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Hyatt Regency Phoenix

#55 of 174 Hotels in Phoenix
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122 North 2nd Street, Phoenix, AZ 85004
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Hyatt Regency Phoenix
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Hyatt Regency Phoenix
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710 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Streamwood, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The lobby of this hotel is great. Once you get to room do not expect it to be cleaned. Walked up to the room and there were (2) pieces of used dental floss in front of my door - I thought that it would be removed by the next cleaning - nope - it sat there for a week. Spilled... More 

Review collected in partnership with Hyatt Hotels

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Warsaw, Poland
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Clean, good size rooms, with all the amenities you need for a business trip: large desk, multiple plug ins for all your electronics, fridge, free Wi-Fi. I enjoyed the modern looking lobby and the restaurants and bagel shoppe onsite. Just a short walk from the ball park and basketball venue, as well as the convention center. Also, only 10-15 min... More 

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Stamford, Connecticut
Top Contributor
74 reviews 74 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed several days on business at the Hyatt Regency and was delighted by what I found. A spacious room with two chairs at a long counter that served as desk or dining area, one of the most comfortable beds I've ever slept in at a hotel, lovely sheets, and furniture that was comfortable and attractive. The fitness center was... More 

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Jacksonville, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Customer service was excellent. Room needed a refresh on check-in Pool needed more chairs, kind of small for the size of the hotel. Shopping and places within walking distance. Definitely need to rent a car if you want to do any site seeing.

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for writing your review of Hyatt Regency Phoenix! I was so happy to see that you enjoyed our world class customer service and wonderful location! However, I was concerned and disappointed to see that we fell short in meeting your expectations in regards to the guest room and pool seating options. Hopefully we can have the chance to... More 

1 review
3 of 5 stars Reviewed 1 week ago NEW

Adequate hotel, clean, nice people but the pool is on the third floor, very small very little shade no bar not inviting at all. Small "garden" area again with little shade an NO view, kind of pitiful. Close to the convention center, safe area

Review collected in partnership with Hyatt Hotels

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for taking the time to review Hyatt Regency Phoenix. Our staff takes great pride in our hotel in hopes to provide the best service possible for our guests. Your feedback assists us with improvements we can make in the future. We will certainly use your feedback when it comes to updating our pool area. Thank you again and... More 

Boston, United States
1 review
3 of 5 stars Reviewed 1 week ago

Functional hotel for a business trip. Check in and out processes good. Room service was prompt, staff friendly and helpful. The pool area is much too small for the size of the hotel. And, I had a maintenance problem with the bathroom which was not resolved despite several calls - and significantly impacted the room.

Review collected in partnership with Hyatt Hotels

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for reviewing our hotel! I was happy to see that your check in and out went so smoothly, and you found our room service staff to be helpful. However, I was concerned to see the issues you experienced in regards to our pool and guestroom bathroom. I will certainly pass your comments on to the proper management team... More 

Carlisle, Massachusetts, Usa
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a nice Hyatt hotel in the heart of downtown Phoenix. It is modern, with all the standard amenities and very comfortable. Just a short walk from the major Phoenix attractions, it is very convenient to both entertainment and business venues.

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for your review of Hyatt Regency Phoenix! Hopefully we can have the chance to welcome you back the next time you are in the Phoenix area. More 

houston
1 review
5 of 5 stars Reviewed 1 week ago

Was a great stay overall. Very quiet hotel. Parking was a bit of a hassle but it was ok to park considering valet parking was $28 a day. The room service food quality was amazing and portions were more than generous.

Review collected in partnership with Hyatt Hotels

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for reviewing your most recent stay at Hyatt Regency Phoenix! I am pleased to see that your overall stay was great and you enjoyed our delicious in room dining. I will certainly pass your comments about parking on to the appropriate managers. Thank you again, and we hope to welcome you back on your next trip out to... More 

Tampa, Florida
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We were overall quite happy with this hotel. The rooms were very clean, the decor was nice, and the location is great (it would have been awesome if there was a Dbacks game while we were there). There were many restaurants within walking distance. We also loved the check in process; we were able to do it all via automated... More 

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HyattRegencyPhoenix, Public Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for your review of our hotel! I am so happy to see that you were able to enjoy your stay with us. We look forward to seeing you again at Hyatt Regency Phoenix for an upcoming baseball game! More 

Honolulu, Hawaii
Top Contributor
58 reviews 58 reviews
13 hotel reviews
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here because it was walking distance to the US Airways arena, which is where the Phoenix Suns play. There are tons of eateries, bars, and clubs nearby, so it's great to be able to walk everywhere an not worry about parking or DUIs. I've stayed here in the past so obviously these issues don't prevent me from coming... More 

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for reviewing your most recent stay at Hyatt Regency Phoenix! I am happy to see that you were able to enjoy some of the local amenities surrounding our hotel, since we are located in such a great area. However, I was disappointed to hear about the multiple issues you encountered. I have relayed your comments on the appropriate... More 

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