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Embassy Suites by Hilton Phoenix Airport at 24th Street

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2333 East Thomas Road, Phoenix, AZ 85016
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Embassy Suites by Hilton Phoenix Airport at 24th Street
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Embassy Suites by Hilton Phoenix Airport at 24th Street
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584 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Flagstaff, Arizona
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Overall this hotel went above and beyond my expectations. They give you complementary cocktails from like 5-7. Staff very friendly and accommodating. I slept so well that I forgot what city I was in. The only three negatives (all small, which is why I still give this hotel a 5 star) was that checking in and first knowing where to... More 

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Ewa Beach, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Stopped over here when heading back to Oahu after a short notice trip to mainland for a funeral. Free Shuttle Service let us down upon arrival, ended up in cab. The hotel manager did reimburse cab fare. AC in room did not cool, could barely maintain room at 75 degrees. Was offered new room, but did not want to pack... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that there were challenges with the A/C in your suite. Most of the time the air is actually blowing the... More 

NV
Level Contributor
70 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 331 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We were really looking forward to the hotel part of our short vacation here, but it fell way short of what we expected from the Embassy Suites brand. Let's start with the good stuff: The breakfast (not free) was really good & everybody from the chef to the staff was excellent. The front desk was helpful. The morning airport shuttle... More 

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that there were challenges with your suite. Our breakfast is made to order and is complimentary for each registered guest.... More 

Travelers are raving about these Phoenix hotels

Jenkintown
Level Contributor
35 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I uncharacteristically did no advance research whatsoever. All I knew was that we would be paying pennies thanks to my friend's reward points. I was delighted with the comfortable little apartment with all of the necessary conveniences that awaited us upon our arrival. We arrived quite late and checked out the next morning. Any cleanliness or decor issues mentioned by... More 

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

2 reviews
2 of 5 stars Reviewed 2 weeks ago

Came here on business with a group of 5. All of us had the same issue. The air conditioners were set at 65 but the temperature in the room would not get below 75. This meant the fan was whirring all night. Granted it was 100 degrees outside, but I haven't had this issue anywhere else. Wouldn't recommend this place... More 

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that there were challenges with the A/C in your suite. I hope you were able to contact the front desk... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Over all very good, nice beds, comfortable rooms. Friendly staff, good breakfast and very nice Happy hour. We will be back. Close to airport and shuttle service available. Nice pool and dining room also available. Easy access to freeway.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

2 reviews
1 of 5 stars Reviewed 2 weeks ago via mobile

"Checked in" online the day before so I could "Just swing by the front desk to grab your key when you arrive. You’ll be stretched out on that comfy bed before you know it". Right. Still took five minutes to check in and I was the only customer in the lobby? And that "comfy bed"? Who knows. Hard to sleep... More 

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that there were challenges with your suite. I have contacted our maintenance department to find out what had happened, the... More 

houston, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

This is an old facility in an older part of town...convenient to airport though. It did have a sitting area and kitchen space but the ice machine was upstairs across the campus. There was an odor in the room and the bedroom window didn't lock.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are the original Embassy Suites and only 1 of 11 with the same set up with the open atrium and... More 

Fleming, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

The employees at this hotel were awesome! JR was an amazing cook that made breakfast very enjoyable every morning. Alma was also so helpful helping our family get a table to play cards on and water to drink without even asking. Great place to stay!!

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I don't usually write negative reviews but others need to make a decision on staying at this hotels based on an actual experience. The only thing good about this hotel is the staff - and they weren't perfect. The staff tries hard but it's difficult to overcome the weaknesses in communication skills and the facility - and don't count on... More 

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that there were challenges that occurred during your stay. I have contacted our maintenance department to contact the business next... More 

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