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All 174 Phoenix hotels

Holiday Inn Phoenix Downtown North

3.0 of 5 Hotel   |   212 W Osborn, Phoenix, AZ 85013 (Encanto)
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Ranked #95 of 174 Hotels in Phoenix
A recent review
4 of 5 stars Reviewed August 12, 2014
Paologxx Castrocaro Terme e Terra del Sole, Italy
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140 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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English first
Athens, Greece
Contributor
20 reviews 20 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Old hotel, needs restoration renovation, small restaurant and lobby, air conditioning noisy,bad location, poor breakfast with bad quality, ugly rooms , bad smell,small bathroom,inadequate staff,only a gentleman at the reception was friendly and nice.

Was this review helpful? Yes
Fred P, Manager at Holiday Inn Phoenix Downtown North, responded to this review

Thank you for taking the time to comment on your stay. I am sorry our hotel did not live up to your expectations. Fred Pratt General Manager More

Castrocaro Terme e Terra del Sole, Italy
Contributor
15 reviews 15 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 12, 2014

I've booked for 2 nights, at the end stayed for 5. Hotel is nice, very clean and well maintained. Front desk staff is OK, with one exception, Manny, he is fantastic! Thanks again! Breakfast is not special, bur Bred is nice and very helpful.

Was this review helpful? Yes
Fred P, General Manager at Holiday Inn Phoenix Downtown North, responded to this review

Dear Paologxx, Thank you for the kind comments regarding your stay at the Holiday Inn Phoenix Downtown North. I am very lucky to have such a good staff. I will be sure to tell Bred and Manny what you said. I hope you will stop by my office and say hello the next time you are in the hotel. Fred... More

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed July 31, 2014

OMG… worst "hotel" stay ever. I stayed here in April while attending a trade show, and, I indeed read the reviews of loud a/c, etc. But it was 50/50 for those who had a bad experience vs those that were ok . So I thought "how bad can it be"…..Well.. I will NEVER ignore bad reviews again. Yes, my upon... More

Was this review helpful? Yes 1
Fred P, General Manager at Holiday Inn Phoenix Downtown North, responded to this review

Thank you for letting me know about your stay. I am sorry we did not live up to your expectations. In April we were having problems with our a/c system. I am happy to report that for the last month everything has been working great. I will also share your comments with the housekeeping and the restaurant managers so they... More

Oroville, Washington
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 27, 2014

Clean and very average breakfast. Served our purpose at a fair price to visit a local college. Pool small but adequate...only chairs, no loungers, so I found that to be a negative in the heat and after a long day.

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Fred P, General Manager at Holiday Inn Phoenix Downtown North, responded to this review

Thank you for taking the time to comment on your stay at the Holiday Inn Phoenix Downtown North. I wish we had more room at our pool for lounge chairs but there is not enough room between the end of the chair and the pool. Thank you for staying with us and I hope you will again the next time... More

Fort Worth, Texas
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed July 21, 2014

All the bad would = a Novel so here's the short version. 1. The hotel is NOT Downtown. It's 3 miles North of Downtown 2. Not a great part of town. 3. Adult Book/Video store right next door. 4. Parking Garage is a block away. and have to walk past the Adult B/V Store 5. TV didn't work properly all... More

Was this review helpful? Yes 1
Fred P, Manager at Holiday Inn Phoenix Downtown North, responded to this review

Thank you for your comments. I would like to discuss your stay with you personally. Would you please contact me at the hotel at 602-595-4444. Your satisfaction is my major concern. Fred Pratt General Manager More

Lake Havasu City, Arizona
1 review
5 of 5 stars Reviewed July 11, 2014

I have stayed at this hotel several times over the past few years when traveling for work. I have always appreciated the cleanliness and courtesy shown while here. Manny and Anthony at the front counter have always been so helpful and have gone out of their way to accommodate any requests as well as being efficient at check in and... More

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Fred P, General Manager at Holiday Inn Phoenix Downtown North, responded to this review

Dear Cheryl, Thank you for taking the time to let everyone know how wonderful your stay was at the Holiday Inn Phoenix Airport North. I am very proud of the entire staff. We all have worked very hard at improving the stay of all of our guest. I will be sure to pass this on to Christian so he is... More

Scottsdale, Arizona, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 4, 2014

Recently rented the banquet space for the Dennis James show. The front desk was so accommodating even made me signs so that my customers could find me easily! We ate dinner in the restaurant and the servers were so great the delivered it to the banquets room! Out standing Service all the way from booking with Christian in sales to... More

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Fred P, Manager at Holiday Inn Phoenix Downtown North, responded to this review

Dear EriKa, Thank you for the nice comments regarding your stay at the Holiday Inn Phoenix Downtown North. I am very proud of the entire staff and I will be sure to share your comments with all of them. I hope your event went well and I look forward to hosting you again. Fred Pratt General Manager More

Vancouver, Canada
Senior Contributor
41 reviews 41 reviews
40 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed June 1, 2014

Review from my Girl Friend: I am writing this with regards to my recent stay at the Holiday Inn in Phoenix. I wish I could say it was a pleasant stay but my experience has turned out horrible as I started packing the day before leaving on the last day of a long business trip. I had brought my Canucks... More

Was this review helpful? Yes 1
Fred P, Manager at Holiday Inn Phoenix Downtown North, responded to this review

I am very happy to report that the jacket wasn't stolen but the guest had left it in a room that she had looked at staying in on the first day of her arrival and decided she wanted a different room. She laid the items on the bed and forgot them when she left to look at another room. My... More

Tucson, Arizona
1 review
5 of 5 stars Reviewed May 30, 2014

With my job, I travel back and from Tucson to Phx and stay overnights on a weekly basis usually on Weds. and Thurs. at Holiday Inn Phx Downtown. My overall experience has always been very good. Staff is great - starting from when you walk in that door until you leave the next day - they are all very personable,... More

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Fred P, General Manager at Holiday Inn Phoenix Downtown North, responded to this review

Dear Aida, Thank you for the wonderful comments regarding your stay at the Holiday Inn Phoenix Downtown North. I am very proud of the entire staff and the job they do to make everyone's stay as good as yours. I will be sure to let everyone see your comments. Please stop by my office and say hello the next time... More

Omaha, NE
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed May 18, 2014

We were very pleased with the Holiday Inn Phoenix Downtown-North. The comfortable room gave us a good night's sleep. The food and service at the breakfast buffet were great. All of the staff was friendly and very accommodating. Be sure to keep this hotel in mind for your next trip to Phoenix

Was this review helpful? Yes
Fred P, General Manager at Holiday Inn Phoenix Downtown North, responded to this review

Dear Albert, Thank you very much for the kind words regarding your stay at the Holiday Inn Phoenix Downtown North. I am very proud of the entire staff and I will be sure to share your comments with all of them. The next time you are in Phoenix I hope you will stop by my office and say hello. Fred... More

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Additional Information about Holiday Inn Phoenix Downtown North

Address: 212 W Osborn, Phoenix, AZ 85013
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Phoenix Downtown North 3*
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Also Known As:
Holiday Inn Phoenix Downtown North Hotel Phoenix
Phoenix Holiday Inn

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