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Phoenix Hotel & Downtown North

212 West Osborn, Phoenix, AZ 85013
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1 room 1 adult
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Phoenix Hotel & Downtown North
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177 Reviews from our TripAdvisor Community

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Fort Lauderdale, Florida
Level Contributor
106 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel has just changed names to Phoenix Hotel and Suites...it is an old Holiday Inn.. It is a perfect central location within the sprawling metropolis of Phoenix It is situated in a neighborhood that is in the cutting edge of both straight and gay cultures. Some venues are actually within walking distance. The location is this hotel's best amenity.... More 

Helpful?
Thank phk123
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed December 15, 2015

I was very pleased with my stay here. The front desk manager was very friendly, and offered to move me if I wasn't pleased with the view. He helped me out when I had friends coming but knew I might still be at dinner, welcoming them and explaining the circumstances. Other staff greeted me warmly the next morning and offered... More 

Helpful?
Thank Melody S
Vancouver, Canada
1 review
5 of 5 stars Reviewed September 24, 2015

I attended a workshop nearby and decided to stay in this hotel. The staff was amazing! I accidentally left some clothes behind and the hotel not only held it for me, but made sure it was mailed to Canada. Thank you Manny for your help. I would recommend this hotel.

Helpful?
Thank Lenka1707
Yuma, AZ
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 14, 2015 via mobile

We had a great stay! Some of the reviews mentioned problems with the parking but fortunately we did not have any problems and parking was always available and near to entrance. This was one of the friendliest staff I have come across in a while when it comes to hotel stay. We had an overall great stay. Our room was... More 

Helpful?
Thank mcj84
Illinois
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed August 7, 2015

My sister was at St. Joseph's Hospital for brain surgery last spring, so we didn't have time to worry about anything except her. The three nights we stayed at the Holiday Inn, Phoenix Downtown North, on Osborn was very pleasant and reliable. The only thing that made me mark it down to "very good" from "excellent" was that the lobby's... More 

Helpful?
Thank Dana R
Tucson, Arizona
2 reviews
5 of 5 stars Reviewed June 18, 2015

Saamuel, was absolutely most helpful. I was taking my daughters to the airport She flew 4:00 am . .I had a room reserved for that same day. Check-in was not until later. I was so sleepy and did not know what I was going to do until check-in. I went to the hotel...Samuel said " I have some rooms available,... More 

Helpful?
Thank JackieKros
Grand Prairie, Texas
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed June 16, 2015

We got a fantastic suite at a great price - it's off season in Phoenix. The staff was very friendly and helpful. The room was sparkling clean and the hotel was very quiet. The breakfast buffet was outstanding - lots of choices and even our pickiest eater was very happy.

Helpful?
Thank Anna C
Tel-Aviv
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 4, 2015

I stayed here for 5 nights, the staff were great and very helpful, even though one of the elevators was out of order (6 days) without repair. the room was spacious and comfortable with a micro-oven and a fridge. the location is good due to the proximity to the metro station. other than that, there isn't anything special. WiFi and... More 

Helpful?
Thank Tom4321
IHGCare, Guest Relations Manager at Phoenix Hotel & Downtown North, responded to this review

Dear Tom4321, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location top be convenient and for your nice comment about the room and amenities. However, we’re sorry we fell below your expectation regarding the elevator. We will look into this concern.... More 

Fresno, California
Level Contributor
4 reviews
3 of 5 stars Reviewed May 30, 2015

The rooms were fine, with all the usual amenities. The bed was comfortable and no problems with AC. The downstairs area seemed nice, but we did not utilize any of those areas. I must agree that the parking is absolutely atrocious. There's a parking structure about a half block up the street that is shared with another hotel. It's bad... More 

Helpful?
Thank SaraJo_11
IHGCare, Guest Relations Manager at Phoenix Hotel & Downtown North, responded to this review

Dear SaraJo_11, Thank you for taking time to post your review. I am pleased with your kind comments regarding our room accommodations. I sincerely apologize about any inconvenience you may have experienced with our parking facility. I have forwarded your comments to our hotel management for review and consider improvements where possible. I am confident that they are continuously doing... More 

Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed May 11, 2015 via mobile

Some of the reviews on TripAdvisor made me feel rather nervous about staying at this Holiday Inn. It turned out to be a perfectly acceptable hotel, with friendly front staff and large, clean, comfortable rooms with all the standard amenities you would expect at a Holiday Inn. The major drawbacks are summed up in most of the previous reviews I... More 

Helpful?
Thank Klaus P
IHGCare, Guest Relations Manager at Phoenix Hotel & Downtown North, responded to this review

Dear Kweill, We would like to thank you for the time and effort in reviewing our hotel. We really appreciate the fact that you were satisfied with our staff's service and amenities. However, we would just like to apologize for the difficulty that you may have experienced at our parking facility and if the air conditioning systems were a let... More 

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