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BEST WESTERN Phoenix I-17 MetroCenter Inn

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8101 North Black Canyon Highway, Phoenix, AZ 85021
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BEST WESTERN Phoenix I-17 MetroCenter Inn
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360 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Albuquerque, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

I was taking a road trip had to get a room for the family. Best Western took us in and took care of us. We called the 1800 number and they found us a place to stay. It was a great price unlike what we paid at Anaheim Best Western through Expedia (in which I'll NEVER do again because we... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Tucson, United States
1 review
5 of 5 stars Reviewed 1 week ago

The staff was extremely helpful. I can't thank them enough for helping us out in a difficult situation. They all went out of their way...from making special payment arrangements to renewing the room on a daily "as need basis" without every making us feel we were being a problem.

Review collected in partnership with Best Western

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Edgewood, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

OK hotel but the proximity to the freeway made the rooms facing the freeway a bit noisy. In the future I will request a room on the opposite side of the hotel. Although a high traffic area, it did quiet down some after midnight.

Review collected in partnership with Best Western

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for your comments. You are correct that the rooms facing the freeway are noisier than the ones facing the pool. But there are several room types that are only on that side of the building. Next time call the hotel and ask us for the other side. We always try to accommodate our guest special request. Fred Pratt... More 

2 reviews
2 of 5 stars Reviewed 3 weeks ago

Like being in a 3rd world country hotel...No housekeeping service, remodeling exposed to guests, no safety concerns, pool dirty and closed, only one attendant for breakfast room. Not enough outlets for Wifi. Bathroom small. Some desk clerks rude and unhelpful. Dust everywhere, Homeless living around hotel walkway at night. Staff does not look happy working there, seems they are yelled... More 

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

I am sorry we did not live up to your expectations. We are going through some remodeling so you are correct that things are not as clean as we would like. But we should be done shortly and I hope you will give us another try after that. Fred Pratt General Manager More 

Travelers are raving about these Phoenix hotels

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I stayed here while moving to Phoenix. I checked in easily and went to the room. It was very large, very comfortable, very clean and the wifi is very fast. The included breakfast was very good and I sat out by the pool to eat which was a plus. Yes the lobby & breakfast area are being remodeled but it... More 

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for your nice comments regarding your stay at the Best Western Metro Center. Our remodeling is almost done and I hope you come and visit again and see the improvements. Fred Pratt General Manager More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago

there was construction going on at the time in the lobby so being only a couple rooms down from the lobby made it a lil un easy but the staff was very nice always saying hi.... They did give me a difficult time when I needed to check in my boyfriend first since I didn't get off work until 11... More 

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

You will be happy to learn that our lobby and breakfast area remodeling is almost done. I hope you will stay with us again so you can see how everything turned out. Fred Pratt General Manager More 

Las Vegas, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

The hotel was under remodeling so I can't really give it an honest evaluation. The staff was pleasant and overall I was satisfied. The breakfast was given in an old meeting room and the food was cold. I didn't have breakfast the second day as it just wasn't appealing to me. I believe they will do better after renovation.

Review collected in partnership with Best Western

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for your comments. You will be happy to learn that our lobby and breakfast area remodeling is almost done. I hope you will come and visit again so you can experience our hotel the way we ant everyone to. Fred Pratt General Manager More 

Allentown, Pennsylvania
Level Contributor
139 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 4 weeks ago

The room, hen I finally got one was clean and comfortable. The staff was less than efficient. I made the reservation two months ago and requested a first floor room if no elevator was available. When I arrived they had a second floor room for mr nod no elevator. The staff said all they promised was that they would 'try'... More 

Was this review helpful? Yes 1
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

I am very sorry we were not able to honor your request . Our elevator was being repaired and they did not inform the hotel until the last minute that it would be down for as long as it was. We still should have been able to do something for you. I will speak with the desk staff and work... More 

1 review
2 of 5 stars Reviewed 5 weeks ago

this facility is being renovated and very dirty. there were parts of the ceiling in our bathtub. Staff tried to be very helpful. I would not recommend a stay here until renovation is complete. It seems like a lot of construction workers stay here. Not a good place for a family.

Review collected in partnership with Best Western

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

You will be very happy to learn that our lobby and breakfast area remodeling is almost done. I hope you will give us another try. Fred Pratt General Manager More 

Whistler, Canada
2 reviews
5 of 5 stars Reviewed May 26, 2015

I booked my night online on booking.com and got to choose checkin time. I chose to arrive between 11-noon. When I arrived they told me that checkin wasn't until 4pm but they really tried to help me and got one of the cleaners to get a room ready for 11:45, so I only ended up waiting 15 minutes. Further, my... More 

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for you comments on your recent stay at the Best Western Metro Center. I am very happy that my staff was able to accommodate your special needs. You will be happy to learn that our breakfast area remodeling is almost done. I hope you will stay with us again to experience our new look. Fred Pratt General Manager More 

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