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Embassy Suites by Hilton Hotel Phoenix-North

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2577 W Greenway Road, Phoenix, AZ 85023
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1 room 1 guest
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Embassy Suites by Hilton Hotel Phoenix-North
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661 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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pioneertown, CA, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

The suite is roomy and the breakfast is personalized and the reception is nice before turning in for the night. It is great having a separate bedroom with a TV and a living room with a TV too. It feels more like a resort than a hotel and I love the spacious pool

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

We certainly appreciate your taking time to give positive feedback on your recent stay with us. We will use this review as a way to encourage our staff to continue to strive to exceed our guests' expectations. More 

Tucson, Arizona
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We booked a King Room. Got there at about 5:00pm, and there were no King Rooms left. So had a queen. I've never been to an Embassy Suites EVER that was so bad. Our room was an "outside" room, meaning, the door when to an outside walkway, which was right next to the freeway. The inside of the room was... More 

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your comments on your recent stay. We do apologize that we were unable to provide the room type you requested. We certainly appreciate your positive comments on the Embassy Suites breakfast. We do hope you will try us again in the fall and experience the completed room transformation project. More 

BOISE
Level Contributor
47 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel notes they are remodeling on website, but this was barely noticeable from the east buildings. My room was fine... clean, comfortable, full size closet even, and outlets by bed for charging. This hotel could be a 5 once it finishes... and providing it cleans up the outdoor pool. This is a beautiful part of the hotel, but it's very... More 

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for giving us feedback that our efforts to redecorate our guest rooms with minimal impact on the guest experience were successful. We have passed your comments about the pool condition to our engineering department to refresh. Should your travel bring you back to Phoenix this fall, we invite you to experience the new look of our suites. More 

Rio Rancho, NM, United States
1 review
4 of 5 stars Reviewed 1 week ago

There was remodeling going on during our stay, but the impact to our area was minimal. The room was clean, the breakfast was fabulous and a great value when traveling with a family. We would return again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your positive comments regarding your stay. We will pass them on to our restaurant and housekeeping staff. More 

San Diego, CA
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

The nicer rooms feel like old Palm Springs. Great courtyard with pool. Omelet bar is fantastic. The problem is that this hotel is way overdue for the remodel now in progress. Our last stay was dreadful - for which we ended up receiving a discounted rate. My advice is to wait for the remodel to be complete.

Was this review helpful? Yes 1
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for taking time to share your comments on our hotel and your stay. We were very glad that you enjoyed the pool and omelet bar. Please try us again this fall when you will have a chance to experience our guest room suites transformation. More 

Tucson, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Poor facility, rooms cold in appearance, bad workmanship not a room to spend time in. Air Conditioning not reaching all the rooms. The staff was great the food was good easy access to the freeway.Has a nice inter courtyard the bar at the pool was not to clean could be better.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thanks for your candid comments about our hotel. Your positive feedback about our staff, food and bar were appreciated. We hope you will try us again this fall once our guest room transformation is complete since we know you will appreciate the changes. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel the staff were great happy the room was excellent the pool was great happy hour fun the restaurant was great the waitresses were friendly, the food great had a steak the best steak that I have in years, the breakfast was excellent the cook was friendly, to me this is one of the best hotel's in Phoenix and... More 

Was this review helpful? Yes 1
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you taking time to share how much you enjoyed your recent stay with us. We look forward to having you stay with us again. More 

Portland, Oregon
1 review
4 of 5 stars Reviewed 2 weeks ago

Great Customer service goes a very long way. Thank you Sandra for your diligence and professionalism. With the downside of the construction Embassy Suites still have personnel committed to excellence.

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for letting us know that you enjoyed your recent stay with us. We frequently receive positive comments regarding our restaurant and breakfast and will pass your on to our food and beverage staff. We hope we will have an opportunity to have you as a guest again soon. More 

Hemet, California
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Being a Hilton Honors member, I always anticipate a wonderful stay at the Embassy. This one was disappointing. I must say, the worst I have been to. The room smelled musty. The carpets had little pieces of paper, as if it was not vacuumed. The tub had not been cleaned. It had dirt residue and soap scum. Hopefully after the... More 

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for your candid comments about your recent stay. We have forwarded them to our housekeeping department to ensure this guest room suite exceeds our standards. Please try us again should your travel bring you back to the Phoenix area. More 

Peoria, Arizona, United States
Level Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

They are in the process of updating rooms. Our room needed to be updated. It was clean but very tired. The staff was amazing. Everyone was great. Service excellent. We hope to go back when the renovations are complete.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael W, Manager at Embassy Suites by Hilton Hotel Phoenix-North, responded to this review

Thank you for taking time to give feedback on your stay. We are very grateful to hear that you were pleased with our staff's service since we strive to exceed our guests expectations. Should your travel plans bring you back to Phoenix this fall, we invite you to stay with us and experience personally the result of our guest room... More 

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