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Embassy Suites Phoenix Airport at 24th Street

3.0 of 5 2333 East Thomas Road, Phoenix, AZ 85016
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Embassy Suites Phoenix Airport at 24th Street
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Embassy Suites Phoenix Airport at 24th Street
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483 reviews from our community

Traveler rating
    143
    112
    96
    80
    52
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122
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185
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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El Paso, Texas
1 review
1 of 5 stars Reviewed yesterday NEW via mobile

There's no functioning heating. Complained after first night. They said it would get fixed. The heating issue didn't get solved. Switched the third night to another room. The same problem in the new room. There is zero heating going on in this hotel. The nights get really cold here during winter. STAY AWAY FROM THIS HOTEL. You have been warned!

Was this review helpful? Yes 1
Tucson, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Always enjoy staying here. The rooms are spacious & the complimentary breakfast & evening reception are always good. Great value for the price. I've been staying at Embassy Suite for many years & have stayed at stayed at their properties in New Orleans & Phoenix. I always leave contented. I did have a problem with the complimentary breakfast with the... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 6 days ago NEW via mobile

Very nice spacious room! This exceeded our expectations. The free breakfast is beyond words! Fresh omlets and French toast made to order. The towels are nice also. The staff was very nice. The grounds are fabulous very relaxing! We will defiantly stay here again!

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phoenix, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Room was extremely large. Very comfortable after having flown in on business. Bed was good, bathroom was a little dated. Value was awesome for the size of the room and all the place had to offer. Good location as it was close to everything. Overall was great.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your feedback. I am happy to hear that you have enjoyed your stay with us and it was our pleasure to serve you as our guest. Thank you again and we all hope to see you again in the future. More 

United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

This is an older Hotel, needs to be updated. Locatoin is not the best. Staff was friendly but not accurate on the information provided. ( the resteraunt was not open when they said it was) The location of morning breakfast is good, work out facitly is equiped, but very small and clostraphobic.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are located in a residential neighborhood rather than a commercial neighborhood like most hotels. We thank you again for choosing... More 

Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Had to be near Children's Hospital so it was a perfect location. Nice pool, hot tub, and courtyard that made up for exterior surroundings. Pleasant staff, nice evening reception that is complimentary and the best breakfast in Phoenix. Breakfast made to order at grill- incredible egg white and spinach omellette, french toast, all the extras.

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Road noise and people taking in the parking lot even though I was on the third floor can be easily heard and can keep you awake. This hotel was a Motel that was converted into a suite hotel which is not the same as one built for this purpose. The staff is friendly and service was fine. Food was very... More 

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We look different than most Embassy Suites because we are the original style of Embassy Suites. We are 1 of 11... More 

Espanola, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Hotel itself is not the best. It's old and a little run down. I was a little apprehensive upon checkin, but in all my years of staying in hotels (some of the best), I have never seen such an awesome staff!! Shuttle drivers (BB and Juan), bartender Andy, cook at breakfast. They all made our stay THE best!

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your feedback. I am happy to hear that you have enjoyed your stay with us and it was our pleasure to serve you as our guest. Our staff greatly appreciates your kind comments. Thank you again and we all hope to see you again in the future. More 

Forked River, NJ
Top Contributor
146 reviews 146 reviews
41 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Decent hotel, good location for business not far from the Phoenix area interstates (and near some local hospitals). Somewhat dated, and not the top of the Embassy Suites line. They have the usual Embassy Suites perks, including happy hour and a good made-to-order breakfast (BTW, the bartender in the happy hour restaurant was excellent!). Room was okay, although appeared some... More 

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Houston, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotels staff is the nicest hotel staff. Our favorite part is always breakfast but we enjoy the entire hotel. We were staying to visit family and the hotel catered to anything we needed. Thank you Embassy Suites

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your kind comments. We are happy to hear that you have enjoyed your stay with. It was our pleasure to serve you as our guest and we all hope to see you again in the future. More 

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Additional Information about Embassy Suites Phoenix Airport at 24th Street

Address: 2333 East Thomas Road, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Phoenix Airport at 24th Street 3*
Number of rooms: 182
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites

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