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Courtyard by Marriott Phoenix North

3.0 of 5 9631 North Black Canyon Highway, Phoenix, AZ 85021
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Courtyard by Marriott Phoenix North
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Courtyard by Marriott Phoenix North
Courtyard by Marriott Phoenix North
Courtyard by Marriott Phoenix North
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67 reviews from our community

Traveler rating
    23
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    13
    3
    6
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13
13
6
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good location - very friendly staff! The hotel is newly renovated in time for the Super Bowl. The bed was very comfortable, the mattress appeared to be new. The sofa in the room is very cool - it is a circular shape, nice touch to the room. My only negative was the speed of the elevator, the door takes forever... More 

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Arizona, USA
Top Contributor
51 reviews 51 reviews
8 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Crisp white sheets and towels (and plenty of towels) clean room, name brand shampoo and conditioner and quiet room. What else could you ask for? What about room service from Outback?! Yum Under renovation (which I barely noticed), Outback is delivering room service for $1. And in about 15 minutes in my case (soup and salad). Free breakfast as well.... More 

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Guest, Thank you for taking the time to share your experience with us regarding your recent stay! As you mentioned our hotel is currently under renovation. We are renovating our guest rooms, restaurant and lobby spaces. During the renovation, we are serving a complimentary continental breakfast to our guests. Our Bistro will be opening on January 21st and we... More 

Henderson,nv
Top Contributor
65 reviews 65 reviews
13 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed December 10, 2014

The Marriott is conveniently located, the staff was very friendly. The Marriott was very clean inside and outside, but the hotel lobby was under construction. Breakfast was very weak, very limited in the variety of items served. The room we had was spacious and spotless, but had a very small bathroom. The AC was noisy,but over all a nice Courtyard

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Rickey W., Thank you for taking your time to share your comments about your recent stay at our hotel. I am very happy to hear you enjoyed our convenient location, friendly staff, clean hotel and spotless rooms. Our staff takes great pride in providing excellent customer service. As you mentioned our hotel is currently renovating our guest rooms, restaurant and... More 

Albany
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 29, 2014

We stayed at the Courtyard on thanksgiving. Arriving a little late we were greeted by a very friendly staff. The hotel was clean and quiet despite on going lobby construction. The breakfast was a bit lacking but enough to satisfy. A little more variety would have been appreciated but okay. Perhaps it's better at other times of the year. The... More 

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear nineteenseventyseven, Thank you for taking the time to post these comments about our hotel. I am thrilled to hear that you enjoyed your stay and were greeted by our friendly staff while you were visiting over Thanksgiving. We are currently undergoing a hotel renovation, renovating our lobby, restaurant and guest rooms. During the renovation we are serving a complimentary... More 

Red Deer, Canada
Top Contributor
51 reviews 51 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 7, 2014

We stayed for 2 nights the reception on arrival was awesome! The rest of the time when we went to the front desk the young man could not have cared less! He bordered on rude. The room was clean and in a quite location. However the AC was very loud so we shut it off...then it was hot in the... More 

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear ccmr4, Thank you very much for your feedback on your recent stay at our hotel. My personal apologies for the young man at the front desk that made you not feel welcome at our hotel. I can imagine how this made you feel and I am so sorry. Everything we do is aimed at providing you with an excellent... More 

Omaha, Nebraska
2 reviews
3 of 5 stars Reviewed November 3, 2014

The hotel is conveniently located, well maintained outside. The landscapers are amazing. Good parking. Good internet (2.5mb down and 2mb up) for the entire week I was there which is a surprise in itself. Inside the lobby is like I would expect at a courtyard, inviting, clean with a decent market. The two star loss came from my room. The... More 

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello D_Hampton, Thank you for taking your time to share your comments about your recent stay at our hotel. Our staff takes great pride in providing excellent customer service. I will be sure to pass along your nice comments to Rachel at the Front Desk. Thank you for the positive comments about our landscaping, parking, internet and guest room balcony.... More 

Seattle, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 26, 2014

For $120 plus tax, I got a large studio apartment. No parking or resort fees. Full sized kitchen appliances, and one of my favorite amenities, an exhaust fan in the bathroom. Shaded grounds for walking your dog. Breakfast was more than "continental." But for other meals there is only one walkable restaurant, a BBQ place that I did not try.... More 

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello Dennis T. I believe your review is actually for the Residence Inn North Phoenix. While we take every step possible to make sure our guests’ experiences are enjoyable and memorable, we can’t take credit for the equally great experience of another Marriott property. We are glad to hear that you have had a great experience at another Marriott hotel,... More 

Enterprise, Oregon
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 9, 2014

After a fiasco at a Quality Inn nearby, we heard that this area was not safe to stay in. However, this hotel is safe, clean and the service is impeccable. We felt warm and invited by the staff. They were VERY helpful. The room was very clean and the location was great for us as we were leaving our daughter... More 

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Sheri S, I am so happy to hear our staff took great care of you after you had not a great experience at another hotel in the area. Our staff takes great pride in taking care of our customer to ensure they have a nice and inviting experience. I can imagine taking your daughter to college for the first... More 

Boulder, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 9, 2014

The Hotel was very clean, very friendly staff and the breakfast was great. The only thing they advertise pick up from the Airport but only from the smaller airport and not from Sky Harpor So we needed Super Shuttle which was also great. Super organized.

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Ursula K, Thank you for taking the time to write a review about our Courtyard. I am very happy to hear you enjoyed our hotel and that you enjoyed breakfast. Unfortunately we do not have shuttle service to either airport in Arizona and I am very sorry that you were under the impression we did. We will look on... More 

Teignmouth, United Kingdom
Top Contributor
154 reviews 154 reviews
23 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed September 7, 2014

During our visit to California, Arizona and Nevada we stayed in a number of Marriott Hotels, and found Courtyard the best value. All are similar, but for us the the focus was clean, comfortable rooms, good locations, free parking, and free wi-fi. The staff are usually very helpful at reception, but that is not always the case in the food... More 

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Raymond L, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We take great pride in providing a clean and comfortable hotel and we are delighted you enjoyed your stay. Thank you for choosing Courtyard by Marriott and we hope to see you again. Sincerely, Nicole General Manager Courtyard Phoenix North More 

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Additional Information about Courtyard by Marriott Phoenix North

Address: 9631 North Black Canyon Highway, Phoenix, AZ 85021
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Phoenix North 3*
Number of rooms: 146
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Also Known As:
Courtyard By Marriott Phoenix North Hotel Phoenix
Courtyard Phoenix North
Phoenix Courtyard
Phoenix Marriott
Hotel Style:
#9 Green Hotel in Phoenix

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