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Four Points By Sheraton Phoenix South

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10831 South 51st Street, Phoenix, AZ 85044 (Formerly Grace Inn Phoenix)
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1 room 1 guest
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Four Points By Sheraton Phoenix South
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102 Reviews from our TripAdvisor Community

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Traveler rating
    39
    26
    13
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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omaha
Level Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Nice and clean hotel, beautiful lobby, friendly staff - we were upgraded to suite upon request. Good size pool (needs more cleaning after strong wind). Room and bed were clean and comfy. No covered parking. Not close to any exotic places .

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Denver
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My flight was canceled and so I was given a room y the airline. The shuttle picked me up right at the airport and took me and several other exausted travelers to the hotel. The gentleman behind the desk was kind and working as quickly as possible to get people to their rooms. I was granted an amazing room with... More 

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Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2015

The hotel provided a lot of extra features that made the stay great - free coffee in the lobby, friendly shuttle drivers (shoutout José P!), and excellent room service. The bar was reasonably priced and provided a free beer on Wednesday. Overall, I was very impressed with the quality of everything at Sheraton Four Points.

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Tucson
Level Contributor
58 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 stars Reviewed July 18, 2015

My daughter and I were sitting outside the Phoenix Airport at 5:30 Am after dropping my youngest daughter off, We were waiting for our airport shuttle to pick up back up & had been there for over 45 minutes, it was a not a busy part or the arrival pick up area, and we were the only ones there waiting.... More 

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Alex S, General Manager at Four Points By Sheraton Phoenix South, responded to this review

Thank you for the great comments on our shuttle driver Kevin! I will definitely make sure to pass this along to him as its always nice to get feedback from our guests. We hope to see you again. Sincerely Jill Marineau General Manager More 

Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed July 17, 2015

We arrived after driving up from Tucson, we arrive to a warm welcome from the front desk staff. Checkin was fast and efficient. We got to our room and it was very spacious and comfortable. A nice touch was the free bottled water on offer. Great refreshing treat especially in the AZ summer heat. Room was very modern, as saying... More 

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Alex S, General Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Martyn: I wanted to thank you for choosing my hotel for your recent stay. I am delighted to hear that everything went well for you and that you will be returning to us again soon. Have a great weekend. Jill Marineau General Manager More 

Dallas, Texas
1 review
3 of 5 stars Reviewed July 16, 2015

This is a seriously old hotel that has been remodeled to the best of Sheraton's ability. At first glance, it looks decent - even if the sea-side motif in the restaurant area is out of place - but there are lots of little things that really keep it from being what you might expect from a Four Points. Doors stick... More 

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Alex S, General Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear HonestEditor: Thank you for taking the time to give us your feedback. As always we strive to make sure every guests stay is positive and everyone leaves happy. Our guests feedback continues to help us improve our on products and services and we take it very seriously. Thank you again and I do hope you come back again. Sincerely,... More 

La Verne, California
Level Contributor
80 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed July 13, 2015

We arrived at this hotel for the 4th of July holiday weekend. Knowing it was a Sheraton hotel, we expected to have a boutique feel to it as a Sheraton brand. Well we were pleasantly surprised it was not very comparable to other Sheraton properties I have stayed it. First and foremost, the staff are super friendly. No issues there.... More 

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Alex S, General Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Onedeesse: Thank you for taking the time to give us your feedback. I am so sorry to see that your stay did not go well. I can assure you this is not the norm of our hotel and your feedback will be taken very seriously. Thank again and I do hope you will comeback and give us another chance... More 

Level Contributor
5 reviews
2 of 5 stars Reviewed July 11, 2015

By the rating of this hotel I expected it to be much nicer than what it was. The front staff upon check in was very friendly although they didn't really explain how to get to our room other than what floor it was on. When we finally figured it out and got to our room I was very disappointed in... More 

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Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Deliana: Thank you for the comments on your recent stay. I am so sorry to see that your experience was less than satisfactory. We greatly appreciate the feedback as it helps us to constantly improve our products and services. We do hope when you return you give us another opportunity to make things right. Sincerely, Alex Slingerland Manager More 

Denver, Colorado
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed July 8, 2015

Staff is very friendly, room very clean. It was all as expected in a hotel. I am hoping to stay there for the next Arizona Jazz Fest. Loved it. I would recommend this hotel to anyone who visits Arizona. Great vibe and close to everything.

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Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Valued Guest, Thank you for the great review on your recent stay. I am so glad to hear that everything went well for you. I will definitely share your comments with the staff. Take Care, Alex Slingerland Manager More 

Des Moines, Iowa
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 6, 2015

We checked in at the Four Points by Sheraton Phoenix South Mountain but ever stayed. It was awful! Dirty!! I felt sorry for the staff. They tried to be accommodating, but there was no way were staying at this hotel. A Four Points must be the bottom rung of the Sheraton ladder. It was more like a Motel 6 than... More 

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Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Thank you for your review and feedback of my hotel. I am so sorry that we did not meet or exceed your expectations. I would love to invite you back to make things right. We hope to see you again. Sincerely, Jill Marineau General Manager More 

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