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BEST WESTERN Phoenix I-17 MetroCenter Inn

#80 of 174 Hotels in Phoenix
Certificate of Excellence
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8101 North Black Canyon Highway, Phoenix, AZ 85021
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Best prices for: 1 room 1 guest
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BEST WESTERN Phoenix I-17 MetroCenter Inn
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BEST WESTERN Phoenix I-17 MetroCenter Inn
BEST WESTERN Phoenix I-17 MetroCenter Inn
BEST WESTERN Phoenix I-17 MetroCenter Inn
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341 reviews from our community

Traveler rating
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    127
    58
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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LasVegas. NV, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I will definitely stay here on my next business or pleasure trip to Phoenix. The rooms were clean, the staff were extremely helpful and friendly. The breakfast area was clean and the food was presented in a tasteful manner. Usually when I travel, I am booked into Marriott or Embassy Suites, but I was highly satisfied with my Best West... More 

Review collected in partnership with Best Western

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1 review
1 of 5 stars Reviewed 6 days ago NEW

Took forever to get registered, and staff was not very helpful or sorry for the delays. the hotel moved us at 11:30 at night after we were in bed and went from a non-smoking room to a smoking room and just added to the displeasure of being moved in the middle of the night. And then the insult of a... More 

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

I am very sorry we did not live up to your expectations. I do not know why you had to move in the middle of the night but I will check into it. This is not or normal procedure or the way we treat our guest. I hope you will give us another chance the next time you are in... More 

Lakewood, United States
1 review
4 of 5 stars Reviewed 1 week ago

This was a nice best western - only complain was that the doors on one side of the building (as I was informed by the staff I addressed my concern with) have trouble with the doors latching....If you are not aware of this, is can be a serious issue since you might not make sure the door is latched when... More 

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for taking the time to comment on your stay at the Best Western Metro Center Phoenix Arizona. I will certainly check on the door problem and make sure that every door shuts properly. I hope that the next time you are in Phoenix you will stay with us again and please stop by and introduce yourself. Freed Pratt... More 

Manhattan, Kansas
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 1 week ago

Although the rooms were clean, and the front-desk staff was friendly and helpful, the hotel is showing its age. The pool area was nice and well maintained with poolside tables and chairs and lounge chairs. Pets are allowed, which is a plus, but the dog next to our room barked at every noise, day and night. The free breakfast buffet... More 

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for taking the time to let me know about your stay at the Best Western Metro Center. The entire staff works very hard at making every guest stay as nice as possible. You will be happy to know that we will be remodeling the breakfast area this summer to make it larger and better organized. I will also... More 

sloots
1 review
5 of 5 stars Reviewed 1 week ago

Nice stay, wonderful front desk attendant. . We had two small children and we felt taken care of. My four year old even drew a picture for him, she liked him so much. The breakfast and room were nothing extraordinary, but the price was terrific.

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

I am glad that you enjoyed your stay at the Best Western Metro Center Phoenix Arizona. The entire staff is very family orientated so I am glad to hear that we treated yours well. You will also be happy to learn that we are remodeling the breakfast area this summer. Fred Pratt General Manager More 

Riverside, California
Top Contributor
594 reviews 594 reviews
57 hotel reviews
204 helpful votes 204 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is located right off I-17. Due to traffic patterns you have to watch for the driveway and then proceed past another hotel that is closer to the road. My room was clean and spacious. Everything you need in a hotel room was there. The room was quiet after I turned on the A/C for the night. Before that... More 

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Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Chuck8700: Thank you for giving us your feedback on your stay. I am pleased to hear that we were able to meet your expectations. Please come back and see us agan. Take Care, Alex S Manager More 

Tucson, Arizona
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Best Western I-17 in Phoenix after the La Quinta down the road had botched my reservations and had given my room away. I had never stayed at a Best Western before, so I wasn't sure what to expect but I was very pleased. The staff at the front desk were extremely friendly, the hotel had an... More 

Was this review helpful? Yes 1
Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Barnes D203' Thank you for your delightful comments on your recent stay. I am so pleased to hear that everything went well for you. We hope to see you again soon. Have a great day! Sinerely, Alex S Manager More 

overgaard, az, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

Stay was very nice. The complimentary breakfast was very good. The room was big , clean , and beds were comfortable. The only negative was the noise from the freeway. Other than that it was a very nice stay. Hotel staff very nice.

Review collected in partnership with Best Western

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Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Linda, Thank you for your kinda words I am delighted that you enjoyed your stay with us. I do hope that if your travels bring you back to Phoenix you consider us your preffered place to stay! Thank you again. Sincerely, Alex S Manager More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 2 weeks ago

I took the advice I saw here on TripAdvisor and requested a room away from the Highway. Jane, the woman who checked us in, couldn't have been more helpful or professional. We were given our choice of three rooms. The room we selected was clean, quiet and comfortable. Breakfast was simple and tasty.The woman who was the breakfast attendant, was... More 

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Fred P, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for the nice comments regarding your stay at the Best Western Metro Center. I am very proud of the entire staff and I will be sure to pass along your comments to all of them. We have had some problems with the whirlpool jets. But you will be happy to know that we THINK we have found a... More 

Sanborn, New York
Senior Reviewer
10 reviews 10 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Easy access to the expressways. Our room was in the back facing the pool, 3rd floor. Extremely quiet. Never heard traffic or other guests. Service was good. Found front desk associates to be extremely pleasant, cordial and helpful. Breakfast was good although they ran out of butter one day...strange. WIFI timed out periodically. Close proximity to stores, restaurants and Starbucks.... More 

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for taking the time to comment on your stay at the Best Western Metro Center. The entire staff works very hard at providing the best accommodations we can. Running out of butter was my problem because I missed ordering it. I HOPE that the same thing will never happen again. Fred Pratt General Manager More 

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