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Courtyard by Marriott Phoenix North

#47 of 177 Hotels in Phoenix
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9631 North Black Canyon Highway, Phoenix, AZ 85021
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1 room 1 adult
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Courtyard by Marriott Phoenix North
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37 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Have stayed in many hotels during business travel. After a while, a room is just a room. The hotels I remember well were those that stood out from the rest in some way. So far, the service I've received at this hotel has been top notch. Staff like this will keep me coming back here.

Helpful?
1 Thank Joe L
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. I will share your feedback with the team to continue to inspire and motivate them to deliver exceptional customer service. Thank you for choosing the Courtyard Phoenix North and we hope to see... More 

Denver, Colorado
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at the Courtyard Phoenix North for one night in connection with a business trip during which I presented at a small conference. The conference organizers chose the hotel. Courtyards are chain hotels so if you have been to one of them you have a pretty good idea of what to expect. This property was clean and operated efficiently.... More 

Helpful?
Thank JCTfromDEN
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for staying with us and leaving a very detailed review of our hotel. I am happy to hear you had a good night’s rest in our newly renovated guest rooms and I am sorry to hear the front desk associates gave you the wrong direction to your room. I can understand your frustrations. You are correct in the... More 

San Antonio, Texas
Level Contributor
373 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 165 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night at this location while traveling across the country using a points e-voucher. Check in was slower than normal as only one employee was at the front desk. Even though using the new "Mobile check - In" and it did not speed up the process one bit as I had to leave a Credit Card for incidentals as... More 

Helpful?
Thank RetiredArmyRANGER
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for choosing the Courtyard Phoenix North for your recent visit to North Phoenix. I am very sorry to hear about your slow check in experience and the challenge with your guest room phone. I have personally spoken to all of our departments to ensure this inconvenience does not happen in the future. I am happy to hear you... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Incredible service and the room was perfect, clean and comfortable. The staff was amazing - especially Jenna - we met when we checked in a bit early - gracious and helpful!! We will be back!! We visit Phoenix often and usually stay with family but will now plan to stay here !

Helpful?
2 Thank Jeannie S
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for choosing the Courtyard Phoenix North for your recent visit to Phoenix and thank you for the positive feedback regarding our amazing staff, clean and perfect guest rooms. I also want to thank you for the kind words you expressed about our Operations Supervisor, Jenna. We always strive to help our guests when needed and make them feel... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 7, 2016

I thought this hotel would work well for our one night stay in Phoenix since it had good reviews on TA and the rooms were recently renovated. However, the area was a bit too commercial for our liking, and he toilet in our room was disgustingly dirt when we arrived...made me nervous the rest of our room hadn't been cleaned... More 

Helpful?
1 Thank rbf1234
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have regrettably fallen short of our goal during your recent stay. Please accept our sincere apology for the lack of housekeeping services you received in your guest room prior to your arrival. I am very disappointed in the staff for not cleaning the room up to... More 

Las Vegas, Nevada
Level Contributor
5 reviews
3 hotel reviews
4 of 5 stars Reviewed December 25, 2015

Nice property...will be really nice when all work is complete. Unfortunately, elevators were still under construction during our stay. Very clean and looks like a lot of new upgrades have been added. The outdoor courtyard is very nice. No Free Breakfast.

Helpful?
Thank Dugfun1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for the review of our Courtyard Hotel. We completed our indoor and guest room renovation this past February and are currently completing some exterior projects. As you also mentioned we are in the process of installing new indoor elevators. Unfortunately one of our elevators will be out of service for the next several weeks due to replacement. Thank... More 

California Bay Area
Level Contributor
84 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
2 of 5 stars Reviewed December 23, 2015

Courtyards are pretty much a safe bet when traveling. Not this one! This is one of the oldest Courtyard properties and looks it. The bathroom was dirty (hair on the floor), carpets needed cleaning, and everything looked shabby. One elevator was out of commission. The neighborhood itself where the property is located looks very dicey, not the place to take... More 

Helpful?
Thank Footloosewomen
General_Manager_CY, Front Office Manager at Courtyard by Marriott Phoenix North, responded to this review

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. I am so sorry to hear that the Housekeeping service was not up to standard during your stay. I have spoken to the entire Housekeeping team and Leaders to ensure they have a plan in... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 18, 2015 via mobile

When I booked the hotel I was happy with the rate especially for a Friday night. I knew there would be a catch. The elevators were broken and the hotel was under renovation. It was only loud for a few hours but that was immediately taken over by the sound of the free way that is 200 ft away with... More 

Helpful?
Thank Jacob M
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for posting your recent experience about your stay. In February 2015, we completed a full inside renovation of our hotel including all of our guest rooms. Currently and during your recent stay we are painting the outside of our hotel and I am so sorry this was an inconvenience to you and your family. We are also in... More 

Jacksonville, Florida
Level Contributor
131 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed October 29, 2015

checked in early , front desk staff was very accomodating, friendly and courteous . rooms are clean and the grounds are kept up very nicely . location is ok easy to get to , some chain resturants close .. 20 minutes from airport

Helpful?
Thank Todd P
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Thank you for the review of our hotel. I am happy to hear the Front Desk was accommodating, friendly and courteous and was able to get you checked into your room early in the day. Thank you for the nice comments about our clean rooms and landscaping. I will be sure to share your comments with the associates at the... More 

Argyle, Texas
Level Contributor
38 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed October 29, 2015

We stayed there as it was the host hotel for Dr. Buck's Wild Western Festival in Glendale, AZ. Hotel was very clean, the staff very helpful and accommodating for our needs and the room/bed was very comfortable. Only downside, there was no hair dryer provided, which my wife made sure I knew about. That told this is an EXCELLENT place... More 

Helpful?
Thank Jerry E
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

I am always pleased to hear you thought our hotel was clean and the staff was helpful and accommodating. We hope you enjoyed your time at the Wild Western Festival in Glendale. We have heard nothing but great things about this event. We provide hairdryers in each guest room and we are so very sorry your room did not have... More 

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