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All 174 Phoenix hotels

Four Points By Sheraton Phoenix South

3.5 of 5 Hotel   |   10831 South 51st Street, Phoenix, AZ 85044 (Formerly Grace Inn Phoenix) (Ahwatukee Foothills)
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Ranked #63 of 174 Hotels in Phoenix
A recent review
5 of 5 stars reviewed 4 days ago
D T Georgia
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24 reviews from our community

Traveler rating
    13
    5
    3
    1
    2
See reviews for
6
6
1
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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2 reviews
2 of 5 stars Reviewed 2 days ago NEW

Thought we were getting a great deal based on other reviews, but ended up disappointed. The lobby and overall exterior appearance looked very nice but the rooms are showing a lot of wear and tear and are in need a lot of maintenance. The faucet in our (tiny) bathroom was falling apart and needed repair which the hotel did take... More

Was this review helpful? Yes 1
Georgia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed here with my family and pets for several nights and I was satisfied. The staff was extremely friendly and courteous; they allowed pets and even gave my dog a biscuit; the room was clean and comfortable; the pool was nice with lots of seating; conveniently located to stores and I-10; and all at a reasonable rate. There was... More

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Calne, United Kingdom
Top Contributor
86 reviews 86 reviews
30 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

En route from Tucson to Laughlin we stayed at The Four Points By Sheraton in Phoenix because the room rate was very reasonable. Did not anticipate anything special because of the rate. However, we were wrong about this! Our first noteable encounter was with Colleen at reception. She could not have been more helpful and was a charming young lady.... More

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Boston
Senior Contributor
35 reviews 35 reviews
33 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was a terrific experience from start to finish. Friendly staff, quiet rooms, comfortable bed, and very fair price. Not sure what else you'd need. I thought the staff, in general, went out of their way to be helpful. I arrived at the Phoenix airport a couple of hours before check in, called the hotel and asked if I could... More

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Phoenix, Arizona, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

This is in re: to a park and ride service that turned out to be the worst travel experience I have ever had; as a CEO of a global nonprofit, I travel often so that is a big statement. I called as I arrived in baggage, as directed, approximately 10:15pm. The desk clerk (I thought he said his name was... More

Was this review helpful? Yes 3
Maricopa
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

To be fair, this hotel was just opening in June after a major renovation. The AC went out a couple times, but that kept the pool and the bar busy. Staff very friendly and accomodating. There were quite a few people there and when we went to bar/restaurant there was one employee. She was taking room service orders, delivering them,... More

Was this review helpful? Yes 2
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Linda: Thank you for your feedback on our hotel. We greatly appreciate it as it helps us to achieve our goal of providing simple, uncomplicated comfort to our guests. When opening a business of any kind it is common to experience a few minor concersn that may need to be adjusted. But I can assure you since your last... More

Somerton, Arizona
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

One thing that stands out compared to other hotels I've stay at is the hotel personnel...There very friendly, accommodating and your always presented with a smile/ a good morning.... I'm usually a person who needs to check-in early due to my work schedule. I recommend those who are like me, to call at 8am that same day when your planning... More

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Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review

Thank you for taking the time to give us your feedback on trip advisor. I am so pleased to hear that for the most part you enjoyed your stay with us. I do apologize for the noise issues and parking. I can tell you that we are making some improvements to the parking in the near future to increase available... More

Pinetop-Lakeside, Arizona
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This started out as a trip to look at RV Motor homes and turned into an extended stay for our pregnant granddaughter, We had booked the room for 3 nights and ended up having to extend our stay another 3 nights. There are many local places to eat on Elliot which is right by the Hotel across the freeway. Olive... More

Was this review helpful? Yes 1
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Padilla55: Thank you for taking the time to leave a comment on trip advisor so we can share with our staff. I am so pleased you enjoyed your stay and I will personally make sure to let Matt know how much he was appreciated. We hope to see you again in the future. Have a great week! Sincerely, Alex... More

La Center, Washington
Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

A two night stay. At check in: The room I was assigned wass dirty. Went back to the Front Desk, they gave me another room. Second room: did not have shower gel , wash cloths. I let them know. Second day: After been gone all day, went back to the hotel to let them kow about the car I just... More

Was this review helpful? Yes 2
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review

Hello, Thank you for taking the time to give us your feedback from your recent stay. I am so sorry to hear that your experience was not what it should have been. I do hope you will give us another opportunity to make things right. Please contact me at your convenience so we can show you what a great guest... More

Brussels
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We were greeted by super friendly staff. The room was great, although the bathroom was really on the small side. Everything was very clean and the free bottle of water was very welcome. The pool area was very clean and nicely decorated with shade areas. The location is great because is is close to the highway, stores and places to... More

Was this review helpful? Yes 1
Alex S, Front Office Manager at Four Points By Sheraton Phoenix South, responded to this review

Dear Gerrit D: Thank you so much for the comments from your stay! I am so delighted you enjoyed our out hotel and services. I hope to see you again. Take Care, Alex Slingerland Front Office Manager More

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Additional Information about Four Points By Sheraton Phoenix South

Address: 10831 South 51st Street, Phoenix, AZ 85044 (Formerly Grace Inn Phoenix)
Phone Number:
Location: United States > Arizona > Central Arizona > Phoenix > Ahwatukee Foothills
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Four Points By Sheraton Phoenix South 3.5*
Number of rooms: 160
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Also Known As:
Grace Inn Phoenix Hotel Phoenix
Grace Hotel At Ahwatukee
Grace Hotel Phoenix

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