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Embassy Suites by Hilton Phoenix Airport at 24th Street

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2333 East Thomas Road, Phoenix, AZ 85016
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1 room 1 guest
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Embassy Suites by Hilton Phoenix Airport at 24th Street
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616 Reviews from our TripAdvisor Community

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Traveler rating
    180
    147
    121
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    65
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cassville
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

I stayed at this property the night before my flight because of its proximity to the airport. Upon arrival, you can tell that this is one of Hilton's older properties. As a Hilton Diamond member, I have stayed at many Embassy Suites, and this is the first "open air" courtyard that I have seen. I think because of this, the... More 

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Mountain Springs, Texas
Level Contributor
4 reviews
3 of 5 stars Reviewed 1 week ago

This is an older property, but nice enough for the price. Staff was very friendly, Rooms were clean and cool, which is important in August. Staff and the evening reception were very nice and helpful. JR, the chef in the morning comp breakfast was excellent

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 1 week ago

The room, the breakfast and evening food & drink bar were all wonderful. The hotel is open-air, so when it's hot, you feel it when you leave a closed room. The elevators were air conditioned, which was nice. Wi-Fi was a little weak, but emails came through. I would definitely stay there again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

While this hotel appears to be in a less than desirable location, don't let that stop you. It is conveniently located to EVERYTHING! The service is fantastic. JR cooks a wonderful breakfast and remembers your order from the previous day. My family lived in the pool every chance they got! I plan to return any time I'm in need of... More 

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Fort Worth, United States
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel is not in a good area. Rooms are very old and noisy. Bathroom not in good shape! Concern with the parking are due to lack of lights. I was scheduled to be there for 8 and choose to leave for another Hilton hotel in a much better area. Felt safer.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are different from most Embassy Suites because we are the orginal one. We are only 1 of 11 with the... More 

Travelers are raving about these Phoenix hotels

Albuquerque, New Mexico
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 nights, visiting Phoenix with my kids for the weekend. This is an older hotel, which is fine with me, as long as a hotel is clean. This hotel was VERY clean! I loved the set up of the room, and was happy to have the vanity area separate from the shower and toilet. The pool... More 

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Our staff greatly appreciates your kind comments.Thank you again for staying with us and I hope that you will choose to stay with us... More 

Level Contributor
34 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is very near Sky Harbor Airport. Room is very spacious. There is a hotel shuttle that runs every 1/2 hour from the hotel, and on demand from the airport. Staff are very friendly. Room rates are very reasonable.

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

The Embassy Suites says it is by the airport, but it is a short distance to drive. It is one of the older properties but clean and nice. Seemed to be close to a hospital and would make for a nice stay. Breakfast was nice as it had freshly made eggs and fruit.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

phoenix, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

A few days before staying at this Embassy Suites, my family and I stayed at the one in the River Walk location of San Antonio which was excellent and I would highly recommend to anyone; however, the phoenix location was completely the opposite. For starters, room 105 smelled like a smoker had stayed there, the room was hot and muggy,... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that the first suite smelled of smoke. I am happy to hear that we were able to assist in finding... More 

Cincinnati, Ohio
Level Contributor
48 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed for a one-night business trip. The staff (guy from Omaha) could not have been nicer and I was upgraded. All furnishings felt very dated. The bathroom shower had been updated. All linens and toiletries were clean and up to Embassy standards. The gym was typical for an Embassy Suites. Precor treadmills, ellipticals and a modest weight area. If... More 

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

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