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Renaissance Phoenix Downtown

#14 of 175 Hotels in Phoenix
Certificate of Excellence
3.5 of 5
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50 East Adams Street, Phoenix, AZ 85004
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Renaissance Phoenix Downtown
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Ranked #14 of 175 Hotels in Phoenix
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
teamom01 indianapolis, IN
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482 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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indianapolis, IN
Top Contributor
206 reviews 206 reviews
43 hotel reviews
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I cannot adequately describe this wonderful staff. They must have great management here or just a lot of satisfied employees because every single staff member I had contact with was over-the-top kind, helpful and seemed genuinely interested in serving me. I had this experience with check in, (Taylor), housekeeping, the restaurant hostess and wait staff, and especially Pam and Ben... More 

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Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

Thanks so much for calling out our wonderful Ambassadors!! Our folks have a passion for making sure our guests have the best experience possible when traveling away from home. And here's some great news about the elevators - every guest elevator will be undergoing a total mechanical upgrade starting in June! More 

bartlesvi
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed here for 4 days attending a conference at the Phoenix convention center. The Renaissance us about a block and a half from the convention center. Hotel has great staff. Every employee was friendly and helpful. Rooms are well appointed and hotel lobby is beautiful . Only negatives are slow elevators which are being updated in June and if... More 

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Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

We are delighted that you'll come and stay with us again when you're in Phoenix! Loyal guests are what this business is all about. Thanks so much for the great review! More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The hotel is clean and housekeeping was too notch. We qualify for the concierge floor as Marriott regulars. The amenities and food were excellent. The employees were friendly and helpful. The location is not ideal for tourists, but a spouse can certainly enjoy the gym and relax by the pool. There are quality restaurants in the area.

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Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

Yep, we are smack dab in the middle of downtown Phoenix, and a mere block and a half from the Convention Center. Our fantastic Navigators (concierge) are always at the ready with recommendations for fun things to do in the area! Restaurants, museums, comedy clubs and music venues! More 

Evans, Georgia
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

A five-star hotel, with a ten-star staff. Hotel is convenient to downtown restaurants, and the Tram (exit the side door) to other locations and museums. A special thanks to Irma on the front desk, concierges Tim and Tom, and Lisa who maintained our room #1431 with care. Renaissance is fortunate to have such professional, caring, and helpful employees. Kathy &... More 

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Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

Yes, we have a 10-star staff, and we couldn't be more proud! It's not very often that a member of a housekeeping staff is mentioned by name, and Lisa it thrilled beyond words and sends her personal thanks to you! More 

San Francisco Bay Area
Top Contributor
91 reviews 91 reviews
54 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

The hallways are nicely scented. Lobby looks new, as do most room features. Just a few older things in bathroom give away the hotel's age. Concierge lounge on 19th floor was very nice and well stocked. Staff in the lounge really cared and went outbid their way to provide great service. For some reason, the club lounge door was normally... More 

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Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

Our concierge lounge is the best you’ll find, and I’m glad you enjoyed your time there. The door was propped open temporarily while our engineering department worked on the lock that had become faulty. We most assuredly don’t prop it open routinely, and our security team was monitoring the area regularly. So sorry about the late music on the pool... More 

Dallas, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Do you love chrome, quartz, leather and velvet? Then you'll love staying at the Renaissance Hotel. My room was spacious, with a king bed, mp3 player, mini fridge, chest of drawers. Colorfully designed yet relaxing - tastefully decorated with nice little touches from the soft velvety carpeting to the quartz countertops and the leather covered chrome handles on the wardrobe.... More 

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Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

That's what we love to hear - your best hotel experience this year! Next time you're in town from Dallas, we hope you'll choose us again so we can continue to WOW you! More 

San Diego
2 reviews
5 of 5 stars Reviewed 2 weeks ago

A great experience over the weekend at the Renaissance Hotel, downtown Phoenix. Wanted to make a birthday special for a member of our group so got connected with Shirley who recommended a great florist. The flowers were waiting when the birthday girl arrived, and she was greeted at registration with a Happy Birthday! She was so happy and surprised! Shirley... More 

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Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

We absolutely love it when the Sweet Adelines chorus members stay with us! SO much music and laughter in the hotel - it's a pleasure to be your host! More 

Atlanta, Georgia
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you hear from locals that this hotel is old, it is true, but only of its exterior. The entire interior of the hotel has been completely renovated, transforming it into a clean modern hotel. The lobby is beautifully furnished and features daily cocktail presentations by the bartender, as well as two restaurants and a gift shop. The restaurants are... More 

Was this review helpful? Yes 2
Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

Thanks! We love our hotel and how beautiful it is - what a great place to come to work every day! Marston's Cafe is our onsite full service restaurant and ICON is our hopping cocktail lounge. More 

Lancaster, California
Top Contributor
73 reviews 73 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great hotel in the heart of downtown Phoenix! Walking distance to Arizona Diamondback stadium and US Airways Center. Take time to walk around downtown. The hotel is perfectly situated near all the attractions. We will definitely stay here next time we visit the Phoenix/Scottsdale area. My family and I had stayed at dozens of hotels over the years. The team... More 

Was this review helpful? Yes 2
Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

Wow! The nicest staff you have ever experienced - now, that's what I'm talking about! We are so proud our Ambassadors; great people who genuinely care! Thanks for your kind words and for mentioning so many of our folks! Can't wait to WOW you again! More 

Charlotte, North Carolina
Contributor
16 reviews 16 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Top notch service. Everyone was very friendly and attentive. Room was on small side but liked the option of having 2 queen beds. Great location - just minutes to Suns stadium. Very, very quiet section of downtown. Would definitely stay there again.

Was this review helpful? Yes
Marty R, Executive Response Team at Renaissance Phoenix Downtown, responded to this review

We're so glad you enjoyed your time with us! Top notch service is what we're all about! More 

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