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All 176 Phoenix hotels

Embassy Suites Hotel Phoenix-North

3.0 of 5 Motel   |   2577 W Greenway Road, Phoenix, AZ 85023
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61%
Ranked #79 of 176 hotels in Phoenix
A recent review
5 of 5 stars reviewed yesterday
James A Marietta, United States
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370 people have reviewed this hotel

Traveler rating
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130
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Marietta, United States
1 review
5 of 5 stars Reviewed yesterday NEW

This is a 1st class hotel and very reasonably priced. I would highly recommend it! We didn't get to enjoy a lot of the amenities due to a lot of time spent with family but a wonderful place to lay your head down at night and rest after a very busy day.

Review collected in partnership with Embassy Suites Hotels

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HIGHLANDS RANCH
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

In dire need of renovation. Rooms are outdated, carpet is disgusting, furniture is stained. There was nothing sweet about this suite. Housekeeping didn't show til after 4:30 pm and that only after I called and requested housekeeping.

Review collected in partnership with Embassy Suites Hotels

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Arvada, Colorado
1 review
2 of 5 stars Reviewed 6 days ago NEW

I will preface this review by saying, I booked this hotel and this is completely my doing. I learned a valuable lesson to never, ever pre-pay again for a stay in order to save a few dollars. When I checked in the "value" room was located freeway side, but thankfully the gentleman at the front desk was very kind to... More

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Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for your review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unsatisfied with our two-room suites. We will take your comments under consideration as we continually look into ways we can improve our guest experience, including room renovations. Chris Taylor More

Macomb, MI, United States
1 review
3 of 5 stars Reviewed 1 week ago

Good location for hotel. Breakfast very nice, grounds pleasant, but rooms just okay, furniture old and saggy. Living area dark and room door did not close well, no dead bolt, staff left door slightly ajar after cleaning one day. If rooms were updated, would be very nice.

Review collected in partnership with Embassy Suites Hotels

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California, United States
1 review
2 of 5 stars Reviewed 1 week ago

Would not recommend. All rooms are outside entrances like a motel. Hallway/walkways were stained from spills, and garbage. Beds were clean and very comfortable, but not the sleeper sofa. Big lines for free breakfast.

Review collected in partnership with Embassy Suites Hotels

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Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet your expectations. Based upon your review, I am actively participating with our housekeeping staff to ensure that our hallways and walkways are clean and presentable for our guests. I hope that if your travels bring you back to the area... More

Diamond Bar, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The property is far from restaurants but since it is right next to the freeway, it is easy to hop and go to malls in 2 directions. The property is not a typical Embassy Suites- the rooms are more like inns where the doors are accessed from the outside. The AAA rate will put you on the outer rooms facing... More

Review collected in partnership with Embassy Suites Hotels

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Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for providing insight on your recent experience at our hotel. I sincerely apologize for the quality of our breakfast experience and I realize our guests deserve better. We look for reviews to provide insight, so I certainly appreciate your feedback about the noise outside of your room and we are determining what steps we can take to improve... More

Rochester, Minnesota
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago

Our room was large and very outdated. The rooms had doors that went to the outside and we noticed our door never locked when we got back from breakfast just before we left so we did not report it. Great location and breakfast. This would be a great hotel if they made a lot of renovations.

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ok
Senior Contributor
29 reviews 29 reviews
28 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here three nights for a golf trip. This Embassy hotel is very different than any other Embassy Suites I have stayed in. The room doors are on the outside of the hotel, not inside as most other Embassy hotels. We had a 2 bedroom suite. It was clean but needed updated. A few things did not work such as... More

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Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for your review. We always appreacite guest feedback. Chris Taylor More

Fayetteville, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

.Reservations had accidentally cancelled my reservations, reinstated with the incorrect check out date-with a result of being locked out of room. Staff tried to overtalk me/shut me down when I went to get keys to be able to get back in my room, said I had made the mistake. Room was not cleaned properly, never vacuumed, you could tell they... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for your candid feedback of your stay with us. I apologize for your experience and I am actively working with our housekeeping team to ensure that cleanliness and privacy are our first priority. I understand that the refreshment of new items in your room was of concern. I am always looking for reviews to provide insight into our... More

Milton, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

My guest and I had a wonderful stay at this facility. I think it's amazing what accommodations they can provide (free breakfast buffet, social hour in the evening, fitness facilities). The staff were very helpful and polite. My only criticism is that the furniture and bedding are a bit outdated and slightly uncomfortable for that reason. Other than that, I... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Christopher T, Director of Sales at Embassy Suites Hotel Phoenix-North, responded to this review

Thank you for your review as we always appreacite guest feedback. Chris Taylor More

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Additional Information about Embassy Suites Hotel Phoenix-North

Also Known As:
Embassy Suites Phoenix
Phoenix Embassy Suites
Address: 2577 W Greenway Road, Phoenix, AZ 85023
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Family Hotel in Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Hotel Phoenix-North 3*
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