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Hyatt Regency Phoenix

#61 of 174 Hotels in Phoenix
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122 North 2nd Street, Phoenix, AZ 85004
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Hyatt Regency Phoenix
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Hyatt Regency Phoenix
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667 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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ELLSWORTH
Contributor
15 reviews 15 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed today NEW

Stayed 1 night but valet and hotel staff was super pleasant and very close to restrurants and entertainment. Over all very nice. pool was great too. love the hotel. It is downtown so there is lots to do within walking distance.

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Oconomowoc, Wisconsin
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

The ONLY reason I would stay at Hyatt Regency in downtown Phoenix was because my room was free. It looks nice in the lobby and has the rotating restaurant at the top but the rooms are OLD. Go stay at the Westin downtown Phoenix instead!

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Seattle, Washington
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I had a nice weekend stay at the Hyatt Regency Phoenix. The hotel is located about three blocks from the US Airways Center, where the Phoenix Suns play. I didn't have any problems with the Suns traffic, but I did have a problem with some other event that let out on Saturday night. I never had a problem finding a... More 

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HyattRegencyPhoenix, Manager at Hyatt Regency Phoenix, responded to this review

Thank you for your review! We are glad you enjoyed your stay and room service breakfast with us. We hope to welcome you back soon! More 

Shelburne, Vermont
Senior Contributor
42 reviews 42 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I traveled to Phoenix on a business trip with meetings at the convention center which was right across the street. The Hotel was in a nice convenient location. The hotel was clean and service was good. I did book a king room and upon check-in they tried to give me a room with two doubles. I politely let them know... More 

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you so much for your review! Being a valued customer, we are happy to see that you enjoyed your overall stay. We hope to welcome you back to the Hyatt Regency Phoenix soon! More 

Buffalo Grove, Illinois
Senior Contributor
49 reviews 49 reviews
49 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Only stayed one night..... Lobby and public areas are newer.... Nice to have the option of restaurant and sports bar on the property.... Room Itself was average for a hyatt regency.... Everything worked and was in decent shape.... Staff was friendly and helpful....Only drawbacks were water savers in the bathroom, along with loss of hot water on and off during... More 

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HyattRegencyPhoenix, Front Office Manager at Hyatt Regency Phoenix, responded to this review

Thank you for sharing your review. We are happy to hear that you loved our staff! We are in the process of collecting feedback so that we can put a renovation plan in place. We hope to welcome you back in the future so you can see the improvements! More 

Prescott, Arizona
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 1 week ago

As a big fan of the Hyatt brand, I'll admit this hotel isn't one of my favorites. Our first time staying here, I was disappointed. Simple reason: comfort. The beds are small and the sheets are rough -- like sandpaper! The rooms are awkwardly laid out, and you can hear every word your neighbor says. We had to turn off... More 

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for taking the time to share your review, I was very disappointed to hear about the multiple issues you had during your stay with us. I have relayed your comments on the appropriate department managers. We clearly fell short in meeting your expectations, but we hope to have the chance to welcome you back in the near future! More 

London, United Kingdom
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Arriving very early after a long flight, I was thrilled to be told my room was ready. While the beds had clearly been freshly made, the detritus from the previous occupant was still scattered around the room - dirty towels, half used soaps and shampoos, his bill and key. Ho hum. The tv didn't work either, though after a call... More 

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HyattRegencyPhoenix, Guest Relations Manager at Hyatt Regency Phoenix, responded to this review

Thank you for taking the time to share your review, I was very disappointed to hear about the multiple issues you had during your stay with us. I have relayed your comments on the appropriate department managers. We clearly fell short in meeting your expectations, but we hope to have the chance to welcome you back in the near future! More 

Denver, Colorado
Top Contributor
195 reviews 195 reviews
62 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here for a number of days during a conference and I will start with the good things: it is ideally situated downtown for the conference center, they found me a room when the adjacent Marriot goofed my reservation, the self service check in is awesome and easy, room service food is much better than average, and the rooms... More 

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HyattRegencyPhoenix, Public Relations Manager at Hyatt Regency Phoenix, responded to this review

I was concerned and disappointed to hear about the frustrations you experienced while staying with us. I would like to sincerely apologize that a bad TV signal and cleanliness issues were not addressed right away. I have relayed your comments on to the appropriate department managers to use as a retraining opportunity with our associates. We hope we have the... More 

Bemidji, Minnesota
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Generally speaking, this is a nice hotel. Location is great, only a few blocks to the light rail. Service was very good. Our room was fairly clean, but the bottom bed sheets weren't tucked in properly. The pool area was clean and well maintained. Bar and checkin staff were friendly. Internet service was complimentary and worked well. Overall, the hotel... More 

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HyattRegencyPhoenix, Front Office Manager at Hyatt Regency Phoenix, responded to this review

Thank you for sharing your review. We are in the process of collecting feedback so that we can put a renovation plan in place. We hope to welcome you back in the future so you can see the improvements! More 

Virginia
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was at this hotel for a conference and couldn't be happier with the service. The rooms were clean and updated, the lobby was spacious and welcoming, and the on site restaurant was a great place to hang out. I would highly recommend this property for future guests.

Was this review helpful? Yes
HyattRegencyPhoenix, Front Office Manager at Hyatt Regency Phoenix, responded to this review

Thank you for taking the time to share your review! We are delighted to hear that we were able to exceed your expectations while you were here. We look forward to welcoming you back again soon! More 

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