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BEST WESTERN Phoenix I-17 MetroCenter Inn

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8101 North Black Canyon Highway, Phoenix, AZ 85021
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BEST WESTERN Phoenix I-17 MetroCenter Inn
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BEST WESTERN Phoenix I-17 MetroCenter Inn
BEST WESTERN Phoenix I-17 MetroCenter Inn
BEST WESTERN Phoenix I-17 MetroCenter Inn
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352 reviews from our community

Traveler rating
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    62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
2 of 5 stars Reviewed 2 days ago NEW

this facility is being renovated and very dirty. there were parts of the ceiling in our bathtub. Staff tried to be very helpful. I would not recommend a stay here until renovation is complete. It seems like a lot of construction workers stay here. Not a good place for a family.

Review collected in partnership with Best Western

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Whistler, Canada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

I booked my night online on booking.com and got to choose checkin time. I chose to arrive between 11-noon. When I arrived they told me that checkin wasn't until 4pm but they really tried to help me and got one of the cleaners to get a room ready for 11:45, so I only ended up waiting 15 minutes. Further, my... More 

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Rockville, Maryland
Top Contributor
91 reviews 91 reviews
11 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The lobby area is under remodeling. This meant relocation of some normal activities to tight quarters around the side. Nevertheless, registration was the usual efficient manner of most Best Westerns, except, perhaps, that the staff was particularly concerned with our reaction to the relocation of space. Breakfast was very good, with the attendant particularly solicitous of trying to fill our... More 

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Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Charley44: Thank you for choosing our hotel for your travel needs. I do apologize about the nessesary lobby improvements and temporary relocation of some services. Rest assured our contruction updates are coming to a close so i do hope you will come see us again in the near future to see the updates. Thank you and have a great... More 

Sacramento, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel itself was a little "under the weather," with some construction and updating going on. But the room was clean, quiet and secure... with easy access to freeway. I want to commend the staff, as they were so friendly and courteous. Unfortunately, there were some bumps with breakfast, as the normal area was under construction. Some clients were upset... More 

Review collected in partnership with Best Western

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Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Karen C: Thank you for taking the time to give us your feedback from your recent stay. I do apologize for the lobby improvements going on in our hotel. I will definitley he make sure and pass your comments along to the staff as well. Thank you for choosing Best Western Metro and I hope to see you again.... More 

Newport Beach, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I always stay at this Best Western because it is on the North side of Phoenix close to my business endeavors. In the morning traffic is usually manageable. The rooms on the side away from the freeway are very quiet and the surrounding area seems to be safe and quiet at night.

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for the nice comments regarding your stay at the Best Western Metro Center. Most of our guest are very happy with our hotel and you are right that the pool side area is quieter than the freeway side. Frederick W. Pratt General Manager More 

Maui, Hawaii
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We always stay here every time we travel to arizona to visit family and friends. We visit usually 2 times a year and every stay has been very good and the service Is very good also. We will be staying here again soon.

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for the kind comments regarding your stay at the Best Western Metro Center Inn. I am glad we can give you such good service every time you visit. I hope the next time you will stop and introduce yourself. Fred Pratt General Manager More 

Tucson, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

My experience at Best Western was ok. WiFi and pool were excellent. Bed wasn't that comfortable and the bed pillows were support small...I should have brought one from home. Breakfast the first day was fantastic however, the next day it was late being set up and we had to skip out because of our time schedule.

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for taking the time to comment on your stay. Without comments from our guest we can not improve. I am sorry but I do not understand the comment about breakfast being late. I spoke with the breakfast attendant and she said she was open by 7am, the starting time on the week ends. Maybe you misunderstood that there... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We always stop here when visiting my son at college. It is not far from the school. The staff is always pleasant. The hotel is always quiet and well kept. The hot breakfast has a variety of choices and saves us from getting a meal elsewhere. It's our home away from home.

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for letting everyone know about your stay at the Best Western Metro Center Inn. The entire staff works very hard to make sure every guest has as good of a time as you do. It is nice that you can visit your son at school and stay with us. Please stop by and introduce yourself the next time... More 

Top Contributor
51 reviews 51 reviews
19 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a function downtown, and decided not to stay in the area like we've done before, because it gets a little scary at night in certain areas, and there's not a lot to eat near the hotels. But this hotel is close to a lot of places! There's several fast food and restaurant options within 1-2 miles of the... More 

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for your comments regarding your stay at the Best Western Metro Center Inn. You are correct that we are very well located for many areas of town and we do have many restaurants within 1-2 miles. I am also happy to tell you that because of several comments like yours we will have trays available on your next... More 

Reno, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

Very outdated and noisy. People kept trying to get in out door which had parking lot access. Pool was nice at a very good temperature. Food not so good. Dry eggs, potatoes not heated enough and long wait for waffles.

Review collected in partnership with Best Western

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for taking the time to let me know about your stay. I am sorry we did not live up to your expectations. I am happy to tell you that this summer we will be remodeling the breakfast area to make it easier for everyone. Fred Pratt General Manager More 

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