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Embassy Suites by Hilton Phoenix Airport

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2333 East Thomas Road, Phoenix, AZ 85016
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1 room 1 adult
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Embassy Suites by Hilton Phoenix Airport
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699 Reviews from our TripAdvisor Community

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Milan, Italy
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

It's an amazing resort with all the things you need. The personnel is nice and willing to help you. The rooms are clean and big. There's a pool and a gym if you'd like to burn some calories. I'd really enjoyed my staying.

Helpful?
Thank Da304010
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed yesterday NEW via mobile

How can this even be an embassy? It's an old run down property more like a dingy motel not what embassy suites are usually like. The room was dirty. No air conditioning. We ate at the restaurant in the hotel ( more like a seedy local bar than restaurant ) we ordered 5 appetizers to share, a salad and a... More 

Helpful?
Thank Tahrj
Garden Grove, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

My suite was roomy. All staff were friendly and helpful. The breakfasts and happy hour are SUCH a great addition to a reasonably priced room. The rooms could use an upgrade in the furnishings/fixtures, but the toilet, tub and shower were newer.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank pmac1980
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear pmac1980, Thank you so much for your recent review of our hotel. We appreciate the 5star rating and are so pleased that you found your 2 room suite to be roomy. We are also, pleased to know that you enjoyed your Cooked-To-Order Breakfast and along with our Manager's Reception (happy hour). We have taken note of the need to... More 

Dallas, Texas
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Hotel staff was excellent as were the beds. Overall stay was good. 3 or 4 police cars showed up for some reason as they appeared to be looking for someone in the open air courtyard. The location is convenient to the airport and the shuttle service is a plus, but it isn't good if you want to walk down the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kaitlin M
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Kaitlin M, Thank you for your recent review of our hotel. We appreciate your stay with us. We will share your positive mention of our hotel team with our staff and are so happy that you enjoyed your comfy bed. We apologize for any situation that may have occurred during your stay with us but assure you that your... More 

Casa Grande, United States
1 review
2 of 5 stars Reviewed 4 days ago NEW

For the price, not what you get. Clean but nothing comparable to the price you'll pay. Very aged, they try to keep it up but obviously not with a professional contractor or maintenance person. Not a place for a mom and children.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jan M
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Jan M., We thank you for your review of our hotel. We apologize for not delivering an overall service that met your needs. We work very hard to deliver exceptional service and understand that our hotel doesn't always meet the expectations of our guests such as in your case. We do however, appreciate you very much and hope that... More 

Phelps, NY, United States
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Hotel is close to airport, with all suites and near to desired activities venues, The hotel will transport usually. Minor issue with secondary door lock was immediately addressed. Has an outstanding manager's reception, as do most Embassy Suites, in my experience. Cooke to order breakfast is a true benefit.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Daniel B
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Daniel B., Thank you for your positive review of our hotel. We are so pleased that you enjoyed our Embassy amenity's and found our hotel to be near desired venues. We hope for you to think of us again on your next trip to Phoenix. Thank you again! All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

St. Helana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed one night. The staff at this location are friendly and helpful. The breakfast is standard for Hilton properties, which is just fine. The only true negative is that this property needs to be renovated it is clean but very out-of-date. It feels as though it should be a less expensive motel not an Embassy Suites Hotel.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Patricia W
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Patricia W. , Thank you for your review of our hotel. We have taken note of all areas that you felt did not reach your standards. We assure you that we are up to Brand Standard however, we are one of the oldest Embassy's in our portfolio allowing for our property to have characteristics that are different than other... More 

Phoenix AZ, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was a clean, quiet, and quite comfortable suite. Made me think I could join the "Tiny House Nation" lifestyle. Excellent service, easy access, good location with plenty of amenities around location.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Nancy R
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Nancy R., Thank you so much for your 5-star review of our hotel. We appreciate your stay with us and we do hope to see you again on your next trip to Phoenix. Your review will be shared with our team. All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

1 review
2 of 5 stars Reviewed 6 days ago NEW

Clean but tired. Needs money put into property. Carpet was in need of replacement. Bathroom was tiny, low ceiling, narrow doors. Beds and linens were okay, but not up to brand standards. I checked out of this Embassy and moved to another one.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank JC S
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear JC S, Thank you for your review of our property. We appreciate your time and have taken note of all areas of improvements mentioned. We are pleased that you were able to check into another Embassy and hope that you give us another chance in the future as we are working hard in our efforts to improve. All The... More 

South Bend, Indiana
Level Contributor
101 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed here one night before my flight out of PHX airport. Great shuttle that took me to the airport but also took me to several restaurants in the area which was nice since I had no car. Rooms were a little dark and door opened directly to the outside which didn't seem very secure, but I noticed security patrolling the... More 

Helpful?
1 Thank bambam26
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear bambam26, Thank you for your recent review of our hotel. We appreciate your mention of our Shuttle and Manager's Reception. We will share your experience with both departments to ensure that they feel recognized. We are so pleased that you were able to enjoy some of our nearby restaurants and do apologize for your room appearing a little dark.... More 

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