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All 176 Phoenix hotels

Embassy Suites Phoenix Airport at 24th Street

3.0 of 5 Hotel   |   2333 East Thomas Road, Phoenix, AZ 85016 (Camelback East)
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Ranked #89 of 176 hotels in Phoenix
A recent review
4 of 5 stars reviewed 4 days ago
James L pewaukee, United States
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375 people have reviewed this hotel

Traveler rating
    98
    91
    77
    65
    44
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100
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148
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
pewaukee, United States
1 review
4 of 5 stars Reviewed 4 days ago NEW

we would stay again but would check air to see if the air was working very nice staff. every thing was very clean. the food was great. they were helpful getting to and from the airport. nice pool and hot tub. the pool was not heated was a cool but this was in the first part of april

Review collected in partnership with Embassy Suites Hotels

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concord new hampshire
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW credit card Amex Card Member Review

Nice facility; manager reception was good, but appetizers could be improved. Staff was very helpful and friendly. I fell on sidewalk across the street, and staff went to office and gave me some great bandages.

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Tulsa, United States
1 review
3 of 5 stars Reviewed 5 days ago NEW

Nice place to stay. Central location. Older hotel but well maintained. Close to airport and downtown. Near the highway system. I had one issue with the hotel. I was told at check in my internet connection would be free and at check out found that I was charged for it. When I questioned it I was told that is not... More

Review collected in partnership with Embassy Suites Hotels

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Top Contributor
73 reviews 73 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

Although convenient to the airport, this is not a typical embassy suits. The property was rather dirty and the rooms were musky, dull and the carpet was worn and dirty. The staff was friendly and made you feel welcome, but the property made you feel dirty and cheap

Was this review helpful? Yes 1
Michael M, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your feedback. I sincerely apologize that we were unable to meet your expectations during your recent stay with us. Your review gives me the feedback I need to analyze our guest’s needs and to get more from our housekeeping staff. I hope that if your travels bring you back to the area that you will consider staying... More

Bellingham, United States
1 review
4 of 5 stars Reviewed 1 week ago

We had to stay overnight in phoenix due to a "distress" issue with Alaska Airlines. Embassy was quick to pick us up and very accommodating. The shuttle ran 24hr (which is rare for hotels) so we were able to take the shuttle at 4am back to the airport. The kind and knowledgeable staff was the best part of the hotel!... More

Review collected in partnership with Embassy Suites Hotels

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Michael M, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear that your stay was pleasant, and that our staff was helpful with accommodating due to challenges with your flight . We look forward to welcoming you back to our hotel in the future. More

walnut creek, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

room too small, old furniture, toilet fixture too old, sink too low, brick wall dirty and dusty, the room is higher than the hallway. poor maintenance. Avoid this hotel. Not worth $200/night. False advertisement in the website.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Michael M, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Benito, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unsatisfied with your stay. We will take your comments under consideration as we work to improve our hotels cleanliness and room features. We hope you will consider staying with us again... More

chaska, United States
1 review
4 of 5 stars Reviewed 1 week ago

great staff and service in all areas ... rooms need update. the cook to order breakfast was wonderful and the evening reception was a great time,,the pool chairs were the most comfortable I have ever used...however the rooms are old

Review collected in partnership with Embassy Suites Hotels

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Michael M, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear that your stay was enjoyable, and that our breakfast and manger reception was wonderful. Also, thank you for the feedback on our new pool furniture. We look forward to welcoming you back to our hotel in the future. More

Michigan
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Just stayed here on a layover night on the way to Mexico. Location is great for that reason, but have to say it ranks towards the lower of all our Embassy Suites stays. Room is small, pull out was terrible, and bathroom was accessed only from bedroom (why do they do that?). Was on hold literally for 15 minutes in... More

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Michael M, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we’re very sorry you were unhappy with our guest rooms. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and... More

Tucson, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Was coming for a short business trip and the hotel exceeded all my expectations. Breakfast was great, rooms were very clean. Staff were very friendly from the start to the end. Parking was easy, I believe they also had a security in parking lot. Restaurant next to hotel was great.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
Michael M, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found the rooms were very clean and enjoy our wonderful breakfast. We look forward to welcoming you back to our hotel in the future. More

Pensacola, Florida
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This Embassy property seemed to be squeezed into it's location, but it was spacious once you get inside. The lobby was clean and the desk clerk was very friendly. Check in was quick and parking plentiful, but if you come back late at night you may have to walk a little bit. The room was clean and we slept well... More

Was this review helpful? Yes
Michael M, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you enjoy your stay with us and was able to utilize the amenities, service that we have to offer. I will also let our staff know the positive feedback that you share with us. We look forward to welcoming you back to our hotel in... More

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Additional Information about Embassy Suites Phoenix Airport at 24th Street

Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Embassy Suites Phoenix Airport At 24th Street Hotel
Embassy Suites Phoenix Airport
Embassy Suites Phoenix
Phoenix Embassy Suites
Address: 2333 East Thomas Road, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#89 Top resorts Hotel in Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Phoenix Airport at 24th Street 3*
Official Description (provided by the hotel):
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 
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