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Embassy Suites Phoenix Airport at 24th Street

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2333 East Thomas Road, Phoenix, AZ 85016
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Embassy Suites Phoenix Airport at 24th Street
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Embassy Suites Phoenix Airport at 24th Street
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547 reviews from our community

Traveler rating
    155
    131
    111
    91
    59
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cedarburg, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Did't even realize we were in a busy metropolis area. Very quiet and serene. Nice facilities. Staff was great. Loved all the tropical foliage, and plants. The Breakfast cooks were amazing. Best Breakfast ever. Thanks so much for a great experience.

Review collected in partnership with Embassy Suites Hotels

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greenfield, United States
1 review
3 of 5 stars Reviewed 2 days ago NEW

Hotel is average and not the typical Embassy Suites location. Service is very good as usual. Do not stay towards the front of the hotel as traffic from the street is very loud. I have stayed here numerous times and would stay again.

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1 review
5 of 5 stars Reviewed 2 days ago NEW

All aspects of our stay was excellent. Great food, very good service and the housekeeping staff was very attentive. We will stay again. We attended a 40 year Army reunion held at the hotel. We all had a great time.

Review collected in partnership with Embassy Suites Hotels

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Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I had the pleasure of staying at the Embassy Suites on 24th St and Thomas in Phoenix Arizona from April 13th to 16th. The management team and Engineering team made sure I had everything required to make my stay productive and relaxing at the same time. I would strongly recommend you experience the professional hospitality provided by the class act... More 

Was this review helpful? Yes 1
Omaha, Nebraska
Contributor
12 reviews 12 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

My sisters and I decided to take the kids on spring break. Phoenix hotel rooms were very pricey due to spring training. we found a great bargain at the Phoenix airport hotel on 24th St. The rooms were very comfortable, but a little dated. exterior hallways look down on the pool below. The pool is plenty large enough, as well... More 

Was this review helpful? Yes 1
Ganado, United States
1 review
3 of 5 stars Reviewed 3 days ago NEW

The overall experience within this hotel was quit amazing. The hotel is clean and the facility is a gated community so is safe from intruders. Location is some what sketchy, but that goes for every location in Phoenix, AZ. The only complaint was the cook in the complimentary breakfast section. I don't know if a majority of non-white travelers sneak... More 

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Toney
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
1 of 5 stars Reviewed 1 week ago

This is definitely a old Embassy. I was supposed to be in a non smoking room which had definitely been smoked in. The order was so strong it burnt my throat. Not sure how it got past the cleaning crew. There are lots of other options around the airport.

Was this review helpful? Yes 1
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are the original Embassy Suites and only 1 of 11 with the same setup. During March it is peak season... More 

San Francisco, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

hotel is okay, I guess they try to appease everybody. The finger foods at the happy hour is a little boring, and I wish they could provide a variety of food and drink choices. Ordering food takes for EVER! If you're hungry and want something to east sooner that waiting for ever, then you may want to go downstairs and... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Phoenix, United States
1 review
2 of 5 stars Reviewed 1 week ago

Rooms were gross and dirty, smelled moldy and musty, furniture painted - very cheap looking. Got a freezing shower once. Cigarette butts floating near hot tub. Location was awful, very shady at night. Staff were friendly.

Review collected in partnership with Embassy Suites Hotels

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johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are the original Embassy Suites and only 1 of 11 with the same setup. Would you be able to tell... More 

Edina, Minnesota
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The rooms are shabby and the wifi is so poor we couldn't get any work done. Nice staff. Breakfast is great and the happy hour is generous. The positives are not enough for me to stay at this property again.

Was this review helpful? Yes
johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. I hope you were able to contact the front desk so we could help you with the WiFi. In the rooms... More 

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