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All 174 Phoenix hotels

Courtyard by Marriott Phoenix North

3.0 of 5 Hotel   |   9631 North Black Canyon Highway, Phoenix, AZ 85021
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Ranked #78 of 174 Hotels in Phoenix
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 3 weeks ago
Sheri S Enterprise, Oregon
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60 reviews from our community

Traveler rating
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    11
    3
    6
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12
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Enterprise, Oregon
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After a fiasco at a Quality Inn nearby, we heard that this area was not safe to stay in. However, this hotel is safe, clean and the service is impeccable. We felt warm and invited by the staff. They were VERY helpful. The room was very clean and the location was great for us as we were leaving our daughter... More

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Sheri S, I am so happy to hear our staff took great care of you after you had not a great experience at another hotel in the area. Our staff takes great pride in taking care of our customer to ensure they have a nice and inviting experience. I can imagine taking your daughter to college for the first... More

Boulder, Colorado
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

The Hotel was very clean, very friendly staff and the breakfast was great. The only thing they advertise pick up from the Airport but only from the smaller airport and not from Sky Harpor So we needed Super Shuttle which was also great. Super organized.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Ursula K, Thank you for taking the time to write a review about our Courtyard. I am very happy to hear you enjoyed our hotel and that you enjoyed breakfast. Unfortunately we do not have shuttle service to either airport in Arizona and I am very sorry that you were under the impression we did. We will look on... More

Teignmouth, United Kingdom
Top Contributor
148 reviews 148 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed 3 weeks ago

During our visit to California, Arizona and Nevada we stayed in a number of Marriott Hotels, and found Courtyard the best value. All are similar, but for us the the focus was clean, comfortable rooms, good locations, free parking, and free wi-fi. The staff are usually very helpful at reception, but that is not always the case in the food... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Raymond L, Thank you for taking the time to share your thoughts about your recent stay at our hotel. We take great pride in providing a clean and comfortable hotel and we are delighted you enjoyed your stay. Thank you for choosing Courtyard by Marriott and we hope to see you again. Sincerely, Nicole General Manager Courtyard Phoenix North More

Hartford, Connecticut
Top Contributor
72 reviews 72 reviews
14 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 20, 2014

The Marriot has great rooms . Period. You cannot beat this place and the price is spot on. It is just off Hwy 17 which was for me my roadway to Sedona.. It was hot the day I was there but my room was cool..You need that in Phoenix when it is 104. Around the corner is an IHOP. Great... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello Brucect, I am so happy to hear you enjoyed our hotel on your way up to beautiful Sedona AZ. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We hope to see you again the next time you are traveling in Arizona. Sincerely, Nicole More

Del Mar, California
Top Contributor
426 reviews 426 reviews
56 hotel reviews
282 helpful votes 282 helpful votes
3 of 5 stars Reviewed August 19, 2014

Having stayed at a lot of Courtyard hotels over the years this property was definitely, in my opinion, not up to the Marriott standards for this hotel chain. To start with the front desk person was not very helpful and didn't understand my reservation, questioned me about it and had to ask someone to clarify it, only to find out... More

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Good Evening Michael D, Thank you for your feedback on your recent stay at our hotel. My personal apologies for the inconveniences you experienced while staying at our Courtyard. Please know that I am looking into the situations you have mentioned to ensure this does not happen in the future to another valued guest. If you would like to discuss... More

California
Top Contributor
92 reviews 92 reviews
40 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed July 23, 2014

We got in late, en route to a driving trip up to Utah. This was a great place for our first evening. The room was clean, comfortable, and quiet. The staff recommended a great restaurant down the road, and we enjoyed that as well. The price was also very reasonable! We do trust the Courtyard chain, in general, and this... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello SueBirk, I am happy to hear you enjoyed our hotel during your short visit traveling though Phoenix, AZ. Thank you for the nice comments about our clean, quiet and comfortable rooms. We hope you choose to stay with us again in the future. Thank you for choosing Courtyard by Marriott. Sincerely, Nicole More

1 review
1 of 5 stars Reviewed June 18, 2014

On the outside it looks clean, friendly, and inviting. I mistakenly left behind belongings, and frantically called them asking if they had found it. The front desk assured me that they had it and it would be returned to me if I paid for shipping, so I gave them my information. Weeks pasted, and I called again only to be... More

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Mary, Thank you for your feedback on your recent stay at our hotel. My personal apologies on the communication challenges you encountered with our staff regarding your lost item. I can imagine your frustrations and I am so sorry. I am happy to know that my staff has since taken care of you over the past few days. If... More

Tucson
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 12, 2014

I stayed in this excellent hotel last weekend with my family and we had a great time! Every staff member was friendly and helpful. We used two rooms and both were perfectly clean and everything worked correctly. The location was next to our event. Parking was easy. We ate at a mexican restaurant just one door down from the hotel... More

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you so much for the nice compliments about our hotel and friendly staff. We take great pride in providing excellent customer service to our guests. I will be sure to share your comments with my team. Our ping pong table, recreation area is a new addition to our hotel and we are so pleased you and your family enjoyed... More

Bayfield, Wisconsin
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 8, 2014 via mobile

We loved this hotel. We stopped here en route from PHX to Grand Canyon & S. UT. It is in a very tidy suburb with shops galore. The price point was great and the hotel has a large, updated lobby. The staff were very friendly & helpful & it was clean. The room was a very typical room, but well... More

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Greetings from Phoenix AZ, I hope you had a fabulous time at the Grand Canyon and in Southern Utah! I am pleased to hear that you enjoyed your recent stay with us and thank you for the kind words about our friendly and helpful staff and clean rooms. You are a valued customer and everything we do is aimed at... More

Worthington, Oh
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 8, 2014

Very clean and newer full service hotel. Very comfortable mattresses. Outdoor pool and whirlpool are inviting. Friendly and professional service staff. Great place for family or business. Hidden back just south of Happy Valley Road and quieter, no freeway noise! Conference rooms are available. Since this is a full service hotel breakfast is not free, however they do offer free... More

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Marada, I believe your review is actually for the Courtyard Phoenix North/Happy Valley. While we take every step possible to make sure our guests’ experiences are enjoyable and memorable, we can’t take credit for the equally fabulous service and experience of another Courtyard property. We are glad to hear that you have had a great experience at another Marriott... More

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Additional Information about Courtyard by Marriott Phoenix North

Address: 9631 North Black Canyon Highway, Phoenix, AZ 85021
Location: United States > Arizona > Central Arizona > Phoenix
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Phoenix North 3*
Number of rooms: 146
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Also Known As:
Courtyard By Marriott Phoenix North Hotel Phoenix
Courtyard Phoenix North
Phoenix Marriott
Phoenix Courtyard

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