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BEST WESTERN Phoenix I-17 MetroCenter Inn

#80 of 174 Hotels in Phoenix
Certificate of Excellence
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8101 North Black Canyon Highway, Phoenix, AZ 85021
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BEST WESTERN Phoenix I-17 MetroCenter Inn
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BEST WESTERN Phoenix I-17 MetroCenter Inn
BEST WESTERN Phoenix I-17 MetroCenter Inn
BEST WESTERN Phoenix I-17 MetroCenter Inn
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334 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tucson, Arizona
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Best Western I-17 in Phoenix after the La Quinta down the road had botched my reservations and had given my room away. I had never stayed at a Best Western before, so I wasn't sure what to expect but I was very pleased. The staff at the front desk were extremely friendly, the hotel had an... More 

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overgaard, az, United States
1 review
4 of 5 stars Reviewed 1 week ago

Stay was very nice. The complimentary breakfast was very good. The room was big , clean , and beds were comfortable. The only negative was the noise from the freeway. Other than that it was a very nice stay. Hotel staff very nice.

Review collected in partnership with Best Western

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Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Linda, Thank you for your kinda words I am delighted that you enjoyed your stay with us. I do hope that if your travels bring you back to Phoenix you consider us your preffered place to stay! Thank you again. Sincerely, Alex S Manager More 

Boston, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

I took the advice I saw here on TripAdvisor and requested a room away from the Highway. Jane, the woman who checked us in, couldn't have been more helpful or professional. We were given our choice of three rooms. The room we selected was clean, quiet and comfortable. Breakfast was simple and tasty.The woman who was the breakfast attendant, was... More 

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Fred P, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for the nice comments regarding your stay at the Best Western Metro Center. I am very proud of the entire staff and I will be sure to pass along your comments to all of them. We have had some problems with the whirlpool jets. But you will be happy to know that we THINK we have found a... More 

Sanborn, New York
Senior Reviewer
10 reviews 10 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Easy access to the expressways. Our room was in the back facing the pool, 3rd floor. Extremely quiet. Never heard traffic or other guests. Service was good. Found front desk associates to be extremely pleasant, cordial and helpful. Breakfast was good although they ran out of butter one day...strange. WIFI timed out periodically. Close proximity to stores, restaurants and Starbucks.... More 

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for taking the time to comment on your stay at the Best Western Metro Center. The entire staff works very hard at providing the best accommodations we can. Running out of butter was my problem because I missed ordering it. I HOPE that the same thing will never happen again. Fred Pratt General Manager More 

1 review
2 of 5 stars Reviewed 2 weeks ago

On check-in we had only one clerk and a long line. We found the washer was broken and no towels at the pool that was dirty. The hot tubs jets were also not working. In the morning we tried the breakfast that was awful. We tried it for three days and for the rest of our trip we eat else... More 

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for taking the time to comment on your stay. I am sorry we did not live up to your expectations. You are correct that both the washing machine and the jets in the whirlpool were not working during your stay. But I am very happy to tell you that both are now repaired. I hope that you will... More 

Phoenix, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

This hotel is described as "just north of the airport." It's actually 20 minutes away. The hotel room doors open to the busy freeway, so it was impossible to sleep through everything going on. The pool was nice. The breakfast tasted good, but it was difficult to get to everything because of the way it was organized. Not worth the... More 

Review collected in partnership with Best Western

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Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Kim W: Thank you for taking the time to give us your feedback from your recent stay. I am so sorry to hear that your stay was less than satisfactory. As always its feeback such as yours that truly helps us to improve our products and services. I do hope you will give us a second opportunhity if you... More 

Raleigh, North Carolina
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here for several days during a mini-family reunion. Location is super convenient in terms of getting on/off the interstate, though there are not many restaurants in the vicinity. If you're willing to go up one or two exits on the interstate, though, there are plenty to choose from. The service we got was great, from check in to check... More 

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Alex S, Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Dear Alan H: Thank you for the lovely comments from your recent stay. We truly love hearing about our guests experiences. Thank you for sharing and we hope to see you again soon. Sincerely, Alex S Manager More 

Queen Creek, Arizona, Usa
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Hotel looks old and feels old. I was stuck with a smoking room that smelled horrible. When I left the next day all of my belongings stunk. One of the worst breakfasts I have had in a long time. I was very unhappy here.

Review collected in partnership with Best Western

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for writing about your recent stay. The hotel is very centrally located for many things in the Phoenix area. You will also be happy to learn that this summer we will be remodeling the breakfast are to make it easier to use. I hope you will give us another chance the next time you are in the Phoenix... More 

New Mexico
Top Contributor
64 reviews 64 reviews
25 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here during a Spring Training trip. It is convenient but the check in was not very good. Lady who checked me in seemed very nervous and unable to handle the slightest change (ie: we wanted the top floor) so we settled on the 2nd floor since we wanted to get into the room. Breakfast was not very good... More 

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Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

Thank you for your comments. I am sorry you were not happy with our breakfast, but I am harpy to let you know that this summer we will be remodeling the entire area to make it bigger and better. I hope that the next time you are in Phoenix you will give us another try. Fred Pratt General Manager More 

Saskatchewan, Canada
2 reviews
4 of 5 stars Reviewed 3 weeks ago

Want to thank the young man at the front desk for going above and beyond to help us get non-smokng room!! Sorry we didn't get your name. Hotel was nice but freeway noise loud. location great for heading north to Vegas.

Was this review helpful? Yes
Fred P, General Manager at BEST WESTERN Phoenix I-17 MetroCenter Inn, responded to this review

I am very glad you enjoyed your stay at the Best Western Metro Center. I am very proud of the entire staff and I will be sure to let them all know how you felt. The next time you visit please ask us for a room not facing the freeway. I think you will be much happier. Fred Pratt General... More 

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