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BEST WESTERN Innsuites Phoenix Biltmore

#42 of 174 Hotels in Phoenix
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1615 East Northern Ave., Phoenix, AZ 85020
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BEST WESTERN Innsuites Phoenix Biltmore
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BEST WESTERN Innsuites Phoenix Biltmore
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495 reviews from our community

Traveler rating
    227
    164
    63
    26
    15
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138
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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crystal lake, United States
1 review
5 of 5 stars Reviewed yesterday NEW

I would recommend staying here, very comfortable beds, breakfast is great. Very close to xpressways and good restaurants around the areas. Good shopping around the hotel as well. Price is very good and they accommodated me when I had recent surgery.

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 3 days ago NEW

This was our sixth stay at this property and needless to say, we comeback due to previous good experiences. The rooms are nice with a working fridge, flat panel TV, microwave, in room coffee maker among other necessities. Beds are comfortable. Breakfast is better than most hotel breakfasts that I have recently sampled. Nice pool and whirlpool and both are... More 

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Valued guest, Thank you for your response on our location. It is so nice to hear from all of our guest, but especially our regulars. As it shows we must be doing something right. We look forward to seeing you again soon! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Denver, United States
1 review
4 of 5 stars Reviewed 5 days ago NEW

I spend a part of our spring break here with my 3 teenage sons.. ALL in one room! No problem. Great location and everything you need for a stay on a budget. Staff is helpful and friendly. Rooms are clean, and have what you need. Microwave, fridge, nice TV, internet, clean bathrooms, decent shower. Kids were impressed with the nice... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Best Western Traveler, Thank you for your response and kind comments. We here at InnSuites have 7 different suite types to choose from. So we have the ability to accommodate all of our guest needs. Next time your in the Phoenix area give us a call. Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Muskego, WI, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Overall, very nice place to stay. Great breakfast in the morning and nice social hour in afternoon. Heated swimming pool was nice. Hotel staff was very helpful. Large parking lot for your car. Nice clean room with very comfortable bed. Would stay here again.

Review collected in partnership with Best Western

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites as your place to stay. We appreciate your business and hope to see you again soon! Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Payson, Arizona
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I have stayed here numerous times and have always had a great experience. The rooms are remodeled and the beds are comfy. Our room even had a full fridge, microwave and oven top. The breakfast is very good, although I cannot eat gluten, so the main thing I could eat was the scrambled eggs and salsa, would have been nice... More 

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Valued Guest, Thank you for your continued patronage of our Best Western InnSuites. We look forward to continuing doing business Warm regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Manzanita
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Great place to stay. Location is central to get to all the ball parks in Phoenix. Rooms are really pleasant and comfortable, breakfast is among the best, pool and hot tub are fantastic, overall excellent place to stay.

Review collected in partnership with Best Western

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Valued Guest, Thank you for staying with us and your recommendation to our hotel. We hope to see you again next year. Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Milwaukee, WI., United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel did not give consideration to the fact that we had a nine month old baby and they put us in a second floor room with no elevator.. We had a car seat and a stroller that had to be hauled up and down the steps several times each day for seven days. It also took the staff four... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Valued Guest, Thank you for your review. We understand your complaint and do not want to make excuses for are staff. With that being said though we are 99% occupied during the month of March. We do try to honor all request when pulling up our arrivals. So I was wondering if you had a ground floor request on... More 

Phoenix, United States
1 review
5 of 5 stars Reviewed 1 week ago

A top-notch breakfast, complimentary social hour, and great amenities and staff made our trip one to remember. Its proximity to the freeway made getting around town very easy. Grills are available near the pool to do your own cooking, if you're so inclined. Between that and the social hour, it made for a fantastic hotel spring training travelers from all... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Best Western Guest, Thank you for your business and your review. We hope to see you again soon! Warm regards, Mila Stouffer mstoufer@innsuites.com 602-997-6285 ext. 309 More 

Denver, United States
1 review
4 of 5 stars Reviewed 1 week ago

multiple stays here to enjoy spring training in the valley....everything is close - dining, shopping, the ballparks and especially Dreamy Draw Park for walking/fitness needs....my only complaint is that the wifi needs to be upgraded to accommodate all of the devices that everyone now carries....a bit slow and clunky this time....already made reservations to stay next year....:)

Review collected in partnership with Best Western

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Valued Guest, Thank you for choosing Best Western InnSuites. We appreciate your business and look forward to seeing you next year. Thank you, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Gresham, United States
1 review
2 of 5 stars Reviewed 1 week ago

Random calls both nights, always one/two rings, nothing on the room phone..Other guests had same problem Unable to use personal computers in the room, dislike to use public computers in the lobby for security reasons.

Review collected in partnership with Best Western

Was this review helpful? Yes
mila s, Guest Relations Manager at BEST WESTERN Innsuites Phoenix Biltmore, responded to this review

Dear Valued Guest, Let me start off by apologizing for your issues with the internet. We are in the process of expanding our band width. I do hope you will offer us another chance to show you the true InnSuites hospitality. Once again thank you for choosing Best Western InnSuites Hotel. Warm regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext.309 More 

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