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Embassy Suites by Hilton Hotel Phoenix-North

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2577 W Greenway Road, Phoenix, AZ 85023
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Embassy Suites by Hilton Hotel Phoenix-North
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Embassy Suites by Hilton Hotel Phoenix-North
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644 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Travelled into Phoenix on business and chose this hotel over one a bit closer to where we were meeting. Really enjoyed the property and the great breakfast! Service and staff were all genuinely pleasant. I was on the second floor and the ceilings are really low - so low that me at 5'6 could touch the ceiling... Which makes the... More 

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Flagstaff, Arizona
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed at this hotel for 1 night...overall it was decent. Comfy beds, a nice entry, and a tasty breakfast would be the pros...along with a convenient location. The layout of my suite was a bit weird, but not bad. The cons I had include not having hot water in the shower/bath convo...I had maintenance come up to fix it... More 

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your comments regarding your recent stay. We do apologize for the issue with hot water, but we were glad that we were able to find a satisfactory solution. We hope you'll try us again when your travel plans bring you back to Phoenix. More 

Gilbertsville, Pennsylvania, USA
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The property seems a little older, but the people, price, and room size more than compensate for trivial signs of age. The inner courtyard is very nicely landscaped, and the pool is large and attractive. The breakfast is unmatched in quality and choices compared to typical hotel breakfasts. It's hard to resist and freshly prepared custom omelet prepared freshly for... More 

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for taking time to comment on your enjoyable stay. Many of our guests mention the custom prepared omelet. We will pass on to the front desk staff your gracious comments regarding their friendliness. We look forward to your staying with us again. More 

Colorado Springs, Colorado
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

We love your hotel and grounds. Staff is always ready to assist in any way. Food is great and you get a real rest in a resort atmosphere. Pool is wonderful and draws us every summer. It is where we relax with no pressure!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your wonderful comments regarding our hotel, pool and food. We were especially pleased to hear that our staff was attentive to your needs. We look forward to welcoming you back again! More 

Colorado Springs, United States
1 review
1 of 5 stars Reviewed 1 week ago

The hotel is in desperate need of a renovation. The rooms are so run down they are filthy and they smell. The bathrooms are downright disgusting. The staff isn't hospitable. We checked in and immediately checkout right out...that's how bad it was! We ended up staying at a Marriott 10 minutes away that was so much nicer...cleaner and cheaper! It... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your recent review of our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with the condition of your suite. We are in the process of room renovationd this summer and know this will address many of your comments. Thanks again for taking time to give us your feedback since we are continually... More 

surprise, United States
1 review
2 of 5 stars Reviewed 1 week ago

We usually come to this embassy if the price is good. And by good 80.00 The kids love the pool and the breakfast is always spot on. However on this last trip after 30 plus visits over the past 7 years we found our pool lacking what we loved. No towels / No lounge chairs / no shade. We also... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for being a loyal guest for many years. We do appreciate your comments regarding the pool and suite. We are dedicating ourselves this summer to a suites renovation project and hope you will stay with us again in the fall to experience the transformation. More 

sells, United States
1 review
3 of 5 stars Reviewed 1 week ago

In need of renovations for rooms and pool area. No shade in pool area, public restroom in need of repair doors without latches. furniture is old, normal wear and tear. Long wait time for breakfast line, need to bring back breakfast buffet.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for taking time to give us constructive comments regarding the suites and pool. We are in the middle of a room renovation project this summer and hope you will try us again this fall to see the results of our transformation. More 

Pataskala, Ohio
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

The rooms were just okay. The furniture was dated. They need a good cleaning. The elevator seemed like it could stop working at any moment. The ice machine by our room did not work. The reception was nice for a few drinks. Breakfast was good because of the omelet bar. We ordered room service and it was okay. The pool... More 

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for taking time to give us feedback on your recent stay. We appreciate the positive comments regarding the Manager's Reception, breakfast and room service. We hope you will stay with again this fall should your travel plans bring you back to Phoenix so that you will have an opportunity to experience the results of our summer suite transformation. More 

Eagar, United States
1 review
3 of 5 stars Reviewed 1 week ago

Overall a great value with the large rooms and pool. The made to order breakfast for a family of four is worth a third of the room cost in itself. The only negative is the defered maintenance is starting to show.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your positive comments regarding the great value you experienced with the large suite, pool and breakfast. We are in the process of updating our guest rooms this summer and hope you will try us again in the fall to experience our transformation. More 

Albuquerque, United States
2 reviews
1 of 5 stars Reviewed 2 weeks ago

Instead of checking into a Hilton Embassy Suites Hotel, I felt like I checked in to a low class Motel 6. Room is Gross. Furniture stained, bugs in room. noisy rooms right by the freeway. Room smells terrible. A room like this does make for an enjoyable stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your candid comments regarding your recent stay. We have set aside this room for extra attention to ensure the issues you brought up in your review are addressed. Your specific comments are appreciated, since they allow us to make improvements that impact the next guest's experience in a positive way. More 

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