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Embassy Suites Phoenix Airport at 24th Street

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2333 East Thomas Road, Phoenix, AZ 85016
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Embassy Suites Phoenix Airport at 24th Street
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Embassy Suites Phoenix Airport at 24th Street
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524 reviews from our community

Traveler rating
    151
    127
    105
    86
    55
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138
84
35
196
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tucson, United States
1 review
1 of 5 stars Reviewed 3 days ago NEW

have stayed at hotel at least 5 times over the years-rooms continue to be outdated and depressing. Shower handle broken and water went from hot to cold consistently. Happy hour overcrowded and took forever to get a drink-one bartender is ridiculous. Food all over the floor and snacks not replenished. Went to Frys to get a bottle of wine to... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that there were challenges with your suite. I hope you were able to contact the front desk so we could... More 

Amelia Island, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was in Phoenix for a conference and luckily the shuttle was able to provide a ride for me to Banner Good Samaritan since it was within range. Both mornings the shuttle of course has to take guests to the airport and could have accommodated but instead they called a car for me each day, which is beyond incredible. I... More 

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Modesto, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Great pleace to stay. Centrally located to all the ball park wish is great. They breakfast and happy hour are the best. Staff is very friendly and helpful with what ever you might need. Had a great stay.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
South San Francisco, United States
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The staff was very pleasant, very welcoming and friendly. Breakfast was outstanding and so was the staff. Pool is nice. The location feels too remote; it was a 15-20 minute drive to the stadium for spring training.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
san diego, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Super vibe about the pool, enjoyed the hosted social happy hour in the evening too. This hotel is near The Phoenix Art Museum and the Herd Museum. Staff was A Plus in customer service. A wonderful stay in clean rooms. Hotel shuttle service got us to the light rail that took us downtown and anywhere we wanted to go in... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Lake Havasu City
Contributor
14 reviews 14 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 1 week ago

This property is old and could use some updating. The staff here was super friendly though. The bartender during the evening manager reception was outstanding. I wish I could remember his name so that I could give him cudos (male, tall and thin). The bar was busy and packed each night but he rolled out free drinks like the old... More 

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 1 week ago

Our stay wasn't horrible, but not great either! The rooms were clean and comfortable. Staff was friendly as well. We were unhappy w/ the room, it smelled both days we stayed. Anytime the water was running or the AC would kick on it would smell. The water took forever to get hot, and would change from hot to cold thru... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Powhatan
Contributor
17 reviews 17 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We spent a night here at beginning and end of our Sedona vacation. The hotel is within 10 minutes of the airport. We appreciated the shuttle service to and from the airport. The rooms were clean and contained a kitchen with microwave, sink and fridge. The only thing missing was paper towels for the kitchen. There are 2 TV's in... More 

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Reading, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We just had a wonderful time at this hotel. The free breakfasts were superb (thanks JR), as well as the free cocktails and snacks in the evening. We enjoyed the very clean pool and hot tub too. The service by everyone was wonderful. Thanks for an enjoyable time.

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

Rancho Santa Margarita, United States
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Great staff, good breakfast and evening reception. Quiet location, large rooms, elevator needs some updating. Shuttle service is very handy to and from airport and within a couple mile radius to go out to dinner. Pleasant experience.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

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