phoenix can seem deserted at times it was nice that they had several dining options and a store in the hotel so I never... More

Was this review helpful? Yes 1
HyattRegencyPhoenix, Public Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for the wonderful review! We are happy to hear that you were able to take advantage of our various dining options within the hotel and that we exceeded your expectations. We hope to welcome you back again soon! More

Houston, Texas
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here one night with a friend for the last Cardinals game of the season. I've read some of the negative reviews posted lately and I wonder if we stayed at the same hotel. I enjoyed our short stay. A few blocks from Chase Field and a couple of blocks from the light rail from the airport. Going back... More

Was this review helpful? Yes 1
HyattRegencyPhoenix, Front Office Manager at Hyatt Regency Phoenix, responded to this review

Thank you so much for your kind words regarding your stay! Thank you for pointing out our friendly staff, convenient location, and amenities we offer. We take pride in our excellence in customer service and authentic hospitality. We hope to welcome you back again soon! More

Pinetop-Lakeside, Arizona
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked this on-line as was suppose to have free internet and free parking. We have handicap plates and was told it would cost us $25.00 to park in front of hotel by Valet. Or we could park in city garage with a cost of an hourly rate when going in and out and a nightly rate of $12.00 per... More

Was this review helpful? Yes 3
HyattRegencyPhoenix, Front Office Manager at Hyatt Regency Phoenix, responded to this review

I was very concerned to hear about the multiple issues you faced while staying with us. We are looking in to the information listed on the site you booked to make sure it is in line with our amenities here on property. I will be reaching out to you directly to further discuss your stay. Additionally, I would like to... More

Show Low, Arizona
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We booked this hotel for 2 nights. When we booked we were told that we would have free internet & free parking. Upon our arrival we were told there was a charge of $ 24.95 per day for parking. Next we went to check in, our room was paid in advance and we were told there would be a $50.00... More

Was this review helpful? Yes 3
HyattRegencyPhoenix, Front Office Manager at Hyatt Regency Phoenix, responded to this review

I am very disappointed to hear about the experiences you had while staying with us. This is not the norm with Hyatt and we are very surprised that there was a lapse in communication. We are reaching out to our 3rd party representatives to make sure there are no discrepancies when it comes to parking and internet provided here at... More

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Additional Information about Hyatt Regency Phoenix

Address: 122 North 2nd Street, Phoenix, AZ 85004
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Central City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hyatt Regency Phoenix 3.5*
Number of rooms: 693
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Also Known As:
Hyatt Regency Phoenix Hotel Phoenix
Phoenix Hyatt Regency
Hyatt Phoenix

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