Hotel is older than the usual Embassy Suites but Tyler the manager was very nice. He moved us to a king room with a better location than our two bed room. Food and employees for breakfast were great! The resturant - not so good. It smelled like water damage and service not so good. Food good though.
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If you stay in ES a lot there is a general expectation. This is probably one of the oldest ES in the nation. My room looked old and was 80 degrees with no AC because they have central heating and cooling and only one can be on at a time. It was January so te heat was on. The staff...
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Thank you very much for the comments concerning our hotel. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. I am very pleased with the service you enountered, and that is very typical of this hotel. Again, thank you very much and we hope to see you again in the near future
Lacey King...
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I don't know if I have ever encountered a friendlier staff. Everyone makes an effort to call you by your name, even by noticing what others are calling you. And they all smile and say thank you. I haven't always received such friendly service so I really noticed what I had been missing. The stay was not perfect. I had...
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Thank you very much for the very generous comments concerning Embassy Suites Phoenix Airport at 24th Street. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. The fitness center is open 24-hours a day with state of the art equipment. I want you to know that I get very similar feedback from business travelers...
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What a wonderful hotel. The service was excellent, the room was excellent and clean as a whistle. The bed was so comfy I could have slept for week in it. I never heard traffic noise or noise from other rooms. The free breakfast was wonderful and the eggs cooked to order were perfect. We will stay there again and recommend...
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Thank you very much for the very generous comments concerning our hotel. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. The fitness center is open 24-hours a day with state of the art equipment. I want you to know that I get very similar feedback from business travelers and leisure travelers alike as...
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We stayed here after our flight got cancelled and received a distressed passenger voucher from the airline. They have a shuttle that picks you up at the airport, the driver was very friendly and pleasant, gave us a mini intro to the city and offered us cool water (it was about 105 degrees that day). We had been travelling all...
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Thank you very much for the very generous comments concerning our hotel. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. The fitness center is open 24-hours a day with state of the art equipment. I want you to know that I get very similar feedback from business travelers and leisure travelers alike as...
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I stayed here on Jan 2, 2012 due to cancelled flight home. We arrived after 10PM so didn't really look at the room in depth. Upon awakening, I found 3 bites on my leg, but was in a hurry to get back to the airport to catch my flight so I didn't look around. In the shuttle back to the...
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Thank you so much for your concern about bed bugs. I want you to know the Maricopa County Health Department came out and inspected your suite, the suites of the other passengers on the shuttle with you and many more suites and found no trace of bed bugs. To be safe, we also had our pest control company come out...
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The staff is really really good. The Managers happy hour is fun - up on the top floor. We also ate there one night - it was ok. The rooms are sorely dated just by the structure - circa late 60s early 70s. The breakfast is just what you expect at an ES. The diner next door is good for...
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Thank you very much for the very generous comments concerning our hotel. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. The fitness center is open 24-hours a day with state of the art equipment. We also have a 24-hours a day complimentary business center with free internet, printing and computer use. I want...
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As noted by others, this is an old property. It was built in the 70s but feels older in some ways (I half expected to find a coin-operated vibrating bed). After being run originally as an independent, it was later bought by Hilton and rebranded as an Embassy Suites. It has undergone several upgrades over the years, the result being...
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Thank you very much for the very generous comments concerning our hotel. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. The fitness center is open 24-hours a day with state of the art equipment. I want you to know that I get very similar feedback from business travelers and leisure travelers alike as...
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Stayed here 12/6-12/9 and everything was great. The experience was better than some other suites we have stayed in. The Squaw Peak Lounge has a great view and the folks that take care of you are superb. Food is excellent and drinks (free-Managers reception). Rooms were great too and up to date, no hunkie TV's here. Clean and well kept....
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Thank you very much for the very generous comments concerning our hotel. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. The fitness center is open 24-hours a day with state of the art equipment. I want you to know that I get very similar feedback from business travelers and leisure travelers alike as...
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The ugliest Embassy Suites, but the service from the front desk to the housekeeping staff to the restaurant employees are top notch! Rooms were very quiet, large and clean. The courtyard and pool area was very nice and the property is well maintained. A great location in midtown close to airport.
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Thank you very much for the very generous comments concerning our hotel. Guests love the outdoor pool, the full cooked to order breakfast and nightly Manager's Reception. The fitness center is open 24-hours a day with state of the art equipment. I want you to know that I get very similar feedback from business travelers and leisure travelers alike as...
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