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Embassy Suites Phoenix Airport at 24th Street

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2333 East Thomas Road, Phoenix, AZ 85016
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Embassy Suites Phoenix Airport at 24th Street
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Embassy Suites Phoenix Airport at 24th Street
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550 reviews from our community

Traveler rating
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    111
    92
    59
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Arden, North Carolina
Contributor
19 reviews 19 reviews
19 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The reviews that talk about the hotel needing some updates are true, however I fort he hotel to be clean and nice. Very close to the rental car center. I found the bed/pillows to be comfortable and the room very quite. Andy the bar tender in the Squaw Peak Cafe is by far the best I have run across at... More 

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Bradenton, Florida
Contributor
18 reviews 18 reviews
15 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Older property but close to airport. You get what you pay for with this hotel. Everything was fine but in an older setting. Would stay again. Breakfast was very good with a lot of selection. Cable was not operating correctly but they were in the middle of a transition to another company.

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Tampa, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

This is a very old and tired property in need of a major update. A/C never worked properly, ran all day & night but never got cool enough -woke up in the night sweating most nights. This property has exterior room entrances that open to an open courtyard is reminiscent of old motels - security doors were propped open most... More 

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Cedarburg, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Did't even realize we were in a busy metropolis area. Very quiet and serene. Nice facilities. Staff was great. Loved all the tropical foliage, and plants. The Breakfast cooks were amazing. Best Breakfast ever. Thanks so much for a great experience.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
greenfield, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Hotel is average and not the typical Embassy Suites location. Service is very good as usual. Do not stay towards the front of the hotel as traffic from the street is very loud. I have stayed here numerous times and would stay again.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

All aspects of our stay was excellent. Great food, very good service and the housekeeping staff was very attentive. We will stay again. We attended a 40 year Army reunion held at the hotel. We all had a great time.

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
Oklahoma City, Oklahoma
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of staying at the Embassy Suites on 24th St and Thomas in Phoenix Arizona from April 13th to 16th. The management team and Engineering team made sure I had everything required to make my stay productive and relaxing at the same time. I would strongly recommend you experience the professional hospitality provided by the class act... More 

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Omaha, Nebraska
Contributor
14 reviews 14 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My sisters and I decided to take the kids on spring break. Phoenix hotel rooms were very pricey due to spring training. we found a great bargain at the Phoenix airport hotel on 24th St. The rooms were very comfortable, but a little dated. exterior hallways look down on the pool below. The pool is plenty large enough, as well... More 

Was this review helpful? Yes 1
Ganado, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

The overall experience within this hotel was quit amazing. The hotel is clean and the facility is a gated community so is safe from intruders. Location is some what sketchy, but that goes for every location in Phoenix, AZ. The only complaint was the cook in the complimentary breakfast section. I don't know if a majority of non-white travelers sneak... More 

Review collected in partnership with Embassy Suites Hotels

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Toney
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 3 weeks ago

This is definitely a old Embassy. I was supposed to be in a non smoking room which had definitely been smoked in. The order was so strong it burnt my throat. Not sure how it got past the cleaning crew. There are lots of other options around the airport.

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johanna g, Front Office Manager at Embassy Suites Phoenix Airport at 24th Street, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are the original Embassy Suites and only 1 of 11 with the same setup. During March it is peak season... More 

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