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Four Points By Sheraton Phoenix South

3.5 of 5 10831 South 51st Street, Phoenix, AZ 85044 (Formerly Grace Inn Phoenix)
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Four Points By Sheraton Phoenix South
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Four Points By Sheraton Phoenix South
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31 reviews from our community

Traveler rating
    14
    8
    3
    2
    4
See reviews for
8
6
1
9
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santee, California
Contributor
15 reviews 15 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed yesterday NEW via mobile

There were several issues with this location. The main one being a wedding that overtook the freezing cold pool, the lobby, the pool bar and any other common area. We asked to speak to a manager and were told there wasn't one onsite which seems of Dd when a lot if people are on premises that are not even ataying... More

Was this review helpful? Yes
Orlando, Florida
Top Contributor
65 reviews 65 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Selected this hotel blindly via Hotwire and was exceptionally pleased. Two queen beds with feather pillows, spacious room, two elevators, pools, free parking and free newspapers. Attractive restaurant (although I didn't eat there).

Was this review helpful? Yes
Phoenix, Arizona
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

I don't usually write reviews, but my experience at this place infuriated me so much that I felt compelled to share it. I was scheduled to come in a park and fly like Tiffany W., and I think I spoke to that punk Jake or Jacob too. What an attitude; zero customer service skills. There was nobody even at the... More

Was this review helpful? Yes 1
Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Rob K: Please see your messages as I have responded to your review and am requesting a call at your convenience to discuss this. Thank you and I look forward to speaking with you. Sincerely, Alex Slingerland Asst. General Manager More

Reviewer
4 reviews 4 reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here 4 nights at $79/night. It is a good hotel for that deal-I would stay there again. We didn't have any problems with noise while we were here. I asked for a microwave for our room and one was delivered right away. There were some issues with the refrigerator in the room not working and Tim in guest... More

Was this review helpful? Yes
Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Valued Guest: Thank you for taking the time to give us your review we greatly appreciate it.We do hope to see you again soon. Please inquire about our bed and breakfast rate that we offer at a great deal! Thanks again and have a wonderful day. Sincerely, Alex Slingerland Asst. General Manager More

Hong Kong
Top Contributor
212 reviews 212 reviews
47 hotel reviews
170 helpful votes 170 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at this hotel for one night to explore Phoenix the next day. Price of US$96 per night inclusive of tax was reasonable given the quality. The bed was comfy and the room was well appointed. Wifi was fast and a dip in the pool drenched in sunlight was a good way to start the morning. Arizona Mills Mall... More

Was this review helpful? Yes
Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Jrocker7: Thank you for the great review of our hotel! I am so pleased that you enjoyed you stay with us. Please come back and see us again soon. Have a great day. Alex Slingerland Asst. General Manager More

Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed 2 weeks ago

I asked for a quiet room because I am here only one night and need sleep. I know people in the lobby can't figure out who is a quiet guest and who isn't.. but the walls must be paper thin. I can hear every word from the people next door. Oh, and the woke up at 4:30am. At 5:30 AM... More

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Vero Beach, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is still at the very top of my list for Phoenix. It has become my home away from home for many reasons. The accommodations are first rate, as are the amenities and facilities. The location is convenient to everywhere I need to be in Phoenix, and the nearby restaurants offer everything I need for every mood or occasion.... More

Was this review helpful? Yes
Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Dennis, As always we are delighted to have you as part of our family here at the hotel. Thank you for another great review we appreciate your loyalty. Sincerely, Alex Slingerland Asst. General Manager More

2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

Thought we were getting a great deal based on other reviews, but ended up disappointed. The lobby and overall exterior appearance looked very nice but the rooms are showing a lot of wear and tear and are in need a lot of maintenance. The faucet in our (tiny) bathroom was falling apart and needed repair which the hotel did take... More

Was this review helpful? Yes 1
Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Mike G: Thank you for taking the time to give us your feedback from your stay. I am so sorry to hear that your stay was less than satisfactory. If you are ever back in the area i do hope you give us a second chance to make things right as your experience is not the norm of our... More

Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here with my family and pets for several nights and I was satisfied. The staff was extremely friendly and courteous; they allowed pets and even gave my dog a biscuit; the room was clean and comfortable; the pool was nice with lots of seating; conveniently located to stores and I-10; and all at a reasonable rate. There was... More

Was this review helpful? Yes
Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Thank you for taking the time to give us your feedback from your recent stay with us. I am so delighted to hear that you and your family had a good experience here. Please come back and see us again. Sincerely, Alex Slingerland Assistant General Manager More

Calne, United Kingdom
Top Contributor
86 reviews 86 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

En route from Tucson to Laughlin we stayed at The Four Points By Sheraton in Phoenix because the room rate was very reasonable. Did not anticipate anything special because of the rate. However, we were wrong about this! Our first noteable encounter was with Colleen at reception. She could not have been more helpful and was a charming young lady.... More

Was this review helpful? Yes
Alex S, Manager at Four Points By Sheraton Phoenix South, responded to this review

Thank you for the great comments and rating of our hotel. I am so pleased you enjoyed your experience with us and hope to see you again soon! Sincerely Alex Slingerland Assistant General Manager More

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Additional Information about Four Points By Sheraton Phoenix South

Address: 10831 South 51st Street, Phoenix, AZ 85044 (Formerly Grace Inn Phoenix)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Ahwatukee Foothills
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points By Sheraton Phoenix South 3.5*
Number of rooms: 160
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Also Known As:
Grace Inn Phoenix Hotel Phoenix
Grace Hotel At Ahwatukee
Grace Hotel Phoenix

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