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All 174 Phoenix hotels

Courtyard by Marriott Phoenix North

3.0 of 5 Hotel   |   9631 North Black Canyon Highway, Phoenix, AZ 85021
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Ranked #79 of 174 Hotels in Phoenix
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 2 weeks ago
ccmr4 Red Deer, Canada
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63 reviews from our community

Traveler rating
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    13
    3
    6
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Red Deer, Canada
Top Contributor
51 reviews 51 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights the reception on arrival was awesome! The rest of the time when we went to the front desk the young man could not have cared less! He bordered on rude. The room was clean and in a quite location. However the AC was very loud so we shut it off...then it was hot in the... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear ccmr4, Thank you very much for your feedback on your recent stay at our hotel. My personal apologies for the young man at the front desk that made you not feel welcome at our hotel. I can imagine how this made you feel and I am so sorry. Everything we do is aimed at providing you with an excellent... More

Omaha, Nebraska
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The hotel is conveniently located, well maintained outside. The landscapers are amazing. Good parking. Good internet (2.5mb down and 2mb up) for the entire week I was there which is a surprise in itself. Inside the lobby is like I would expect at a courtyard, inviting, clean with a decent market. The two star loss came from my room. The... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello D_Hampton, Thank you for taking your time to share your comments about your recent stay at our hotel. Our staff takes great pride in providing excellent customer service. I will be sure to pass along your nice comments to Rachel at the Front Desk. Thank you for the positive comments about our landscaping, parking, internet and guest room balcony.... More

Seattle, Washington
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

For $120 plus tax, I got a large studio apartment. No parking or resort fees. Full sized kitchen appliances, and one of my favorite amenities, an exhaust fan in the bathroom. Shaded grounds for walking your dog. Breakfast was more than "continental." But for other meals there is only one walkable restaurant, a BBQ place that I did not try.... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello Dennis T. I believe your review is actually for the Residence Inn North Phoenix. While we take every step possible to make sure our guests’ experiences are enjoyable and memorable, we can’t take credit for the equally great experience of another Marriott property. We are glad to hear that you have had a great experience at another Marriott hotel,... More

Enterprise, Oregon
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed September 9, 2014

After a fiasco at a Quality Inn nearby, we heard that this area was not safe to stay in. However, this hotel is safe, clean and the service is impeccable. We felt warm and invited by the staff. They were VERY helpful. The room was very clean and the location was great for us as we were leaving our daughter... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Sheri S, I am so happy to hear our staff took great care of you after you had not a great experience at another hotel in the area. Our staff takes great pride in taking care of our customer to ensure they have a nice and inviting experience. I can imagine taking your daughter to college for the first... More

Boulder, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 9, 2014

The Hotel was very clean, very friendly staff and the breakfast was great. The only thing they advertise pick up from the Airport but only from the smaller airport and not from Sky Harpor So we needed Super Shuttle which was also great. Super organized.

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Ursula K, Thank you for taking the time to write a review about our Courtyard. I am very happy to hear you enjoyed our hotel and that you enjoyed breakfast. Unfortunately we do not have shuttle service to either airport in Arizona and I am very sorry that you were under the impression we did. We will look on... More

Teignmouth, United Kingdom
Top Contributor
153 reviews 153 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed September 7, 2014

During our visit to California, Arizona and Nevada we stayed in a number of Marriott Hotels, and found Courtyard the best value. All are similar, but for us the the focus was clean, comfortable rooms, good locations, free parking, and free wi-fi. The staff are usually very helpful at reception, but that is not always the case in the food... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Raymond L, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We take great pride in providing a clean and comfortable hotel and we are delighted you enjoyed your stay. Thank you for choosing Courtyard by Marriott and we hope to see you again. Sincerely, Nicole General Manager Courtyard Phoenix North More

Hartford, Connecticut
Top Contributor
80 reviews 80 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 20, 2014

The Marriot has great rooms . Period. You cannot beat this place and the price is spot on. It is just off Hwy 17 which was for me my roadway to Sedona.. It was hot the day I was there but my room was cool..You need that in Phoenix when it is 104. Around the corner is an IHOP. Great... More

Was this review helpful? Yes 2
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello Brucect, I am so happy to hear you enjoyed our hotel on your way up to beautiful Sedona AZ. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We hope to see you again the next time you are traveling in Arizona. Sincerely, Nicole More

Del Mar, California
Top Contributor
435 reviews 435 reviews
56 hotel reviews
290 helpful votes 290 helpful votes
3 of 5 stars Reviewed August 19, 2014

Having stayed at a lot of Courtyard hotels over the years this property was definitely, in my opinion, not up to the Marriott standards for this hotel chain. To start with the front desk person was not very helpful and didn't understand my reservation, questioned me about it and had to ask someone to clarify it, only to find out... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Good Evening Michael D, Thank you for your feedback on your recent stay at our hotel. My personal apologies for the inconveniences you experienced while staying at our Courtyard. Please know that I am looking into the situations you have mentioned to ensure this does not happen in the future to another valued guest. If you would like to discuss... More

California
Top Contributor
93 reviews 93 reviews
41 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 23, 2014

We got in late, en route to a driving trip up to Utah. This was a great place for our first evening. The room was clean, comfortable, and quiet. The staff recommended a great restaurant down the road, and we enjoyed that as well. The price was also very reasonable! We do trust the Courtyard chain, in general, and this... More

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello SueBirk, I am happy to hear you enjoyed our hotel during your short visit traveling though Phoenix, AZ. Thank you for the nice comments about our clean, quiet and comfortable rooms. We hope you choose to stay with us again in the future. Thank you for choosing Courtyard by Marriott. Sincerely, Nicole More

1 review
1 of 5 stars Reviewed June 18, 2014

On the outside it looks clean, friendly, and inviting. I mistakenly left behind belongings, and frantically called them asking if they had found it. The front desk assured me that they had it and it would be returned to me if I paid for shipping, so I gave them my information. Weeks pasted, and I called again only to be... More

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Mary, Thank you for your feedback on your recent stay at our hotel. My personal apologies on the communication challenges you encountered with our staff regarding your lost item. I can imagine your frustrations and I am so sorry. I am happy to know that my staff has since taken care of you over the past few days. If... More

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Additional Information about Courtyard by Marriott Phoenix North

Address: 9631 North Black Canyon Highway, Phoenix, AZ 85021
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Phoenix North 3*
Number of rooms: 146
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Also Known As:
Courtyard By Marriott Phoenix North Hotel Phoenix
Courtyard Phoenix North
Phoenix Courtyard
Phoenix Marriott

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