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Courtyard by Marriott Phoenix North

#45 of 175 Hotels in Phoenix
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9631 North Black Canyon Highway, Phoenix, AZ 85021
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1 room 1 guest
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Courtyard by Marriott Phoenix North
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20 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
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    (11)
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Andres at the front desk is AMAZING!!! He is courteous, funny, personable, understanding, and offered fabulous customer service. He was very welcoming and made the greatest first impression!! Kudos to Andres!! I hope management knows what a valuable employee he is! He is definitely representing Marriot to the highest form of quality service. When I complained about the Internet he... More 

Was this review helpful? Yes
Minneapolis, Minnesota
1 review
5 of 5 stars Reviewed 1 week ago

Beautifully renovated property with top notch staff. Matt the Assistant GM took great care of us and made us feel more than at home. Check in was smooth, even late in the evening. This property must have renovated the entire hotel because everything looked brand new and well maintained. The entire staff was welcoming and went above and beyond my... More 

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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 14, 2015

I have stayed at this Marriott many times in 2013 but came back in July of 2015. I was pleasantly surprised with the new renovations. The hotel is very nice and staff is friendly. The only thing lacking is room service for food and there are not many food options while eating at the hotel.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for posting your experience about your stay at our newly renovated hotel and thank you for the nice comments about our friendly staff. Our staff takes great pride in providing outstanding service to all of our guests. Our Bistro Restaurant is open daily for breakfast and dinner and unfortunately we do not offer room service. We serve a... More 

Conway, Arkansas
1 review
4 of 5 stars Reviewed July 12, 2015

Clean, quiet, and comfortable. Perfect for me and my mate. ....we're empty nesters. We are away from the hustle and bustle, next to I-17; yet malls and eating places are within a few miles. If the first three things are most important to you, you will love this place!

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for posting your experience about your stay at our newly renovated hotel. We are so delighted to hear that you thought our hotel was clean, quiet and comfortable! Three of the things we strive for on a daily basis. We look forward to seeing you again when your travels bring you back to the North Phoenix area again.... More 

Phoenix, Arizona
Level Contributor
3 reviews
4 of 5 stars Reviewed June 30, 2015

I have stayed at this Courtyard twice now and each stay has been very comfortable. The staff is always friendly and helpful and the rooms are clean and comfortable. I have had a courtyard view each time and even though it overlooks the pool it has always been quiet.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

We are pleased that your stay with the Courtyard Phoenix North was enjoyable and very comfortable. Everything we do is aimed at providing you with an outstanding hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for choosing... More 

Arizona
Level Contributor
229 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
5 of 5 stars Reviewed June 14, 2015

It's been more than 5 years since I stayed at this property, and it's been upgraded since my last stay. Though the neutral grey tones are note to my own liking, the property appears fresh and clean. The onsite food service (Bistro) provides quality food at a decent price. What makes it a standout is the young man who manages... More 

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Welcome back to the Courtyard Phoenix North! We are thrilled to hear that you stayed with us and enjoyed our newly renovated hotel and new Bistro Restaurant. We serve a wide variety of refreshing healthy breakfast choices in the morning and a selection of dinner and cocktail option in the evening. Thank you for the nice comments about the staff.... More 

Level Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 29, 2015

I just finished a stay at this wonderful hotel for business and highly recommend it if traveling to area. They have recently remodeled the hotel and Marriott had really stepped up the decor to make it warm and friendly. I had excellent customer service at check in and throughout my stay with very friendly staff on site. I also had... More 

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you very much for taking the time to review your experience at my hotel. I appreciate your loyalty to my hotel and to Marriott - it means a lot to us! We are delighted to hear you enjoyed your stay at our newly renovated Courtyard and thank you for the nice comments about our friendly staff. We look forward... More 

Waterville
Level Contributor
78 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 28, 2015

We had a quick, one night stay here, using my Marriott points. Very pleased with this Courtyard. Clean, clean, clean. Comfy beds. Friendly staff at check in and check out. Do not hesitate to book a room here!

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Annette G, We are delighted that your stay with the Courtyard Phoenix North was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for choosing Courtyard... More 

Kansas City, Missouri
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed May 26, 2015

very comfortable beds amazingly clean room even had a little kitchen dishwasher and full size frig. room service every morning and clean bedding. Restaurant food was great but there were so many restaurants near by we ate out.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello Edith R, I believe your review is for another hotel in the North Phoenix area. While we take every step possible to make sure our guests’ experiences are enjoyable and memorable, we can’t take credit for the equally great experience of another hotel. Our hotel does not have kitchens in our guest rooms with full size refrigerators and small... More 

ohio
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 23, 2015

I chose the hotel due to reviews on TA & the Marriott website. I prefer a Marriott chain as I usually always know what I am getting and the Courtyard was just as expected. The room was tastefully redone in grey tones and everything was fresh and new. The Courtyard bed and pillows are always very comfy and the staff... More 

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Brendared61, We are excited to hear you liked our new fresh look and enjoyed our new comfortable beds. Thank you for choosing Courtyard and we hope to see you again when your travels bring you back to the North Phoenix area again. Nicole More 

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