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Courtyard by Marriott Phoenix North

#40 of 175 Hotels in Phoenix
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9631 North Black Canyon Highway, Phoenix, AZ 85021
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Courtyard by Marriott Phoenix North
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16 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Phoenix, Arizona
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

I have stayed at this Courtyard twice now and each stay has been very comfortable. The staff is always friendly and helpful and the rooms are clean and comfortable. I have had a courtyard view each time and even though it overlooks the pool it has always been quiet.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

We are pleased that your stay with the Courtyard Phoenix North was enjoyable and very comfortable. Everything we do is aimed at providing you with an outstanding hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for choosing... More 

Arizona
Level Contributor
193 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
5 of 5 stars Reviewed 3 weeks ago

It's been more than 5 years since I stayed at this property, and it's been upgraded since my last stay. Though the neutral grey tones are note to my own liking, the property appears fresh and clean. The onsite food service (Bistro) provides quality food at a decent price. What makes it a standout is the young man who manages... More 

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Welcome back to the Courtyard Phoenix North! We are thrilled to hear that you stayed with us and enjoyed our newly renovated hotel and new Bistro Restaurant. We serve a wide variety of refreshing healthy breakfast choices in the morning and a selection of dinner and cocktail option in the evening. Thank you for the nice comments about the staff.... More 

Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed May 29, 2015

I just finished a stay at this wonderful hotel for business and highly recommend it if traveling to area. They have recently remodeled the hotel and Marriott had really stepped up the decor to make it warm and friendly. I had excellent customer service at check in and throughout my stay with very friendly staff on site. I also had... More 

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you very much for taking the time to review your experience at my hotel. I appreciate your loyalty to my hotel and to Marriott - it means a lot to us! We are delighted to hear you enjoyed your stay at our newly renovated Courtyard and thank you for the nice comments about our friendly staff. We look forward... More 

Waterville
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed May 28, 2015

We had a quick, one night stay here, using my Marriott points. Very pleased with this Courtyard. Clean, clean, clean. Comfy beds. Friendly staff at check in and check out. Do not hesitate to book a room here!

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Annette G, We are delighted that your stay with the Courtyard Phoenix North was enjoyable. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to deliver exceptional service in the future. Thank you for choosing Courtyard... More 

Kansas City, Missouri
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 26, 2015

very comfortable beds amazingly clean room even had a little kitchen dishwasher and full size frig. room service every morning and clean bedding. Restaurant food was great but there were so many restaurants near by we ate out.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Hello Edith R, I believe your review is for another hotel in the North Phoenix area. While we take every step possible to make sure our guests’ experiences are enjoyable and memorable, we can’t take credit for the equally great experience of another hotel. Our hotel does not have kitchens in our guest rooms with full size refrigerators and small... More 

ohio
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 23, 2015

I chose the hotel due to reviews on TA & the Marriott website. I prefer a Marriott chain as I usually always know what I am getting and the Courtyard was just as expected. The room was tastefully redone in grey tones and everything was fresh and new. The Courtyard bed and pillows are always very comfy and the staff... More 

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Brendared61, We are excited to hear you liked our new fresh look and enjoyed our new comfortable beds. Thank you for choosing Courtyard and we hope to see you again when your travels bring you back to the North Phoenix area again. Nicole More 

Vail, Arizona
Level Contributor
69 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed May 14, 2015

I'm in Phoenix every other week for business, and recently switched to the Courtyard from the TownePlace Suites about a block away. I made the switch mainly because Marriott cuts the points in half for staying at a TownePlace or Residence Inn, and also because the TownePlace only has queen size beds. This particular Courtyard is recently remodeled and smells... More 

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

MrDiesel, Thank you for taking the time to write a very detailed review about our hotel. We are thrilled to hear you enjoyed your stay at our newly renovated Courtyard and thank you for the nice comments about our staff. Thank you for the information about our internet service. We have recently upgraded our bandwidth and you shouldn’t have had... More 

1 review
5 of 5 stars Reviewed May 7, 2015

I am on the road close to 200 days a year and I have stayed at many courtyards all over the country. I have been coming to this particular Courtyard for years because of the location and because of the friendly on site staff. The GM Nicole is awesome and really knows how to train her staff. I have never... More 

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

DarrenS, We are thrilled you enjoyed our newly renovated hotel and thank you for the nice comments about our friendly staff. They all take great pride in delivering a memorable experience for all of our guests. We appreciate your business and always look forward to your return. Thank you for being a loyal Courtyard customer and see you again soon.... More 

Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 29, 2015 via mobile

I visited the hotel and found that staff was very attentive to my needs. I would recommend the location to anyone. The service was great from the minute I checked in until I left the property. I don't have any negative comments.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Jay, I am very pleased to hear you enjoyed your stay at our hotel. Our staff really prides themselves in providing a relaxing, clean and friendly stay for our guests. Thank you for choosing Courtyard by Marriott and we hope to see you again soon. Sincerely, Nicole More 

Los Angeles, California
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 30, 2015

It's no secret that I love Marriotts. I try to stay at their hotels whenever possible. Partial because I am a rewards member, but mostly because I value what I'm getting for my money. This location was no exception. Comfort level was on par as usual, but 2 other things really made them stand out. 1. I have a plug-in... More 

Was this review helpful? Yes 2
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Liz, Thank you so much for taking the time to review our hotel. We are thrilled to hear you enjoyed your stay and that the staff took excellent care of you, and your car! We do appreciate the feedback and will share your comments with all of the staff. With the spirit to serve, we take great pride in not... More 

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