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Embassy Suites Phoenix Airport at 24th Street

3.0 of 5 2333 East Thomas Road, Phoenix, AZ 85016
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Embassy Suites Phoenix Airport at 24th Street
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Embassy Suites Phoenix Airport at 24th Street
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459 reviews from our community

Traveler rating
    134
    108
    91
    75
    51
See reviews for
119
71
33
177
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Clarkston, MI, United States
1 review
5 of 5 stars Reviewed 1 week ago

The hotel provided many money saving amenities such as a free, hot, made-to-order breakfast, a manager's reception nightly with free cocktails and a light food buffet, and free local shuttle service including to and from the airport. I save a ton of money availing my self of these services. Did I mention everyone on the staff was friendly, courteous and... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your response. I am happy to hear that you have enjoyed your stay with us. It was our pleasure to serve you as our guest. We all hope to see you again in the future if your travels bring you back this way. More

West Richland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We meet once a year for a reunion. We've chosen this hotel for 4 years in a row because of 4 factors. First, the breakfast cook, Junior, is an artist and is second to none, as are his breakfasts. Second, it has free drinks every night for 2 hours. Third, it has outdoor barbeque grills for your use for dinners.... More

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

I am always glad to hear that you and your group had enjoyed your stay. We all look forward to the time of year when you all come. Thank you for your kind response and look forward to seeing you all again next year. More

Huntsville, AL, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent hotel with staff that goes out if its way to be helpful. Recommend this Embassy Suites over all of the others in Phoenix. Evening Reception was very well done with fresh vegetables and Shocktop beer.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your response. I am happy to hear that you have enjoyed your stay with us. It was our pleasure to serve you as our guest. We all hope to see you again in the future if your travels bring you back this way. More

DEMING, NM
Contributor
14 reviews 14 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I'm not usually the one to post s bad review, usually only the good ones. However, this room was so below par of other embassy suites I've stayed at in the past, I don't think I will ever stay here again. For starters, the rooms have outdoor entrance to an open courtyard, I was on the ground floor so it... More

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are an older style Embassy Suites and a bit different from most. We are 1 of first and 1 of... More

dayton, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

this is a run down hotel in a run down area. Very noisy during the early morning hours with trucks slamming things around. It looks like hilton bought this building, painted it in their colors and then put an Embassy sign on it. Not the quality that I am used to in Embassy Suites.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

I do apologize that your stay was not up to your expectations. We are a older style Embassy Suites and actually one of the first. We are 1 of 11 that have the same set up with the exterior entrances and open atrium. The only thing about our neighborhood is that we are in a residential neighborhoon rather than a... More

Indian Head Park, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

To be clear, I did not stay overnight in this hotel. Signs posted on the gates said no solicitation or distribution on the premisis. What looked like "working ladies" were walking up and down the street. Didn't feel safe here so checked out and went elsewhere.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your feedback. Our signs for no solicitation or distrabution is to tell people that they cannot come on our premises to try to sell or distribute their products. Every hotel that you go to should have these signs. There is nothing wrong or bad about our neighborhood, it is perfectly safe. We are just located in a... More

Park City, Utah
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Upon pulling up to the hotel, I was wondering if I was in the right place. I agree with the review that said that the hotel could use a MAJOR facelift. Even though they are older and dark, the rooms are very large and clean- good for a family but if you're cooking, bring your own dishes. The immediate area... More

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

I am happy to hear that you have enjoyed your stay with us. It was our pleasure to serve you as our guest. We are a bit different with the open atrium and exterior entrances. We are 1 of 11 Embassy Suites with the smae setup. With our neighborhood we are just in a residential neighborhood rather than a commercial.... More

Centre Hall, Pennsylvania
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Phoenix Airport Embassy Suites was a very good hotel with exceptional staff who were very helpful in directions to airport and providing shuttle service. The evening reception was a great touch at the end of the day. Good food choices.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

I am happy to hear that you have enjoyed your stay with us. It was our pleasure to serve you as our guest and hope to see you again in the future. More

Manalapan, New Jersey
Top Contributor
65 reviews 65 reviews
25 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My first impression of this Embassy Suites was not a good one. Upon pulling up, the facility is very tired and "shares" a parking lot with the diner next door. The room is clean and large, but all of the furnishings are well worn. The hotel is in dire need of a renovation. The hotel has exterior corridors that all... More

Was this review helpful? Yes 1
Tucson, Arizona
Top Contributor
64 reviews 64 reviews
6 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

My US Air flight was cancelled this week and we were housed over night in the Embassy Suites 24th St in Phoenix. Under these conditions you pretty much have to take what you get knowing you'll be in and out in 8 hours. But, this establishment made even a very short stay almost as bad as sleeping in the airport.... More

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We do yearly renovations to keep up our property to guests likings and needs. Just last year we have nenovated the... More

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Additional Information about Embassy Suites Phoenix Airport at 24th Street

Address: 2333 East Thomas Road, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Phoenix Airport at 24th Street 3*
Number of rooms: 182
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites

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