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Embassy Suites Hotel Phoenix-North

3.0 of 5 2577 W Greenway Road, Phoenix, AZ 85023
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Embassy Suites Hotel Phoenix-North
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Embassy Suites Hotel Phoenix-North
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525 reviews from our community

Traveler rating
    203
    129
    79
    65
    49
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185
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

From check-in with Roman to Madyson greeting me at the complimentary breakfast to the housekeeping staff who was always attentive, it was a great stay. Twelve days in a hotel can be a bit much, but everyone made it friendly and enjoyable.

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Flagstaff, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

This hotel is in serious need of updates. It does not live up to them Embassy Suites standard. The breakfast was good on the first day of my stay. On the second day at breakfast I requested french toast. I was advised that they were only cooking pancakes (so much for made to order). The bathroom reaked of a mold/mildew... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Visited here on business recently - good location near many restaurants and other businesses in area. Excellent lobby area and amenities overall, everything you would expect at an Embassy Suites (breakfast, evening reception, etc.). This hotel is set up in a resort-like manner too - so you have a huge courtyard with many building with rooms facing either the courtyard... More 

Was this review helpful? Yes 2
Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Overall this is a very good property. The rooms are dated but are spacious and clean. The grounds are beautiful, great pool area and relaxing setting. The evening reception with complimentary cocktails was really nice and there's plenty of room to relax. The complimentary breakfast is the best I have ever seen. There are a wide variety of foods available... More 

Was this review helpful? Yes 1
Bend, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

This is a fantastic value, the rooms are large, and the staff service is excellant . the facility has endless amenities; pool, tennis court, well appointed fitness center, as well as the finest complimentary breakfast you will ever find. Did I mention complimentary lobby snacks and beverages in the evening? I look forward to my next trip to Phoenix and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Flagstaff, Arizona
Top Contributor
66 reviews 66 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First the pros: Great check-in and check-out; polite and attentive front desk; nicely groomed lawn; clean pool; good nightly reception (free drink); passable breakfast Cons: The room! Holy smokes, what a let down. The suite we stayed in was in poor repair with chipped and peeling paint in all rooms, neglected shower, tub, and bathroom tile, horribly worn furniture and... More 

Was this review helpful? Yes 1
Salt Lake, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Very helpful staff Old building but nice, grounds are very beautiful Evening reception is awesome The best part of the stay even though I'm not a breakfast person is the free breakfast, made to order omelets etc.

Review collected in partnership with Embassy Suites Hotels

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Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for your nice review. We really appreciate your mention of the breakfast, especially since you are not a breakfast person. Hope you have safe travels. Christopher Taylor More 

Torrance, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

This hotel was a mixed bag. Staff, lobby and pool area were all very good. The breakfast buffet was also very good. It got a little crowded but the line for the grill moved along and the staff working the area were all very helpful and friendly. However the room itself was dated and worn. Definitely time for a renovation.

Review collected in partnership with Embassy Suites Hotels

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Houston, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

I am a repeat customer of Embassy Suites. My check in experience this time had a lot to be desired. There was only one person checking in guests and there was a large group of athletes being checked in. When asked if he could get some help, he said he was the only one. One other person ahead of me... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

I apologize you did not have a good restaurant experience. Thank you for your feedback. Chris Taylor More 

Buckeye, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

The restaurant had very little staff working and the wait to pick up my food order was a bit long. The soup I ordered was horrible. When we went to return it due to having to wait because of lack of staff, we just left the soup. When checking out I explained that the heat was not working in our... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for your review of your past stay with us. We always appreciate hearing from our guests – including areas for improvement. I apologize for the service you received and I have taken your comments to our team to ensure that in the future we avoid these issues. More 

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Additional Information about Embassy Suites Hotel Phoenix-North

Address: 2577 W Greenway Road, Phoenix, AZ 85023
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Hotel Phoenix-North 3*
Number of rooms: 314
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Also Known As:
Embassy Suites Phoenix
Phoenix Embassy Suites
Hotel Style:
#47 Family Hotel in Phoenix

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