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BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites

2.5 of 5
1615 East Northern Ave., Phoenix, AZ 85020 (North Mountain)
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BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
Ranked #63 of 176 hotels in Phoenix
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152 reviews from our community

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Traveler rating
    50
    62
    25
    8
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Date Rating
Orange, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 21, 2013 NEW via mobile

The room we stayed in eas great, with two baths, and a kitchen, and we got a substantial discount for staying a full week. Good breakfast in am, and friendly staff who make it. Laundry facilities and Gym room available 24/7. Outdoor patio with grill, pool. Great stay!

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Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed May 17, 2013

This was my second extended stay here in the last two years, staying the last week of March. I really can't say enough about this hotel. Staff is outstanding, and the value of the hotel is what I have come to expect. Yes it is a little old and some things need updating, but for the most part rooms are... More

Was this review helpful? Yes 1
mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
May 22, 2013

Dear Valued Guest, We often here about the negative things so it is so nice to hear such positive cooments on your stay. I will be happy to forwardyour comments on Rigo. He is such a caring employee always gong out of his way to make the guest happy. We do have such a happy team here at Best Western... More

YONKERS
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 17, 2013

Not being familiar with a city makes it interesting in picking places to stay. This hotel is about 8 miles outside of central Phoenix but it turned out to be a gem. It was convenient to all roads for traveling. But it also provided a relaxing atmosphere after sightseeing. It's a motel type setup with outside doors. Besides just having... More

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See 2 more reviews by JAKSALEX for Phoenix
mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
May 21, 2013

Dear Vauled Guest, We love to hear such nice comments from our guest. We do receive alot of compliments on our breakfast and complimentary eveniing social hour. I'm thrilled to hear that you enjoyed your stay with us and look forward to keeping your business in the future. Thank you so much for taking the time out of your day... More

Las Cruces, New Mexico
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 11, 2013

This is a wonderful Best Western and a top-of-the-line motel with fabulous customer service and resort-like amenities But I can see why those who stayed here from PriceLine (or other travel websites) might be upset because they thought they were getting a resort instead of a resort-like motel. That said, if these guests had thought they were getting a top-of-the-line... More

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mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
May 13, 2013

Dear Valued Guest, Wow thank you for such kind comments. I havent received such a nice review of our location before. I do believe that adding the extra touches are what makes our guest stay much more enjoyable. I would also agree with your comments on all the staff here at Best Western Inn Suites Hotel. We have such a... More

Red Wing, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed May 10, 2013

Had an enjoyable time the staff was very helpful and understanding. Breakfast was very good and there was plenty to chose from. The young lady taking care of the breakfast was very friendly and outgoing. The front desk staff was helpful in picking restaurant and other activities to do in the area. If there was anything bad it was that... More

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See 2 more reviews by William S for Phoenix
mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
May 13, 2013

Dear Valued Guest, Thank you so much for your comments on our hotel. I will be happy to forward your comments to Melissa the breakfast attendant and Holly the guest service agent working the front desk. I would have to agree with your comments on our beds. All of our guest love the beds. Once again thank you so much... More

Somerset, New Jersey
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed May 1, 2013

wonderful service and value, rooms amenities need updating, but beds very comfortable. Location convenient to all that we wanted to do/see. Breakfast included makes this a really good value. Free Parking & pool also.

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Review collected in partnership with Best Western

Portland, Oregon
Top Contributor
106 reviews 106 reviews
16 hotel reviews
Reviews in 39 cities Reviews in 39 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 24, 2013

There are some nice things about this hotel: the daily complimentary happy hour, the complimentary breakfast, and the pool, for example. We happened to be staying on the first Wednesday of the month when the happy hour morphs into a free BBQ. But the downsides were also noteworthy. We stayed in a "junior suite." The bedroom was tiny -- barely... More

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See 4 more reviews by KommissarKen for Phoenix
mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
April 30, 2013

Dear Best Western Traveler: Thank you for your comments on your stay. We at Best Western Inn Suites strive to always provide 100 % guest satisfaction and for not exceeding your expectations I do apologize. We hope you will give us another chance the next time your visiting the Phoenix area please keep us in mind. Thank you, More

Denver, Colorado, Usa
1 review
5 of 5 stars Reviewed April 18, 2013

A gem in a great part of town. This hotel is not "facny," but is an outstanding value. Great location, great service-minded staff, excellent free breakfast, and a lot of repeat business. I've stayed here for many years and never a bad experience. The surrounding area is wonderful, many small but excellent neighborhood eateries, and accessible to major freeways.

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Review collected in partnership with Best Western

mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
April 30, 2013

Dear Gene: I would like to thank you for your review on our location. I love to see repeat customers opinions on all aspects of their stay. I have been here for 11 years and would agree with you on the staff and customer service. We look forward to being the hosting hotel for all your accomodations. Once again thank... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 15, 2013

AZ seems to give Plus rating to a lot of their hotels, I do not feel that this should be a Plus hotel. Noisy in front rooms, near major road. Bed very soft, hard to regulate the temperature. Room clean. Nice touch the social hour in the evening. Diamond Elite member.

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Review collected in partnership with Best Western

mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
April 30, 2013

Dear Valued Guest: I would like to thank you for your review on our location. I hope you will give us another chance to stay with us and request a room away from the northern location. I will be happy to forward your comments on the cleanliness to our housekeeping department. Kind Regards, More

West Fargo, North Dakota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 7, 2013

We enjoyed our stay a year ago so returned this year. Pool area is really nice. Breakfast very unhealthy with fatty processed foods but its free so there you go. Coffee very good and lady who works the breakfast area is extremely nice and helpful. Room walls are VERY thin and our neighbor next door had a snoring problem so... More

Was this review helpful? Yes 1
mila s, Front Office Manager at BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites, responded to this review
April 30, 2013

Dear Valued Guest, I'm so happy to hear the comments from a returning guest. I couldnt help but notice your comments on our breakfast and i justed wanted to claify that we do carry fresh fruit, yogurt cereal and oatmeal as a healthy alternative. I'm sorry to hear about your comments on the biker group we had staying here. They... More

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Additional Information about BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites

Address: 1615 East Northern Ave., Phoenix, AZ 85020
Phone Number:
Region: United States > Arizona > Central Arizona > Phoenix > North Mountain
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#53 Business Hotels in Phoenix
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Plus Innsuites Phoenix Hotel
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Phoenix
Phoenix Best Western

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BEST WESTERN PLUS InnSuites Phoenix Hotel & Suites
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