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Courtyard by Marriott Phoenix North

#70 of 175 Hotels in Phoenix
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9631 North Black Canyon Highway, Phoenix, AZ 85021
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Courtyard by Marriott Phoenix North
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Courtyard by Marriott Phoenix North
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10 reviews from our community

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    2
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Vail, Arizona
Top Contributor
67 reviews 67 reviews
32 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 1 week ago

I'm in Phoenix every other week for business, and recently switched to the Courtyard from the TownePlace Suites about a block away. I made the switch mainly because Marriott cuts the points in half for staying at a TownePlace or Residence Inn, and also because the TownePlace only has queen size beds. This particular Courtyard is recently remodeled and smells... More 

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1 review
5 of 5 stars Reviewed 2 weeks ago

I am on the road close to 200 days a year and I have stayed at many courtyards all over the country. I have been coming to this particular Courtyard for years because of the location and because of the friendly on site staff. The GM Nicole is awesome and really knows how to train her staff. I have never... More 

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Phoenix, Arizona
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

I visited the hotel and found that staff was very attentive to my needs. I would recommend the location to anyone. The service was great from the minute I checked in until I left the property. I don't have any negative comments.

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Jay, I am very pleased to hear you enjoyed your stay at our hotel. Our staff really prides themselves in providing a relaxing, clean and friendly stay for our guests. Thank you for choosing Courtyard by Marriott and we hope to see you again soon. Sincerely, Nicole More 

Los Angeles, California
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed March 30, 2015

It's no secret that I love Marriotts. I try to stay at their hotels whenever possible. Partial because I am a rewards member, but mostly because I value what I'm getting for my money. This location was no exception. Comfort level was on par as usual, but 2 other things really made them stand out. 1. I have a plug-in... More 

Was this review helpful? Yes 2
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Liz, Thank you so much for taking the time to review our hotel. We are thrilled to hear you enjoyed your stay and that the staff took excellent care of you, and your car! We do appreciate the feedback and will share your comments with all of the staff. With the spirit to serve, we take great pride in not... More 

Senior Contributor
32 reviews 32 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed March 22, 2015

Up: Nice quick snacking area, comfortable staging areas, great business services, very friendly desk and cleaning staff. Comfortable new beds, balconies Down: Not good walking in neighborhood, to restaurants or bars, minimal dining and bar services, confusing traffic access. FYI: no frig or microwave, single serve coffees in room, not great for groups of worker bees to gather. Pet peeve:... More 

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Greetings barthelmais, Thank you for taking time to post your comments about our hotel. We are happy to hear you enjoyed our Bistro Restaurant and friendly staff and very happy to hear you enjoyed sleeping in our new comfortable beds! Some of our guest rooms do have refrigerators and microwaves and we are in the process of purchasing refrigerators for... More 

Las Vegas, Nevada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2015

Myah (not sure how her name was spelled) was the best customer service person I have ever encountered. She was there when we check in late Friday, there when we got coffee in the morning and there when we left at noon. I'm not sure if she works 24 hours a day, but you couldn't tell by her appearance and... More 

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear TheBestDaysAre, Thank you for taking the time to share your experience with us regarding your recent stay. Marah is a true asset to our hotel and always provides top notch customer service to our guests. I will be sure to share your comments with her as well as the entire staff at the hotel. All of our associates take... More 

Laguna Hills CA
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 21, 2015

Every Thanksgiving we visit family in Phoenix - and every Thanksgving we have been incredibly disappointed in the various chain hotels we have stayed at UNTIL we booked Courtyard Marriott Phoenix North - and now, this is where we will stay every time when we come to Phoenix. In every category it is superior to the competitors in the hotel... More 

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Mr. and Mrs. Grimwood, We are beyond thrilled to hear that you have found your home away from home at our hotel while you are traveling to Phoenix. That is the best compliment we could hear. We have completed our guest room renovation and lobby renovation, so you will be pleasantly surprised when you return this fall. I will... More 

miami
Top Contributor
108 reviews 108 reviews
99 hotel reviews
189 helpful votes 189 helpful votes
3 of 5 stars Reviewed February 10, 2015

Had a pleasant stay... Courtyards have created the "Bistro" concept that must be french for " where is my breakfast, I am still hungry" Serve a decent breakfast like all other hotels in your range and stop trying to play trendy with that flat screen that nobody uses!

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General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear ranger22miami, We are happy to hear you had a pleasant stay at our newly renovated hotel. We are very sorry you were unhappy with our Bistro restaurant. We serve a wide variety of refreshing healthy breakfast choices in the morning and a selection of dinner and cocktail option in the evening for our guests to enjoy. We have received... More 

Billings
Top Contributor
53 reviews 53 reviews
33 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed February 5, 2015

I think some of the past reviews have a mixture of photos that are from this hotel and some that are incorrect and are from another facility. The names are easily confused. There is a North and there is a North Happy Valley. This one is on North Black Canyon the other has a Whispering Pines address. While both have... More 

Was this review helpful? Yes 1
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Greeting MTfamily, Thank you for your comments. Our two North Phoenix Courtyards are very similar in name and sometimes our guests do get us mixed up. The photos online are from a traveler who actually stayed at the Courtyard Phoenix North Happy Valley, not our location. When looking at a hotel, it is important to look at the hotels photos,... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 28, 2015

Good location - very friendly staff! The hotel is newly renovated in time for the Super Bowl. The bed was very comfortable, the mattress appeared to be new. The sofa in the room is very cool - it is a circular shape, nice touch to the room. My only negative was the speed of the elevator, the door takes forever... More 

Was this review helpful? Yes
General_Manager_CY, General Manager at Courtyard by Marriott Phoenix North, responded to this review

Dear Greg T., Thank you for taking the time to share your experience with us regarding your recent stay. We are thrilled you enjoyed our newly renovated hotel and thank you for the nice comments about our friendly staff. They all take great pride in delivering a memorable experience for our guests. Thank you for the comments about our elevators.... More 

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