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Embassy Suites Phoenix Airport at 24th Street

3.0 of 5 2333 East Thomas Road, Phoenix, AZ 85016
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Embassy Suites Phoenix Airport at 24th Street
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Embassy Suites Phoenix Airport at 24th Street
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478 reviews from our community

Traveler rating
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    95
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chicago, Illinois
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had to be near Children's Hospital so it was a perfect location. Nice pool, hot tub, and courtyard that made up for exterior surroundings. Pleasant staff, nice evening reception that is complimentary and the best breakfast in Phoenix. Breakfast made to order at grill- incredible egg white and spinach omellette, french toast, all the extras.

Was this review helpful? Yes 1
Cincinnati, Ohio
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

Road noise and people taking in the parking lot even though I was on the third floor can be easily heard and can keep you awake. This hotel was a Motel that was converted into a suite hotel which is not the same as one built for this purpose. The staff is friendly and service was fine. Food was very... More 

Was this review helpful? Yes 1
Espanola, New Mexico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Hotel itself is not the best. It's old and a little run down. I was a little apprehensive upon checkin, but in all my years of staying in hotels (some of the best), I have never seen such an awesome staff!! Shuttle drivers (BB and Juan), bartender Andy, cook at breakfast. They all made our stay THE best!

Was this review helpful? Yes 1
Forked River, NJ
Top Contributor
146 reviews 146 reviews
41 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decent hotel, good location for business not far from the Phoenix area interstates (and near some local hospitals). Somewhat dated, and not the top of the Embassy Suites line. They have the usual Embassy Suites perks, including happy hour and a good made-to-order breakfast (BTW, the bartender in the happy hour restaurant was excellent!). Room was okay, although appeared some... More 

Was this review helpful? Yes 2
Houston, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotels staff is the nicest hotel staff. Our favorite part is always breakfast but we enjoy the entire hotel. We were staying to visit family and the hotel catered to anything we needed. Thank you Embassy Suites

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

Thank you for your kind comments. We are happy to hear that you have enjoyed your stay with. It was our pleasure to serve you as our guest and we all hope to see you again in the future. More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has a great free breakfast and very nice rooms staff very friendly nice pool area with heated spa will be staying here more often when we visit daughter in phx. Has a complementary happy hour

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

I am happy to hear that you have enjoyed your stay with us. It was our pleasure to serve you as our guest an we hope to see you again in the future. More 

los angeles
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I give 3 stars for the very friendly & helpful front desk staff (who in their own rite deserve 5 stars) & the size of the room. That being said, the hotel was in a run down area of town, with minimal restaurant choices nearby. Not anywhere I'd risk my safety walking to. The parking was adequate and free. The... More 

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are one of the original Embassy Suites and only 1 of 11 with the same set up with the open... More 

El Paso, Texas
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Front desk staff unfriendly gave us wrong hours for weekend breakfast 7 to 9. Their hours are 7 to 10 am on weekends. Room was not cleaned by 4pm and i was informed that it had to be requested by us. that was new to us. Complimentary breakfast was awesome.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. I do apologize for the front desk stating the wrong hours and that housekeeping did not clean your suite. You do... More 

Phoenix, United States
1 review
4 of 5 stars Reviewed 3 weeks ago

Friendly staff and quality mattresses in a clean hotel made our stay in Phoenix pleasurable. We love the made to order breakfast grill and complementary happy hour. Supper in their restaurant was scrumptious. The hot tub was hot and pool excellent for laps.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your... More 

San Diego, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Was very pleasantly surprised with the room and service. Location was great, with easy access to local freeways and close enough to Scottsdale. Room was clean, had everything that we needed and could ask for. Surprisingly quite at night even though it was close to parking lot. Outside looks a little dated, but didn't bother us b/c it was upkept... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

I am happy to hear that you have enjoyed your stay with us. It was our pleasure to serve you as our guest an we hope to see you again in the future. More 

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Additional Information about Embassy Suites Phoenix Airport at 24th Street

Address: 2333 East Thomas Road, Phoenix, AZ 85016
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range (Based on Average Rates): $
Hotel Class:3 star — Embassy Suites Phoenix Airport at 24th Street 3*
Number of rooms: 182
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites

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